William H Brown Stowmarket reviews

★★★★★ 5/5

Google

I bought my house through WHB stow and initially I had Stuart who was absolutely useless!!! Completely arrogant and liar but he’s thankfully been fired and Lee has taken over as senior manager. And what a difference!!! He’s trustworthy and actually calls me back. Got me and my family into my home and got a nice thoughtful box of goodies. Definitely recommend the team now that other useless manager is now gone. Lee is all over everything!

Tony · 10 July 2026

★★★★★ 5/5

Google

I had a really positive experience dealing with this business especially Jason. He was extremely helpful, knowledgeable and professional throughout the whole process. He was always happy to answer any questions and took the time to explain everything clearly, which made the whole experience much easier and less stressful. Jason was approachable, responsive and clearly very experienced in his field. I felt I could rely on him and that he genuinely cared about providing a good service. I wouldn’t hesitate to recommend Jason to anyone looking for a knowledgeable, professional and genuinely helpful estate agent.

Angela · 26 September 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

Stuart is in my personal opinion, exceptional!!! He is handing my house sale, professionally, but with also a very kind and supportive manner, especially treating my personal situation, with the upmost respect. With the recent passing of my father and experiencing complications along the way, he never fails to keep me feeling that he is the only person I trust to handle my sale. Stuart is in my eyes a member of William H Brown, who goes above and beyond for his clients. And I am very grateful for his dedication to my sale.

Charlotte · 10 November 2025

★★★★★ 5/5

Google

From start to finish, Lee Jaggard at William H Brown in Stowmarket made the whole process of buying my house feel like a breeze. He was not only incredibly knowledgeable, answering every question with confidence and clarity, but also brought a brilliant sense of humour that made the experience genuinely enjoyable. Lee was understanding, approachable, and always one step ahead. I couldn’t have asked for a better guide through the process. If you want someone who knows their stuff and makes you feel completely at ease, Lee’s your guy!

Andy · 10 November 2025

★★★★★ 5/5

Google

I got in contact with Scarlett a few weeks ago to ask whether they had any suitable properties for me and my partners first home. She helped me find and book in a few viewings. Scarlett was really knowledgeable and made us feel like a priority at all times. We did end up offering on a property which unfortunately wasn't accepted by the owner but we had the pleasure of speaking to the branch manager Stuart throughout the offer proccess. He has really set the standard for good customer service and I would 100% recommend William H Brown to purchase a property. Thank you for all of your help!

Lola · 10 October 2025

★★★★★ 5/5

Google

Cannot fault this team on their communication, support and help throughout our move. We came to the Stowmarket branch after the sale of our home with other agents fell through, greeted by Scarlett who made us feel heard and validated on our experience. The team met with us, valued the property and took photos getting us back on the market quickly and really listened to our worries as we needed to sell to not lose our new purchase. They got multiple of viewings to us within the first few weeks and thankfully our journey could continue. We had the wonderful Scarlett on hand to keep us posted on the sale, do any chasing and explaining as well as chivvy things along when others seemed to slow our process down. Scarlett has been so kind, personable, hard-working and genuine throughout this process and was a joy to work with. Scarlett is fantastic at her job, which made our process a lot easier. I also want to thank the other team members at the Stowmarket branch for their support in our sale and communicating with us if Scarlett was unavailable. I write this over a week since moving into our new home, blown away to receive a follow up message from Scarlett to check we were settling in well. Thank you William H Brown for being real and genuine, I do advise this company if you are local to Stowmarket.

Sophie · 7 September 2025

★★★★★ 5/5

Google

Scarlett Webb has been a rock throughout my house selling and buying journey since early July. I had not been a smooth process (my first purchase fell through), but she has been there every step of the way. As an anxious person, I really value her clear communication, support, friendly, calm presence. She has been a true voice of reason and a gem in a stressful process

Jane · 10 November 2025

★★★★★ 5/5

Google

Great service offered by William H Brown. Spoke to Lee in regards to sorting a mortgage appointment who did a great job of talking me through the processes involved before passing me onto his colleagues and have been looked after through the entire process. Was then looked after by Lucy who I understand has moved on but also did a great job. Great service all round!

