Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful treatment of a charity
Butters John Bee Newcastle-under-Lyme misled a charity that supports people in need and have taken over £5000 of charity money. They wilfully allowed a charity to rent a property that was not fit for use. What's to stop them exploiting members of the public if they are willing to exploit a charity.They need to refund the money they have taken from TWOCO, let them out of the contract and apologise if they have any morals at all.
C · 1 June 2020
Agent replied · 12 June 2024
Dear C, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotMoving House Made Easy!
Moving house is usually a stressful time, but having a professional team like the one at the Newcastle-under-Lyme branch sort out the end to end process certainly eased a great deal of the stress.I was especially pleased with the service Emma Spanton provided. Nothing seemed any trouble and any queries I had were dealt with promptly and courteously. I had regular communication with Emma which saw my sale through to a successful completion.Hopefully I will never be in the need for estate agents again, but If I did then BJB would be my first choice.Many thanks,Jamie
Jamie · 18 February 2019
Agent replied · 12 June 2024
JamieThank you so much for your 5 star review for the service you received from us and I know Emma will be particularly thrilled to receive such praise for a job well done. Wishing you many happy years in your new home.RegardsJulia Bramfitt CPEA FNAEABranch ManagerButters John Bee
★★★★★ 5/5
TrustpilotAmit has been extremely helpful and…
Amit has been extremely helpful and informative with regard to our house purchase.
JILL · 19 January 2023
Agent replied · 12 June 2024
Thank you for your kind words.. Congleton BJB
★★★★★ 5/5
TrustpilotI recently purchased a property in…Nantwich
I recently purchased a property in Nantwich, Cheshire; the agent was BJB Nantwich office. From the first viewing, with a lovely, friendly & helpful lady - Lisa - I was impressed with the professionalism, punctuality and attention to detail right through to the completion of the purchase. What I was particularly impressed with was the level of communication - Lisa ensured both she and I was fully up to date throughout the process and even on occasion provided information ahead of my own solicitor! I would thoroughly recommend the Nantwich office if you are looking to buy a property in Nantwich.
Glenn · 29 January 2019
Agent replied · 12 June 2024
Hello and thank you for taking the trouble to leave us such a favourable review. We’re delighted that you have had such a good experience when dealing with us.As you’ve seen, Lisa is an asset to us and we receive many lovely reviews for our service, many of which mention her.I’m lucky to work with such a great team here and we all enjoy seeing the satisfaction that results from great service. Good luck for the future and please get in touch if we may help in any way at all.Gary Fear, Branch Manager
★★★★★ 5/5
TrustpilotGreat service and support
After unpleasant situations with one of the other property agency, we decided to try to go with Butters John Bee who also advertised the same flat we were interested in. We have been shown the flat by Elisha Hennessey, who is not only very professional but knows how to listen, respect, and understands the needs of the clients. Despite having limited time for our appointment she went extra mile to show us another apartment, that (after what we have discussed with her) would be more suitable for us. She did not push us with taking decision nor rushed while viewing the flat. What is more she showed interest in what we think and feel, and in case of anything that could be repaired or improved she spoken nicely about the landlord and assured us that they would fix whatever needed before we move in. She was very friendly and engaged herself in conversation, making us felt valued. Thank you very much Elisha! When we met she said she just started working for BJB two weeks before. For us it seemed like she was doing the job for ages! Well mannered and a lovely person!
Anna&Nasim · 27 January 2019
Agent replied · 12 June 2024
Dear Anna&nasim, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We hope to be of service to you again in the future. Best wishes, butters john bee Wolverhampton
★★★★★ 5/5
TrustpilotI dealt with Michael and Connor who…
I dealt with Michael and Connor who were extremely efficient and got back to me straight away with answers to any enquiries that I had . Would highly recommend .
Diane · 9 January 2020
Agent replied · 12 June 2024
Hi DianeThank you so much for your 5 star review and your lovely comments, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
★★★★★ 5/5
TrustpilotJo at Stafford was very helpful through…
Jo at Stafford was very helpful through out a difficult and extended purchase from Butters. She did not hesitate to help in all ways to eventually get Emma's purchase through.
MR · 11 December 2019
Agent replied · 12 June 2024
Mr P Jackson, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, butters john bee Stafford
★★★★★ 5/5
TrustpilotSteve Boyd arrived at our property as…
Steve Boyd arrived at our property as arranged, to complete a valuation report he was very professional in everything he did, leaving nothing uncovered
Mr · 26 January 2026
★★★★★ 5/5
TrustpilotKind and helpful staff
Contacted the Winsford office and spoke to Layla to register and book a property viewing. Layla was a pleasure to talk to; she was very informative, very helpful, and very kind.
Hannah · 4 June 2019
Agent replied · 12 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 1/5
TrustpilotThis is a terrible company to use
This is a terrible company to use. They never return calls or emails. Would never use them again and would tell anyone who is considering using them to be aware.Sold my house through them and had nothing but headache. When I went to collect keys to withdraw property from market, they took me seriously. Very expensive fees for a company that does not value its paying customers
Seta · 5 September 2024
★★★★★ 1/5
TrustpilotThe joke company bjb they can’t improve company can improve…
The only way this company can improve is to be shut down they are liars. I would not trust them. They take your money and they take the tenants money Thousands of pounds, and then don’t give a s££t about anybody I will never use these people ever ever ever again stay well clear
JASON · 3 August 2023
Agent replied · 12 June 2024
Hi,We're sorry to see your review. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
GoogleBreeze was excellent and talked me thru every step of the process, even when dealing with probate issues
Would highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Simon · 13 June 2021
Agent replied · 12 June 2024
Many thanks for your review Mr Deakin we were happy to be of service :)
★★★★★ 5/5
Trustpilot5 stars well earned
It's been stressful throughout the process due to the covid and the apartment had issues but the staff at Butters John Bee have been great!Understanding and hard workings they have all the time in the world for you when in fact they are really busy. Ellie, rebekka, Richard and Lucy have all helped and so has everyone else. Wonderful service over the months and weeks and now I do believe I'm in a perfect home. Thanks!
