Every review we hold for the Stratford-on-Avon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have had to deal with Lety Lupi in…
I have had to deal with Lety Lupi in management in the last few days. Although she had no history on my actual
tenancy, having only recently taken over from Catrin at my end of tenancy, she was a thorough professional manager . She did an excellent job, really getting up to speed very quickly with historic information efficiently and dealt with check out inventory feedback and agreement .
I felt she was a real asset to Knight Frank in that she was polite , engaging as well as being diplomatic and being the perfect go-between tenant and Landlord in a very reasonable way. I would 100% use Knight Frank again because my experience with management has been. Letty is super efficient and a pleasure to deal with.
Miss · 7 October 2026
Agent replied · 10 October 2026
Dear Bina,
Thank you so much for taking the time to leave such a thoughtful review.
I truly appreciate your kind words. It was a pleasure assisting you during the end of your tenancy, and I am delighted to hear that you felt supported throughout the process. Taking over partway through meant there was a lot of history to familiarise myself with, so I am especially pleased that my efforts to ensure a smooth and fair resolution were appreciated.
Thank you again for your trust and cooperation throughout the process, we can’t wait to welcome you back!
Lety
★★★★★ 5/5
TrustpilotWe have been with Knight Frank for…
We have been with Knight Frank for several years now and definitely wouldn’t go anywhere else. We have always received full support, genuine advice on choosing new tenants and also assistance at all times should we need any help or advice during tenancies. When looking for new tenants Carmen & Gaia have gone out of their way to secure the best calibre of tenants. Sofia has been very supportive and available at all times starting from choosing tenants to seeing the tenancy through together with Carmen and Gaia. Honestly I cannot praise them enough. Thank you all for always being there for us, at all times to help, advise and support us in any situation we find ourselves in. A very big THANK YOU :)
Jaimie · 1 October 2026
Agent replied · 10 October 2026
Thank you so much Jaimie for your incredibly kind words. It truly means a lot to all of us.
It has been an absolute pleasure working with you over the years, and we are very grateful for the trust and confidence you continue to place in us. Building long-term relationships with wonderful landlords like yourself is one of the most rewarding parts of what we do.
Your recognition of our efforts is greatly appreciated. We always strive to provide honest advice, proactive support and the best possible service, so it is incredibly rewarding to know that this has made a positive difference to your experience.
Thank you again for your continued loyalty and support. We look forward to working with you for many more years to come and will always be here whenever you need us.
Carmen and Gaia
★★★★★ 5/5
TrustpilotKatie was absolutely fantastic…
Katie was absolutely fantastic throughout the entire process. Finding and securing a new tenancy can normally be stressful, but she made everything feel incredibly simple and straightforward from start to finish.
She was always helpful, responsive and easy to deal with, and kept everything moving smoothly throughout. She really took the stress out of the whole experience and made what can normally be a difficult process feel completely seamless.
A quick thank you to Cherrie as well, who was also really helpful throughout the process.
We really appreciate everything Katie did for us and couldn’t recommend her highly enough!
Hudson · 28 September 2026
Agent replied · 10 October 2026
Dear Hudson,
Thank you so much for your lovely feedback, its very much appreciated! It has been a pleasure working with you and Josefine on your tenancy!
Best wishes,
Katie and Cherrie
★★★★★ 5/5
TrustpilotKnight Frank in Wimbledon Village
Knight Frank in Wimbledon Village acted for us on the sale of our property in what was a difficult market. They worked hard to generate interest and viewings, giving feedback after each viewing. All the team were very professional and responsive and kept us informed throughout. They guided us through the process, giving considered advice on pricing and how to present the house. They recommended an excellent solicitor which made the process of exchanging in a relatively short timescale possible. Throughout the process all the team were supportive. Sonia was proactive in dealing with the purchaser's buying agent and worked tirelessly, keeping us informed throughout the process and worked hard to keep the sale progressing, always professional, never phased by things changing, going above and beyond, and her attention to details was exceptional.
