Lamberts Studley reviews

★★★★★ 1/5

Google

I recently had the unfortunate experience of dealing with Lamberts in Studley, and I can confidently say it was one of the worst customer service experiences I've ever had. From the start, communication was abysmal. Emails and phone calls went unanswered for days, and when I finally did get a response, it was often unhelpful or dismissive. It felt like they didn't value my time or my concerns at all. There were numerous maintenance issues that were either overlooked or ignored entirely by the letting agent. Despite repeated requests for repairs, nothing was done in a timely manner. It took weeks to get even the most basic issues addressed, and often, the "solutions" were temporary fixes that did not solve the underlying problems. Moreover, the staff at Lamberts Studley Steve Woodley (Letting Director) were unprofessional and rude. When I visited their office to discuss these issues, I was met with indifference and a lack of empathy. It seemed like they were more interested in taking my money than providing a satisfactory service. Overall, my experience with Lamberts Studley was extremely disappointing. I would not recommend them to anyone looking for a reliable and professional letting agent. Save yourself the headache and find a company that actually cares about their clients.

S · 1 July 2024

★★★★★ 5/5

Google

I had the absolute pleasure of working with Joel, my exceptional estate agent, during the process of finding tenants for my rental property. From start to finish, Joel demonstrated the highest level of professionalism, dedication, and communication skills, making the entire experience smooth and stress-free. From the first meeting, it was evident that Joel was genuinely committed to understanding my needs and preferences. He took the time to listen attentively to my requirements, ensuring that he had a clear understanding of the type of tenants I was looking for. His attention to detail and knowledge of the rental market were truly commendable. Highly recommended and thank you so much.

Scarlett · 28 March 2024

★★★★★ 5/5

Google

I have recently moved two rental properties from an online Letting Agent to Lamberts. I was a little unsure whether it was the right thing to do but after meeting Louise I felt confident Lamberts would give me the service I wanted. A few months on, I am extremely happy with the way it has all gone. Joel was excellent in finding new tenants, he was very thorough, listened carefully to my requirements and kept me informed throughout. Tracey and Amy have been super in dealing quickly with any issues at the properties again keeping me informed. The team at Lamberts led by Louise are very professional, knowledgeable and keen to look after both landlord and tenant. I would have no hesitation in recommending Lamberts to others.

Jan · 28 March 2024

★★★★★ 1/5

Google

I had a viewing arranged at 4:50pm and travelled all the way from Telford during rush hour, only to find several other people booked for the exact same slot. To make things worse, the agent couldn’t even access the building, so no one was able to view the flat. Considering the office is only seconds away, this should have been checked in advance. Wasted time, fuel, and effort. If you book a viewing here, double-check with the agent that the property is actually accessible before you travel.

Marko · 26 October 2025

★★★★★ 1/5

Google

Unprofessional organisation, that are solely focused on making money despite treating people poorly. Issues began in 2023, when I was given the chance to buy the house i was renting from them. The lettings director, acted unprofessionally, and since that point I have been treated poorly by this unprofessional and insincere company. I was not able to buy the house which they then claimed was not for sale. They then asked to increase rents by almost 25%, which i accepted yet they then asked me to leave to rented property, despite confirming no rent arrears nor complaints from neighbours. They treat tenants differently based on their race, religion, gender and sexuality orientation, which is very backwards in 2025.

Shoh · 30 July 2025

★★★★★ 5/5

Google

I am a tenant that rented a flat through Lamberts. Joel was extremely helpful in terms of showing me around, explaining the process and performing all the admin / contract checks in a timely manner. Most importantly, I was in a hurry to move in and the process from viewing to completion / move in only took 4 days! Many thanks once again to Joel and the team for the excellent and efficient work.PositiveProfessionalism

Michail · 27 August 2022

★★★★★ 5/5

Google

All the staff are so lovely and helpful. Always a cheerful person on the end of the phone and made my new tenancy so smooth and easy. Can't thank them enough. Thank you Joel, Tracey and Louise.

Molly · 26 March 2024

★★★★★ 5/5

Google

I recently started renting my first property through Lamberts. Joel has been been brilliant with helping me and guiding me. As this was my first time living on my own, Joel and the team have been there every step of the way. Couldn't ask for a better letting agents

Kirsten · 2 November 2022

★★★★★ 5/5

Google

Really enjoyed my stay renting a flat as a tenant through Lambert's. Joel was very helpful and guided me through the whole process from start to finish. He was always on hand should I have any questions throughout my stay and dealt with everything in a very professional manner. Highly recommend!

