Trusted Agent profile
★★★★★
168 reviews across 1 platform
Gladstone Street, Roker, Sunderland, SR6 0HJ
Ocasa Homes's Sunderland office at Gladstone Street is rated 3.2 out of 5 across 168 reviews on 1 platform.
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
1/5
TrustpilotPoor company
Poor company, misleading aggreements so that the tenancy would be void, when complained about all they said was they would compensate me in return for positive reviews, would 100% not recommend anyone to live here
Hi Ben, I am sorry to hear that you have not had a good experience, we will take note of your feedback to improve our services in the future.
4/5
TrustpilotNice place to live
A very good priced place with all bills included so nothing to worry about in that department. Residents are friendly also and Ocasa are very responsive for any issues you need to contact them about.
Hi Adam, awesome to hear you are enjoying living in the flat!
1/5
TrustpilotWorst experience of my life !
I'm just counting the days to finished my contract then I can finally move from the room.It's just a nightmare having the fire alarm ringing in the building ,inside the room the whole night when you'll have to wake up at 6 to go work ,I've called ocasa and the only thing they said they could not contact the contractor in charge of the fire alarm to fix the issue ,even fire fighters could turn it off , how it that possible ?Just ridiculous and zero respect for them tenants ,no support at all.I don't recommend at all.
4/5
TrustpilotConsistent maintenance culture
Ocasa manages the property I stay. They are quite responsive and attend to issues as soon as possible. However, they need to fix or remove their phone system. They attend better to emails.
Hello - thank you for your feedback, we have taken onboard what our residents have said and changed our phone system to make it easier to contact us via call. Please do get in touch if there is anything specific we can help with.
5/5
TrustpilotRent with peace of mind
Rent with peace of mind. Prompt and timely response to enquiries. Quality supports . Good parking space.
4/5
TrustpilotGreat value for money
Great value for money - very responsive to maintenance issues, communication is consistent and was the easiest process when moving in. 2 weeks from enquiry to move in date with no hassles!
Hi Toni - wonderful to hear, we are glad you are enjoying renting with Ocasa.
5/5
TrustpilotI have been renting with Ocasa homes…
I have been renting with Ocasa homes since November 2023 and they have been nothing but fabulous! Always fast at replying when needing to contact. Amazing company to rent from.
Hi Madison, thank you for your feedback and for letting us know this is great to hear!
1/5
TrustpilotPoor service to tenants
I have been living in the building for over two years now, there are only problems with Ocasa. We have reported a lot of issues to the maintenance and the building manager just to be ignored for over a year! The damage that the builders had made months ago when they fitted new windows is unspeakable and Ocasa is doing absolutely nothing about it. We are still waiting for smaller and bigger fixes to be made, but still not getting any updates or information regarding a date. They just keep ignoring us. The front door has been broken again, and the camera around the building is drowned with water, how can we feel secure in the building? There’s no one on-site, just once a week or two. It is a shame to treat tenants like that. After moving out they will probably ask for money to fix the damages that have been reported months or years back!
2/5
TrustpilotFlooded flat
My flat was flooded at the end of march this year and the damage was quite extensive. The flats manager, Jo, was very helpful throughout the jobs that needed to be done but the work seemed to go on forever which was very frustrating. Finally this week the work was completed, three and a half months later.As I said the manager was very helpful and quick to respond to my calls so I was happy with her handling of the situation but I often felt that the contractors were more interested in papering over problems than doing the best job they could in the first place.
4/5
TrustpilotPositive experience
The Midlands team have mostly been responsive and dealt with issues reasonably quickly. Sometimes hard to get someone on the phone when needed, but other than that, a positive experience overall!
Hi, thank you for your feedback glad to hear you are having a positive experience overall and based on resident feedback, we have changed our phone system so it should be easier to get in touch with our teams if needed.
5/5
TrustpilotIt's been more than a year now I really…
It's been more than a year now I really enjoy staying in Ocasa and the environment is quite peaceful and clean....
Hi,Thank you for your kind words. We are thrilled to hear that you have enjoyed your stay with Ocasa Homes for over a year and appreciate the peaceful and clean environment.
