Trusted Agent profile · Stoke-on-Trent

Reeds Rains Hanley reviews in Stoke-on-Trent

3.7

★★★★★ Good

2,015 reviews across 2 platforms

17 Piccadilly, Hanley, Stoke On Trent, ST1 1EN, Stoke-on-Trent, ST1 1EN

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Reeds Rains's office in Stoke-on-Trent, at 17 Piccadilly, is rated 3.7 out of 5 across 2,015 reviews on two platforms.

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5.0 / 5

2

Reviews on Facebook

Business-wide

Trustpilot logo

2,013

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.

5/5

Trustpilot

Reeds Rains - St Helens TEN STARS🌟

Cannot recommend them enough! From start to finish I was completely looked after. Do not listen to other reviews do your research into the agent you use! Do not I repeat DO NOT be fooled with lower fees. You pay for what you get! I've had local agents trying to undervalue my house for tens of thousands of pounds cheaper because they will sell it to their mate or know an investor buying up all the property and wanted me to put it on low to get me a sale. not here. They work for you to get you the best price and offer the best customer service. I was updated regularly, and achieved OVER the asking price. Thank you for all your hard work. Ben ( on behalf of my mum and dad )

Ben · 6 April 2022

5/5

Trustpilot

Excellent - highly recommend

I used the Evesham, Worcestershire branch for the recent sale of a property in August 2020. Jeremy and the team were excellent - they operated with integrity, enthusiasm and superb knowledge of the local market. Would highly recommend. James C.

James · 1 September 2020

5/5

Trustpilot

Great service and support all the way…

Great service and support all the way through. Thank you

Lisa · 28 November 2024

Agent replied · 24 December 2024

We're thrilled to hear about your positive experience. It's wonderful to know our service and support met your expectations.

5/5

Trustpilot

We have recently taken on a rental…

We have recently taken on a rental property through Reeds Rains in Durham,Paige Hutton was an absolute superstar she helped us with every step nothing is a problem to her she is an absolute credit to the company thanks again Paige would highly recommend her.

Anna · 15 March 2018

1/5

Trustpilot

Northwich Branch DO NOT DEAL WITH.

I was dealing with Northwich Branch but never again when people say don't trust estate agents they are right the staff at this branch are two faced they tell you yes we do this and the minute your out of the door they have stabbed you in the back.I do not recommend this branch and it's staff at all.

Shah · 30 June 2019

Agent replied · 23 October 2024

Hi Shah - are you able to give me any more information so I can raise with the branch? Thanks

1/5

Trustpilot

If I could give a zero, I would.

If I could give a zero, I would. Horrible experience.

Amparo · 2 December 2025

5/5

Trustpilot

Hyde Branch: Fantastic

RR were the EA for our onwards purchase.Wendy and Gaynor were great, they handled our case with diligence and made us feel very valued. They were always extremely quick to act on requests.Would happily recommend them.

Richard · 6 July 2021

5/5

Trustpilot

Very good service very pleased with…

Very good service very pleased with whole experience staff is lovely

Abbas · 7 November 2024

Agent replied · 24 December 2024

Thank you for your kind words. We're delighted to hear you had a positive experience with our staff.

5/5

Trustpilot

Reed Reins Rhyl

I cannt thank Reed Reins enough, they gave been so calm, considerate and professional through what has been a very long winded process.I would definitely use them again amd none of them can be faulted.

Curtis · 7 September 2021

4/5

Trustpilot

We had one or two earlier issues trying…

We had one or two earlier issues trying to get the fuse cupboard in our house fixed, but I don't think Reeds Rains can really be blamed for those - the lettings team by and large were easy to reach and did make an effort to reach out to us to check our issues were resolved. Unfortunately, it did take a fair few calls to finally get the cupboard fixed, as there seemed to be a lapse in communication somewhere between ourselves, Reeds Rains and the individual they were asking to come and carry out the repairs.Overall, good service, helpful staff, just requiring an occasional chase-up

Henry · 24 February 2022

5/5

Trustpilot

Amazing service and staff at Reeds Rains Morley branch

My girlfriend and I met Niamh Titterington at a property we had arranged to view. She was prompt and immediately polite, approachable and knowledgeable, answering any questions/queries we had. The experience was made a happy and relaxed one, due to her friendly manner. Reeds Rains has been an excellent estate agents to deal with - so helpful and the best service we have had by far (and we’ve dealt with many over the years!). We thank you greatly, keep up the good work.

Jamie · 21 February 2022

5/5

Trustpilot

Reeds Rains Cleckheaton

We have just used Reeds Rains Cleckheaton for the sale of our property as they were the agents for the home we are buying. We were very impressed with the service we have been given and nothing has been too much trouble for Jess and Jon Jo when dealing with any queries and arranging extra visits for measuring up etc. which you would struggle to find with other (so called) sell your home online for free companies. I could not recommend them highly enough.

Stuart · 21 February 2022

5/5

Trustpilot

My new property.

I've just got my new property through reeds rains and they are absolutely amazing dealt with everything I needed there and then. Sorted all of my documents as soon as possible and got me in my property in the quickest time possible.. Sam who dealt with me is an absolute god send.. Thank you for relieving my stress..

