Trusted Agent profile · Stourport-On-Severn
★★★★★
94 reviews across 2 platforms
1 High Street, Stourport-On-Severn, DY13 8DJ
Part of Phipps and Pritchard, see every office.
Phipps and Pritchard's office in Stourport-On-Severn, at 1 High Street, is rated 4.5 out of 5 across 94 reviews on two platforms, including 66 Google reviews rated 4.8.
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Every review we hold for the Stourport-On-Severn office, from every platform, shown as written. First names only.
5/5
GoogleNick provided a professional service where he listened to our plans and ideal timescales to move and advised accordingly. This enabled us to sell very quickly in a tough market, which gave us our dream move to live permanently in Cornwall. We were always at ease with Nick and it felt like I was dealing with an old friend.
5/5
GoogleNick and his team are extremely professional and friendly, would highly recommend.
5/5
GoogleThis estate agents was recommended to me. From first contact with Nick who was confident and reassuring that the property could be sold to Julie who is worth her weight in gold and takes dedication to selling property to the highest levels of professionalism, my husband and I cannot rate them highly enough. If we are ever in the position that we would move again, Phipps and Pritchard will be our first - and only - port of call.
5/5
GoogleExcellent Service highly recommended Julie was outstanding and very helpful.
5/5
GoogleThis estate agents was recommended to me. From first contact with Nick who was confident and reassuring that the property could be sold to Julie who is worth her weight in gold and takes dedication to selling property to the highest levels of professionalism, my husband and I cannot rate them highly enough. If we are ever in the position that we would move again, Phipps and Pritchard will be our first - and only - port of call.
5/5
TrustpilotGreat company and agents
They have been a pleasure to rent from, always helpful and friendly staff. If ever we have ever had a problem or wanted to make a suggestion they always listen and quick to resolve any issues.
Thank you for your feedback, we really appreciate it.
5/5
GoogleIn safe hands when dealing with Phipps and Pritchard Stourport Office. Whole team extremely professional and supportive throughout the process. From Nicks valuable advice to Julie who gave never ending support with her patience and excellent communication skills. More than happy to award 5 stars.
5/5
GoogleSold a property, dealt with Nick at the stourport office, his attention to detail was second to none, which helped me to achieve the asking price, very honest, did everything he promised, very professional throughout, will definitely use again.
5/5
GoogleTo meet the strict requirements of a Housing Association, we needed an independent RICS Registered Valuer to establish Market Value of our shared ownership home. We instructed Nick Millinchip of Phipps & Pritchard in Stourport, and no explanation was needed. He understood the whole process and finalised our report within 3 days of inspection at a competitive fee. Very impressed.
1/5
TrustpilotZero out of one hundred. Phipps & Pritchard Managing Agents
Phipps & Pritchard Managing Agents. PLEASE READ TO THE END. FACTS ONLY. Phipps and Pritchard has been my managing agent since September 2018. I am a leaseholder. I’ve paid my service charge for 16 years properly. My lease states that when work needs to be done, the freeholder pays for it via his managing agent. I fought for 16 months with the old managing agent to get work done and it was. I did not receive the QUIET ENJOYMENT that my Lease includes as I was spending hours each week unpaid, fighting for my legal rights. Every Managing agent is required by law since 2014 to be a member of a Government overseen Redress Scheme. I asked my managing agents which scheme they are a part of on 3rd January 2019. I cannot find an answer and it is not clearly stated if at all on the Phippsandpritchard.co.uk web-site. Is it legal not to publish it? To me it’s a fact of Life that what goes around comes around, it’s true for freeholders, managing agents, me, and everyone. I e-mailed my managing agent on 24th September 2018 introducing myself and stating 2 unfinished matters. The bedroom storage heater was not replaced after previous work there. It took a huge number of e-mails. And almost an additional 6 weeks to have it replaced. I had to sleep in another room due to the cold. My body has a lung disease through living here (I have a doctor’s letter stating it), and the second matter to this day is still incomplete. It will be 6 months this coming Sunday since I asked Phipps and Pritchard to complete work started in June 2018 where the texture on the outside wall, an area around 10 by 3 ft is completely the wrong texture. It looks horrendous, yet smaller areas were painted in the right texture. Phipps & Pritchard said they’d send round a contractor to meet me. I gave them my outdoor buzzer position and said for him to ring my landline which I gave. Phipps & Pritchard’s contractor came, they were not able to even arrange a set time with me, and he rang my mobile not my landline. Then Phipps and Pritchard changed their minds. They’d agreed to have the work done maybe 1.5 hours would do it, but then said that they were repairing more urgent areas first. SO 9 MONTHS LATER its still not