William H Brown Stowmarket reviews

★★★★★ 5/5

Google

Really smooth and easy process! Scarlett was so friendly and approachable and made my life my easier. Nothing was too much of an ask for her, as a first time buyer it made this whole experience really enjoyable! Thank you Scarlett!

Rose · 10 November 2025

★★★★★ 5/5

Google

Scarlett made a stressful process feel so much easier. She completed all of viewings professionally and was a delight to be around. As first-time buyers, we were nervous and needed an agent we could trust. Scarlett was a revelation. She … More

Ellie · 20 October 2025

★★★★★ 2/5

Google

Wouldn’t recommend using this particular branch for selling your home. Would repeat complete sub par viewings, giving false or no information even though they had this written down. Had to change for feedback on more than one occasion. 2 individuals were completely awful to work with. Avoid.

Katie · 12 September 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 5/5

Google

Bought my first home recently and Scarlett was so helpful from the initial first viewing all the way up to completion. I’d definitely recommend speaking to Scarlett if you’re on the search for a new house!

Daisy · 10 November 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Scarlett has been fantastic, we can't thank her enough for support! We've not had the easiest journey (nothing to do with Willam H Brown) but Scarlett has been supportive and communicated throughout. Thank you 😊 …

Danielle · 15 October 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

Great service from start to finish. Niamh Howard was fabulous from initial viewing of the property and remained so all the way through to completion. Easily accessible via phone and email, friendly and upbeat! Felt like a friend helping us through the process, would definitely use William H Brown again!

Emma · 9 April 2025

★★★★★ 5/5

Google

I went in to get some information on buying our first home. We spoke to Chelsea who was very helpful and friendly and gave us some useful information going forward.

Alannah · 10 November 2025

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Georgia was full of knowledge when I viewed the property and Stuart negotiated a tricky transaction. When completion was horribly delayed by my buyer, Lee tirelessly chased solicitors and found me an hotel as Georgia made tea and dog-sat. They were beyond kind and helpful in my hours of need and I'll know who to turn to if I decide to sell.

Ian · 10 October 2024

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

Throughout the entire process of selling my house, Georgia proved to be exceptionally supportive. She was consistently available to address any queries I had and excelled in keeping me informed. I appreciated not having to persistently follow up with her, as she was always accessible and easy to communicate with. Thanks to Georgia and the team for the hard work

Kial · 10 October 2024

★★★★★ 5/5

Google

Scarlett made this process so nice and easy and would definitely make sure to give her a call if I ever needed any more help or advice.

Veronica · 10 November 2025

★★★★★ 5/5

Google

Lee has been a fantastic selling agent. We have come across numerous agents over the past few weeks from various companies. Lee’s energy was by far the best we have experienced and the most memorable. He had tremendous knowledge of the properties and could answer every question we had.

Tate · 7 February 2025

★★★★★ 5/5

Google

I’m really grateful for all the hard work put in by everyone at William H Brown in the selling of our house, especially Lee and Stuart. They were always at the end of the phone to answer all of our many questions and managed to sell our house very quickly! Thank you once again to the William H Brown team.

Miss · 11 August 2024

★★★★★ 5/5

Google

Scarlett was very professional and amazing at giving advice in my search to find my first home. Highly recommend speaking with her.

Lily · 10 November 2025

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 5/5

Google

Jason met me to value my house and i was very impressed with how much information he had to give and how helpful the team were.

Tina · 26 September 2026