Trusted Agent profile · Stratford-on-Avon
★★★★★
1,566 reviews across 2 platforms
4-5 Union Street, Stratford-upon-Avon, CV37 6QT, Stratford-on-Avon, CV37 6QT
Part of Hamptons, see every office.
Hamptons's office in Stratford-on-Avon, at 4-5 Union Street, is rated 4.3 out of 5 across 1,566 reviews on two platforms, including 141 Google reviews rated 4.8.
Every review we hold for the Stratford-on-Avon office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Hamptons Godalming
We had a very good experience with Hamptons Godalming when purchasing our house. Pippa facilitated two viewings at the property we eventually bought. Ross and Jason were extremely helpful (and patient) during negotiations right through to collecting the keys. Thank you!
5/5
GoogleSelling our home with Hamptons was so smooth and easy. They got it on the market so quickly and Owen Sawford was great at keeping us updated and pushing everyone in the chain when needed.
5/5
TrustpilotPatryk is extremely attentive and…
Patryk is extremely attentive and helpful and goes the extra mile. Refreshing for this industry!
5/5
TrustpilotTrustworthy and highly competent.
We live in another country so we are fully reliant on Mandy D-Orta at Hamptons for everything to do with our property. This takes a great deal of trust in the team supporting us and she has been incredibly responsive, competent and she has gone out of her way to support us. Our home is over 100 years old so it takes extra care and they have never let us down. We would recommend their services highly.
1/5
TrustpilotA company in decline
A company in decline. Once good, now dismal. As a landlord I'm better off with Google than dealing with their property management team. My local lettings team has changed out completely and are now ringing me to ask if they can market a property they have already had on their books for a number of years. Amateur hour.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotGreat team!
I’ve been renting out my property with Hamptons for the last 6 years. I feel so relaxed that I can leave it all to them and trust them with handling all issues well Iman Bile recently worked on the last tenants checkout and kept me constantly updated with regular emails including pictures. Thank you for your help Best wishes. Debbie
5/5
GoogleWe recently bought a house and rented a property through Hamptons in Stratford upon Avon. The staff there were very friendly, thoroughly professional and worked as a team to pull everything together for us and their clients. Our very special thanks go to Sara, Jacob, Sharon and Anna for their care and support and for going the extra mile to get this done.
Thank yo for your feedback John. We are delighted to hear that the team in Stratford had such positive impact on your experience and worked hard on your behalf. Feedback of this nature is very important to us and we look forward to sharing your revie with Sara, Jacob, Sharon and Anna. Thank you again.
5/5
TrustpilotExcellent staff
Recently had maintenance issues with our property and got in touch with Hampton as our rental property managers. They were professional and understanding and had the issues resolved in just a few hours. I have been a tenant with other estate agents previously and can guarantee that they would not have been half as good as the staff at Hampton's. Honourable mention should go to Lucy Pickles who did a great job solve our problems and keeping us informed throughout the process.
5/5
TrustpilotSaima in the property management team…
Saima in the property management team has been incredibly helpful and responsive to all requests during our tenancy
5/5
TrustpilotProperty maintenance contractor
Having worked with Estate and Lettings agents around Gloucestershire as a Property Maintenance Company, Rebecca and her property management team are professional, concise and more importantly for myself, the best property management team I have encountered.
5/5
TrustpilotReliable and Friendly Service
Recently rented a property via Hamptons in Bath. Everyone has been very friendly and helpful. Melanie kept us well informed on the status of work being carried out at the property and followed up to ensure we were happy.
5/5
TrustpilotGreat Service
Sana Uddin is a senior property manager with Hamptons in MansellStreet. She does a very professional job managing my property. She responds quickly to emails and is generally very helpful. She understand here job.
5/5
TrustpilotProperty Management
Anca Ciobanu has been very efficient and responsive in managing my property.
5/5
GoogleThank you to the Lettings Team (Sharon, Polly & Anna) for such fantastic customer services. We have rented two properties through the Stratford branch and always found the team friendly, courteous and most helpful; the staff went out of their way to find us the right properties and to help us in many ways. It is very refreshing to receive such great service from agents. Thanks again.
