Hamptons Painswick Sales reviews in Stroud

★★★★★ 1/5

Trustpilot

Horrible Customer Service

It's my moving day but I have basically had to beg Hamptons for information on my move and am still waiting. Only one person I've spoken to (on phone) there (Karim/Kareem) has been helpful. The agent assisting me went on leave but nobody thought to inform me and seemingly no arrangements as regards my move were made. If I had no backup plan for where to stay tonight I would be in a serious panic. Run, run, run from them. Moves are already stressful, you don't need the additional stress of an uncaring, unreliable agency.

Stephanie · 31 August 2021

★★★★★ 5/5

Trustpilot

Thanks Jennifer!

Hamptons manage the property we lease through them. Jennifer Powell is always on top of any communications and does a great job resolving any issues.

John · 15 October 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from Hamptons, A Huge Thank You to Lexie (Alexandra Lancaster)!

My experience as a tenant with Hamptons has been truly outstanding, and I want to give special recognition to Lexie (Alexandra Lancaster) for the exceptional way she manages everything.

Charlene · 18 February 2026

★★★★★ 5/5

Trustpilot

Hamptons have been managing my property…

Hamptons have been managing my property since the beginning of 2023. Max Barnes has been dealing with this most recently and he has been most helpful in dealing promptly and efficiently with any issues arising.

Peter · 23 April 2024

★★★★★ 5/5

Trustpilot

New purchase in Godalming

We recently bought in Godalming, and the team from Hampton's was excellent throughout the process. Ross was always attentive and the replies were swift, even to the most simplistic questions. Extra visits were organised with no fuss, and generally felt supported through the process. Would recommend, and already have to a few mates looking in the area

Samuel · 22 August 2022

★★★★★ 5/5

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always a professional and efficient…

always a professional and efficient service. Harleigh Doherty is an outstanding to work with, nothing is ever too much trouble and a lovely person

Graham · 28 October 2024

★★★★★ 1/5

Trustpilot

Very bad tenancy experience

I unfortunately had a very bad experience with The Hamptons in Clapham Old Town. They were unprofessional in their demeanour sounding bored and at times rude on the phone. They did not inform me of the process and when documents were required and I regularly had to chase them to confirm key points when I was moving. They also made errors with my tenancy agreement attempting to overcharge me and luckily I had wonderful landlords who were able to help me resolve the issue. I would avoid using this agency if possible and recommend they place more focus on customer service.

Sandra · 18 August 2021

★★★★★ 5/5

Trustpilot

Great letting agents

Great letting agents, always happy to help with any queries we have at our property. Nicole has been a huge help as our property manager! We always receive quick responses from her and issues are sorted quickly.

Charlotte · 11 March 2024

★★★★★ 5/5

Trustpilot

V good rental experience

Do efficient in finding a flat that suits us. Also special thanks to Grace our property manager who have been so helpful and supportive. Thanks!

KK · 9 October 2024

★★★★★ 1/5

Trustpilot

Poor communication and incompetent administration

We have been thoroughly unimpressed by the standard of service given overall. While the branch manager was charming and helpful while pushing to acquire the business, she dropped us like a hot potato once the deal was signed. We have had to push for everything to go through, from keys being collected to the signage, to the brochure which was reissued 3 times, and still managed to be listed incorrectly when first launched! Communication has been abysmal throughout, with lack of clarity over who was responsible for what. Viewings not confirmed so we didn't know whether to prepare, then cancelled without notice. Confusion over feedback from viewings. Essentially if all Hamptons have done is put a few photos online, what justification is there for the many thousands of pounds they hope to acquire from a sale?

C · 11 June 2024

★★★★★ 1/5

Trustpilot

Holding the deposit and increase deductions by £100 because of going to TDS

The whole situation with taking the deposit back is very unprofessional. It took a month to come up with deposit deductions. After that, no response to my queries and issues about the deductions. After 2 months I finally decided to go to TDS to get my deposit back. Suddenly they sent an email of they increased the deductions by £100! No explanations at all. Very unprofessional service. Very bad treatment.

GK · 30 November 2022

★★★★★ 1/5

Trustpilot

Awful at organising viewings

Awful at organising viewings. They came to us about a property and were only able to do the viewing on Saturday afternoon. We emailed back to confirm, no response. We left a message asking if the viewing was still going ahead, no response. We called the morning of the viewing and were told they would call us back to confirm, no response. Turns out an offer had been accepted and they didn't bother to tell us or cancel the viewing.

D · 10 July 2021

★★★★★ 5/5

Trustpilot

great service from Nikki Cullen

great service from Nikki Cullen. Always attentive and gets all the issues resolved brilliantly, a pleasure to deal with and would definately recommend

Ross · 1 April 2026

★★★★★ 5/5

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Ability to handle the unforeseen

Taylor Hurley-Harrison is my property manager. She has dealt with challenges associated with the flat I moved into in a highly professional manner. Taylor is responsive and understanding. Her communication is clear and effective. She has made everything as easy as could be. Thank you!

