Trusted Agent profile · Stoke-On-Trent
★★★★★
1,330 reviews across 2 platforms
75 The Strand, Longton, Stoke-On-Trent, ST3 2NS
Butters John Bee Lettings's office in Stoke-On-Trent, at 75 The Strand, is rated 4.3 out of 5 across 1,330 reviews on two platforms, including 269 Google reviews rated 4.7.
Every review we hold for the Stoke-On-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service was delivered from…
Excellent service was delivered from members of staff to help ensure our journey was as easy as possible going through the renting process. Questions were answered honestly and professionally and staff communicated well with myself at all times.
Hello Samara, thank you for your lovely 5* review and kind comments!
5/5
TrustpilotStaff have been helpful from the start
Staff have been helpful from the start, always getting back to me in a timely fashion and answering my query's, specific thanks to Chelsea for taking me round the property and Lydia for sorting everything else!
Dear Phil, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
1/5
TrustpilotDon’t use the Crewe Office
I have bought and sold 16 houses and have never come across such incompetence as this Crewe estate agents. We are 48 hours from completing on a property they are selling and no one will speak to me. We haven’t even exchanged contracts as the vendors solicitors will not return calls. It is up to the estate agents to chase Solicitors and vendors and keep purchasers informed and not ignore them. I will take further action against them.
Hi there, We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
1/5
Trustpilotunable to get hold of staff to talk…
unable to get hold of staff to talk about issues or late rent. you can ring 10 times and no one answer. lots of good staff left the company.
1/5
TrustpilotIt is the worst state affect I came…
It is the worst state agent I came across or heard offThey will rip you offNever responded to my queries (phone calls, messages and visits) with actions except very little and after you suffer a lotProperty was not as advertisedThey did not fix hot water leak and I paid £700 extra in my bill until I insisted on them fixing the issuesProvided several false claims of damages to the property and claimed damages for faulty items that were not in the property and I had to fight with them for long time until we ended up in charging me >£500 for claim that the property was not cleaned when I left which was a false accusationI am going to contact the ombudsman suing them for fraud and false accusations and causing lots of stress to usIf I can file a case I will do but I will ask a solicitor firstDon’t use this state agent They will rip you off
5/5
GoogleAfter our viewing yesterday, Cheryl was lovely, extremely helpful and informative. Thank you x
Thank you for your kind words. Was a pleasure to show you around.
5/5
TrustpilotThanks to Butters Carlo Marchionne
My many thanks to everyone at butters John bee, for the most fantastic service I received from start to finish of my house sale. Maxine Parton was absolutely brilliant and so professional throughout, thanks again Carlo Marchionne.
Thank you very much for your kind words and 5 star review. If you require any help in the future please do not hesitate to contact us.
5/5
TrustpilotCarol Yearsley
I work along side carol Yearsley as a roofing contractor for butters John bee as I do for a lot of other estate agents but out of everyone Carol is the most effective person of getting back to me and always sending the correct information I need to price and then complete a job excellent to work along side and definitely an asset to butters 👍
5/5
TrustpilotBig thank you to Liz Thompson and her…
Big thank you to Liz Thompson and her amazing team in property management - since taking on our properties, nothing has been too much trouble - keep up the good work, Liz & Co!
Dear Clare, Thank you for your five star review regarding Liz. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
5/5
GoogleMargaret and the team at BJB were professional and very prompt at all times and helped me go through the process seamlessly. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism
Thank you for your review Vivek we look forward to working with you in the future.
5/5
TrustpilotI am selling my house with Madison…
I am selling my house with Madison Emery-Hyson, she has been a god send! The amount of running around and hassle she had to put up with from my housing association was ridiculous and I can guarantee that she needs a pay rise!!!!!!!!!!! She constantly kept me up to date and would email me (what seemed to be) out of her normal work hours and it was always a pleasure to chat to her.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
4/5
TrustpilotGood Experience
Good Experience, special thanks to Chelsea for arranging a video call for the viewing as we could not be there at the Property. Also, the whole process of completing the forms online has been quite smooth
From all of us at Butters John Bee Newcastle Under Lyme we hope that you will be very happy in your new home.
