Eastbourne Property Shop Stone Cross reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I honestly couldn’t recommend James highly enough. From start to finish, he was absolutely brilliant. He was so patient, helpful and supportive throughout the whole process, especially with all the paperwork, and was always there when I needed help or had questions. Nothing ever felt like too much trouble for him. James went above and beyond to make what could have been a very stressful process feel so much easier. His professionalism, kindness and support were outstanding. 150% effort from start to finish, thank you so much, James! You’ve been amazing. 😊

KeelyAnne · 13 September 2026

★★★★★ 5/5

Google

Caitlin provided exceptional customer service throughout our rental property viewing. She was warm, friendly and professional, taking the time to explain everything clearly and show us around the property in detail. She made the whole experience comfortable and straightforward, and we really appreciated her helpful and approachable nature. I am very satisfied with the service received and would strongly recommend Caitlin to anyone looking for excellent support during their property search.

Dapo · 11 September 2026

★★★★★ 5/5

Google

Caitlin was such a wonderful source of help with securing myself and my daughters a new home in quite a rush! I'd already viewed multiple properties with different agents, but I kept coming back to Caitlin for viewings as I felt most confident with her when it came to finding the right home. She was honest and transparent, which is often rare in the industry, and answered my hundreds of emails immediately, taking initiative to rectify any small issues without delay. We have since moved, and the process was incredibly smooth and easy. It really took a large chunk of stress out of the whole process. Thank you!

Jeni · 20 September 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a very positive experience dealing with Caitlin from Eastbourne Property Shop. She was extremely helpful, professional, and responsive throughout the entire process. Moving to Eastbourne with my family involved quite a few challenges, but Caitlin was patient, understanding, and always willing to help whenever we had questions or concerns. She kept us updated and made the process much smoother and less stressful. Her friendly approach and professionalism really stood out, and we truly appreciate all her support in helping us settle into our new home. I would definitely recommend Caitlin and Eastbourne Property Shop to anyone looking for a reliable and supportive property agent. Thank you, Caitlin, for all your help!

Shehnaz · 11 September 2026

★★★★★ 5/5

Google

Adam and his team were amazing (as ever) in finding a buyer promptly, helped by realistic pricing, and they also helped in finding a business to remove unwanted white goods from the kitchen. 10/10 and highly recommended!!

James · 11 August 2026

★★★★★ 1/5

Google

I had a very disappointing experience with Eastbourne Property Shop, particularly dealing with James. When I moved out of the property, I was unfairly accused of causing damages that were already present when I moved in. Both James and the landlord initially tried to deduct a large portion of my deposit with what I can only describe as exaggerated and unreasonable claims. Thankfully, my deposit was protected under the Deposit Protection Scheme (DPS), which made a huge difference. Without that protection, I genuinely believe I would have lost a significant amount of money unfairly. Another issue I faced was being told I needed to give two months’ notice, despite being on a rolling contract. I had to repeatedly explain, over several emails, that legally only one month’s notice is required (at the time, in January, before any recent changes). This basic misunderstanding of tenancy law from a property management company was very concerning. To be fair, the landlord eventually understood the situation and acted reasonably, but it took unnecessary time and stress to get there. In the end, I received most of my deposit back (£950 out of £1100), with only £150 deducted. However, the overall experience was frustrating and avoidable. I would strongly advise others to be cautious when dealing with this company. If you do rent a property through them, make absolutely sure your deposit is protected under the DPS

Vijay · 11 May 2026

★★★★★ 5/5

Google

First rate service all round from this office. Adam Upton was so very helpful and supportive. We are delighted with our new home and owe much of this to his kindness and expertise. The Old Loom Mill development is an absolute gem and we are very happy with our new home. Thank you again Adam .

Mluisa · 11 October 2025

★★★★★ 5/5

Google

I’m looking after my mother’s house which is rented out via Eastbourne Property Shop (EPS). I’m very impressed with the service they provide, great communication, nothing is too much trouble. I recently needed some help with landlord insurance and they put me in touch with lovely lady who explained it all, answered my questions, guided me as necessary, sorted out the insurance per my requirements and saved us quite a bit of money. Excellent!

Anne · 11 June 2026

★★★★★ 1/5

Google

Do not rent through this company! They could not careless about tenants and will not respond in emergencies. James, lettings manager, is the rudest and most aggressive agent I have ever met. Do not use these people, they will also not do repairs and ignore your emails! Nasty company. .i have changed my name to protect my identity.

K · 11 July 2026

★★★★★ 5/5

Google

I have used EPS numerous times now for both business property and the sale of my own home. Their professionalism, competitive pricing, and open lines of communication set them apart from other agents I have used previously. In particular, both Adam's, Will and James Green deserve special recognition. They are always available to speak with, consistently keeping me updated and offering sound, reliable guidance throughout every single process. I cannot recommend them highly enough. Thanks again guys!

