Every review we hold for the Stonehouse office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was recommended to use AJ and her team by a dear friend. My daughter and I had viewed many properties, over 40 in a very short space of time. We had not had a very positive experience with some of the estate agents at that point, especially from a lack of communication and not understanding or sticking to our brief. When the property in Stroud our preferred destination came onto the market. Lucy made sure I got a viewing quickly knowing how keen I was. We fell in love with the property Immediately. AJ and her team were really communicative and supportive throughout the process. I cant praise them enough. Thank you all.
Joanne · 14 March 2026
Agent replied · 13 November 2025
Dear Jo, I hope you are settling into your new home. I imagine you have had those delightful log burners going. Thank you so much for your lovely review; we, as a team, really appreciate it.
★★★★★ 5/5
GoogleWe bought our house through AJ Estate Agents and would highly recommend them. Their communication was excellent throughout, always clear, proactive, and easy to deal with. They kept things moving by pushing the conveyancers and making sure the whole chain stayed aligned, which made a huge difference.
A great team who genuinely worked hard to keep the process smooth and as stress-free as possible. They made what can be a painful experience feel straightforward.
Thanks again to everyone at AJ’s.
Highly recommend them!
Adam · 24 March 2026
Agent replied · 14 April 2026
Dear Adam & Family It was a pleasure working with you. We are so delighted having had a wonderful couple selling it through us and a delightful couple buying there dream family home. To us it makes it all worth while. What a summer you will have in that garden. From all the AJEA team thank you. AJ, Lucy, Rachel, Anna & Jo.
★★★★★ 5/5
GoogleThis is a brilliant team. Nothing was too much trouble and they kept us fully informed throughout the process. The marketing material and photos were first class, and the advice as to how to pitch our property was spot on. So much so that we had seven viewings booked within the first week, although as it turned out the first couple to view offered to buy it at the full list price and the deal was done! Can't recommend them highly enough.
Mike · 14 March 2026
Agent replied · 14 April 2026
Mike, I am so happy for you both, and that you are settling into your new home. Thank you so much for such a wonderful review of the team. We really do all appreciate this. It was a pleasure working with you and so delighted for the new owners of your incredible home and such a magnificent garden for the children. Enjoy all the conveniences your new location gives.
★★★★★ 5/5
GoogleAJ was amazing she and her team was sooo professional, everything is so well thought out and straight forward down to the paperwork, brochure’s, photos all very top end and they really had our back’s at all times, she really made us feel supported and that our house was just as important to her & her team as it was to us.
It is always an emotional time when you decide to move from your family home, the love we had for it after a 18 yr’s all the very happy memories and AJ understands this!!
So highly recommend AJ and her team they take all the stress out of a very stressful experience…
So grateful.
Thank you again. Ali & Rob Herbert x
Ali · 14 February 2026
Agent replied · 14 April 2026
Dear Ali and Rob,
It was an absolute pleasure for Lucy and I to be by your side through this journey. Wonderful clients to work with, and it goes without saying, the most delightful cottage. We wish you all the best in the future. Thank you for putting your trust in us.
★★★★★ 5/5
GoogleAJ, Lucy and the team were all incredible. They helped me sell a very quirky property with difficult access and were extremely helpful, professional and patient. They spent hours and hours on my sale, and when two buyers pulled out they helped me trust that we would get there eventually, which we did!
Thank you so much for all of your hard work on my behalf!
Alice
Alice · 14 February 2025
Agent replied · 2 May 2025
Alice, thank you so much for your kind words and review Lucy & I really do appreciate it.
★★★★★ 1/5
GoogleWe spent the weekend starting our property search and contacted various agents within the area - how different our experiences were!!. We spoke with a Lady (AJ) who made us feel rushed and appeared uninterest in what we were looking for, very abrupt. Poor communication, impersonal service, and generally not very professional. Would definitely avoid buying with them in future. Not sure how our details were even taken down, as we were not asked for our email or phone number!!