We would not hesitate to recommend the Knight Frank team
Customer · 23 September 2026
Agent replied · 23 November 2024
Thank you both for your kind words. We are delighted that we were able to help, and that you had such a positive experience. Wishing you the best for your onward move and do pop in and see us if you are back in Wimbledon.
Best wishes,
Sonia and the Knight Frank Wimbledon team
★★★★★ 5/5
TrustpilotHigh quality yet grounded
I very rarely write reviews, but I am minded to here because they were so good. Knight Frank, in particular Mark Proctor and his excellent team, worked very hard for us with a great deal of professionalism - the team has a lot of experience and polish, yet they have their feet on the ground and are a real pleasure to interact with. They generally got things spot on, and they are good people.
Chantry · 23 September 2026
Agent replied · 10 October 2026
What a lovely review Nick. Thankyou. It was a pleasure to work with you and have the privilege to sell such a wonderful home. Also delighted we found you a buyer who will appreciate it as much as you. A great result!
Best wishes
Mark and the Knight Frank Exeter team
★★★★★ 5/5
TrustpilotWould recommend
Katie was very helpful through the process of viewing the property all the way to moving. The referencing was taking a while and giving us issues and not telling us theh reason but it’s not the fault of the estate agents and Katie was very helpful and quick with trying to solve this. I would recommend this estate agents compared to others I had to deal with which were much less professional and helpful than knight Frank.
Harry · 3 September 2026
Agent replied · 23 September 2026
Dear Harry and Nicole,
Thank you very much for your kind feedback, it was a pleasure working with you and wish you all the best in your new home!
Best wishes,
Katie and the Knight Frank Fulham Lettings team
★★★★★ 5/5
TrustpilotMaisie and the team at Knight Frank…
Maisie and the team at Knight Frank were fantastic. We found our dream home and needed to get our house on the market very quickly. Maisie and the team had the property launched within a matter of days and secured an offer in around six weeks. We exchanged today and are absolutely thrilled with the outcome. We’re incredibly grateful for all their hard work, guidance and support throughout the process. Thank you!
Stuart · 25 September 2026
Agent replied · 10 October 2026
Thank you so much for your kind words. It was an absolute pleasure supporting you throughout the process, and I’m delighted to hear that you felt looked after every step of the way. Thank you again for your trust, and I wish you every happiness and many wonderful memories in your new home.
Best wishes
Maisie and the Esher team
★★★★★ 5/5
TrustpilotExcellent all round service
A very happy experience with Knight Frank. A fair initial pricing and excellent communication throughout the selling process. Viewings were enthusiastically conducted and there was always someone at the end of the phone if I needed to talk through something. Ultimately the sale was actively pursued and achieved - and I’m now able to move on in a difficult market. Would highly recommend.
Puddychops · 8 October 2026
Agent replied · 10 October 2026
Thank you, Lesley, for your kind review. It was an absolute pleasure working with you, and I hope you're incredibly happy in your new home, and excited for your move to the Cotswolds.
Wishing you all the very best for this next chapter.
From,
Harry, Gemma and the Knight Frank Cheltenham team
★★★★★ 5/5
TrustpilotWould recommend Knight Frank to anyone…
Would recommend Knight Frank to anyone looking for a house in the Fulham area due to their exceptional client service, thorough expertise in each property and speedy responses to any queries. Amy Collins was a standout estate agent from my experience searching in several locations with many different companies. She was able to quickly learn what I was looking for and find the perfect properties to meet those needs, showcasing a high level of knowledge in each one. She is timely in following up and answering queries, always readily available, and goes that extra mile to make sure you are catered to - basically everything you would want in an estate agent! Her effort will always be remembered and admired.
Hashim · 14 May 2026
Agent replied · 26 May 2026
Thank you very much Hashim for your very kind words, it is greatly appreciated. It was a pleasure to help you with your search and many congratulations on your new home! Please do not hesitate to reach out if we can ever be of assistance in the future.
