Trusted Agent profile · Stratford-Upon-Avon
★★★★★
59 reviews across 2 platforms
35 -36, Rother Street, Stratford Upon Avon, Stratford-Upon-Avon, CV37 6LP
Part of Sheldon Bosley Knight - Evesham, see every office.
Sheldon Bosley Knight's office in Stratford-Upon-Avon, at 35 -36, is rated 3.9 out of 5 across 59 reviews on two platforms, including 33 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Sheldon Bosley Knight hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stratford-Upon-Avon.
Every review we hold for the Stratford-Upon-Avon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from Niraj
Niraj was absolutely amazing in helping with the tenant check-out of my rental property and sorting out some outstanding issues. He was pro-active, responsive, efficient and professional in every way. He kept me informed with the process, undertook the urgent tasks and resolved all the issues on time. Would definitely recommend dealing with Niraj.
Hi Johanna, we're delighted to hear that. Thank you very much.
5/5
GoogleI can’t thank Will Glendening enough, he is charged with representing the vendors by his employers ,quite rightly so. In our recent purchase through post auction process he did exactly that, but also as the purchasers we will always be greatful for his professional, honest and straight forward help and advise in enabling my wife and I to secure the property. Thank you Will !!!!!
Dear Richard, Thank you so much for your review! We are thrilled to hear that you found our interactions professional, honest, and straightforward. We will gladly pass on your kind words to Will. Helping clients like you secure their dream property is what we strive for at Sheldon Bosley Knight. If you need any further assistance in the future, please do not hesitate to get in touch.
5/5
GoogleHaving never been involved in a property auction before, from the moment we spoke to a representative of Sheldon Bosley Knight, all of our concerns about how we were going to sell our property quickly and easily began to melt away. From initial concerns about timings (they were flexible) to advice on pricing and expectations (they were realistic) to explaining exactly how the process worked, and what we needed (and didn't need) to do, they were there for us. They were able to maximise marketing opportunities, and arranged for multiple viewings of the property during the marketing period, kept us fully informed of what was happening, and passed on any feedback they got, and helped us to make decisions during the process. We were thrilled at the positive outcome at the auction, and would definitely recommend using SBK to friends and family.
Hi Caroline, we're delighted to hear you feel that way about the service you received and thank you very much for recommending us.
5/5
GoogleWhere to start ,well of course at the beginning myself and my husband didn't have a clue about the auction process and had been trying to sell the property for some time we'd inherited the property from parents that had passed so we where emotional attached but from day one Matt helped us with paperwork always explaining everything and putting a package in place including getting intouch with solicitors always adding he was there if we needed to ask anything at one point i felt he was on holiday with us when I think we near enough rang him every day but he always answered or if he missed our call would ring back he definitely went above and beyond and not forgetting Will his advice when we where not getting any interest was impeccably it worked they both knew exactly what they where doing thank you to you both for making our experience easier and showing empthay for it not just been another property in your auction but our parents home
Hi Lyndzi, thank you very much for your review. We're very happy to hear how you felt about the service you received.
5/5
Googlefrom a purchaser perspective and on top from somebody abroad it was a very positive experiance. The team helped to understand the procedure and were assisting very passionate for all my questions. Thanks to the team Will Glendenning, Jessica Lewis and Matt Burrows. First choice if I have a property for sale within the UK. Take care.
Hi Peter, we're delighted to hear that. Thank you very much indeed.
5/5
GoogleSheldon Bosley Knight were very helpful in connection with the auction sale which they handled for me- efficient, easy to deal with and very helpful. This goes for the whole team but, in particular, my direct dealings with Will and Jessica
Hi Sean, we take real pride in the service we provide so this is wonderful to hear, thank you.
