Butters John Bee Lettings Stoke-On-Trent reviews

★★★★★ 5/5

Trustpilot

Excellent service

I have been on a viewing with Corrie from the Crewe branch and I was very pleased with her knowledge and how much information she gave me. She explained all about the deposit options and the whole process of renting as I have never rented before. She made me feel relaxed and comfortable, Thank you Corrie.

Mrs · 13 February 2020

★★★★★ 5/5

Trustpilot

Myself and my partner would 100%…

Myself and my partner would 100% recommend BJB. They have made the move into our rental property as smooth as possible and have been timely in dealing with any requests we had for the landlord. Fay has been particularly helpful in enabling communications between ourselves and the landlord, and ensuring that all parties are happy! Thanks Fay!

Rebecca · 11 April 2019

★★★★★ 5/5

Trustpilot

Excellent Service

Have dealt with Charlotte from the first viewing right through the transaction. She is friendly, professional and kept on top of the progress through conveyancing. Highly recommend.

DP · 1 December 2023

★★★★★ 5/5

Trustpilot

Professional service

I experienced a smooth, efficient professional service from the team at Sandbach with particular thanks to Reuben who was unfailingly polite and helpful and for whom nothing was too much trouble. I should like to wish the whole team a very merry Christmas and happy New Year

Liz · 22 December 2021

★★★★★ 5/5

Trustpilot

Liz has been absolutely phenomenal in…

Liz has been absolutely phenomenal in dealing with my queries, after what was turning into a nightmare situation, Liz has taken on my property and is chasing everyday for me, it’s times like this that shows the true quality of the staff Butters John Bee who go above and beyond! Thank you Liz xx

Madeeha · 6 May 2020

★★★★★ 5/5

Google

We are just starting our buying journey with Butters John Bee, but I already have to compliment Margaret Tinsley, Branch Manager of Longton on her efficiency. I have only had limited dealings with her, but she is personable, professional and very efficient. She has really helped us find our ‘Forever Home’………. Now all she has to do is to help us make it happen and see the purchase through to completion, But I’m confident and look forward to working with her. Thanks again.

Quirky · 18 July 2023

★★★★★ 5/5

Trustpilot

Chelsea has been really helpful and…

Chelsea has been really helpful and quick to respond to any questions or concerns we have had.She was very patient with us and was always willing to explain everything to us as we didn’t understand some bits.We have had a really pleasant experience with butters and look forward to moving into our new home shortly

Laila · 17 October 2019

★★★★★ 1/5

Trustpilot

Not interested at all. Didn’t verify Facts.

Wanted a view a property in Cannock area. Told no, as only can view if I’ve sold my house. I am buying with my mother who is a cash buyer. But they didn’t even ask this. Just assumed that we were not in a position to buy and had two homes to sell, and therefore not viable. I had lost interest at this point as the Only thing they were interested in was then coming to value our properties. Drumming up more business. Poor service and a possible lost sale which is a shame.

KW · 5 July 2023

★★★★★ 5/5

Trustpilot

Great for maxmising revenue!

Just used bjb to let my third investment property and take over the managment. As per usual this was a seemless process with advice from the team on buying and setting up in a company name to maximise my return. Thank yoh ti all the team especially Michael with his cheeky southern ways!

Kate · 27 June 2020

★★★★★ 5/5

Trustpilot

From start to finish the process has…

From start to finish the process has been stress free and easy. All staff are polite and very helpful to deal with. I would highly recommend Bjb Hanley. I would also like to say a big thank you to Lucy Strassmann for always been on hand to answer any of my questions.Kindest regards Hayley

Miss · 24 February 2020

★★★★★ 5/5

Trustpilot

Amazing help from lucy

Amazing help from Lucy Strassman with It being our first time renting we fount that Lucy went the extra mile too make sure we understood everything And answered every query we had fast and informative and still followed up see if everything was okay after we had moved in 10/10 would highly recommend

Kieron · 24 June 2020

★★★★★ 5/5

Trustpilot

butters john bee Crewe

This is the now second property I have let with Butters John Bee Crewe.A very experienced and helpful team who have always dealt effectively in finding the right tenant within a good time scale.Special mention to Steve Parker, Rebekka Gill and Michael Ferris who have given there time and expertise along the way.