4/5
TrustpilotGreat accommodation
Great accommodation. Very neat place and the price worth it. Though the documentation process is a little bit tiring but it worth it. I often have to remind them of every status I am.
5/5
TrustpilotI have been in my flat for just on two…
I have been in my flat for just on two months and I can safely say I have had no problems whatsoever. The flat is in fantastic condition and I cannot fault it in anyway. It is in a quiet area and if I have had to call them which was regarding the electric meter they did what they said straight away. I am shocked at reading the previous reviews other residents have made. All I can say is they are obviously not staying in the same place as I am. I have nothing but praise to say about ocasa homes. Thank you
2/5
TrustpilotToxic culture
They get 2 stars because some of the staff were nice (probably made them redundant now though). Offer WFH for a better work/life balance but some days you don’t even get lunch. Very toxic culture. HR has some great ideas but doesn’t have the backing of Senior Management Team so is fighting a losing battle. They only drag HR out to do their dirty work. Could go on for days about the downright nasty members of the senior management team but there aren’t enough words. Only poor/ bad reviews should say it all. Avoid like the plague.
2/5
TrustpilotPop up property company
I used to work for this company until I was made redundant, as I have worked for two very good property companies before I know how poor they are. The operations team are so bad they couldn't run a bath never mind a property company. They really haven't got a clue. Repairs take forever and are shoddy and cheap. Tenants live in damp properties and they really don't care. They are only interested in raising rents. They have lost lots of staff as the company itself is toxic. Steer clear there are lots of good landlords out there that know what they are doing.You would think that they are operating from the back of a van.
5/5
Trustpilotlovely!
Great service, updates were frequent when there was any minor snags.
5/5
TrustpilotOcasa have dealt with all issues/…
Ocasa have dealt with all issues/ queries thoroughly, although a little delayed at times, understandably due to the Christmas holiday period, which is appreciated.
Hi Tracy, thank you for letting us know - we appreciate it!
5/5
TrustpilotQuick, Polite, Best agents ive ever dealt with.
What made my experience amazing? Astarday Lockett !Amazing communication skills, literally the best estate agent I've ever had the pleasure of dealing with, very on the ball.I get a feeling this is across the business as everyone spoke to was professional and helpful.Looking forward to move in date, lovely clean refurbished studio to relax after the daily grind. I will recommend this business,Kind Regards, Louis
4/5
TrustpilotGreat experience
Have lived in one of their flats for two years and staying longer! They're very helpful in maintanence issues and quick to solve them.
Hi Ellie - thanks for your review, glad you hear you are enjoying the flat and will be staying on with us!
4/5
TrustpilotDefinite room for improvement for…
Definite room for improvement for example issues with heating due to underfloor heating and drafty windows. Can be issues getting repairs and maintenance done.
Hi Toni - thank you for taking the time to leave your feedback, we have noted this to help improve the renting experience for our tenants.
5/5
TrustpilotLike new build with friendly staff
I'm shocked by some of the reviews on here, they are not representative of my experience in an Ocasa property at all! The staff have always been friendly and helpful, and have done everything they can when I've needed any help. The flats are great especially compared to anything else I could find in my budget. These are like brand new flats without the huge price tag you find everywhere else!
5/5
TrustpilotGreat landlord always there to help…
Great landlord always there to help great repairs system and very efficient service can't fault them would recommend them to everyone
Hi Terence, thanks for your positive review we are glad to hear that you are enjoying the property.
5/5
TrustpilotElizabeth Okah at willow house
1/5
TrustpilotThe landlord is never to be seen and…
The landlord is never to be seen and couldn't give a .... about the place.
Thank you for your feedback. We apologize for the experience you've described and understand your frustration.We strive to maintain a high standard of service and regret that we have not met your expectations. Best regards,The Ocasa Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocasa Homes's Sunderland office has 168 reviews across 1 platform: 168 on Trustpilot (across the whole business).
Ocasa Homes Sunderland is rated 3.2 out of 5 across all 168 reviews.
Ocasa Homes Sunderland, Gladstone Street, Roker, Sunderland, SR6 0HJ.
