Gentoo Homes Sunderland reviews

★★★★★ 5/5

Trustpilot

Smooth Purchase at Scholars Gardens, Chapel Park

We recently purchased our new home at Scholars Gardens, Chapel Park with Gentoo Homes, and the experience has been excellent. From the very beginning, Sheena from the sales team has been amazing, always patient and supportive while our house sale was going through, and taking the time to explain everything clearly at each stage. The process has felt smooth and stress-free thanks to her guidance. We’re now really excited to move in and start enjoying our lovely new home!

Jordan · 3 October 2025

★★★★★ 1/5

Trustpilot

Despicable untrustworthy housing place

No one at all should trust this gentoo,my experience is they suddenly turned up entered our home & demanded to search the rooms we refused & asked for a warrant & they said move or we get police to drag you out & we will still search them!then we discovered they actually allow adjoining property's to be used for surviellance into your property by way of listening & technology that allows to see through walls,technology that they don't want us to know they have,we tested it & they reacted every time,pretended to have something illegal to carry in public 3 times all 3 times police pulled & checked us but we didn't take anything out we just pretended to & sure enough they reacted to it,repairs done so bad we had to redo them at our expense,fake gentoo workers being loaned gentoo clothes & van to illegally enter homes & tampered with fittings in the house as we proved,seems this place is ran by some pretty unsavoury people thats corrupt to the core so bad that I'm registering as homeless in a few weeks as would rather that than this,I suggest anyone getting a place to get it checked for hidden cameras & microphones & check adjoining property void spaces for holes knocked through into your property where you can't see them,I've plenty photos of the ones in here & builders don't miss huge holes in places when building property's,especially just the corners,use these as the very last option if you must,shadiest landlords I've ever dealt with & totally lawless with cowboy repairs,fake staff pretending to be gentoo but with their property,and demands for illegal house searches & taking advantage of vulnerable elderly who say yes to everything asking them to phone as soon as their carer goes out so they can get a yes to everything they ask to do!blatant taking advantage that is and its disgusting,i wonder how many others they've got away with doing this to

John · 1 June 2026

★★★★★ 5/5

Trustpilot

Sale of House

I just wanted to. say a massive thank you to Michelle who helped me sell my house and buy my new house. Thank you for all the support you gave me through the process and for helping me through the ups and downs when my sale fell through. It was you who helped me not to lose faith, eventually resulting in me moving to my new comfy house. Thanks for everything Michelle you were a star from start to finish and kept me in the loop always.

MsErandeepKaurSahota · 29 July 2024

★★★★★ 5/5

Trustpilot

fabulous experience with Gentoo homes

fabulous experience with Gentoo homes, our property is wonderful and very attentive service from all the team. very pleased and cant wait to begin our journey in our new home. Pauline and Peter.

Pauline · 14 May 2026

★★★★★ 5/5

Trustpilot

Why are others do different from others

Well today I bought a house in sweetbriar Pk Darlington and we'll after lots of deliberations as they say the advisor who is beyond my imagination has sealed our life completely with her warm and undulating personality and I am in ore of the woman who will obviously be a true friend to everyone she passes over a new home to and me included and that's a fact so thank you Adele and all gentoo team involved amen. Martin

Martin · 6 May 2024

★★★★★ 5/5

Trustpilot

The Fairways, Marsden

After spending over a year looking for our first home we instantly fell in love with a house at the Fairways. Michelle has been amazing from start to finish, provided excellent customer care, very approachable and attentive. John the site manager has also been fab since handing over our home, nothing is an issue and nearly all of our snags rectified straight away. John has even chased up things we have forgotten about ourselves! Our home was one of the last remaining plots, we had several tradesmen carry out the snag check in the beginning and came back with a small list of issues which were very minor. We are extremely impressed with our build as we were apprehensive of buying a new build. Thank you again Michelle and John, without yous the process of buying our first home would have never of been this simple!

Megan · 14 November 2023

★★★★★ 5/5

Trustpilot

The Fairways, Marsden

The whole process of buying our house from Gentoo has been hassle free.As first time buyers Michelle made us feel at ease when taking us through all the steps needed for a smooth completion.Feeling like she went the ‘extra mile’. As for John the site manager he has been brilliant in making sure we have been satisfied with our home and acted very efficiently when sorting out any issues that we’ve had. Overall an amazing customer service! Would highly recommend anyone wanting to buy a new build, especially first time buyers. Thanks Michelle,John and the Gentoo team!

Rebecca · 20 October 2023

★★★★★ 5/5

Trustpilot

Cottier Grange Review

We had some serious concerns after reading the reviews from previous phases, we also compared other newbuild sites in the area too, but the house, area and location were perfect for us, and the drive into the estate is truly stunning. So, we decided to purchase our new house in Cottier Grange, Kerry on the sales team was excellent and kept us informed and updated at all stages. As we had never purchased a new property before, we decided to engage a surveyor from NES Snagging Services, NES are accredited by the RPSA (Residential Property Surveyors Association). We also did our own due diligence with all the new builds in the area, reading their reviews etc and unsurprisingly all new builds have snags and issues to some degree or another. We moved into our new house in Feb 2024 and were extremely happy with what we had bought. The NES surveyor arrived the next day, we received a very detailed report 24 hours later. The report included 63 defects, which is quiet low for a new house, thankfully nothing serious. We openly discussed the snagging list with Gentoo (Paul & Richard) the site managers, Richard being our main contact person, we discussed what we thought were a priority and other points to be arranged after ordering new parts or items, some off which did take quite some time. But for us, as long as we were kept informed, we could live with that. We also knew there had been drainage problems in certain areas of the estate, (this is probably due to the heavy clay content in the soil on this site) and the side of our garage was no exception, thankfully Gentoo laid a new drainage channel which solved the issue. I have to say Paul and Richard have been brilliant and genuinely showed an interest in getting the issues solved, they always had or made time to discuss the snagging list or even any new items that had popped up over the past months. We love the house and estate, it’s beautiful.