complete. They didn’t send the contractor back at an agreed time. Even as far back as 19/11 Phipps an Pritchard e-mailed me stating “In relation to the wall, I sent the pictures I have over to the contactor and asked for his explanation of the poor workmanship, but no surprise I have not received a response.” This was before the botched attempt at sending me a contractor and I always hear my doorbell buzzer even if asleep. Other repairs could take months or years. This recipe of avoiding doing 90 minutes or so work, is bound to upset a leaseholder and have them complain about you. I ask again for details of Phipps & Pritchard’s Redress Scheme. I have e-mail evidence re all of this and now for the main part. On 3rd January 2.5 months ago, I e-mailed Phipps & Pritchard stating that even though the old work was incomplete, a new issue had occurred. I always include photos where necessary. The third floor gutter was blocked and rain water was (and still is 2.5 months later) hitting the outside bottom wall of my bedroom and an area 3-4 foot by over 1ft high there has gone really really green, creating damp that may be entering my bedroom. I’ve had no clear response to this to do the work. In my experience Redress Schemes ensure that managing agents set a reasonable date for work. This is all completely UNNACCEPTABLE. I require all this work (+ a window sill that’s gone green) completed and a monetary amount for my time spent stating the truth through all of the e-mails. Phipps & Pritchard get paid for their e-mails, and it shows no respect to take other people’s time where they have speak the truth, when the work should legally be completed without the leaseholder having to e-mail month upon month. So I’m making formal complaints re Phipps & Pritchard, which will be on record forever. There’s no way out and the complaints stand whatever is said. Thank you. Interesting, it's almost 1 MONTH since I made my complaints and posted this, and Phipps & Pritchard, part of McCartneys hae NOT replied to my complaints at all, but keep taking my service charge. What goes around comes around. It will reveal for everyone.
5/5
TrustpilotSpeedy
Messaged last night to view a property. Agent got in touch today and arranged a viewing today.. so far good experience
Thank you for taking the time to review. I am pleased to hear your experience thus far has been positive.
5/5
GoogleI’ve used Phipps and Pritchards twice to sell properties and they are excellent. Great service from the team all the way through the process and I can’t fault them. When I come to move home next I will absolutely use Nick and Julie’s services
5/5
GoogleIn my opinion, Phipps & Pritchard Stouport are the gold standard for professional valuation work. My family have been clients of the firm since the early 1990's and continue to regularly employ their services today. Historic local knowledge is priceless. Highly recommended!
5/5
GoogleMy husband and I have used P&P stourport for a number of years, nick and his team are fantastic ,great communication Nothing is ever too much trouble for them Always go above and beyond.
5/5
GoogleExcellent service throughout. I swapped to them after previously using an online company. P&P were far better from initial evaluation through to the viewings and dealing with the purchaser. I was always updated on any developments. I thoroughly recommend them.
5/5
TrustpilotCarmela at phipps and Pritchard was…
Carmela at phipps and Pritchard was very helpful and very professional
Thank you for your feedback, I will make sure Carmela receives it.
5/5
GoogleHighly recommend Phipps and Pritchard Stourport office, everybody in the team did a fantastic job, especially as our move wasn't the easiest! Would definitely use them again in the future.
5/5
GoogleVery good start to finish. The staff put a lot of energy into preparing marketing pack, follow through with viewers, and kept the legal process on track.
5/5
GoogleChartered Surveyors are now extremely rare locally. We have been a client of Nick Millinchip for many years and have found his services invaluable. Highly recommended.
1/5
Trustpilot0 stars
0 stars. The way they have treated me is beyond disgusting despite being a vulnerable tenant. Problem after problem with my property and I have to fight them to get any repairs done. Lied to me about their rights and what they are able to do basically to fob me off. Beyond disgusting.
5/5
GoogleWell done to Nick and Julie. Four offers and sold within a week. Pain free until completion , thanks guys.
1/5
TrustpilotVery poor agent
Very poor. Almost no communication for months on the apartment I listed with them for sale. After emailing twice they responded that they were “actively marketing” my property. Last contact from them was over NINE months ago! Doesn’t sound very active to me - I’d pass them by and use another local agent.
5/5
GooglePhipps and Pritchard (Stourport) have recently sold a property for me. Throughout the sale they were very professional, responsive and helpful. I would use Phipps and Pritchard again in the future and I highly recommend them to others.
5/5
GoogleAbsolutely recommend Phipps and Pritchard. So very helpful all the way through the sale… Thank you team
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Tell us what you need and we'll put you in touch. Phipps and Pritchard hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stourport-On-Severn.