Craig · 19 June 2020

★★★★★ 5/5

Trustpilot

I have sold my property with…butters John bee

I have sold my property with buttersjohnbee and I found them extremely professional they kept me in touch all the way through and would highly recommend. gurdia Grover was very helpful as she went canvassing out for me to help me find our home, Katie was also very helpful throughout would highly recommend everyone buttersjohnbee

Shubnum · 12 September 2019

★★★★★ 5/5

Google

I had a lovely conversation with Taylor over the phone, she was so friendly and helpful :)

Charlotte · 20 January 2026

★★★★★ 1/5

Trustpilot

Truly Awful Service

We've been dealing with their Hanley (Stoke) branch. They're supposed to be managing a property but have done pretty much zero (apart from take their cut every month), and we're basically dealing with everything ourselves.

RUBAN · 12 May 2026

★★★★★ 5/5

Google

Taylor and cerys very friendly and professional would highly recommend

Rebecca · 16 March 2026

★★★★★ 5/5

Google

I’ve just purchased my first home through BJB Longton and they’ve been absolutely amazing. Margaret, Cerys and Tim have gone above and beyond to provide me with the best possible service. Their communication, attention to detail and initiative has been outstanding and I would not hesitate to recommend them to friends or family. Cerys in particular, who was managing my purchase, really is a diamond. She always went the extra mile for me, with my many requests from start to finish and I could not be happier. 😄 Thank you for all of your help guys! 🔑🏡

Ryan · 13 June 2023

★★★★★ 5/5

Google

Very accommodating & professional, sold our house with Cheryl and from valuations, to booking viewings up to completion they have made it very smooth & easy for us. The office is very easy to contact as well if you ever had any queries. Before going with BJB, we had a few valuations from different companies who were hard to get hold of after, also didn't seem very professional. Would definitely recommend Butters John Bee! we'll be using them again in the future.

Gian · 13 June 2023

★★★★★ 5/5

Google

Cerys has been brilliant and we can’t wait to move in our new home, very professional and helpful…highly recommend

Adele · 13 April 2024

★★★★★ 1/5

Trustpilot

I am extremely dissatisfied with the…

I am extremely dissatisfied with the service I received from Butters estate agent. They failed to communicate with me about the progress of my property sale, ignored my phone calls and emails, and redirected me to a head office that never returned my messages. They also recommended a conveyancing solicitor that was shut down by the CLC (Council for Licensed Conveyancers) the day before I was supposed to move. Butters did not inform me of this situation and I had to take time away from work and waste my time and money to visit their Hanley branch in person because they wouldn't answer my calls. This has caused me a lot of stress and frustration and I do not recommend them to anyone.

Nick · 8 June 2023

★★★★★ 5/5

Google

We started the process of buying/ selling our house a week before our baby was born. The support from Breeze and the team has been above and beyond our expectations. Buying/ selling would be stressful without a newborn baby and the support I have had throughout the whole process from Breeze has been such a relief. From answering my many questions to her going out of her way on moving day to make sure we had the best experience possible. Thank you for helping us move in to our ‘forever home’ and in time for our first Christmas with baby.

Suzi · 13 June 2021

★★★★★ 5/5

Google

Butters John Bee have provided an excellent service from start to finish with helping me to sell my property. Claire was really positive and friendly when she came to provide a valuation and whilst we also had other local estate agents out at the same time to give a valuation, the service described from Butters just felt more in line with what our expectations were and we knew this was the right choice for us. When the photos were taken for our brochure and to appear online Claire was here for over an hour making sure we were happy with the angles and lighting, it didn’t feel rushed at any point. Butters were different to other companies in my experience as they didn’t advertise on Rightmove then sit around waiting for buyers to come to them, they were actively promoting my property through social media and direct phone calls to previous customers who had expressed an interest in a property such as mine. I had 5 viewings before my house even went live on Rightmove and it sold in under 6 days of having the photographs taken (was actually only 4 working days). The team at Butters are really driven and promoting your property is their priority. I felt comfortable ringing and asking as many questions as I needed to and they were eager to help with anything and everything. The phone is never left unanswered and the staff in the office can’t do enough to help and assist. Thank you!

Katie · 13 June 2021

★★★★★ 5/5

Trustpilot

My experience with Butters John Bee has…been excellent!

My experience with Butters John Bee has been brilliant from start to finish. My agent Elisha was so kind, helpful and professional...She mad me feel like I counted and that they genuinely wanted me to be successful in my new move. Always quick to get back in touch! I would definitely use them again!

Kerry · 6 September 2019

★★★★★ 5/5

Google

Cerys has gone above and beyond to make my move as smooth as possible I have had weekly updates nothing has been too much trouble would highly recommend Cerys

Elizabeth · 17 August 2023