Edit: That must have been someone else you let down too, as I was on the phone for a good 5 minutes.
David · 14 December 2025
Agent replied · 13 November 2025
Thank you for your feedback.
When you called, I was in the middle of an appointment and explained that I would return your call once I was back in the office, which I expected to be within about ten minutes. During that short time, I received an urgent family call that had to take priority. Unfortunately, I wasn’t able to see your number afterward to return the call.
To receive a one-star review based on a 30-second conversation feels extremely unfair, particularly given the circumstances. I have worked in this industry for 32 years of my life and take great pride in the professional, personal service my clients consistently receive.
Our record of positive reviews reflects the care and commitment we give to everyone we deal with, and I stand by the quality of service our business provides.
If you would like to discuss this further, please contact me directly and I’ll be happy to talk it through
Allison-Jayne Smith MNAEA
Director
★★★★★ 5/5
GoogleWhere on earth do I start?
From the minute I met AJ I knew she would be the agent for us. She was kind and warm, complimentary about our house whilst noting plus points we’d never have thought of, and really enthusiastic and positive about our future plans. Both AJ and Lucy were very easy to get along with and their communication throughout our journey was second to none.
I’ve never dealt with an agent like AJ; this is the second time we’ve sold and third house we’ve bought, so we have dealt with a fair few companies. AJ was the third and final agent we used to sell this particular house. The two other agents barely lifted a finger, didn’t take the time to learn anything about us or the house they were selling, and so we sat on the market for over 12 months with no sale, becoming increasingly exasperated and upset, thinking it was never going to happen.
AJ saved the day; within 4 days of going on the market with her, we had an offer over asking price. We are now in our dream home, and couldn’t be more grateful to AJ and Lucy for making it happen. We firmly believe if it wasn’t for them, we wouldn’t be here. They even helped us try and source removals companies. They went above and beyond for us, as I see they do for all their clients.
Agents like this are very hard to come by and I have been recommending AJ at every possible opportunity.
Eternally grateful! Thank you AJ, Lucy and team.
Hannah · 14 September 2023
Agent replied · 10 June 2024
Hannah & Jake, It was a pleasure to work with you, we are so delighted you finally are following your dream and a different way of life. Thank you for trusting us to do this for you, it was a journey but a wonderful outcome. We hope you are very happy warmest regards AJ Lucy xx
★★★★★ 5/5
GoogleAJ and the team at AJ Estate Agents were exceptional from start to finish. Everything was made clear and simple for us so that we knew exactly what was going on at each step. The move was the easiest I have experienced and this was largely due to a simple chain and also the efficiency of the AJ Estate Agents team. They chased answers for us as soon as we had questions.
I would definitely use them again and would refer other buyers / sellers to them.
Doug Pickering and Zoe Thomas
Doug · 11 June 2023
Agent replied · 10 June 2024
Thank you Doug and Zoe
Pleasure to work with you and hope you are settling into your new home
AJ Estate Agents Gloucestershire
★★★★★ 5/5
GoogleI'm writing this in my new property, with boxes all around, thrilled to bits.
AJEA have been brilliant throughout. The team are professional, efficient and friendly.
They cut through some of the mess that can make buying a property stressful.
I can't recommend them highly enough. Thank you so much, AJ, Lucy, Anna and Jo..
John · 14 March 2026
Agent replied · 14 April 2026
John, I am so delighted you are in your new home and enjoying it. It felt like a long time; we as a team, are delighted that you are finally enjoying it. Thank you for such a lovely review. We all appreciate this as a team
★★★★★ 5/5
GoogleWe are so impressed with the service we received from AJ and her colleagues. The time, effort and hard work they put in to selling our property in Cirencester was outstanding. They communicated with us every step of the way and the service was such good value for money. Our special thanks to AJ for her professionalism, drive and tenacity. We would highly recommend them.
