5/5
GoogleExcellent service from start to finish. We have sold numerous properties through Alfred Pallas and always found they have been the best to deal with. Very Highly recommended. 😊 …
Trusted Agent profile · Sunderland
Alfred Pallas Sunderland reviews
★★★★★
103 reviews across 1 platform
64 Sea Road, Fulwell, Sunderland, SR6 9DB
Alfred Pallas's office in Sunderland, at 64 Sea Road, is rated 4.4 out of 5 across 103 reviews on 1 platform, including 103 Google reviews rated 4.4.
Reviews
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
Google5/5
GoogleI had a really good experience with Alfred Pallas, they were very accommodating to my needs on property and the area in which I wanted to live. I think their customer service skills were excellent and would definitely recommend them.
5/5
Google⭐⭐⭐⭐⭐ We recently sold our house in Fulwell through Alfred Pallas, and the whole experience was excellent from start to finish. The team from the Fulwel and east …
5/5
GoogleI've recently rented a property from Alfred Pallas, and from my initial enquiry to signing my tenancy agreement and getting the keys I've had a very positive experience. Everyone who I've spoken with has been incredibly helpful and …
5/5
GoogleI recently sold my late aunt’s home through Alfred Pallas, and I cannot praise the team highly enough. The service was excellent throughout, professional, patient, and incredibly understanding during what was a very emotional time for me. A …
5/5
GoogleVivienne has been absolutely fabulous thank you for supporting us through the ongoing purchase of our property. I would definitely recommend thank you!
5/5
GoogleWe found my fincée's dream house advertised by Alfred Pallas. After a viewing, we made our offer and within a week when it was accepted, the purchase process just begun. They were absolutely helpfull through the 4 month process, and even after that. -Updated us reguarly -Chased both, our and the seller's solicitor when they were not to responsive -If we had any questions or concerns they helped us to get answers as quickly as possible -Even after the purchase was completed, helped us to find contractors, to fix those minor defects were known before our offer was made. One more important thing! They treated us equally and respectfully regardless of that we are EU immigrants, and our english is not perfect. Not like some other (higher rated) agencies we were previously contacted, while we were looking for our first home.
1/5
GoogleTried to buy a property through this firm. Turns out the property is already sold -- the old bait and switch! Right when I made my offer was told the seller would be willing to proceed on my offer if I could provide proof of funds in a 'race to close' competition. I provided proof of funds, thus winning the race, and the advert was pulled. But things went silent from Suzanne Pallas. Eventually I was told the seller was proceeding with their original buyer from last summer who had not found funding. Now, a week later, the advert pops up again. I asked why is it readvertised if the property was already sold and my offer was accepted but not yet acted upon. She replied 'The client does not want it taken off the market even though a sale is proceeding.' At the very least it seems like a poor way to treat a potential customer. At its worst, it looks like a classic case of bait and switch -- advertise a pretty property at a low price and then try to pitch other properties to all those who reply -- sleazy. A good reputation can be lost in a moment, and take years to earn back.
5/5
GoogleAn absolutely outstanding service delivered fulwell office; a committed sensitive reliable honest and efficient team keeping us informed at all times Communication brilliant. Thank you very much to Stephen and Ann. For providing an above and beyond service to my 87 year old mother in law and us her family. All companies need to learn from their ethos in customer care and delivery of service. I would highly recommend them. Thank you very much...so very much appreciated. Karen Conley
5/5
GoogleExcellent service, no fuss prompt action from beginning to end 🙏 …
5/5
GoogleThank you for your care and professionalism during my recent house purchase. Your time and support was invaluable.
5/5
GoogleEverything was excellent from start to finish, very helpful and friendly. Thank you so much
5/5
GoogleI recently advertised my house for sale with Alfred Pallce as I sucessfully sold my last property via them seven years ago. They are a local estate agent and have a deservedly excellent professional reputation in the area. The staff are very freindly and courtious and go out of there way to help organise viewings and provide regular feedback and stats from viewers feedback. To sum up I would highly reccomend this business for the quality and professionalism that I have experienced.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe want to thank everyone at Alfred Pallas for being very professional. Our house sold in days, thanks to the staff at the Sea Road branch. We are very happy with the service we received. We would certainly recommend them and would definitely use there services again.PositiveProfessionalism
Agent replied · 24 August 2024
Thank you so much for your feedback. Best wishes from the Alfred Pallas Team.
5/5
GoogleGreat service from start to end. Dealt with Ann and communication and sale progression was brilliant. Really good service and will use again.
5/5
GoogleAbsolutely quality service, I sold my property without any issues at all. Even went the extra mile and contacted me out of hours. I would highly recommend this family run agent. I would never go anywhere else.
5/5
GoogleOutstanding service and professional advice throughout the process of initial valuation from Jonathan Pallas, marketing and finally the sale. The sale became complicated through the chain and the persistence of Vivienne in tracking progress, generating action through the legal representatives and giving reassurance through her experience and contact with the buying and selling people was amazing.
5/5
GoogleMy partner and I were looking for our first home together. We were hand held throughout the process and kept informed along the way. I've had previous dealings where it could take upwards of 3 months from start to finish to move into a property, whereas we were in within 2 weeks. Couldn't of asked for better team to take us through the process. Highly recommend.
5/5
GoogleThank you for making the process of moving into my new flat straight forward. Judith and the was most helpful.
5/5
GoogleThe Fulwell team at Alfred Pallas are fantastic. They are friendly and professional and respond promptly to any queries. They have offered me the most amazing service over the sale of my mother's flat and went above and beyond what you could expect from any estate agent. I would highly recommend them.
5/5
GoogleThanks to you and the team at Alfred Pallas for all your efforts in selling 11 Hurstwood Road and the 3 other properties belonging to my Father this year. You have been a joy to work with and have been so professional and efficient throughout the whole process. We can't thank you enough for your advice, guidance and for getting us through this difficult time without any problems. We will certainly recommend you to friends,family and colleagues and use you in the future when we decide to sell our own property.
5/5
GoogleGreat service throughout the selling of our home. We were kept upto date and advised with all proceedings. Highly recommend
5/5
GoogleA lovely team, you can trust they will take care of you through the process.
5/5
GoogleFrom listing the property to completion, the staff at Alfred Pallas were friendly, knowledgeable, supportive and gave great advice on all aspects of the sale. I honestly can't praise them enough. I would recommend them without question.
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