Trusted Agent profile
★★★★★
65 reviews across 2 platforms
Offthe A183, Chester Road, Sunderland SR4 9HB
Gentoo Homes's Sunderland office at Offthe A183 is rated 3.5 out of 5 across 65 reviews on two platforms, including 10 Google reviews rated 3.3. The 55 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
5/5
TrustpilotChurchfields Sunderland
Everything has gone through brilliant from start to finish,if there has been little things,that need doing in the house,they have been done,Michelle in show house office and Shaun have been amazing,we are in our 70s and this has been hard moving at our age,but everyone has helped us,including Kerry who started us on this journey.
1/5
GoogleNo streets name and awful road. I can’t believe it’s open to the public. I’ve to delivered to that area and my van feels the pain every time I go. Plus streets are awful to be found. I can’t believe residents aren’t complaining to the council…..
5/5
TrustpilotAmazing Adele! Sweetbriar Park!
My journey started about 2 years ago! There are been a lot of up and down, it is not been a smooth journey at all. The only thing that we are pleased about is been having Adele next to us all the time.
5/5
TrustpilotOur new home!
We did have some delays on the build of our first home, but the customer journey from the sales advisor has been amazing. We have been kept updated and we're really happy with our new home!
1/5
TrustpilotAVOID! AVOID! AVOID!
Gentoo Homes at Cottier Grange, Prudhoe. Horrendous. They are an absolute disgrace! They take your money (some houses for sale 580k!) and run leaving you with an unfinished nightmare.
5/5
TrustpilotMy first home
Super experience buying my first home, the sales lady was really friendly and guided me through my whole time. So excited I've got my fab new home! So happy!
5/5
TrustpilotThe Fairways, Marsden
After spending over a year looking for our first home we instantly fell in love with a house at the Fairways.
1/5
TrustpilotTerrible
If you want a house where nothing is built properly and to the worst possible standard couple that with incredibly poor customer care…..then Gentoo Homes is for you.
5/5
TrustpilotGreat Service
Rebecca (On Site Manager at Chestergate) and her colleagues have been excellent throughout the whole process. Very good customer service.
1/5
TrustpilotGentoo homes
This is the homes for sale part of gentoo group which has actually been sold to gateshead company tolent. Gentoo are a housing association which has been downgraded by the government for a lack of honesty. Do you really want to give a dishonest company your money?
4/5
GoogleLooks a well laid out estate, and the kitchens are a proper size.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gentoo Homes's Sunderland office has 65 reviews across two platforms: 10 on Google, 55 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Gentoo Homes is rated 3.5 out of 5 across all 65 reviews, and 3.3 out of 5 on Google from 10 reviews, checked 9 October 2026.
Gentoo Homes, Offthe A183, Chester Road, Sunderland SR4 9HB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.