Trusted Agent profile · Surrey
★★★★★
1,379 reviews across 2 platforms
Station Avenue, Walton-on-Thames, Surrey, KT12 1NS
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Surrey, at Station Avenue, is rated 4.0 out of 5 across 1,379 reviews on two platforms, including 8 Google reviews rated 4.5.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
TrustpilotI visited the highbrook view in Stoke Gifford.
I visited the highbrook view in Stoke Gifford without appointment. The sales adviser Julie was really friendly and helpful. She welcomed us and provided lots of informations and answered all the questions I asked. Thank you crest Nicholson thank you Julie.
Thank you for taking the time to share your experience, Julie will be delighted to hear your comments.
1/5
TrustpilotPlease respond to our problem with the…
Please respond to our problem with the front lawn man hole cover. Now our 2nd lawn mover has just packed in, unable to mow the front lawn because you turfed over solid clay ground that had construction vehicle deep tyre tracks on it.. Raised this query in July, it took 2 months for your landscaper just to pop over to say we need to mow the lawn and it's none of their business. Have since responded again and again and again but nobody gives a S***.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
Trustpilot5 star service
Very welcoming, informative and helpful throughout.
Good morning Charlotte, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
1/5
TrustpilotI had a very bad experience.
I had a very bad experience.I bought the additional EV charger (EVIQ-pro7) through Crest Nicholson.Unfortunately, In the 3 months, the charger automatic shutdown, and I need to plug in and unplug in the middle of the night, I believe it has been over 40 times.They are no solution to solve it!They just passed to Greenlighting but also no any solutions.Is it warranty is like that ? Why I need buy this ev charger through crest Nicholson?
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotPromotion of Brightwells Yard by Crest Nicholson
A very transparent, constructive discussion took place with Sally and Victoria from Crest at Brightwells Yard. I felt well informed and able to make a decision, encouraged to do so in my own time. Every effort was made to give me a relevant tour of properties within my budget, and to explain the dynamics of the location, as well as the process to be followed if I decided to invest. Highly recommended!
Thank you for taking the time to share your experience.
1/5
TrustpilotDisappointed and dismayed.
I purchased my new build home from Crest Nicholson just over four years ago in the Bond House development, and I'm shocked by the experience. In fairness, for the most part, there have been very few issues during the time I've been here. However, this one issue has left me utterly dismayed.I first raised this issue three months ago, and since then, the situation has continued to deteriorate. In the interim, I formally raised a complaint as well, but regrettably, my concerns have been now been met with complete silence.The main concern is a corroding bath, which Crest Nicholson alleges is a result of my placing a wet bath mat on it. I find this explanation utterly perplexing and unacceptable. After just over four years, needing to purchase a replacement bath due to corrosion is beyond belief. The evidence, supported by the bath manufacturer and third-party tradespeople, clearly suggests that an unsealed bath panel allowed moisture to accumulate and corrosion to develop. This conclusion is further reinforced by the state of my neighbours' sealed baths, who do not have this issue.It's deeply disappointing that Crest Nicholson has not taken this matter seriously and failed to provide a satisfactory resolution. This level of neglect and unresponsiveness is not what I expected from a reputable developer, especially on a new build.Furthermore, it's disheartening to see that Crest Nicholson's responses to negative reviews seem to follow a predictable pattern, offering requests for more information but often falling short of addressing the actual issues. This approach raises concerns about accountability and transparency, and it's evident in the way they handle honest reviews.What's equally alarming is that the corroded bath has become a health and safety hazard, with sharp edges that make it dangerous for family and guests, especially children. It's an embarrassing situation for a new build home, as it restricts my ability to have family gatherings (at least until a permanent resolution is in place). Please consider this as a warning before making a decision to purchase from Crest Nicholson.This experience has marred an otherwise mostly unproblematic four years in my new home. I had higher expectations for a reputable developer like Crest Nicholson. I hope that future buyers will have a more positive experience, but I would advise caution and thorough inspection before considering a purchase from this developer.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotChelsea was really friendly
Chelsea was really friendly and although didn’t have all the information to hand was happy to answer our questions and come back to us on the other points.
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5/5
TrustpilotCarol has been an absolute star!
Carol has been an absolute star!Has been so helpful throughout this process and made our journey to buying our forever home much smoother!You're always kept up to date with what is happening with your build and so many options to make your house your own.It's just feels right!Can't wait to move in!
Thank you for taking the time to share a review. It's great to hear about your positive home buying experience.
1/5
TrustpilotWe live in affordable housing via crest…
We live in affordable housing via crest and have raised several issues not solved via housing association.
Good morning Daniel, thank you for taking the time to share your experience. We’re sorry to hear this, we have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
1/5
TrustpilotBe advised it is untrustworthy company
I reserved a plot at Grange Meadows, Somerset and paid £1000, more expensive ever.During the proccess I discovered that Crest Nicholson altered the development project increasing the number the houses but the company did not regularize it with the Environmental Agency.The most serious problem was with the Water and Sewage company. Crest Nicholson placed the main sewer pipe directly in front of the main entrance of the house under the sidewalk and according to legal procedure and report of Title it should be in the middle of the street. This sewage pipe receives waste from 73 houses and works with a pressure pumping station as the site is flat. I was forced to cancel the reservation as the company will not correct the errors and said he will not relocate the pipe, which could cause structural problems for the house.I also had to pay part of my solicitor's costs.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotWelcoming sales assistant
Welcoming sales assistant, Knowledgeable, not over intrusive or pushy.Happy to show us around a couple of show homes on arrival, we did not book an appointment.Assistant was very thorough and knowledgeable, a nice experience.
