Trusted Agent profile · Stroud
★★★★★
1,485 reviews across 2 platforms
Old Chapel, Bisley Street, Painswick, Stroud, GL6 6QQ, GL6 6QQ
Part of Hamptons, see every office.
Hamptons's office in Stroud, at Old Chapel, is rated 4.3 out of 5 across 1,485 reviews on two platforms, including 41 Google reviews rated 4.9.
Every review we hold for the Stroud office, from every platform, shown as written. First names only.
4/5
TrustpilotHamptons Services
Renting was a daunting experience having lived in the same house for almost 20 years. Christina Petitt a consultant @Hamptons was professional, polite, and very patient with our individual requirements. Many thanks, looking forward to my 1st year with Hamptons management.
5/5
TrustpilotGemma has been really responsive and…
Gemma has been really responsive and responsible being our property manager. We are in the process of dealing with a squirrel problem and she has been very helpful since day 1. Being a tenant, having a great property manager really reduces the stresses of property maintenance and I really appreciate her help.
1/5
TrustpilotTHE WORST MANAGEMENT!
THE WORST MANAGEMENT!Since moving into the property in October 2020 we came across many problems. Firstly, the cleanliness of the property was appauling considering it had been ‘professionally’ cleaned. The washing machine broke within the first couple of days and wasn’t fixed for over a month, we also flagged that the extractor fan in the bathroom and kitchen wasn’t working when we moved in which was only repaired in February 2021! Lastly, our hot water and heating stopped working at the beginning of January and that is still not fixed! We have had no hot water or heating for 8 weeks during the coldest months of the year! This is due to poor management who can’t communicate with their contractors nor can they update their tenants before they sign off for the weekend. I have never come across such a poor and incapable team before. All they have done is blame their contractors and taken no responsibility. This is very disappointing for such a well known company who ‘thrive’ in customer service and I have now lost my confidence in renting in the future.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
4/5
TrustpilotWe have been renting our family home…
We have been renting our family home for 25 years whilst living overseas. Inevitably we have encountered multiple issues during this period due to tenants, agents, neighbours, the market and the age of the 125 year old property.With all of those experiences and challenges, the last 7+ years we have been with Hamptons have been by far the best. Their property managers are very attentive and proactive and listen to the requests of both landlord and tenant. Some of the issues encountered in our situation have been quite substantive and they genuinely do try to problem solve and provide recommendations for solutions which when you are remote is exactly what is needed. Of course they are not perfect and staff turnover has been a little frustrating at times, however, each property manager has taken the time to get to know us and has proactively dealt with the issues as they have presented. Nick our latest manager is a great example of that and Rachel the Director has personally assisted us on many occasions over the years. All in all, we are extremely happy and satisfied with the service we have been provided and would definitely recommend Hamptons to anyone looking for a property manager.
5/5
TrustpilotWhat a delight it is to have Patryk as…
What a delight it is to have Patryk as my property manager. He has addressed issues really promptly and work has been done in super quick time. In the past anything needing doing took months to be seen to so the change is so appreciated. I have now had the delight of meeting Patryk when he took the trouble to come to the property. He is very professional and supportive. Hamptons are very lucky to have him on the staff. Well done Patryk, thank you.
1/5
TrustpilotHorrible experience with Hamptons
We have been having an extremely negative experience with Hamptons as the management company of our lease. We have been good tenants paying regularly our rent for one and a half years now. We contacted them over a month ago about a couple of issues we had: an unhealthy mould in the kitchen and a broken shower in our main bathroom. They sent an engineer who confirmed the issues a couple of days later and we have been waiting for a response ever since. Hamptons has not been clear about what the problem is and we don't have an idea about if and when these problems will be solved. Meanwhile, we can't use our shower and we have reduced space in the kitchen, all of which is extremely inconvenient. We really don't understand why this is taking so long. Unfortunately, we had a similar problem with them not carrying out works in a timely way at the beginning of our lease. We have found this behaviour unprofessional and unhelpful, so once again, we would not recommend having Hamptons as a management company.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
1/5
TrustpilotTerrible experience as a tenant - AVOID
I lived in a flat managed by Hamptons in Canary Wharf for 1.5 years. It was a terrible experience and ultimately a big part of my decision to move flats was due to Hamptons. I arrived to the flat that was completely unclean and all the proposed changes, which I made a point to write into the rental contract, were not completed prior to my move in date. Repairs in the flat were ongoing for the first SIX months of my tenancy and required ongoing chasing the property manager in order to progress. If the ceiling of your flat has collapsed, they will tell you to wait 2-4 business days to get the repair authorised - this is the level of service you can expect. They are entirely on the side of the landlord and have little sense of responsibility and professionalism towards the tenants.I would not recommend anyone to use Hamptons in Canary Wharf.
