Every review we hold for the Suffolk office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAwful estate agents, been trying to view a property for rent. They are awful at getting back to you and then when they do they only work until 5pm. How is anyone who is in full time employment meant to be able to view properties? They give you 2 days in advance, I don’t know any work places that would allow leave 2 days in advance. Basically if you’re in full time employment no point in trying to arrange a viewing because they can only do during the day at a time that suits them not you.
Hannah · 18 June 2025
★★★★★ 5/5
GoogleA big thank you to Laura and the ladies in the office at Samuels for all the help and timely assistance they have given me over the past 4 1/2 years. Laura visited me yesterday afternoon at my rental property in Haverhill which has had an extensive refit and is ready for a new tenant, after a chat on how we would proceed photo's were taken and by early morning today it was listed on Samuels website and enquiries were coming in ! that's what i call service . Thanks Samuels.
Graham · 26 January 2025
★★★★★ 1/5
GoogleAbsolutely shambolic estate agent 1 star rating is by far exceeding their capabilities. We had been instructed by one of their agents Laura Whitehead to undertake a trace and access survey as a property managed by them had a mains leak. Despite our company policy of requiring a 50% payment of the survey prior to our service being conducted we were considerate enough to confirm a booking without taking such payment.
We had conducted our services in a landlords property on the 13th January, the leak had been located, accessed and repaired in one day. Almost 7 days later our services have not been paid up after numerous emails and calls back and forth being fobbed off. Customer service skills are below 0 and extremely rude as another one of their agents Stella was very abrupt, unhelpful and disrespectful enough to put the phone down whilst trying to discuss who and when will pay for our work. The very people who requested our services cannot deal with this matter repeatedly refusing to supply us with the landlords telephone number, making untrue statements of advising the landlord to pay the invoices, despite that the landlord is not paying us. Laura Whitehead had confirmed that if payment is not made they will settle the invoices and charge the owner from their rent which is the honest thing to do.
We have been intentionally messed around and taken for fools. The landlord was present on the day of the survey from start till finish and had been well informed about the entire procedure of claims process with insurance company, payments etc.
If you are a contractor or doing any work for these dishonest people please think twice.
Pany · 19 January 2025
★★★★★ 5/5
GoogleI had an excellent experience with Samuels Real Estate from start to finish. From the very first point of contact, they were highly professional and made the entire process smooth and stress-free. Their communication was consistently excellent, always clear, timely, and informative. The staff were amazing, friendly, and incredibly competent, making me feel supported every step of the way. I’m very grateful for their help and would highly recommend Samuels Real Estate to anyone looking for top-notch service!
Mathew · 16 August 2025
Agent replied · 16 April 2026
Thank you Mathew, it was a pleasure dealing with you and we wish you all the best for the future
★★★★★ 1/5
GoogleAbsolute joke of an estate agents! Completely unprofessional and rude! Dealt with several different agents for one property! the woman I belive her name was Anastasia stood in the corner whilst me and my partner looked round the property …
Steph · 16 April 2022
Agent replied · 11 June 2024
Dear Steph, we are sorry to hear that you have had a bad experience however we understand that this review has been left in retaliation to your failure to secure a rental property and I am confident that had you been granted the property … More
★★★★★ 1/5
GoogleThey are good untill you move out, then it will take long time for them to sign of your house, still waiting for deposit back. Update. Most money has been returned, did get charged a lot for cleaning.
Surveys777 · 16 April 2022
Agent replied · 11 June 2024
As you have not left your name please kindly contact us regarding this. If you have not received your deposit it would generally only be because we are obtaining quotes for cleaning/removal of items left behind etc. However we would be pleased to discuss your personal case
★★★★★ 5/5
GoogleAs a small business I have rented before so Samuels many thanks to the team , and all your support over many years!
Brett · 27 May 2024
★★★★★ 5/5
GooglePerfect service. First rate local property agents. Always friendly, knowledgeable and efficient.
Alison · 27 May 2024
★★★★★ 5/5
GoogleSamuels is one of the best property agents in Haverhill may be in UK. They don't have any hidden charges. They wouldn't push to go through mortgage advisor. They will really work hard to make your dream true. I bought my first property through them. Highly recommended.
Ali · 16 April 2020
★★★★★ 1/5
GoogleVery Disappointing! Although, we know the landlords pay their wages, a little support to the tenant wouldn't be a bad idea. Not helpful at all in my book to unsuspecting tenants who don't know what to expect from dodgy landlords. I wouldn't recommend them at all. Tenants - Just be aware!
Jan · 11 June 2017
★★★★★ 5/5
GoogleVery good best estate agents
Lynn · 27 May 2024
★★★★★ 5/5
GoogleTeam Samuels has been looking after my property since 2017. Since day one till this day, I am impressed with their professionalism, helpful nature and good customer service. …
Jiwan · 16 April 2022
★★★★★ 5/5
GoogleGreat friendly estate agents, willing to help as much as they possibly can, always have a positive and friendly welcoming attitude upon any kind of correspondence, wether over the phone or face to face. Highly recommended
Kirsty · 11 June 2018
★★★★★ 5/5
GoogleAlways very polite and very helpful
Darren · 28 May 2023
★★★★★ 5/5
GoogleVery professional in all aspects of communication and dealing with situations.
Hayley · 16 April 2022
★★★★★ 5/5
Googlehighly recommend these guys, they are dependable, approachable and will go out there way to help you. thanks for all your help :)
Ryan · 11 June 2018
★★★★★ 5/5
GoogleHad a good experience renting through Samuel's. They were always very helpful and provide good quality properties 😊 …
Leanne · 11 June 2018
★★★★★ 5/5
GoogleGreat estate agents, helped us out in a tight spot very quickly. Highly recommend 🙂 …
Lucy · 11 June 2018
★★★★★ 5/5
GoogleGreat company who are always reliable, professional and approachable. Highly recommended!
Rachel · 11 June 2018
★★★★★ 5/5
GoogleLovely staff who helped us get our own home
Alexandra · 11 June 2018
★★★★★ 5/5
GoogleVery helpful and professional team. Good communication.
Edison · 11 June 2019
★★★★★ 5/5
GoogleHighly recommended. Very helpful and excellent customer service
Keira · 11 June 2018
★★★★★ 1/5
GoogleRating only, no written review.
Stalin · 27 May 2024
★★★★★ 4/5
GoogleRating only, no written review.
Megan · 27 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
