Every review we hold for the Sunderland Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a property that we’d been marketing with local agents but unfortunately had no luck. Then we went to 10Homes. Jack came to see the property, re-listed it in a much more appealing way, and we immediately had so many more enquiries.
We’re so pleased to say the property is now sold. We’re happy, the buyer is happy, and Jack was there with us every step of the way, personally seeing the sale through to completion, keeping us updated and liaising with everyone involved.
I honestly cannot recommend 10Homes enough if you’re looking for a personal and truly focused service.
Gabriel · 29 September 2025
Agent replied · 27 January 2026
Thanks for your lovely review Gabriel! It’s been a pleasure working for you, and I’m delighted with the result!
★★★★★ 5/5
GoogleJack and his team went out of the way during the whole journey of selling my house! Communication was absolutely amazing, with keeping me constantly updated and responding to any questions promptly. I knew and could feel they were looking out for me throughout it all.
Would highly recommend!
Zvi · 28 November 2025
Agent replied · 27 January 2026
Thanks so much Zvi! It's been an absolute pleasure working for you, and I am delighted with the result! Wishing you and yours all the best :-)
★★★★★ 5/5
TrustpilotStress-Free Journey Thanks to Jack at 10Homes
Jack was absolutely fantastic in helping us through the entire process. He was incredibly knowledgeable and gave trustworthy, honest advice every step of the way. He even recommended a great lawyer, which was a huge help. His communication was top-notch, and he was always kind and supportive making the whole process a stress free journey. I would definitely recommend 10Homes and Jack to anyone, truly a top service!
Beria · 8 May 2025
Agent replied · 27 August 2025
Thanks for your fantastic review - it has been a pleasure working with you 🙂
★★★★★ 5/5
GoogleJack sold our flat in Durham. He was good at keeping me updated and quick to get in touch with me when decisions needed to made. I trusted his advice and I knew he was working hard to represent us to the conclusion of a sale which he has successfully done. Thank you Jack my family and I are chuffed with the result!
Emily · 15 March 2025
Agent replied · 17 April 2025
Thanks for your feedback Emily! It was such a pleasure working for you and I’m delighted with the result too!
★★★★★ 5/5
GoogleRent north east managed my flat for almost 7 years and I cannot fault the service in that time. I therefore trusted Jack and his team at 10Homes. when it came to selling the property. It wasn't the easiest of sales but Jack mediated tough situations between parties professionally and I'm delighted to say the flat has now been sold.
I would highly recommend this team for property management and sales.
Flora · 17 April 2024
Agent replied · 28 August 2023
Thanks so much Laura, you were a joy to work with!
★★★★★ 5/5
TrustpilotJack has been brilliant
Jack has been brilliant, he has been open and honest from the start with both good and any negative news. His advice and help allowed us to sell properties out of the estate with maximum benefit for the young family left to deal with the grief. Thanks
Mark · 1 April 2025
Agent replied · 11 June 2026
Thanks Mark, I'm so pleased that I could help.
★★★★★ 5/5
TrustpilotHighly Recommend, A Pleasure to Work With
We’re very grateful to Jack and his team for their help in selling our property. They were reliable, knowledgeable, and quick to respond to any questions we had. Their guidance and professionalism gave us confidence throughout the process, and we felt well supported from beginning to end. We highly recommend them.
Hadas · 7 January 2026
★★★★★ 5/5
TrustpilotThe greatest experience for selling a…
The greatest experience for selling a house! Jack and his team went out of the way during the whole journey of selling my house! Communication was absolutely amazing, with keeping me constantly updated and responding to any questions promptly. I knew and could feel they were looking out for me throughout it all.
ZK · 6 November 2025
★★★★★ 5/5
GoogleJack is thoroughly professional, competent and friendly. He worked collaboratively with us to complete a transaction.
