Trusted Agent profile · Stratford-on-Avon
★★★★★
1,872 reviews across 3 platforms
11b Meer Street, Stratford-upon-Avon, CV37 6QB, Stratford-on-Avon, CV37 6QB
Connells's office in Stratford-on-Avon, at 11b Meer Street, is rated 2.2 out of 5 across 1,872 reviews on three platforms, including 182 Google reviews rated 4.6.
182
Reviews on Google
This office
1
Reviews on Facebook
This office
1,689
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Connells Stratford-upon-Avon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stratford-on-Avon.
Every review we hold for the Stratford-on-Avon office, from every platform, shown as written. First names only.
5/5
TrustpilotEllen Gynn
We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy. I would recommend any family or friends to use this branch. If I ever move again they would be my first port of call. Well done guys Great Work!!!
1/5
TrustpilotVery poor
Very poor. Connells knew very little about the house we were purchasing, and when we asked questions said they would find out and didn’t. It is extremely difficult to get hold of them on the phone, which caused issues with surveyor and contractors visiting the house for survey and quotes. Email communication was intermittent.
1/5
Trustpilot2 minutes ago
2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward
5/5
TrustpilotSophie has been great
Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.
5/5
GoogleI recently bought a house through Connells and had the pleasure of dealing with Ella throughout the process. She was friendly, professional, and incredibly helpful from start to finish. Always quick to respond and kept me updated every step of the way. Made the whole experience much smoother, highly recommend!
Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that Ella provided you with a friendly, professional, and helpful experience while purchasing your new home. We strive to make the process as smooth as possible for our customers and it's always great to hear that we have succeeded. We appreciate your recommendation and look forward to working with you again in the future. Congratulations on your new home! Kind regards, Lucy, Customer Relations.
5/5
GoogleMy review is based on my experience working with Ella. She was in constant communication and found out all the info we needed to proceed. Thanks for your work Ella!
Thank you so much for taking the time to leave this wonderful review, we're so glad to hear that Ella provided exceptional customer service! Best wishes, Lucy, Customer Feedback and Support Team.
3/5
GoogleFaiz at Stratford Upon Avon office offered a personalised and professional service and was the reason that I stuck with Connells for a further management period. I would give Faiz 5 stars. Overall I find Connells a difficult company to deal with. Employees don’t seem to stay for long and getting calls and emails returned is not easy and often frustrating as there are so many different departments.
Hi Angie, thank you for sharing your feedback about your positive experience with Faiz at our Stratford Upon Avon office. We appreciate your kind words and are sorry to hear about the challenges you faced with our overall service. If you have any further concerns, please feel free to contact us at complianceresidential@connells.co.uk. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould definitely recommend Anais Green! Best letting agent in Stratford Upon Avon!
Thank you for your brilliant 5* review and recommendation Andy. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHighly highly don't recommend…
Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.
1/5
TrustpilotIf I could give less than 1 star
If I could give less than 1 star. I would. Literally the most incompetent surveyors you could imagine. They made an obvious error on their report which resulted in the sale of our property falling through. Wouldn’t discuss anything with me, had zero interest in investigating my complaint and concerns. They have caused a huge amount of emotional distress and you should do everything you possibly can to avoid them.
1/5
TrustpilotLong Contract
From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.
1/5
TrustpilotAppalling Service from Connells North Swindon
My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses
5/5
GoogleMillie from connels absolutely amazing, so friendly and really helpful, got our application done smoothly and so fast
Thank you so much for your kind words, Millie! Your satisfaction is our top priority and we're thrilled to hear that we could make the application process a seamless experience for you. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotBy the time you manage to get a reply…
By the time you manage to get a reply from these estate agents, the property you are enquiring about has already had an offer accepted. Horrendous service. Had to chase them three times before getting a reply. Then they say the earliest you can view is 4 days after the call to then on the day be called to say the property has had an offer accepted. Shocking service.
1/5
TrustpilotIm selling my property with them
Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.
1/5
TrustpilotUnprofessionalism towards tenants
Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.
1/5
TrustpilotIneffective
Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them
5/5
GoogleWe have just sold our property using Connells. Whole team very professional,friendly and knowledgeable. Ella and Izzy in particular always on hand to answer questions and liaise with our buyer
Thank you for your positive review! We are so glad to hear that you had a great experience with our team at Connells. Our goal is to provide excellent service and support throughout the entire process. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotExcellent Mortgage Advisory Service at Connells Cambourne
I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.
1/5
TrustpilotLandlord - full managed service - lettings
AVOID - I let my property with Connells for over five years while I was living abroad. I can honestly say that this has caused so much extra stress. Absolutely no point having a managed service. Everything was difficult, they can't organise anything - I mostly ended up being put in touch directly with the tenants to organise anything needed. They also try to con you out of money at every opportunity. Sabotaging efforts to use my own (trusted) contractor to force me to use their own at a much higher rate. They recommended someone who never provided a receipt, leaving me out of pocket. I would have changed but it was difficult to do from abroad. I can't believe they are still in business.
5/5
GoogleI've found connells very easy to deal with. My dealings have been with izzy Miller who is extremely competent and professional. I would not hesitate to recommend the connells team in the future.
Thank you for your kind review! We pride ourselves on providing excellent service and we're glad to hear you had a positive experience with our team member, Izzy Miller. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotUtter disgrace
Rent properly Delt with lois from lettings in coventry Dreadful people who hsve massively let my daughter regardingthe rental in elderbrrry way wyken coventry and refused to refund the holding fee
1/5
TrustpilotSadly, zero stars are not possible.
We purchased our home June of this year and engaged Connells to complete the survey which would determine whether or not we would finalise the purchase. The survey comes back, and it’s clean! The property was considered in excellent shape, and windows and floors “in good working order with no repair necessary.” Upon moving in, we immediately discovered that the survey was not, in fact, clean. There were serious issues which require immediate replacement and / time or repair, all of which would have been easily spotted by a competent professional. The total bill will be approximately £15,000 to repair the damage. Would not have proceeded with the purchase had the survey accurately represented the property. You have been warned.
1/5
Trustpilotfleas...
Moved into a rental property that was not ready on time, then moved in at a delayed date to find the property wasn't clean and the broken oven that was meant to be replaced was still in there. Within three days, we discovered the house was infested with fleas and had to leave with all our belongings still in the home. We had an agreement that the tenancy would be terminated immediately and monies returned to us and had to wait until the house had been professionally treated to be able to get any household items out. Refund kept being promised by the branch, yet was nowhere to be seen, after making a formal complaint to head office - we now finally have our funds paid back after three months from the date we moved out. Everything that could of gone wrong with this rental experience, did indeed go wrong. Staff at the branch were polite, just everything was handled in the most shambolic way ever. Wouldn't recommend from my personal experience.
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Tell us what you need and we'll put you in touch. Connells Stratford-upon-Avon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stratford-on-Avon.