Jeremy · 24 August 2023

★★★★★ 1/5

Trustpilot

Poor Management Agents

As letting agents, and management agents for let property. The vetting policy is extremely basic, which results in poor candidates. Our Tenant stopped paying. The when the tenant absconded without notice, Hamptons did not know they had left until we asked for an inspection of flat. Hamptons continued to charge a management fee throughout the period, when we had no money coming in, and were legally trying to get possession of the flat back. They held onto the £500 float for over a year, despite me asking for the refund. Do not touch them with a barge poll. Lovely employees but the culture/ethics is all about the money. I had to get a solicitor involved to help with the flat repossession, Hamptons were as much use as a chocolate frog.

Hazel · 21 June 2021

★★★★★ 1/5

Trustpilot

Deluged with junk mail from Hamptons

I’m fed up receiving junk marketing material from Hamptons. Every week something comes through my door about houses they have sold or let in my area. Once a year might be ok but every week - it’s a waste of paper resources and very irritating for the recipient. I’ve tried emailing asking them to remove my address from receiving these communications - without success. I’m so cross about it, I would never dream of giving them any business.

Anon · 21 October 2021

★★★★★ 5/5

Trustpilot

Property Manager- Sam Jennings

Property Manager- Sam JenningsWe have used Hamptons for many years and Sam is the best manager that we have had at Hamptons and she has had to deal with some difficult tenants and leaks/floods and me. She has always been proactive and gets on with sorting out the issues with the minimum of fuss.

Lindsay · 4 November 2022

★★★★★ 4/5

Trustpilot

Our recent experience with our electronic garage door.orrs

Our recent experience with our Property Manager Charlotte Brown was excellent and she was able to source a suitable contractor quickly.Once the problem was discovered in that the motor had failed, the necessary parts were sourced and once delivered the repairs were completed in two days. This included other additional parts were also sourced to complete the repairs satisfactorily.

Alan · 28 March 2022

★★★★★ 1/5

Trustpilot

Property handover

On receipt of our keys of our new rental property with Hamptons on walk in we were incredibly disappointed and upset to find the property in a completely unacceptable condition. We were horrified to find the carpet infested with carpet moth. The carpet is thread eaten with eggs and pupa are clearly visible! No way am I accepting the property in that condition. I have had no reply or solution from Hamptons and my move is on hold. We were supposed to be moved by now but had to cancel everything. You expect top notch from Hamptons because you pay top price. Absolutely at a loss of what to do and to say disappointed is being reserved.

J · 26 May 2024

★★★★★ 5/5

Trustpilot

Great landlord service from Hamptons

I have rented my house out through Hamptons for 8 years now and am very happy with the service I have received from all the team. Melanie Hudson is our property manager and is always quick to report and resolve any property issues that the tenants may have, keeping me well informed as the landlady too. Highly recommend Hamptons and Melanie.

Heather · 7 December 2021

★★★★★ 1/5

Trustpilot

Renters be warned!!!

All they want is your money and they will happily disappear.Their response to emails is sparse at best, with the usual delays of 1 or 2 weeks minimum for any issuesI live in an unsafe cladding issue post-grenfell flat that they did not disclose and happily enforced a 36 month contract in this death trapThey then did not disclose I would need to move out during my tenancy as this building would turn into a literal construction site for 2+ years.Luckily I managed to perfectly hit the 18mo break clause and vacate no thanks to Hamptons pure ignorance to the matter. They have the audacity to say they sympathise with this issue months after I have left! Even though they have known about it way before my tenancy started. Jokers.Also they seem to want to charge £403.30 for their professional cleaning of a 2 bed flat and provide no evidence of the work.

Cara · 25 May 2021

★★★★★ 5/5

Trustpilot

Professional service with great coordination and communication

My property manager Melanie H is exactly what a landlord is looking for in a property management service. She is proactive all the way through the process of resolving a maintenance issue, taking action steps and communicating these before, during and after each appointment/maintenance stage. I really appreciated being kept me in the loop throughout an awkward issue that needed to be resolved effectively, even when I was travelling overseas, with poor internet access. This end-to-end 'problem-solving' service was thorough and correct all the way through and was exactly what I needed. Thankyou Melanie, you did a great job!

Sara · 23 May 2024

★★★★★ 5/5

Trustpilot

Positive experience

Robert is very attentive and he managed the negotiation in a positive way.Besides, he was available, flexible and easy to talk with.The team in Hamptons was also very professional in regards to the way they manage the documentation and each stage of setting a new tenancy agreement.

Fabiana · 13 June 2023

★★★★★ 1/5

Trustpilot

The most traumatic experience ever!

The most traumatic experience ever!From start to finish our Hamptons managed tenancy was a joke. Who needs an oven, right? We lived without one for over 8 months. Hamptons and the landlord failed to fix it. They failed to fix broken windows, lights and lots of other ‘insignificant’ issues. They failed to communicate with us in the way you would expect an agent who is managing your property would. It’s the most shocking experience we ever came across and the company did an absolute zero to rectify things. They simply do not care about tenants. They didn’t return us our deposit and we will go as far as taking them to the property ombudsman and the small claims court to have some sort of justice. Avoid, avoid, avoid!

Julia · 7 May 2021