5/5
GoogleWill Glendenning and his team in particular Hetal and Matt were just great. We were updated throughout on progress. The team were professional with a friendly ‘can do’ approach. The process was seamless. Thanks everyone. We would highly recommend them
Hello, Thank you for taking the time to leave us a five-star review. I am glad that Will, Hetal, Matt, and the rest of the staff made the experience so easy and pleasant for you. Your recommendation means a lot to us, thank you again! Kind regards Ana Lemos Director's Office
1/5
TrustpilotShocking from start to.... well still waiting
Shocking from start to.... well still waiting. We initially booked a viewing for a rental property. This wasn't easy for us as myself and wife both work full time so to just drop everything at the click of a finger to get time of work wasn't easy - but we did it. At short notice they cancelled our viewing due to "logistical problems in the office" they then said there diary was very full and they'll try and find us a new date. Eventually they got back to us with a new date that only my wife could attend - I couldn't due to work commitments. But they offered and agreed from this point that if we wanted to go for the property - they would make sure I got to view the property in person before we were expected to sign anything or pay anything. My wife viewed the property and we applied for it on the basis I would be able to view it before proceeding. Anyway the landlord chose us as his ideal tenants so we requested for my viewing and basically got told they were to busy, we needed to pay the holding deposit or risk loosing out to someone else. They eventually offered me a viewing for the following morning at 9am - again to short notice to get the time off work. So we reluctantly told them to bypass us as we didn't want to mess the landlord around and we weren't happy because they'd gone back on what they said. I then contacted them the next day to say I understand if the property has gone to someone else now, but if they were able to make a viewing for me the following week(something they'd promised in the first place before expecting and holding deposit or official proceeding with the property) to allow me time to give work enough notice then we could look to proceed forward. They were very rude and basically told us they didn't understand why we wouldn't go ahead initially, and that they thought our reasoning was "weird" . This wasn't the first time they were rude - multiple times on the phone and also in person to my wife in the office. They eventually told us they'd contant the landlord and get back to us... we still haven't heard anything back nearly a week later. We've been left very frustrated and annoyed by the whole experience with Sheldon Bosley Knight. Considering all of this was caused in the first place by them cancelling our initial viewing we could both attend - yes these things happen - but there whole attitude and approach since then has been disgusting. They need a serious lesson in customer service and how to talk to people. And by the looks of other reviews - we aren't the only ones who think so. Pretty sure they wouldn't have explained to the landlord how and why this whole situation panned out as it did with his "ideal tenants" 🤔 UPDATE : Conveniently the following day after posting this review - my wife received a call from SBK stating we could still proceed with the property but again requesting a holding deposit to be paid before I could view the property. Unfortunately I was at work unaware of this call, and since we had heard nothing in well over a week - we had already viewed and applied for other properties. For which moments before my wife received the call from SBK I had received a call whilst at work stating we had been accepted for so paid the holding deposit. This whole situation has been a farce and could have been avoided had there been more organisation and quality of customer service from SBK in the first place. And ultimately its caused a headache for the landlord whom im sure is oblivious as to why this has all happened and probably thinks we are just messing hin around when really its the incompetency of SBK.
Dear Shawn, we always endeavour to accommodate viewing requests as best as we can and sometimes circumstances are unfortunately outside our control. We’re sorry you felt the level of service you received was unsatisfactory. We tried to contact you on several occasions and we had hoped we could arrange this let for you. We wish you all the best in finding your next home.
1/5
TrustpilotSlooooow, problematic
Slooooow. Took nearly three weeks from agreeing to list to first advert. Sold in four days. Very poor communication with buyer meant an easy exchange took 3 months and only last minute. Avoid avoid avoid.
Dear Mr Pittaway, Thank you for taking the time to share your feedback with us. We apologise for the initial delay in getting your property onto the market. We did our best to work around your work commitments, the photographer’s availability and the amendments required to ensure you were 100% happy with the listing before it’s launch. Once live, we were delighted to secure a buyer for your home in just four days. We’re sorry you felt 12 weeks (three months) from offer acceptance to completion was slow, whereas in the current market conditions this is a fantastic result. Throughout the progression, our team remained dedicated to keeping you updated with weekly communications. We appreciate your comments and will utilise them to ensure our service is the best it can be. We are very happy that we were able to secure a buyer for your home and wish you all the very best in your next chapter. Best regards, Gary and The Sheldon Bosley Knight Team
1/5
TrustpilotThoroughly negative experience…
Thoroughly negative experience (staff!), we cannot recommend and advise anyone to chose another agent, there's plenty of choice in Harborough!
Dear Jon, Unfortunately, we have been unable to identify you on our system. If this relates to a letting property, this area of the business is now handled by SBK Lettings and not Sheldon Bosley Knight. The Managing Director of SBK Lettings in Market Harborough would appreciate the opportunity to look into this matter further and understand what has happened so that they can assist you where possible. Please contact the office on 01858 451240 and ask to speak to Sophie Biddle, directly. Thank you.
5/5
GoogleExtremely good service from SBK Auctions. Initially from Jessica Lewis to establish the auction, then from Will Glendenning during the actual bidding process. Very many thanks to everyone concerned. A very satisfactory result. MJ Coote
Hi Mick, that's wonderful to hear. Thank you very much indeed.
5/5
GoogleOur sale was handled professionally throughout and we achieved an outcome which was totally acceptable to us. We will not hesitate to use Sheldon Bosley again.
Hi Ralph, thank you very much for your review. We’re very happy to hear you feel this way about the service you received.
5/5
GoogleReally wonderful experience. All the staff have been incredibly helpful throughout, especially Will, and have made us feel informed but calm throughout the entire auction process. We can't wait to move into our new home.