Mairi and Peter Featherstone
Mairi · 13 November 2023
Agent replied · 10 June 2024
Mairi, thank you so much for such lovely feedback, we really do appreciate it. Thank you for putting your trust in us as your agent.
★★★★★ 1/5
GoogleI'm a tenant of a property which has gone to market. I allowed AJ Estate agents to take photos while I was at work, expecting them to have care and professionalism.
Unfortunately, when I got home I found my things had been moved- which i had expected for some photos- however nothing was put back. Storage was taken off the top of my kitchen cabinets and not put back, boxes were pulled out from under my bed, personal bathroom items were moved, and I generally felt disappointed with the lack of care that was taken with mine and my sons things. I wasn't asked if it was OK to move anything, and just expected personal items to be blurred out of any photos. However AJ Estate Agents felt this behaviour was OK.
Sarah · 4 August 2024
★★★★★ 5/5
GoogleAJ Estate Agents were fantastic. They did a great job of finding a buyer for our property. They then proactively chased all of the parties in a difficult chain to make sure the Sale went through. Professional and approachable throughout. Can’t think of any other Agent who would have pulled this off!
Stephen · 12 January 2024
Agent replied · 10 June 2024
Dear Stephen & Wendy, thank you both for trusting us to undertake this for you, it was a pleasure. Enjoy your coastal walks and views.
★★★★★ 5/5
GoogleWe have had the most wonderful experience with AJ Estate Agents. AJ was always personally on hand to keep things moving - taking lots of our stress away! Maisie was also incredibly helpful with any enquiries we had about the property. It was a joy to buy our new home with them and would highly recommend this agency!
Georgia · 11 June 2023
Agent replied · 10 June 2024
Thank you so much, we wish you all the best in your new home. All the best AJ and Maisie x
★★★★★ 5/5
GoogleI cannot recommend AJ and her team highly enough. Their professionalism, combined with an exceptional level of dedication and hard work, truly sets them apart. From start to finish, their communication was always prompt, clear, and informative.
What we appreciated most was AJ’s unwavering commitment to getting the best outcome for us. Always putting in that extra effort at every stage, always going above and beyond to ensure everything was handled with care. On top of that, the personal attention they provided made us feel valued and confident that we were in good hands.
If you’re looking for an estate agent who brings both expertise and a genuine personal touch, I highly recommend AJ Estate Agents. Their hard work made all the difference!
Debbie · 30 October 2024
Agent replied · 23 October 2024
Dear Debbie & John, It was a pleasure acting for you in the sale of your home. We certainlky had a roller coaster ride but we did get there in the end. Thank you both for bearing with us and thank you for allowing us to be part of your journey. I look forward to seeing posts on your new home and destination.
★★★★★ 5/5
GoogleAJ and Lucy were absolutely fantastic when we sold our house with them, they were always available to help and a pleasure to deal with, nothing was too much effort. Thank you both!
Tina · 30 September 2024
Agent replied · 23 October 2024
Tina, we are so delighted to have had the opportunity to assist you and your family. Thank you for such lovely feedback we both really appreciate it.
★★★★★ 5/5
GoogleI have recently sold with AJ and Lucy they were amazing from start to finish. They really do go over and above to help and advise.
They are always available by phone or email and respond out of office hours too.
The photos they took of my property were so much better than previous agents.
They were always chasing for updates and kept me informed of the progress of my sale.
I would highly recommend if you want that extra special personal touch and these ladies are incredible.
Anne · 30 September 2024
Agent replied · 23 October 2024
Anne, It was a pleasure assisting you in the sale of your delightful cottage. Thank you for such lovely feedback. We really do appreciate it. AJ
★★★★★ 5/5
GoogleExceptional as always from AJ and the team. The care, attention to detail and professionalism was fantastic from start to finish. Went above and beyond in helping to 'dress' our property, if only we could use them in all our projects! A brilliant team.