Adam · 15 November 2025
Agent replied · 15 April 2026
Thanks Adam! It’s been a pleasure working with you. Wishing you many happy years in your lovely new home 😊 …
★★★★★ 1/5
GoogleUpdate 24/08/22
We have now received our full deposit back via Deposit Protection Service's dispute resolution service (see final screenshot). During the dispute, the landlord and their agents (including Jack) submitted *zero evidence* for their attempt to claim our full deposit. However, our dossier of emails and photos evidencing the landlord's neglect were acknowledged.
I have only two further comments on Jack's reply. Firstly, that one might reflect that if someone was truly professional they wouldn't reply to all bad communication like an angry Facebook commenter. A mature and reliable business does not panic over one bad review.
Secondly, whilst of course my review is biased, I gain nothing by lying; no money, reputation or - as Jack claims - no help with my deposit dispute (obviously, the only evidence that counts is evidence *from the landlord* that tenants have damaged the property). My motives are extremely simple; to give Jack the bad reputation he deserves, because he was extremely arrogant and unpleasant.
By contrast, Jack has a vested interest to lie about all aspects of this story in order to continue to make money. A bad review could harm his extremely young business where he is the only agent. Jack is very young, relatively inexperienced and takes negative feedback personally. This causes him to reply emotionally in a way that can legally endanger landlords and harass tenants. With something as important as property, I am advising both tenants and landlords (having experience/interest in the perspectives of both) that the below review has been my experience. If this review was verifiably false as Jack has claimed, Google would remove it.
***
CHECK OUT MY FULL REVIEW ON FACEBOOK - character limit here, all on Facebook as a review of 10Homes. Real name: Anastasia Maseychik.
Jack is failing to sell my old flat (3 Finney Court, Durham) for LESS than it sold for 15 years ago. It was last sold in 2007 for £265,000 (source: the movemarket) and he has been failing to sell it for 6 months and counting for £255,000.
Summary of my experience with Jack:
~ Harassed me and my partner so much we vacated the property within 1 month of him being hired, which has lost the landlords £875/month. We were tenants there for 4 years and always paid rent on time, in full, with no issues. Despite receiving multiple warnings, he was incapable of keeping his thoughts on our situation to himself and sent harassing texts and emails admonishing us.
~ Consistently threatened to break the law by breaking in without our permission because we asked him to wait for ONE WEEK ONLY to survey the property, because we had suffered a loss and were making funerary arrangements. Claimed landlords asked him to do this.
~ Has advised landlords to take our full deposit after moving out, despite the fact they have no cleaning invoices, photographic inventory or other evidence that the flat was in a better state and we have photos and dated emails showing the mouldy, filthy state of the place when we moved in, as well as an inspector's report saying we had no caused any chargeable damage.
@ Tenants - beware this man coercing you and telling you that he has a legal right to enter your rental home without permission (he doesn’t!) and that you are legally responsible for things you just absolutely aren’t (like letting him in with less than a day's notice, or that you should pay to treat mould in the property you have reported). He is a bully, but know your legal rights and it becomes clear it’s all hot air (he never did try to enter our house without permission, curiously).
@ Landlords - beware this man harassing away your tenants (and therefore profits) and making you legally responsible for his behaviour. Beware being sold into his services by promises of a 1 month turn around sale (yes, he really says this) and that he can get you record profits - he can’t even get the same price a property was worth 15 years ago.
Margaret · 28 August 2022
Agent replied · 25 May 2023
Hi Anastasia, I see that the deposit claim from your previous agent has come through :-)
I’ve responded to your comments below. Redacted evidence is available to any reader on request.
1: Your comments on the property value are completely without merit. As you would expect, we have conversations with vendors directly about property values. This is not something we would discuss in a public forum. Furthermore, our performance on a specific property would not be addressed in a public forum unless an issue was raised directly by a client. Thankfully, our clients have addressed our performance via Google reviews and their experiences highlight the high level of service that we have provided, and the fantastic results achieved.
2: You suggest that your previous landlord has “lost” £875.00PCM. Actually, we relet the property via our sister agency Rent North East for £1300.00PCM, with 12 months rent paid in advance. The property was let to you and your friends at significantly below the market value, and the property was not cared for by you and your flatmates. By every metric the landlord has significantly gained, in financial terms and in securing tenants who care for the fantastic property that they live in.