Charlie · 13 September 2019

Agent replied · 23 October 2024

Hello Charlie - Thank you for taking the time to write a positive review, we are very happy to hear you've had a great experience with our team. We wish you the best of luck in your new home.Many thanks,Reeds Rains

5/5

Trustpilot

Hayley Hughes and the Reeds Rains team…

Hayley Hughes and the Reeds Rains team at the St. Helens branch have been superb in helping me to sort out a rental property I have in the St. Helens area. After being messed around by a tennant and an 'unhelpful letting agent in the local area' I can't believe how much their professionalism has put another local letting agent to shame. I wish I'd been with them years ago, and would urge serious landlords to stop wasting time and money on other letting agents. Although landlords may consider the costs to be slightly higher and think they are saving money in my opinion, Reeds Rains offer great value for money, also, their insurance cover for landlords including legal cover by arc legal has saved me a lot of hassle, and been very helpful in responding and recovering money owed, again, very well worth the initial amount paid!by going to lesser letting agents EXCELLENT.

Marianne · 10 February 2022

5/5

Trustpilot

Wakefield Lettings

Very pleased with the Lettings team at Wakefield . Samantha and Claire have done a great job finding two suitable tenants and kept me informed along the process . They’ve definitely gone above and beyond when there’s been issues . Interestingly I was considering using Reeds Rains earlier last year but circumstances changed, however I was impressed with their professionalism and support even though I didn’t end up letting at that point . So much so I didn’t look anywhere else when the flats became free.

Alyson · 9 February 2022

5/5

Trustpilot

5 Star Review

Gemma Wayman took over the letting process for me on my property in Durham. From our first conversation it was clear to me that Gemma’s enthusiasm and knowledge of letting properties was going to be the right fit for managing my property. She had everything covered from day 1. She had a friendly style and professional attitude that meant the property was let out in 2 days after being on the market. If your considering using Reeds Rains I would highly recommend them. That’s why I’m leaving this 5 Star Review.

Jennie · 2 February 2022

5/5

Trustpilot

Thrilled with the service from Reeds…

Thrilled with the service from Reeds Rains Gosforth. We were sceptical we could even achieve the asking price, but the team at Reeds Rains were confident we would. In the end they negotiated 15k over asking! Over the moon with the service we have received from them - thank you

Charlie · 6 July 2024

5/5

Trustpilot

Good Estate Agents in Stockton!

Steve, Andrea & Jessica at Reed Rains' Stockton-on- Tees, were most helpful throughout all the months they acted for us in the sale of a property which was part of an Estate for which we were The Executors. Neither of us lived in that area & we had never even visited the property! At all times they were courteous, very efficient, understanding & supportive. I can recommend them most sincerely.Well done!!Malcolm

Malcolm · 17 February 2023

5/5

Trustpilot

great service all round

great service all round, from the viewing to completion

Roger · 28 November 2024

Agent replied · 24 December 2024

We're thrilled to hear about your positive experience. It's wonderful to know that you were happy with every aspect of the process.

1/5

Trustpilot

Having been a landlord and using Reeds…

Having been a landlord and using Reeds Rains for 8 years, their service is now at an all time low. My tenants have paid their rent to RR but RR still have 2 months in their account and not mine. They have failed to provide legal documentation as required and really don’t care. Consider using a better agent!

Ian · 6 July 2019

Agent replied · 23 October 2024

Hi Ian - I'm really sorry to hear this. I will message you separately to get some more details, kind regards

5/5

Trustpilot

Chorley Office Reeds Rains

We recently sold a property with Reeds Rains Chorley officeThey were the second agent we went with and I started off feeling I would be as disillusioned as I was with the first company but I was wrongRoy who dealt with us from start to finish was excellent in the fact he actually rung when he said he would updated you when he said he would chased matters up on time liaised with other parties spoke to you as if he actually gave a dam In todays market where you get used to second rate service it was refreshing and rare to get such amazing professionalism Well done Reeds Rains keep hold of Roy you’re lucky to have himDeborah

Family · 22 January 2022

5/5

Trustpilot

The estate agent has been very helpful…

The estate agent has been very helpful and supportive in keeping us informed of the progress of the sale.

Elizabeth · 14 June 2024

Agent replied · 23 October 2024

Thank you for taking the time to share your positive experience. We're delighted that our estate agent's assistance and communication throughout the sales process met your expectations. Your satisfaction is our top priority, and we're thrilled to have been able to support you successfully.

1/5

Trustpilot

The Plaistow branch is terrible

The Plaistow branch is terrible, very rude staff with very unhelpful and aggressive attitude! The maintenance department team are very unpleasant and unapproachable! DO NOT RENT FROM THESE PEOPLE

Christopher · 17 November 2023

Agent replied · 23 October 2024

Hi Christopher,I'm sorry this has been the experience you have had with one of our branches. We would like to look into this matter further for you, we will send a request for more information and this will come directly from Trustpilot.Regards,Reeds Rains

2/5

Trustpilot

Trying to sell a house has been…

Trying to sell a house has been difficult. Staff telling me that something is a legal requirement, when it is a company policy. Staff do not want to discuss your concerns and the it is nothing to do with me, it is the managers decision, syndrome prevails. Very disappointing.

Andrew · 17 November 2021

Agent replied · 23 October 2024

Hello Andrew, I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards, Antonia Bowler, Marketing Assistant

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