Trishala · 31 May 2022

★★★★★ 5/5

Google

Louise and her team at Lamberts lettings managed the rental of my house for nine years. During that time they have always been extremely professional, given excellent advice and have been dedicated to providing excellent customer service to …

Robert · 23 April 2023

★★★★★ 5/5

Google

Joel has been brilliant helping my client secure a new home due to relocation for work from the North East to Redditch. He was flexible, accurate, realistic and helpful - he did what he said he would and communicated very well. Easy to recommend.PositiveResponsiveness, Professionalism

David · 27 August 2021

★★★★★ 5/5

Google

We hadn't moved house for 11 years so when the time came and we needed to we were very confused by it all and how things had changed. We have two dogs that were our real concern as a lot of rental properties do not allow pets. After speaking with Joel at Lamberts about our situation and the area we wanted to move to, he was quickly able to find us a house that allowed us to take our dogs and it was perfectly situated to where we wanted to be. Thank you for your time and help

Ian · 31 May 2022

★★★★★ 5/5

Google

can highly recommend lamberts,very professional,very clear and helpful advice, shout out to Joel made the whole process straight forward from start to finish.

Stephen · 26 March 2023

★★★★★ 5/5

Google

They were so helpful when I had an emergency come up and had to move - the easiest estate agents I've ever dealt with, Louise was fantastic.. Thank you, Dale.

D · 31 May 2022

★★★★★ 5/5

Google

Joel was exceptional, he was able to secure me a property off market in exactly the area I wanted. Nothing was too much trouble, communication was excellent, and I always felt in control and informed - thank you Lamberts

Scott · 28 March 2024

★★★★★ 5/5

Google

I have dealt with Louise for the tenancy of a house through Lamberts and her customer service is nothing but 100% efficient and professional she is a credit to the company and a pleasure to deal with

Susan · 31 May 2020

★★★★★ 4/5

Google

Really trustworthy letting agent. Any issues I've had Amy has been quick and professional to fix no matter the time of day. Highly recommendedPositiveProfessionalism

BEARDED · 27 August 2022

★★★★★ 2/5

Google

I was disappointed to find out I incurred additional charges to fund their commission earned for a recommendation. I have nothing against anyone earning commission I would have liked this to have been explained to me as I might have shopped around. I also felt pressure to go with who they recommended. I was called in so they could take photocopies of ID etc but they didn’t and pushed this recommendation on me instead. I ended up having to email my ID over when they realised a few days later. When I picked up my keys I was also given another properties keys. The previous owner had something to give me and the agent wanted to give them permission to pop round. I found this very awkward and had to insist several times I would collect it from the office when I returned the keys.

Stacey · 31 May 2021

★★★★★ 5/5

Google

Joel could not have been any more helpful! I called and enquired about a property and he gave me some very professional advice as I have been looking to rent for the first time recently. I have briefly spoken with a couple of agents, but they provided me with half as much information as Joel. I hope that he can help me find my first rented property!PositiveProfessionalism

Katie · 27 August 2021

★★★★★ 5/5

Google

I am a landlord whose property is fully managed by Lambert's. Lambert's are responsive, efficient and communicate exactly what I want to hear in regards to my property. Joel particularly has built a great rapport with both myself and the tenant giving me the peace of mind that the tenants needs are being met. Great servicePositiveResponsiveness, Quality, Professionalism, Value

Alex · 27 August 2022

★★★★★ 5/5

Google

Joel Rappakkaran from Lamberts helped me with his advises to purchase a Buy to Let property in Brierley Hill and let this house to a good tenant. Excellent and very reliable professional services for my other properties as well. Joel also did the letting for my friend's property in Dudley. Absolutely wonderful. Thank you very much.

Arshal · 31 May 2022

★★★★★ 5/5

Google

My partner and I recently started renting a property through Lamberts. The team have been super helpful during the entire process. They are very quick with communication and always happy to help.

Allie · 26 March 2024

★★★★★ 5/5

Google

If you are searching for that special home either to rent or buy, then please look no further than Lamberts, friendly, helpful and just amazing, I personally cannot thank them enough for what they have done for me, above and beyond and more Thank you all at Lamberts Jen

Jennie · 2 November 2022

★★★★★ 5/5

Google

We have used Lamberts as the managing agent for our letting properties in Redditch for 20 yrs. They have always been superb in the selection and installation of tenants for us, but also in suggesting trades people to help with upgrades and …

Roger · 23 April 2023