3: My communication with you and your flatmates was polite and proffesional, and I worked very hard to maintain cordial communication despite an attitude of disinterest from the very first time I contacted you. In contrast, the communication from you was rude and indicative of your general attitude towards your then landlord. In fact, you seemed determined to make every effort to prevent us from acting on instructions.
4: Notice was given for property access in line with requirements. No threats were made to break the law.
5: We provided evidence to your previous agent to support the deposit claim that they submitted. The property was filthy, both on our initial visit, and when you moved out. Any dispute re the deposit claim should be raised with your managing agent as we had no involvement other than in providing requested evidence of the dirt and repairs required further to you moving out, and the costs for the same.
6: Sadly, your declared proficiency in property legislation isn’t evident in any of your comments. A reader may wish to consider whether your expertise by merit of your relationship with landlords outweighs the expertise of actual estate agents and property managers who work in this industry and whose expertise is evidenced by hundreds of positive reviews from vendors, tenants and landlords.
7: Thankfully, you are the first tenant we have worked with who has been quite this challenging. I am not sure that other tenants need your advice on how to deal with polite and profesional estate agents acting on landlord instructions; it really is quite straightforward!
8: By the same token, I imagine that vendors will have plenty of data on which to base their decision on, but that this review, further to a deposit claim, will likely not factor into it.
For the record, we don’t promise a sale in one month, but we of course do try to get the best price for your property, and our focused selling service really is fantastic! In this instance, we worked with the vendor to bring the property to a reasonable standard, secure great tenants at almost twice the previous rental value, and to generate very significant interest in the apartment from potential buyers. Due to personal circumstances relating to the loan balance on the property, the vendor decided to withdraw it from the market, but he instructed us on the sale of other properties, as well as on the management via our sister company, Rent North East.
★★★★★ 5/5
GoogleMeeting Jack was indeed the best move I made regarding estate agents he arrived on time smart and professional and extremely polite after explaining my situation and what would be best for me he advised he would indeed sell my property and be fully committed in doing so .committed he sure was 100% excellent advice communication was every step of the way help was given in every detail solicitors were chased every day without fail jack indeed sold my home within 24 hours of going live on line I recieved the gill asking price without any hassle. jack is what it says on the tin he will do what he says jack is and was above and beyond what I expected Thank-you jack I have no doubt I'll be needing something in the next few weeks jason just amazing!!!!!
Jason · 25 May 2022
Agent replied · 25 May 2023
Oh wow, thanks for your lovely comments Jason! It’s been fantastic to be able to help and it’s also been an absolute pleasure to get to know you!
All the best
Jack
★★★★★ 5/5
GoogleI had a great experience with 10Homes Estate Agency. They were professional, friendly, and kept me well informed throughout the whole process. The sale was handled efficiently and my house was sold in a very quick time. I would definitely recommend them to anyone looking to sell their property
Ramesh · 15 February 2026
Agent replied · 15 April 2026
Thanks Ramesh! It's been a joy working for you and we are so pleased with the result. Wishing you all the best.
★★★★★ 5/5
TrustpilotHighly recommend Jack and 10 Homes
Highly recommend Jack and 10 Homes. He's very proactive and is very clear from the start, throughout the whole sale process he’s also helpful and will always keep you updated. I’d be more than happy to work with Jack again and for anyone considering working with Jack, you’ll not be disappointed. Thanks again
Jake · 12 February 2024
Agent replied · 21 March 2024
Thanks for your feedback Jake! It has been a pleasure working with you.
★★★★★ 5/5
GoogleSold my house in less than five days!!! extremely competent and using a fantastic new IT system to make the whole selling process( via both solicitors) smooth , efficient and FAST! no paper and no waiting for the post ,what a great service ,innovative ,really ahead of the other agencies
highly recommend Jack and his team.PositiveResponsiveness, Quality, Professionalism, Value
John · 28 August 2022
Agent replied · 25 May 2023
Thanks for your great feedback! It was fantastic to get such a good result for you and Karen, I'm delighted for you both!