Will · 10 November 2025

★★★★★ 5/5

Google

Lee has been amazing from start to finish in the Stowmarket branch. I call him to ask the smallest of questions that I know he doesn’t have time for, but gives me the time and patience as if I’m the only customer. He’s professional and thorough! And if I need a call back, it might be 7pm/8pm but I’ll still get a call back!

Emily-Marie · 10 November 2025

★★★★★ 5/5

Google

Seller our house through William H Brown in Stowmarket has been a very positive outcome! We have had Stuart and his team working hard to bring lots buyers through the door! Initially we had an early offer, then when that one didn’t go beyond the first stage! We then had another buyer, without any fault from WHB the chain fell through! We’d like to give a huge shout out to team, especially Niamh who found us another buyer! We knew and felt she was routing for us in finding the right buyer! The team Stuart, Lee, Niamh and Scarlet were all quick to respond with feedback and we’d like to say big thank you Deborah

Deborah · 8 March 2025

★★★★★ 5/5

Google

We had Jason come round to value our house and he was great, really friendly and informative and talked us through everything. Sophia then dealt with all of our particulars and put so much work into getting everything looking just right. We were really impressed with how it all turned out. Really happy with the service from both of them and would definitely recommend!

Jenny · 19 September 2026

★★★★★ 5/5

Google

Absolutely excellent service from William H Brown! The team have been incredible in helping us to find our first home. We cannot thank you all enough for making our experience so straight forward. Thank you to Stuart and his team, all of whom have been friendly, approachable, and knowledgable. We’d like to say a huge special thank you to Lee and Terri who have walked us through each step of the process and made us feel comfortable, supported and at ease throughout everything. We cannot recommend you all enough!!

Caitlin · 10 October 2024

★★★★★ 5/5

Google

After Buying our first property from Lee at William H brown I can say if something could go wrong it did. This was however not the issue of William H brown but the developers / sellers of the property. Lee has been amazing throughout the process providing us with updates and general communication throughout and reassuring us of where things were and chasing the appropriate parties. Whenever Lee was out of office we also had the pleasure of speaking to both Stuart and Georgia all of whom were very polite welcoming and willing to help out where ever possible. What has been a generally highly stressful experience was certainly made better by Lee Georgia & Stuart. Honestly Thank you all for your patience we really appreciate everything you have all done to get this sale through. You certainly all deserver a few drinks.

Stefan · 10 October 2024

★★★★★ 5/5

Google

Niamh took us to a number of properties on the 14/09. She did this on what should have been her day off but she understood the urgency we have to find a property. Within 2 hours of me contacting her she had managed to get us to see every property I had listed to her. On the viewings she was brilliant, very professional and polite the whole way through. Niamh is a credit to your business and we could see she has a glowing future in front of her.

Cheryl · 10 October 2024

★★★★★ 5/5

Google

Although I didn’t end up buying a property, I had a great experience. Mia was friendly, knowledgeable, and helpful. They were always happy to help and made the whole process a positive one. I’d definitely recommend them. Thank you for your hard work

Daniel · 10 August 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 1/5

Google

If your a potential buyer, beware and avoid this company at all costs.. This is far from being the only very poor review this branch has recieved. Be warned.. they dont care about buyers, only sellers. As a company they even alter the facts to suit themselves. W H Brown please dont bother ringing us now.. you couldn't be bothered to when you were asked to so don't alter your lack of proffesionalism now. I always thought that estate agents were paid to do a good job and help in the sale of a property? I guess I got it wrong ! Seems the least they can do to make money is best for them.. and thats all that matters... Right.

David · 10 February 2026

★★★★★ 1/5

Google

1 star as after multiple attempts to contact to arrange a viewing, with potential to make an offer above listed price - via 3 methods available: 1. Right move, using the contact us option for the property of interest 2. Used enquiry function on website 3.Called office in office hours, no call back made to us Unfortunately the property of interest is now sold over the time of repeatedly attempting to contact to see if the house was suitable for us to purchase to arrange viewings, would have loved to have had opportunity to make an above listing price offer. What is William H Brown's policy on reaching out to customers? Potential customers making a viewing ? What is your aim for a timeframe to reply/ respond to enquiries.

Sig · 10 February 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026