1/5
TrustpilotThe most disgusting agency
This is the most untrustworthy and ridiculous company I have ever seen. I used BJB Crewe branch. Before handing it over to them, I was told that I needed to sell my property as soon as possible, otherwise I would use part exchange, they said please give them a chance and can stop the selling anytime when you need. When we saw the advertisement for my house appearing on the website, it lacked many of the advantages of the property, and the photos were incomplete. I needed to be reminded to add more to make the advertisement more attractive.Since a long time , no one has come to view the property, then I informed BJB that I wanted to take the property off the market for part exchange, at this time, they tell me there are two viewing appointments on her hand and arranged a couple to come very quick. Is this really a coincidence?However, when the couple come, they kindly told us that they had prepared to view the property a long time ago, but no one made arrangements. BJB did not fully assist me in selling my property, so I asked BJB to stop the selling and remove my property from all web pages immediately.Then BJB’s agent began not to answer calls, messages and emails, which affected my property’s inability to conduct part exchanges. Therefore, the quotation was lowered, and it was not resolved until I complained to the head office.At the end they also lied that they had brought four guests to viewing the property. If any of them buy my property, we will still have to give them a commission. They can do anything just for money,they do nothing but want to get everything, I would like to appeal to everyone not to use this company, this is the worst decision in life.
5/5
TrustpilotI have just recently used BJB to obtain Tenants
I have just recently used BJB to obtain me Tenants for 2 of my properties. Jenna from BJB Winsford was brilliant and found me the Tenants quickly and handled everything in a professional manner.Well done.
Dear John,Thank you for your review regarding your experience with our Lettings Team, we are delighted that you are satisfied with our tenant finding service and hope you will consider us for any ventures in the future.Kind regards, Jenna StelfoxLettings Manager
5/5
GoogleMargaret was superb. Very polite and super professional. A credit to the company
Thank you very much for your kind words Mick, we wish you all the best for the future.
5/5
GoogleWe requested a valuation for our property and Tim Prescott came to view, he was absolutely amazing, very professional, friendly and knowledgable. He talked us through all the options, what would be the best approach to realising the best price, and what the next steps would be… We can’t thank him, or recommend Butters John Bee enough… excellent service, Thank you
Thank you for taking the time to leave such a great review about Tim. We are delighted he was able to help you. All the best and please come back to us if we can help at any time in the future. Regards, BJB Longton
5/5
TrustpilotI would highly recommend butters John…
I would highly recommend butters John bee winsford, Tresa Harris is absolutely fantastic, very pleasant, professional, and very responsive, I will be using this branch in the future.
Vinny - Thank your for your kind words, its greatly appreciated - Lauren Ellison (Winsford Sales)
5/5
GoogleExcellent Service I am satisfied and content with the customer service from BJB especially I want to mention the name of Amy Simpkin, she is a star for this company and I am sure she will take this company to another level. KEEP IT UP! I was going round and round to look for a property and this professional lady help me to find the best property. Thank you so much
Thank you for you kind words and please don't hesitate to contact BJB Longton if you require anything further. We are always happy to help 😊 …
5/5
TrustpilotMy experience with Butters John Bee has…
My experience with Butters John Bee has been excellent. I found a property I was interested in renting and they were in contact with me straight away. The communication was constant and clear and having one person manage my application made things so much easier. Grace was extremely helpful and kept me up to date throughout the process. Very friends and supportive. Would highly recommend
5/5
TrustpilotAmazing agency
Very happy with everything, Grace was amazing she was very attentive and friendly. She help us finding a home fit for us. Would definitely recommend this agency to everyone. Thank you so much Grace :)
Dear David.I am delighted to hear your kind words regarding Grace and the service provided by the BJB Newcastle Office. Thank you so much. Kind RegardsAbigail IliffLettings Manager
5/5
TrustpilotI am currently in the process of buying my first home
I am currently in the process of buying my first home and Lily at the Hanley branch has been extremely helpful. Any questions I have had have been answered quickly and nothing is too much to ask!
Hi Keeley, Thank you for sharing your experience with us. We are glad to hear that Lilly Keatman was able to help you so much. We appreciate your feedback and will continue to strive for excellence in our service. Good luck for the future and very kind regards Phil Jones, branch sales manager. Butters John Bee Hanley.
5/5
GoogleClair Ryan has gone above and beyond to help me sell my property. Being stuck in lockdown over 170miles away Clair has talked me through all my options, all the forms and documentation, she has taken over the viewings too. Nothing has been too much to deal with and a comprehensive service and a friendly voice to guide me has been amazing. Clair I can't thank you enough for being my rock through a difficult time.PositiveProfessionalism
We are always here to help and glad in the current circumstances you are still happy with the service you have been provided with.
5/5
TrustpilotI found that Charlotte and Hayley were…
I found that Charlotte and Hayley were a great help and kept me informed through out all the process, Very professional and would recommend these 2 any body in the market.Thanks youAaron Sidhu
Hello Arron,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleBreeze was so helpful in every way from start to finish , when ever we needed help she dealt with it straight away , couldn't have completed with out here Many Thanks Chris & Shell
Dear Christopher Watts, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Kind Regards Claire Baverstock Branch Manager
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