5/5
GoogleYou get the feeling that they want to work for you. Rather than the flashy, over enthusiastic sales team from some of the others.
Agent replied · 24 August 2024
Thank you for your kind words and 5 star rating Dave!
Trusted Agent profile · Stoke-On-Trent
Keys Estate Agents Stoke-On-Trent reviews
★★★★★
43 reviews across 1 platform
Chimney's House, Warner Street, Hanley, Stoke-On-Trent, ST1 3DH
Keys Estate Agents's office in Stoke-On-Trent, at Chimney's House, is rated 4.2 out of 5 across 43 reviews on 1 platform, including 43 Google reviews rated 4.2.
Reviews
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
Google5/5
GoogleNice and friendly atmosphere
Agent replied · 24 August 2024
Thank you for the 5 stars Muhammed. We appreciate your kind words
5/5
GoogleWould recommend using Keys for the sale of your property. Really professional team, great quality sale images and always there when you need them
Agent replied · 24 August 2024
Thanks for the 5 stars and great review Craig!
5/5
GoogleFantastic experience buying through Keys, Festival Park. Quick responses to emails and always on the other end of the phone to help when needed.
Agent replied · 24 August 2024
Thanks for the lovely review and 5 star rating Dawn!
5/5
GoogleExcellent service. Only had a valuation but received a goody box normally suitable for movers. A nice touch. Very professional.
Agent replied · 24 August 2024
Thanks for the lovely review and 5 stars!
5/5
GoogleVery helpful nothing too much trouble and sort problems out immediately
Agent replied · 24 August 2024
Thanks for the review and 5 stars Dorothy!
1/5
GoogleRude staff and unhelpful. All the staff need to go on a customer service course. Example: when calling the office you hear in the background, its her again. No emergency call out and if you have a problem at the weekend, expect to not have it resolved until the next week or later.
5/5
GoogleKeys staff are really great and have helped me loads. An all round good experience. Would 100% recommend!!
Agent replied · 24 August 2024
Sorry for the delay in responding Hannah, but thanks so much for your lovely review.
5/5
GoogleStaff are professional, responsive & tech savy with their virtual tours.
Agent replied · 24 August 2024
Thanks for the lovely review Jasmin!
1/5
GoogleThey are lucky to even get one star but didn’t have the option of none. Rude, arrogant, and abusive staff. Not at all helpful and they are quite happy to let there tenants go without hot water for a week. Avoid them at all cost!
1/5
GooglePacking things to be moved an agent comes to see the property and all the way through is rude to me saying it's a mess because I've got boxes around the place just the cheek of it
4/5
GoogleDealt with Keys on a number of occasions and have always found them very helpful, friendly and efficient. Would recommend without a second thought.
1/5
GoogleNot effective
Agent replied · 24 August 2024
Sorry Venus, We don't have any record of you being a customer of ours so we don't know what this negative review relates to. Can you please call the office on 01782 268422 if you have an issue with anything. Thank you
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Thanks for the 5 star rating Jim!
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Thanks for the 5 star rating Sue!
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Thanks for the 5 stars Ryan!
1/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Hi Saj, We don't understand what the 1 star rating is for as we don't have any record of you being a customer of ours.
5/5
GoogleVery good service
Agent replied · 24 August 2024
Thanks for the 5 star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