★★★★★ 5/5
GoogleI used 10homes to sell a flat in Newcastle and it was a great experience very professional and quick to any matter needed , the flat was sold fast , would definitely recommend there service.
Ari · 28 December 2025
Agent replied · 27 January 2026
Thank you for your lovely feedback, delighted with the result BH!
★★★★★ 5/5
TrustpilotTrusted, efficient and gets the job done
I've been recommending Jack to my clients for years, and without exception they've all been delighted. Having recently used him myself, I can say wholeheartedly that the praise is well deserved, he's efficient, professional, and proactive in keeping things moving to make sure completion happens. Highly recommended.
Yossi · 27 May 2026
★★★★★ 5/5
GoogleJack and his 10Homes team have been incredible to work with. Jack was the selling agent for my recent purchase, but I was so impressed that I signed up to his letting service via his sister company. Jack is thorough and professional, and has a knack for keeping the process ticking along until completion. Five stars!
Richard · 29 July 2022
Agent replied · 25 May 2023
Thanks for your great feedback Richard!
It’s been an absolute pleasure working with you to date, and I look forward to continuing to do so.
All the best
Jack
★★★★★ 5/5
GoogleWe are very pleased with the sale of our property with 10Homes. We had quite a number of viewings. All went very well.
Gary · 19 September 2024
Agent replied · 27 August 2024
Thanks Gary! I am delighted with the result we achieved on your house sale. Congratulations on your move too, wishing you many happy years in your lovely new home.
★★★★★ 5/5
GoogleJack is an absolute legend. Nothing but honesty and hard work from him, with a touch of humour thrown in for good measure. Great guy to work with. Definitely recommend
Shaun · 17 April 2024
Agent replied · 25 March 2024
Wow, what a review Shaun! Thanks so much! Delighted to have worked with you, and looking forward to being of assistance on future projects 😊 …
★★★★★ 5/5
GoogleGreat experience working with the 10Homes team. They've exceeded my expectations and made the whole process of selling my property very stress free. Great communication throughout and will definitely be working with them again in the future. Thanks Jack and the 10Homes team 🙌🏽 …
Amit · 15 April 2023
Agent replied · 25 May 2023
Thank you Amit! Delighted with the result on your sale :-)
★★★★★ 5/5
GoogleAfter going to a few local agents, we met with 10 Homes, who within one week, exchanged contracts 5k over asking price. The professionality and ease of the transaction from begining to end couldnt have been better. We are thrilled, looking forward to the next one very soon! Moishe B.
S · 20 May 2025
Agent replied · 30 May 2025
Thanks for your review Moishe! It has been great working with you, looking forward to doing so again!
★★★★★ 1/5
GoogleJack was consistently rude, and deeply unsympathetic. When selling a tenanted property he seems to have no understanding or sympathy that this is the tenants home, not just a property to be sold. Jack would message at any time of the day …
Richard · 15 April 2023
Agent replied · 25 May 2023
Hi Richard, thanks for taking the time to leave your review. Rather than posting a lengthy response refuting your claims, leaving readers none the wiser about whom to believe, I thought to instead make the evidence publicly available so … More
★★★★★ 5/5
GoogleOne of the hardest working people I've met. Very professional. Very loyal. I could not recommend Jack and his company enough if I tried. Go with Jack and his team, they will take care of you every step of the way.
Clement · 15 April 2023
Agent replied · 25 May 2023
Thanks Clément! It’s been a pleasure working with you on the sale of your properties.
★★★★★ 5/5
TrustpilotIf there was an opportunity to award…
If there was an opportunity to award more than 5 stars I would. Jack put himself out in order to get our sale over the line, he liaised with all parties including lawyers saving me an enormous amount of aggravation. He knew exactly what he was doing and I would warmly recommend his services.
Ronald · 18 February 2025
Agent replied · 11 June 2026
Very kind, thanks for your review Ronald, it has been a privilege to work for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