Tony · 10 August 2024

★★★★★ 5/5

Trustpilot

Churchfields Sunderland

We have purchased a brand new home and have found the whole process incredibly easy. The sales reps Adele/Jordan/Kerry were all brilliant and made the reservation/extras and purchase a very good experience. Our home was ready ahead of time and we are really pleased with it. There were snags as expected but we’ve had really good engagement in getting these rectified. I’d highly recommend Gentoo and would have no hesitation in purchasing from them again.

David · 13 October 2023

★★★★★ 1/5

Trustpilot

Deplorable

Moved in to 4 bed detached home 16 months ago. When speaking to customer service for ongoing problems in November and being promised callbacks by Lisa and Sandra (who I believe is the head of customer service), we have received none to date. Gentoo are living up to their deplorable reputation. I would not recommend this builder.

Wendy · 9 March 2026

★★★★★ 1/5

Trustpilot

Avoid GentooHomes!

Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix thingsReceived an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.

Adam · 23 November 2022

★★★★★ 1/5

Trustpilot

Do NOT buy from GentooHomes

Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix thingsReceived an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.

Lennon · 23 November 2022

★★★★★ 1/5

Trustpilot

No customer service

No customer service , don’t keep appointments, no respect for private property as use it as their own storage facility. Use underhand tactics to avoid any responsibly going forward . I strongly advise to purchase elsewhere with a reputable builder.

Graeme · 6 March 2026

★★★★★ 5/5

Trustpilot

We are buying our Gentoo home in Newcastle…

We are buying our Gentoo home in Newcastle and have found the help, support and service from Lynn, Jack and Sheena to be exceptional. They have provided valuable advice, timely reminders and excellent customer relations.

Elaine · 18 April 2025

★★★★★ 5/5

Trustpilot

Louise and Sheena making the home…

Louise and Sheena making the home buying process so much easier and always being so helpful. Lovely and welcoming ladies working at churchfield. Thank you so much.

Dayna · 14 July 2025

★★★★★ 1/5

Trustpilot

Trying to apply for a 2 bedroom house…

Trying to apply for a 2 bedroom house to be told because my son doesn't stay 4 night a week I can only have a 1 bedroom, Gentoo penalising single fathers and preventing them from spending quality time with there children

MR · 29 December 2024

★★★★★ 1/5

Trustpilot

From sales to customer care

From sales to customer care, the whole company is just a shambles. We have been lied to over and over again and still to this day are no further forward. My mental health is in the pan through buying a house from this company.

Tyler · 28 October 2025

★★★★★ 5/5

Trustpilot

Nicole at Gentoo has been amazing…

Nicole at Gentoo has been amazing during our first time buying process. Nicole has been patient with us, answered every question and made this experience a warm and welcoming one.

Rach · 29 June 2024

★★★★★ 1/5

Google

Personally I couldn't fault the sales staff. We were keen to purchase the 3bed show home at Church fields and built what I considered to be a good relationship with them. On a regular visit to see family in Sunderland we called in as we had been doing for an update to be confronted by the area manager. She made it clear we wouldn't get the property at any cost and put barriers in the way, 2025 b eing quoted. We, unknown to her were cash buyers, or would of been. I wondered if she had it earmarked for someone.

Jim · 13 April 2024

★★★★★ 5/5

Trustpilot

Churchfields development

We’ve recently purchased our forever home at the Churchfields development in Sunderland. From making enquiries to receiving the keys to our new home was a stress free experience. The sales team, site manager and customer care teams have been brilliant. Our new home is amazing. Not a lot of snagging issues at all but the few minor issues we found are being rectified quickly. We feel that all the staff are all genuine and caring. Having moved to the area from the other side of the country, I have to say how peaceful and quiet it is living on this development and all of the neighbours are lovely too. We’re very happy here :-)

Kerry · 13 October 2023

★★★★★ 5/5

Trustpilot

Nicole has been wonderful today…

Nicole has been wonderful today explaining all of the plans and very patient answering all of our questions.

Medicalbootcamp · 8 July 2024

★★★★★ 5/5

Trustpilot

Churchfields Sunderland

Everything has gone through brilliant from start to finish,if there has been little things,that need doing in the house,they have been done,Michelle in show house office and Shaun have been amazing,we are in our 70s and this has been hard moving at our age,but everyone has helped us,including Kerry who started us on this journey. All the guys on site are so helpful and respectful.Well done Gentoo.

MR · 16 October 2023

★★★★★ 1/5

Trustpilot

Hi guys

Hi guys, we are also incredibly frustrated with Gentoo our house has taken 1.5years in build and it’s still not built. Gentoo will be in breech of contract at the end of the month and not one single apology from a senior manager they have zero customer care!! We have left bad reviews on trust pilot and google and not a single reply . This is a company has no clue about customer satisfaction.

J · 24 January 2023

★★★★★ 1/5

Trustpilot

Avoid this company if you’d like your…

Avoid this company if you’d like your house built inside of 2 years !! They have had my 10% deposit for 1.5years and still not buIlt my house. These cowboys have no control over the workers on site and don’t have a clue how to prioritise builds. They are now in breach of the contract we made and have let me and the family down. We will be definitely taking our deposit back.

J · 20 December 2022