Kind regards,
Amy and the Knight Frank Fulham team
★★★★★ 5/5
GoogleWe recently sold a house through Frank Knight and our experience of all at the Stratford upon Avon office was excellent. Their knowledge and understanding of the local market left the other agents standing. Ours was a tricky house to sell but we were guided through the process by Will, whose professionalism, knowledge, efficiency and honesty ensured we found the right buyer, we can’t thank him enough.
Dominique · 11 August 2026
Agent replied · 11 October 2026
Dear Dominique,
Thank you for taking the time to leave such a kind review. We're especially pleased that our knowledge of the local market and professionalism helped you achieve the right result. It was a pleasure to assist with your sale, and we wish you all the very best for the future.
Thank you again for choosing Knight Frank.
Jo and the Stratford-upon-Avon Knight Frank team
★★★★★ 5/5
TrustpilotI had a positive experience working…
I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.
Vitaly · 18 May 2026
Agent replied · 23 November 2024
Thank you for taking the time to write a review, I am truly delighted to receive such positive feedback.
I have been doing my best, and will continue to do so, to ensure you receive the highest level of service.
Kind regards
Toru Yoshioka
★★★★★ 5/5
TrustpilotThe professionalism and attitude of the team
The professionalism and attitude of the people who work there, which makes it a pleasant experience instead of a chore. Sofia and her team on the sales side at Craven Terrace are upbeat but sensible and their efforts are much appreciated. We let our flat with KFR for the first time in 2024 so had also to learn the ropes once we had found a tenant- we were lucky to have Phillip Dunn to help us because he knows how everything works in managing a property , and can advise when something needs attention and when it doesn’t .And he gets things done, which is a really good service.
Mr · 12 March 2026
Agent replied · 20 March 2026
Thank you for your kind words, it is a privilege to be trusted to look after your property.
- Phillip & Sofia
★★★★★ 5/5
TrustpilotLety - Best Property manager
Lety has been an absolute pleasure to work with. She took complete ownership, communicated clearly and consistently, and rebuilt my confidence in the service. She's responsive and proactive. Whilst I am sad to lose her managing my property, I am very happy to see progress - a promotion truly deserved.
J · 28 September 2026
Agent replied · 10 October 2026
Dear James,
Thank you so much for your kind words. It has been a pleasure working with you, and I truly appreciate the trust you placed in me. I'm delighted I was able to rebuild your confidence in the service, and your feedback means a great deal. Thank you for your support and best wishes for the future.
Lety
★★★★★ 5/5
TrustpilotExcellent experience start to finish
Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.
Mike · 13 September 2026
Agent replied · 23 September 2026
Thanks Mike, I very much appreciate your comments. We are so pleased for you and your family, and particularly glad that a result came so swiftly.
Best wishes
Jon and the Knight Frank Winchester team
★★★★★ 5/5
TrustpilotMaisie was absolutely incredible during…
Maisie was absolutely incredible during a really stressful 8 month long wait for probate with a baby on the way. She went above and beyond even replying and helping with comms during times of sickness. Making the whole process so much smoother - thank you for getting everything over the line in time for us! You are amazing.
Sarah-Louise · 16 June 2026
Agent replied · 23 June 2026
Thank you so much for taking the time to leave such a lovely review. It has been a pleasure working with you, and supporting you, throughout the purchase of your new home. We’re so pleased you were happy with the service you received.
Wishing you all the very best in your new home,
Maisie and the Knight Frank Esher team
★★★★★ 5/5
TrustpilotAnnabel was incredible!!
Thank you SO much to Annabel who has been nothing but incredible during my search in looking for a new flat. I could not reccomend her more, she has been so kind and extremely helpful. Thank you so much Annabel!
Mia · 2 October 2026
Agent replied · 10 October 2026
It was a pleasure assisting with your move to London Mia, I hope you will be very happy in your lovely new home!