Hi Amy Thank you for your five-star review and for sharing your wonderful experience! We are thrilled to hear that our team, especially Will, provided you with helpful and calming support throughout the auction process. It's fantastic to know you felt informed and at ease. We can't wait for you to move into your new home and wish you all the best in this exciting new chapter. Kind regards Megan Sheldon Bosley Knight
5/5
GoogleI would recommend Sheldon Bosley Knight. Will Glendenning and Samantha-Marie Parsons have especially gone out of their way to be extremely helpful. Their patience during the process of getting our cottage to sale has been exceptional.
Dear Pippa, thank you so much for your wonderful review. We are very proud of our auction team which always delivers such outstanding service.
5/5
GoogleSheldon Bosly Knight Auctions were very professional, organised, efficient and polite throughout the buying process. Hats off to Will Glendenning for his assistance and support before, during and following up on completion. Thank you!
Hello Mark Thanks so much for the five-star review! We're thrilled you found our team helpful and efficient. We'll make sure Will Glendenning hears your kind words. Kind regards Megan Directors Office
5/5
GoogleSheldon Bosley Knights Auctions provided the best customer service to sell my property. I would recommend their service in the future.
Hi Khwaja, we’re delighted to hear this. Thank you very much for taking the time to leave a review.
5/5
GoogleWonderful service from start to finish, Will Glendenning, Jessica and Matt helped me through the whole process with professionalism, patient support and clear explanations of everything, I would recommend to anyone wanting to follow the auction route to sell a property.
Hi Jan, that's wonderful to hear. Thank you very much.
5/5
GoogleFirst class experience from start to finish! These guys made the entire process as smooth as possible. Would have no problem recommending to anybody reading this post! Thanks again guys! ⭐️⭐️⭐️⭐️⭐️
Hi Nathon, we're delighted to hear this and thank you very much for recommending us.
1/5
GoogleVery unprofessional, I had signed up for an auction and got all the funds sorted ready for the auction, and they rang me 33 minutes before the auction to say it’s been sold and won’t be on at the auction. Seems very bad practice to do this
Thank you for your feedback. We’re sorry to hear of your disappointment and appreciate the opportunity to respond. The property in question received a pre-auction offer above the published Guide Price. In accordance with the Estate Agents Act 1979, we are legally obliged to submit all offers to our client promptly and in writing. Following this, our client instructed us to accept the offer and proceed with a sale prior to the auction. While we understand the frustration this may cause, auction sellers reserve the right to sell prior to the auction. This is clearly stated in our marketing materials and auction catalogue. As agents, we are duty-bound to follow our client’s instructions in such matters. We do apologise for any inconvenience this may have caused, particularly so close to the auction’s start time. While the majority of properties we offer do go through to the auction room, on occasion a seller may choose to accept an offer beforehand. Thank you again for your interest in the property and we hope we may be able to assist you with future opportunities.
5/5
TrustpilotAs soon as Niraj Shah came to my…
As soon as Niraj Shah came to my property to do a check, I knew he was going to be brilliant. He was polite, respectful. He removed his shoes prior to coming in without being prompted. It sounds trivial but for me it just shows a level of respect not seen often. He was knowledgeable and a fantastic representative for SBK.
Hi Francis-Lloyd, that's wonderful to hear. Thank you very much for your review.
5/5
TrustpilotProfessional
Professional, responsive, supportive, we are very impressive for the service received. thank you to the whole team.
Hi Charlie, we're delighted to hear that. Thank you very much.
1/5
TrustpilotDisappointing
Disappointing. Whilst SBK never actually helped sell my property, this is because they never showed up! Despite confirming the time slot and me chasing up with a call, heard nothing back!
We’re very sorry to hear this. Could you please email us at marketing@sheldonbosleyknight.co.uk and let us know which office this is in relation to so we can look into this further.
5/5
GoogleSheldon Bosley Knight Auction team. Matthew Burrows Will Glendenning Jessica Lewis Thank you for the hard work that team put in on the sale of our property very professionally done throughout the sale of the property. Yours sincerely Elizabeth Byrd David byrd
Hello David and Elizabeth, Thank you for leaving us a five-star review. We are pleased to hear that our Auctions team were able to assist you in the sale of your property, i will ensure that the praise is passed onto the team. Please do let us know if we can assist you again in the future. Kind regards Ana Lemos Director's Office
1/5
TrustpilotAppalling experience with a purchase…
Appalling experience with a purchase through the New Homes Team. If you are developer or potential purchaser reading this, the strong advice is move along and find a reputable agent. We suffered from untruths & broken promises. So disappointing that an estate agent is so driven to sell a house that they will waste months of peoples lives.
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Tell us what you need and we'll put you in touch. Sheldon Bosley Knight hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stratford-Upon-Avon.