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
5/5
TrustpilotExcellent Rental Property Management Service
I have used the Hamptons Property Management Service for my rental property for the past 3 years and I continue to remain very satisfied. Professional, proactive and extremely efficient, Melissa Jeynes and the team at Hamptons Banbury give me complete peace of mind, ensuring that the many regulatory requirements facing landlords (and any issues that arise with a tenancy) are managed effectively.
1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotBE AWARE - HIGHLY ILLEGAL PRACTICES
Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHaving a house to sell in Stratford…
Having a house to sell in Stratford upon Avon after the passing of my Father was always going to be a difficult situation for myself.Jacob Forster of Hamptons of Stratford handled the whole process with sensitivity and great professionalism for both myself and the purchasers, a total professional and I would not hesitate to recommend him and Hamptons Thank you all involved
5/5
TrustpilotSold in Blackheath
We have recently sold our house in Blackheath through Hamptons and would like to thank Kat, Peter and the team for such exceptional service. The communication and feedback have been excellent throughout and the whole sale process has been largely stress free because of this. I wouldn't hesitate to use Hamptons again and would definitely recommend the services of the Blackheath office.
5/5
TrustpilotHamptons
My experience with Hamptons has been exemplary. Their attention to detail, helpfulness and positive attitude is a real credit to their ethos.
5/5
TrustpilotGreat first year
Having never let a property before it was all a bit daunting but Hamptons have made the whole experience extremely pain free, with their fully managed service. All the staff have been helpful and efficient, Melanie Hudson, our personal property manager really has gone ‘above and beyond’ taking care of us and our property perfectly, answering my, probably silly, questions in a friendly and timely manner. I would thoroughly recommend Hamptons to anyone looking for a professionally managed letting service
5/5
TrustpilotProperty Management
Anca Ciobanu has been the property manager of my rental flat for a number of years. She is always polite, conscientious and delivery focused. I highly recommend her and Hamptons.
1/5
TrustpilotWithheld my deposit
Withheld my deposit. I left the place cleaner than I found it. Difficult and unprofessional in the checkout process. Shame as prior to that Jack and Julia were very helpful.
Thank you for your review. We are disappointed to hear your feedback and would like to assure you that we absolutely would never withhold a deposit if an agreement between Landlord and Tenant has been made. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further
5/5
TrustpilotWe have been renting through Hamptons…
We have been renting through Hamptons for a number of years. Mandy and the team always respond promptly and the few issues we have hand they have sorted. Excellent service to date.
5/5
TrustpilotExcellent Customer Service from Jocelyn Williams…
Jocelyn Williams has recently taken over the management of my property. I would definitely recommend Hamptons and in particular Jocelyn. She is consistently attentive to both landlord and tenant. I am very impressed with the speed of dealing with situations and actioning items that need addressing. Well done!
5/5
TrustpilotCan I just say how easy it is to deal…
Can I just say how easy it is to deal with Hamptons. As a company they are polite, professional, very friendly, and get the job done with absolutely no hassle at all. Rebecca Hitchman has been a pleasure to work with and I look forward to building that relationship on any/all future business.
1/5
TrustpilotRude, disrespectful and arrogant.
The sales agent is extremely rude, disrespectful and messes us around. We had kept several days free in order to have viewings, and in the last minute, they said the viewings will not happen. On top of that, they promised to show us properties, and last minute had additional requests on what we need to provide them with - for a simple viewing only !
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty Manager, Melanie, Bristol area.
Melanie is an ace Property Manager. She is very efficient, kind and patient. She is a credit to her profession. I have used Hampton’s for 5 years and I would highly recommend them.
Thank you for leaving us a review, we look forward to sharing your feedback with Melanie and the team.
5/5
TrustpilotJust moved in to our first home
Just moved in to our first home, Hamptons were extremely helpful throughout the process and helped communicate very clearly. Would recommend, big thanks to Hamish/Owen and the team at Stratford Upon Avon branch.
5/5
TrustpilotExcellent support from Hamptons
Hamptons manage our apartment in Maidenhead.Our contact Douglas Booth is excellent. Selection of new tenants, the "check in", the visit reports and the day to day issues are dealt with professionally.
5/5
TrustpilotApril Keane Property Manager
April Keane Property Manager April Keane has been prompt and professional as my property manager since she took over from my previous property manager. I look forward to continuing this smooth business relationship.
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