Dan · 11 November 2025
Agent replied · 13 November 2025
Dan, thank you so much for your lovely feedback, we really do appreciate it.
★★★★★ 5/5
GoogleSmart, professional, firm but fair. AJ will see what needs to be done and fight to get you over the line. Recommended by friends and did not disappoint.
Squirty · 24 March 2026
Agent replied · 14 April 2026
Thank you so much. As a team, we value your feedback. Very much appreciated. AJ, Lucy, Rachel, Anna & Jo.
★★★★★ 5/5
GoogleWe honestly wish we’d used AJ & Team from the very start! The supportive yet thoroughly professional approach was a breath of fresh air. The whole team took the time to really understand our situation and guided us through every step with …
Josephine · 14 November 2025
Agent replied · 13 November 2025
Josie, thank you so much for such a lovely review. It is so appreciated. It was a pleasure to sell such a beautiful home that captured character so beautifully and to sell it to a couple who just fell in love with everything you did. We wish you well in all your future plans.
★★★★★ 5/5
GoogleWhere do I start, from start to finish the whole process was completley stress free. There are so many amazing things I could say about these ladies. They were constantly at the end of the phone,text or email at any time of day. (I don't think they sleep). Always updating us on the situation. We loved that they got in contact with us to tell us about a property that wasn't yet on the market, that felt really special to us and without that information given we wouldn't be sat in our forever family home now. Forever greatful. We recommend to everyone and love spotting AJ'S FOR SALE/SOLD boards. Keep up the great work ladies.
Cloe · 4 August 2024
Agent replied · 25 August 2024
Cloe, Lucy and I appreciate this so much, we are very lucky we love what we do and to read this makes it feel so special for us too. We hope you are loving your new home.
★★★★★ 5/5
GoogleI have just sold a house through AJ. It was a personal recommendation and how glad I am that I found this business. AJ offers a personalised service and I felt she and her team were totally invested in my house and saw its potential. This is a professional, experienced outfit, that knows the market, and offers a great service from start to finish. The communication between vendor, buyer and agency was impeccably managed. I now would not be inclined to go anywhere else to buy or sell a Gloucestershire property.
Getta · 26 July 2024
Agent replied · 25 August 2024
Getta, both Lucy and I really appreciate your feedback, we are pleased all went through in the timescale we all worked to.
★★★★★ 5/5
GoogleAJ and Lucy, were fantastic throughout. The individual attention and a real feeling of being able to flex to our needs whilst treating their vendors with respect made the whole transaction a breeze. Will definitely be in touch again for any future property deals.
Peter · 14 October 2025
Agent replied · 13 November 2025
Dear Peter & Family, I do hope you really enjoy your new home and the children are settling in to new schools. Lucy & I would love to see what you do to the house. It was a pleasure working with you and to move a client from overseas and in a new area in a short period of time was definitely achieved. All the very best. AJ & Lucy
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
AJ Estate Agents are absolutely fantastic. The team are professional, hard working and supportive throughout the whole process of buying/selling. Their …
Emily · 11 April 2026
Agent replied · 14 April 2026
Dear Emily, thank you so much for such a wonderful review. We really do appreciate this as a team. I am so delighted we are now privileged to assist your Mom and Dad to be near to you. Its so nice for us as a team to bring a families dream to life and be part of that journey.
AJ, Lucy, Rachel, Anna & Jo .
★★★★★ 5/5
GoogleFabulous attentive service from AJ and Emma even though we were not their clients! We were purchasing and AJ and Emma went out of their way to facilitate a very smooth transaction for us. If we were putting our house on the market we would definitely recommend AJ Estate Agents - personable and professional. Thanks to you both.PositiveResponsiveness, Professionalism
Ian · 11 June 2022
Agent replied · 10 June 2024
Ian and Penny, thank you so much for your kind words, we really do appreciate it. It was a pleasure for both Emma and I to hand over the keys to such a beautiful property, to a wonderful couple.
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