Thank you for taking the time to share your experience.
4/5
TrustpilotGenerally good
We found the sales team helpful and professional at all times. Everyone on site has been very accommodating during and after our move in despite a lot of ongoing work around us. Generally we are very pleased with our purchase although a little disappointed that some aspects of the build were the cheap options, particularly the kitchen, which we will be replacing immediately. What a waste.The amount of planted shrubs in the landscaping is also ridiculous, these shrubs will grow huge and shouldn't be planted so close together.
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1/5
TrustpilotBiggest regret of my life
Biggest regret of my life choosing a crest Nicholson home. 2 years of putting plasters over snags, I’ve done most of them myself. Now they’re just fobbing me off with “snags should have been raised within the first 2 years”. Not how it works crest. Now I’ve just changed the flooring in one of my rooms, I paid nearly £500 for laminate. It’s cheap, crap vinyl… wish I realised within the 2 year mark as this will be fobbed off too. Thanks Crest. Do yourself a favour people, go anywhere else
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotCrown Meadows
We visited for the launch weekend of The Crown Meadows site in Faversham. Chatted with a friendly sales advisor who showed us details of the properties within our budget. I was disappointed not to see show homes as details on paper are not the same, and can be seen online. It was promoted as a big launch weekend but was not what I was expecting.
Thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received from the team at Crown Meadows. Your feedback is important to us, and we will look into your comments so that we can further enhance our service.
1/5
TrustpilotPoor customer serivce
Experienced intermittent blockage of our drainage pipes since moving in over two years ago. After lots of extra cost to sort and investigate we found a block of wood and debris from build stage blocking the external sewage pipe. Taken over a month to receive a response to this issue and still yet to hear anything to compensate for the cost we have had to pay. Initially told there was nothing they could do as we were past our guarantee date (despite this not being our fault) and were also told that the development despite completion still hasn't been past across to the local water perovider, therefore they were also unwilling to try and resolve the issue for us, hence having to pay the cost ourselves.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
1/5
TrustpilotCrest Nicholson’s customer service
Crest Nicholson’s customer service after buying a property is shocking! I have read the other one star reviews and can see we all have had the same problems with lack of communication and moving things forward! Auto emails advise they will get back to you in 5 working days but can’t stick by this! Emails sent advising they will get back to you by a certain date are not met so another date is given and guess what also not met! I do not require a reply asking for more information as you have been sent multiple times the issues I have and you can search by my name!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
1/5
TrustpilotMore issues
Unfortunately we have had to escalate to the necessary ombudsman. We have an issue that could cause serious damp issues and affect the structural integrity of our property, plus a kitchen which needs to be entirely refitted. Official complaint raised in June and still no plan to sort it out. Lucky if you get any response. Really disappointed and would urge anybody to be cautious. It’s not that the issue is there, anybody buying a new build should prepare for that - it’s the lack of support, interest and willingness to resolve.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotFriendly and professional team at the Walton development
Dylan was great to work with. As a first time buyer I had a lot of questions and Dylan was quick to make me feel at ease, answering all my questions and being generally really helpful throughout the whole process. I would definitely recommended working with him!
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
1/5
TrustpilotAWFUL
AWFUL! After sales from Crest is absolutely shocking, especially communication! Never reply to our emails/ calls. Snags have still not been completed and we moved in a year ago. Crest have changed their site managers at least 4 times since we’ve been here, so the snags that were started get left when a site manager leaves. Would not recommend to anyone! Very dissatisfied and disappointed.** EDITED**So they show that they have responded to my review, asked for my information which I provided! Still no response two weeks later…. JOKE
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotHansford Park
I just wanted to say a massive thank you to Katie, Sales Team at the Hansford Park development. She is informative, patient and very efficient. Jamie was also helpful when Katie was on a day off and sorted our reservation, thank you. We are looking forward to moving into our new home.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotMulberry View- Amazing service from sales to post completion
We could not be happier with our experience with Crest Nicholson. Carly and Natalie in the Sales Team were brilliant throughout and kept us well informed and guided us through the purchase of our first home. Our solicitors were awful and Carly and Natalie were the ones to keep us on track and made it as stress free as they could. Post completion Ray and Natasha on site have been amazing. They checked in regularly in the beginning, took care of all the snags within a few weeks and nearly 9 months later are only a phone call away if we have any needs or concerns. We love our new home and wouldn’t change anything about it and daily we are grateful we chose Crest Nicholson Mulberry View
5/5
TrustpilotSmooooooth
Claybourne. From first contact and engagement (over a year ago) to the reservation meeting, Lesley has been a great support, knowledge base and confident. So far everything has gone brilliantly and the site team have been engaging and open.House moves made that bit less stressful by Crest Nicholson.Thanks so much
Thank you for taking the time to leave a review, Lesley will be delighted to hear your comments.
5/5
TrustpilotThank you very much
Christine and Kelly was very very nice,patient and helpful. Thank you very much
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received from Christine and Kelly, they will be delighted to hear your comments.
5/5
TrustpilotWyckle place
Experience was very pleasant and wasn’t rushed in any way. Sophie was very knowledgeable about both the site and the properties that we viewed.
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