Monique · 20 September 2026

★★★★★ 5/5

Google

The best estate agents we have come across! We had put our house on the market a few times with different agents and each time we were disappointed with the service provided. I met with Adam and just based on how personable and genuine he was decided immediately that is who I wanted to list with. We sold our property in less than a week of being on the market and then a month later our buyers had issues so had to pull out but then sold our house again within a week of it going back on the market! Adam, Adam and Will were fantastic from start to finish. They were always transparent and ensured they were doing the best for both buyers and sellers which we really respected. Thank you so much for helping us through this process! We wouldn't hesitate to use you again and will 100% recommend to anyone we know who wants to sell.

Kat · 12 July 2025

★★★★★ 1/5

Google

They use AI photo shop , to bling up properties , agent arrives late , to accomodate , for multi viewings , Just another uncharted , back street , letting Agent , trying to pull the wool , over people's eye's !

Rob · 27 September 2026

★★★★★ 5/5

Google

I’ve had fantastic experiences with Eastbourne Property Shop and wouldn’t hesitate to recommend them. Adam, who handles the sales side, is knowledgeable, approachable, and really proactive throughout the process. He kept us updated at every stage and made what could have been a stressful experience feel smooth and straightforward. On the lettings side, James is equally impressive, friendly, efficient, and clearly experienced. He goes above and beyond to make sure everything is in place and communicated promptly whenever anything came up. Both Adam and James are a credit to their business. It’s rare to find an agency where both sales and lettings are run with such professionalism and care. Highly recommended!

Harry · 25 June 2025

★★★★★ 1/5

Google

This is my first ever review as I just had to! Appalling service. I Tried purchasing a property through this company. The director was extremely rude during a phone call with me while negotiating a sale and tried to belittle me. They let me spend money on surveys etc and then did not notify me that the property had been removed from the market. I have never had an experience like this and I have purchased many properties! I would not recommend buying or selling through this company as they do not seem to care for either parties best interests. Such a shame.

Coplestone · 11 October 2025

★★★★★ 5/5

Google

Thank you for selling our home Eastbourne Property Shop! Special thanks to James who was fab

Maddy · 5 October 2026

★★★★★ 5/5

Google

Thank you to Will and the team. Professional, friendly and really helpful throughout the whole process. Would definitely recommend!

Jacob · 13 September 2026

★★★★★ 5/5

Google

Absolutely perfect. The sell of my house was very quick, well managed and I was looked after throughout the whole process. I would defiantly recommend. Thank you very much

Emma · 11 August 2026

★★★★★ 5/5

Google

We recently purchased our first family home through EPS and couldn't recommend the team more. A special thank you to Will for going above and beyond throughout the process. The whole experience was smooth and as stress free as can be, with the whole team being on hand to assist in a professional and friendly manner. We wouldn't hesitate to recommend EPS to anyone looking to buy or sell a property.

Danielle · 11 October 2024

★★★★★ 5/5

Google

James was fantastic, professional, knowledgeable, and friendly. The service was brilliant and they found me a great tenant very quickly. Highly recommended

Anna · 16 March 2026

★★★★★ 5/5

Google

Highly recommend Eastbourne property shop, Marie who dealt with us was very friendly and professional and helped us every step of the way to get the property we wanted, all the paper work was done efficiently and she worked very fast to get us in our new home. A big thank you to Marie and again highly recommend Eastbourne property shop for buying or renting your perfect home

Ashley · 11 October 2024

★★★★★ 5/5

Facebook

I came across EPS through recommendation and I am so pleased that I did. Brad, Will and Adam were always helpful, professional and on hand to deal with any issues. If anything needed chasing they were on it. As a result, the sale went through smoothly. If we need any help with properties in the future we won’t hesitate to get in touch with EPS again.

Gemma · 24 September 2022

★★★★★ 5/5

Google

Purchased and sold our property with EPS, they were fantastic from start to finish keeping us informed of the progress. A special thank you to Dan, Adam & Will, highly recommend for your buying & selling of property in Eastbourne. “ Its good to see that people still make a difference “

Jeffers · 16 April 2025

★★★★★ 5/5

Google

EPS found me a buyer for my property in super quick time, which then completed in just under 12 weeks. I am very happy with the service provided by Will and the rest of the team.

Dawn · 20 September 2026

★★★★★ 5/5

Google

They are certainly far from the most expensive, but these guys have to be the best in the business! I first contracted EPS Lettings Team to find a tenant for my flat, then as managing agents ....... From the first contact, until I ended renting the flat, Daniel was absolutely faultless ..... and such a nice helpful guy. Then when I decided to sell, I contracted the EPS Sales Team to market the flat. Adam and his team were brilliant and soon found a buyer..... the process for which has been seamless..... absolutely no problems, nor stresses at all. For me, customer service and communications are the key ...... and these guys do it brilliantly ..... I cannot recommend them highly enough!

Bill · 11 October 2023