Stay in touch and I hope your move goes well next week
All the best,
Annabel
★★★★★ 5/5
TrustpilotEasy and enjoyable rental process
Katie made the whole process so easy and enjoyable. Everything was handled quickly and professionally, without any unnecessary complications or stress. We felt genuinely special as clients. We’re so happy with our new home and really grateful for her help!
Valerie · 29 September 2026
Agent replied · 10 October 2026
Dear Valeriia,
Thank you so much for such lovely feedback, it was a pleasure working with you and Marks! I hope that al goes well with the move in!
Best wishes,
Katie
★★★★★ 5/5
TrustpilotAmazing experience with Knight Frank
Amazing experience with Knight Frank! A special thank you to Louna Del Barrio, who found us the most incredible house. She was professional, kind, and truly went above and beyond. We couldn’t be happier and highly recommend her!
Raoul · 11 October 2026
Agent replied · 12 October 2026
Dear Raoul,
Thank you for your lovely review. It was a pleasure helping you and Dean find your new home.
I wish you both all the very best and every happiness in the house!
Kind regards,
Louna
★★★★★ 5/5
TrustpilotI had a very positive experience renting through Knight Frank
I had a very positive experience renting through Knight Frank. @Jordan and @Molly were professional, responsive and helpful throughout the letting process, making everything clear and straightforward. I really appreciate their support and would be happy to recommend them.
Erica · 14 September 2026
Agent replied · 23 September 2026
Hi Erica, thank you so much for your kind words. We are glad to have made the process as straightforward as possible for you. Please do let us know if there is anything we can do for you going forward.
★★★★★ 5/5
TrustpilotOnly fair to mention the brilliant service by Lety
We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.
Alexandria · 8 September 2026
Agent replied · 23 September 2026
Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future.
Kind regards,
Lety
★★★★★ 5/5
TrustpilotExceptional Knight Frank Experience
I had the fastest and most convenient experience with Knight Frank. I contacted the team on Wednesday, had a viewing the next day, and the flat confirmed by Friday. So helpful for a busy lifestyle, strong professionals throughout. Bethan was top class from start to finish. Really impressed and grateful. Thank you
Luke · 15 June 2026
Agent replied · 23 June 2026
Thanks Luke - it was lovely working with you. Thank you for being so efficient yourself; it enabled us to act quickly and find you the right property in just 2 days. I wish you all the best with your new restaurant in Notting Hill, which I am sure will be a success.
Beth
★★★★★ 5/5
TrustpilotI had a very smooth and easy process of…
I had a very smooth and easy process of renting my apartment with knight frank. Even as a student the procedure was effortless. Tasha and Isabel were exceptional. Would definitely use their services again.
Aryann · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It’s been a pleasure working with you. We wish you all the best in your new home! Isabel and Tasha
★★★★★ 5/5
TrustpilotThe great lettings team at Knight Frank Chelsea
This May/June Jessica Cowell, Ed Pawson and Olivia Hearnden were a great team and super efficient. They pitched the asking price at just the right level to generate interest, rapidly got several offers at the asking price and helped me choose the tenant most likely to stay for some time. Thanks!
Phil · 11 June 2026
Agent replied · 23 June 2026
Thank you Phil for your kind reviews. We are thrilled the property was rented so rapidly and a great new tenant! Thank you again.
Knight Frank Chelsea
★★★★★ 5/5
Trustpilot5* professional service
I recently let my property through Knight Frank and had an excellent experience throughout the process. Kavita and Katie were professional, responsive and kept me updated at every stage. They worked hard to secure suitable tenants and made what can often be a stressful process feel straightforward and well managed.
Youssef · 16 June 2026
Agent replied · 23 June 2026
Thank you very much for your kind review - it means a lot to both of us.
We’re delighted to hear you had a positive experience and that our communication and support throughout the process made things feel straightforward.
It was a pleasure working with you, and thank you again for your recommendation.
Best wishes,
Katie & Kavita
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