Kyle · 6 June 2020
Agent replied · 12 June 2024
Dear Kyle, Thank you for your review about the Hanley team, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 1/5
TrustpilotDon't touch with a bargepole
BJB used to have a good reputation. However the Newcastle branch has really let them down. They took advantage of the COVID pandemic to con a local charity out of £5000 pounds by getting them to sign a lease based on a video. The charity trusted BJB, but when they were to move in they found it in a disgusting state, unfit and without fire escapes. Do the right thing BJB. Refund the money and apologize.
John · 2 June 2020
Agent replied · 12 June 2024
Dear John, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 1/5
TrustpilotSelling dreams indeed.
Selling dreams indeed. My friend Deborah has rented a property to help support vulnerable migrant women, and due the coronavirus, she wasn't allowed a proper viewing. BJB have clearly taken advantage of this fact - when Deborah moved in there was an improper fire escape, there were bags of rubbish strewn about the place, and there was not even a boiler! This is outrageous and yet another example of landlords' & their agents' contempt for renters.
Patriquefostere · 1 June 2020
Agent replied · 12 June 2024
Dear patriquefostere, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotCustomer service recovery! 5*
We recently experienced what you would call a winter nightmare. The boiler broke leaving us with no hot water or heating. However, after speaking with Natalie I was left feeling assured and her main priority. Natalie remained in contact from start to finish. Within a few hours it was sorted. Thank you Natalie. All the best for 2021.
Jade · 18 December 2020
★★★★★ 5/5
TrustpilotPHIL from Crewe agency is the best
PHIL from Crewe agency was amazing today. He helped me a lot, great person ! I think everyone should have this type of experience that i had today with Phil, there are still some good and kind agents! Well done, Phil, i recommend him to everyone
Andreea · 3 February 2024
Agent replied · 12 June 2024
Thank you for your kind review about Phil. Kind Regards, Property Management.
★★★★★ 5/5
TrustpilotMy property let out within a week of Advertised
Thanks Abby for getting my property let with a week of advertising itThe tenant moved in a week later which I could be more pleased of the services Atcha Norris
Atcharaphorn · 16 June 2019
Agent replied · 12 June 2024
Thank you for your review and kind words. I am pleased that you are very happy with the service at Butters John Bee Newcastle. We look forward to dealing with you again should you need our assistance. Kind RegardsAbigail iliffLettings Manager
★★★★★ 5/5
TrustpilotSelling Mums House
I recently helped my mother move house and used the services of Butters John Bee.They were professional, competitive and no hard sell, but what really made a difference was the way they looked after my mother who had not long been widowed. All the staff, Josh and Cathy but to name a few made what could have been a traumatic time so much easier. She even calls in to their office for a coffee!!Thank you so muchDavid Calvert
David · 28 April 2019
Agent replied · 12 June 2024
Dear David , Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your mums property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and look forward for when your mum pops in for a coffee.Best WishesCarlos
★★★★★ 5/5
TrustpilotHighly Recommend
Had a brilliant experience dealing with Emma at BJB.From the initial enquiry Emma has been extremely helpful & professional. I would definitely use BJB for any future lettings
Stephanie · 21 February 2020
Agent replied · 12 June 2024
Dear StephanieThank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Emma, please do not hesitate to contact us if we can be of help in the future.Kind RegardsButters John BeeCrewe - Lettings
★★★★★ 5/5
TrustpilotWinsford Branch
Jenna has been very helpful in finding me my new home. And didn't mind me asking a million and one questions. She was very polite and caring
Peter · 10 June 2020
Agent replied · 12 June 2024
Dear Peter, thank you for taking the time to write a review regarding the service you have received. I am happy to hear that you found the service helpful and I wish you all the best of luck in your search for a new home. Kind regards,Jenna StelfoxLettings Manager
★★★★★ 5/5
TrustpilotExcellect Service
A massive thank you to Lucy for helping me get into my new home. Everything went smoothly from the first viewing to move in day. Cant thank you enough!
Breeze · 4 September 2019
Agent replied · 12 June 2024
Hello Breeze, thank you ever so much for the brilliant 5* review you have left for Lucy! I will ensure your kind words are passed on to her. Kind regards, Charlotte Foden - Assistant Lettings Manager
★★★★★ 5/5
TrustpilotWonderfully service
I dealt with Paul Jeffries at the Stoke branch, his help and advice was excellent. I couldn’t have managed without. I would recommend his services to anyone.
Jean · 11 March 2024
★★★★★ 5/5
TrustpilotGreat client care
Extremely pleased with efforts of Butters, in particular Liz Thompson, for her continued patience and support during what could have been a very stressful period. Great customer service.
Ms · 27 November 2019
Agent replied · 12 June 2024
Hello Ms Clarke,Thank you very much for such a kind review, I will ensure your words are passed on to Liz and the team. Kind Regards,Charlotte Foden - Assistant Branch Manager
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