Thank you for leaving us a review and for being such loyal customers, it is fantastic to hear you had such a positive experience with the team and we hope that continues! Sharon, Polly and Anna will be delighted to read your feedback, thank you again!
5/5
TrustpilotBig thanks to team at Hamptons in Godalming
The team at Hamptons in Godalming worked really hard to help me sell my house. No question was too stupid, no job was too small, no buyer was ignored. Jake Chandler helped to understand what I needed to do for a successful sale. Jason Harvey followed through with potential buyers and gave them so much support. Pippa, who did the viewings, and Emma, who managed all the admin, were wonderful. Thank you so much, guys, and I can totally recommend you.
5/5
GoogleSharon Barnard has been extremely proactive and friendly. Always polite and willing to support. A nice experience.
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Sharon. We take great pride in our people and look forward to sharing your review with the team. Thank you again!
1/5
TrustpilotMy friends lost their deposit of 600…
My friends lost their deposit of 600 pounds through this agency they had the worst experience with this agency please do not go through this agency they are submitted every document to them but they refused to give home at last moment after paying deposit .so please do not go with this agency
1/5
TrustpilotMy friends lost their deposit of 600…
My friends lost their deposit of 600 pounds through this agency they had the worst experience with this agency please do not go through this agency they are submitted every document to them but they refused to give home at last moment after paying deposit .so please do not go with this agency.
5/5
TrustpilotStunning Service at Hamptons
Yes, Hamptons and Mandy Dorta in particular is a fantastic company and the people are so kind working there. I bought my property through them and rented it out through them too because I was so impressed by the team. Nowadays service is something that seems to have gone out the window but not with Hamptons. I could not recommend them more highly.
1/5
TrustpilotHorrible service
I was a tenant for one of the properties that they manage. During my tenancy, I had so many issues with them ; not responded emails, no proper inspection, no proper cleaning, keeping deposit payments not secured until they get warned, house issues not taken care of.... They literally do not care about how do they serve to their clients.
Thank you for your review. We are disappointed to hear your feedback, particularly as we take our management responsibilities very seriously and always aim to deliver the very best service. We would like to look into your experience further and invite you to contact customercare@hamptons.co.uk with your full name and details who can then look into this further.
5/5
TrustpilotJocelyn Williams at Hamptons Hove has…
Jocelyn Williams at Hamptons Hove has been excellent in serving all our needs for property management of our Brighton Flat and would as a result highly recommend her and Hamptons.
5/5
TrustpilotOur best experience renting so far
We have been renting with Hamptons for nearly 2 years , me and my partner have been renting privately for over 10 years together and so far I would happily say that renting through Hamptons has been our best experience renting . We are good tenants and take pride in any place we have lived in , we feel Hamptons really value us and take us seriously, which in the past other agencies have not . They are very efficient and very good at getting repair or issues fixed quickly , our most recent issue was with our boiler , the issue happened late in the evening , and although we couldn’t get an emergency plumber out , David our property manager got someone out and fixed the issue first thing the next morning . Things like this can cause a lot of anxiety for people , so it’s great to know that they move so quickly.
5/5
TrustpilotMax Barnes
Hampton’s real estate representative in Oxfordshire, Max Barnes, has always been easy to reach, clear in his communication and effective. I am very happy with the service provided and highly recommend Hampton’s.
3/5
TrustpilotGenerally a good service.
Whenever I’ve had an issue it has been reviewed and generally the problem has been rectified. The app does appear to be temperamental at times making it impossible to log an issue, but this soon rectified itself. On occasion, when the problem has been with the company who manage the building, I’ve been directed to inform them myself. I do not see this as my job as Hamptons are being paid to manage my property and should deal with all my queries. It is not my fault there are 2 companies involved.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons Stratford-on-Avon won ESTAS awards in two years, most recently 2018.
ESTAS winner in two years: 2017, 2018.
ESTAS awards by year, 2017 to 20182018 1 Best in County ESTAS 2018 winners
2017 1 Gold and 1 Best in County ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Yes. Hamptons Stratford-Upon-Avon Sales won Best in County (Warwickshire) at the ESTAS 2018 awards, and 2 other industry awards since 2017.
