5/5
TrustpilotI would like to thank Ted from Reeds…
I would like to thank Ted from Reeds Rains Acklam branch who showed us round a property in Marton Manor. Ted was really professional and helpful and was very knowledgeable.
Trusted Agent profile · Stoke-on-Trent
Reeds Rains Hanley reviews in Stoke-on-Trent
★★★★★
2,016 reviews across 2 platforms
17 Piccadilly, Hanley, Stoke On Trent, ST1 1EN, Stoke-on-Trent, ST1 1EN
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Stoke-on-Trent, at 17 Piccadilly, is rated 3.7 out of 5 across 2,016 reviews on two platforms.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotTrying to sell a house has been…
Trying to sell a house has been difficult. Staff telling me that something is a legal requirement, when it is a company policy. Staff do not want to discuss your concerns and the it is nothing to do with me, it is the managers decision, syndrome prevails. Very disappointing.
Agent replied · 23 October 2024
Hello Andrew, I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards, Antonia Bowler, Marketing Assistant
5/5
TrustpilotBurnley Branch
Dealt with Dawn at the Burnley BranchVery helpful, friendly and efficient. Constantly kept in touch, and never a long wait for replies to emails. Pleasure to deal with! Thanks for all the help and paitence!
5/5
TrustpilotHassle free service
Hassle free service. Very professional, keeping us updated throughout.
Agent replied · 24 December 2024
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with a seamless and professional service, and it's rewarding to know we achieved that for you.
5/5
TrustpilotNiamh has been extremely helpful and…
Niamh has been extremely helpful and very personable, which is a lovely quality and makes the process of looking for a new home much less stressful.Thank you for your help Niamh!
5/5
TrustpilotHighly recommend Reeds Rain SALFORD…
Highly recommend Reeds Rain SALFORD QUAYS branch, the service was brilliant!!! Extremely professional and supportive!! Quick responses and helped to sell my property so much quicker via the Modern Auction, massive Thanks to Todd and Averil x
4/5
TrustpilotSelling
Got things moving fast. Kept us informed and followed up any viewings.
Agent replied · 23 October 2024
Thank you for your kind words. We appreciate your feedback and are glad to hear you had a positive experience.
5/5
TrustpilotHighly recommend their Rhyl office
Highly recommend their Rhyl office. Fantastic team who supported us throughout the selling of our property. Tom the manager I would certainly recommend he went above and beyond in assisting us with buying our new property. Always kept in touch checking how everything was going. Friendly and helpful at all times.
5/5
TrustpilotLauren at Bamberbridge Branch
For over 5 years I have received nothing but excellent service from everyone who works within this team. All have diligently and seamlessly managed my rental property portfolio on my behalf. As proof of the whole teams quality in supporting each other within branch I will particularly mention Lauren who since joining the team, has also smoothly integrated and adopted the same high standards of service practiced by her colleagues, qualities for which I am truly thankful.
5/5
TrustpilotLucy was absolutely brilliant with us
Lucy was absolutely brilliant with us, she’s helped all the way through and has kept us updated on everything through it all!
5/5
TrustpilotReeds Rains Experience
Emily & The Reeds Rains Team have been fantastic from the start, organising viewings to the acceptance of our offer. Constant communication throughout the process & made us feel at ease at every step as it can be scary as first time buyers. Thank you very much!
5/5
TrustpilotReeds rain Morley branch have been very…
Reeds rain Morley branch have been very professional handling my recent rental. A special mention to Niamh Titterington who has helped me as this was my first time renting a property.
5/5
TrustpilotSuper professional and responsive.
We recently completed our sale and purchase, with the property we bought being sold via Reeds Rains in St Helens. The process was complex and at times stressful, but the professionalism demonstrated by Emily and Jane at the St Helens branch, was a real help in getting our purchase over the line and complete.Diligent, responsive and understanding are all words I would use to describe how Jane and Emily operated throughout our purchase process.Many thanks again for all your help.
5/5
TrustpilotReeds Rains did an excellent job for…
Reeds Rains did an excellent job for our flat purchase. Gemma could not have been more helpful and was always available whenever we phoned. They went above and beyond, even driving to the flat after hours to let us in when we wanted another look around to measure up halfway through the purchase. Great service, thanks guys.
Agent replied · 23 October 2024
Hello Cheryl - Thank you for taking the time to write an positive review, we wish you the best in your new home.Many thanks,Reeds Rains
5/5
TrustpilotBrilliant service from Dawn at Reeds…
Brilliant service from Dawn at Reeds Rains in Burnley. Dawn sold my house straight away with the first viewing and made the whole process seamless. She chased the solicitors at both sides for me to ensure a quick completion. In addition, to selling my property she also found me a great rented property while waiting for my new house to be built. Dawn has done an amazing job start to finish and I would highly recommend using her in particular and of course Reeds Rains.
5/5
TrustpilotDurham Team
Durham TeamSpecial thanks to Paige and Ash for the seamless and painless placement of tenants in my property. It was done super quickly with total ease, professionalism and what was appreciated the most was the friendly demeanour which continues in all communication now.
5/5
TrustpilotGreat service from all the team
Great service from all the team, Derry was fantastic, kept me informed at all times and was a great help to me understanding how the lower end of the chain was working, highly recommended
5/5
TrustpilotAlison is a fireball! - Clarilis & Matthew
We used Reed Rains to buy our first house! Our agent was Alison and she was absolutely fantastic. From the first moment we met her, we got complete transparency and honesty about the property and about the buying process. As first time buyers, I and my husband had no idea how to navigate this journey - however, having Alison by our side, always on the money and always pushing for our best interest, was so pivotal for our experience. We have nothing but love and appreciation for Alison and Reed Rains. Thank you from the bottom of our heart... Clarilis and Matthew Almeida-Holmes ❤️
1/5
TrustpilotVery poor
Very poor, don't seem to have any brain power when it comes to how to market a property.Incapable of responding with anything coherent when you raise any queries. You don't need to be William Shakespeare but a general level of being able to construct sentences is not too much to expect.
Agent replied · 23 October 2024
Hi Leonard,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotHello Reeds Rains
Hello Reeds Rains. Many thanks for all your help in selling my house and buying my new apartment. After a few hiccups it all turned out well particularly with the help from Jenna. You have been a great asset for your branch in Rotherham. Many thanks. Also not forgetting to mention George as well. Thanks again Muriel Wright
Agent replied · 23 October 2024
Thanks so much for your review Muriel. It's great to hear that George, Jenna and the Rotherham team gave a really good service.Did you know you can earn £50 Amazon.co.uk Gift Cards when you sign up to our refer a friend scheme and recommend our services? Visit reedsrains.co.uk/refer-a-friend to find out more.
5/5
TrustpilotYou have a great team who gets things…
You have a great team who gets things done
Agent replied · 24 December 2024
Thank you for your kind words. We appreciate your recognition of our team's hard work and dedication.
5/5
TrustpilotProfessional and Friendly
Clark made the whole experience simple and straight forward. He (and the others that I spoke to) were all friendly and helpful.
5/5
TrustpilotExcellent service from Maria Hammill
Excellent service received from Maria Hammill at the Rothwell branch. Been looking for a property to buy, Maria is always helpful & nothing is too much trouble. Thanks much appreciated.
5/5
TrustpilotJust a quick note to thank Liz at…
Just a quick note to thank Liz at Dinnington Office for her professionalism in helping us buy our new home. I would highly recommend Liz and her team.
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