Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI would recommend BJB
I would recommend BJB! They made the process so easy for myself and my partner to rent our first house. Jenna always kept me updated and always responded quickly to any questions that I had. Very reliable and friendly!
Daisy · 24 September 2019
Agent replied · 12 June 2024
Dear Daisy,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
★★★★★ 5/5
TrustpilotGreat service once again
It would have been easier to build the house from scratch than buy this one. Everything that could go wrong did! Throughout it all Diane ensured that everyone was kept up to date with what was happening and followed up on every email i sent straight away. I have bought and sold several houses through Butter John Bee over the years and their great service keeps me coming back every time.
Wes · 4 September 2019
★★★★★ 5/5
TrustpilotLiz Thompson : Butters John Bee
Been speaking to Liz Thompson over the last couple of months to pay back my arrears. She has put me at ease and been very helpful. Need to be more people like this at Butters John Bee.
Oliver · 3 June 2020
Agent replied · 12 June 2024
Good morning Oliver, Thank you for your 5star review about Liz, we are glad to hear that you are happy with the serivice that has been priovided. If we can help with anything else please let us know. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 1/5
TrustpilotButters John Bee have been exploiting a charity
Butters John Bee have been exploiting the COVID situation to deceive a charity into letting a property not fit for purpose. Avoid at all costs, they are unscrupulous and will take your money without a second thought.
Wam · 1 June 2020
Agent replied · 12 June 2024
Dear Wam, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotEllie Ratcliff - very efficient
Ellie Ratcliff has been very helpful, professional and diligent in order to successfully manage a recent change of tenancy.
John · 17 December 2020
★★★★★ 5/5
TrustpilotStacey O'Hara
Stacey is always very helpful professional and polite when we are dealing with her, a great asset to BJB
Jacqui · 13 November 2020
★★★★★ 1/5
TrustpilotPlease do not use this agent I’m a…
Please do not use this agent I’m a landlord and neither me or my tenants can get any answer from there head office they do not respond to emails or return calls the worst agent I have ever used I’m on a fully managed contract and they do not manage anything my tenant had to drive to my business address to report a problem stay clear
Friend · 8 February 2021
★★★★★ 5/5
TrustpilotSophie from Winsford branch
Sophie from Winsford branch has been fantastic. With great advice and knowledge. Highly recommended
Jo · 1 August 2023
Agent replied · 12 June 2024
Thank you for your kind review for Sophie. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
★★★★★ 5/5
TrustpilotMet Lydia on a viewing
Met Lydia on a viewing, she was very helpful and knowledgeable. She kindly answered all my questions with an impeccable degree of professionalism and courtesy. I would return to Newcastle branch thanks to her overall customer experience.
Ben · 26 February 2020
Agent replied · 12 June 2024
Ben Gleave, we are glad we could help!
★★★★★ 5/5
TrustpilotExcellent service by Luke and…
Excellent service by Luke and Charlotte, who found us a tenant during lockdown in less than a month from completing a purchase. Very comprehensive referencing service. I would highly recommend BJB for both sales and lettings.
MARIA · 24 June 2020
Agent replied · 12 June 2024
Dear Maria, Thank you for your five star review regarding Luke and Charlotte. If we can help with anything else please let us know. Kind Regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
TrustpilotRecent Viewing
We recently viewed a property for rent. Grace from Hanley conducted the viewing with us and she was excellent. We found her to be friendly, knowledgeable,and professional in her manner. Overall a very positive and enjoyable experience.
Heath · 11 February 2020
Agent replied · 12 June 2024
Hello Heath,Thank you for your kind review about Grace, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotI spoke to Molly recently on the phone
I spoke to Molly recently on the phone, she was an absolute delight and extremely helpful! Thanks Molly
Liv · 11 December 2020
★★★★★ 5/5
TrustpilotPortal problems
I needed help and information relating to the portal. Carol Yearsley was of great service.She did an excellent job.
Paul · 4 September 2020
★★★★★ 5/5
TrustpilotLots of helpful advice
Have used BJB to let my second property after bad experiences with my other letting agent. Had nothiing but help and advice from Jenna at BJB Winsford even before I agreed to use them on my second property. When my first property becoomes vacant I'll be using Jenna to manage that one too. I would recommend anyone with a property to let to use Jenna and BJB.
Clwyd · 28 August 2020
★★★★★ 5/5
TrustpilotButters John Bee - Newcastle under Lyme
Second rental with BjB Lettings and same impeccable service from a professional team lead by Chelsea Woodroffe. The letting company who has the solution to find the best place for you to live. Highly recommend this company!
Flo · 30 November 2019
Agent replied · 12 June 2024
Dear Flo, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
TrustpilotExcellent service at Butters John Bee
Excellent service at Butters John Bee, Winsford, efficient and achieved an incredibly quick sale for me within first week of property going to market. The team are extremely professional and very knowledgeable about the local market. Definitely recommend.
Julia · 12 June 2019
Agent replied · 12 June 2024
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. butters john bee Winsford estate agents
★★★★★ 5/5
TrustpilotDanielle is always quick to respond to…
Danielle is always quick to respond to my emails or calls over any concerns I have with my property.
Gary · 30 June 2020
★★★★★ 5/5
TrustpilotSpoke to Molly Farrelly in property…
Spoke to Molly Farrelly in property management today .... great help and a credit to your company
Pat · 11 January 2021
★★★★★ 5/5
TrustpilotFantastic service
Absolutely fantastic service highly recommended Property Manager Stacey very professional would definitely recommend this company to any landlord
Dylan · 9 October 2020
★★★★★ 5/5
TrustpilotDeborah Birks
I contacted butter with an inside regarding a payment I made. Deborah Birks dealt with my enquire and I would like to say that she was absolutely amazing very professional land helpful. Thank you very much.
Danniie · 7 February 2020
Agent replied · 12 June 2024
Hello Danniie,Thank you for your review, we really appreciate the feedback. If we can help with anything else please don't hesitate to contact us. Kind regards, Charlotte FodenAssistant Branch Manager
★★★★★ 5/5
TrustpilotHighly Recommended
As this was my first move, as a widow, I was extremely nervous. Each person I spoke to at Butters John Bee was very helpful and friendly making my love a surprisingly enjoyable experience. Mrs Taylor, Stafford.
Jayne · 29 July 2019
Agent replied · 12 June 2024
Hello Mrs Taylor,Thank you for taking the time to leave us such lovely feedback, it has been a pleasure assisting you with your sale.We hope you enjoy your lovely new home!Many thanks, BJB Stafford
★★★★★ 1/5
TrustpilotGet somebody to contact you back is…
Get somebody to contact you back is impossible. I have been calling them for ages to report a problem at the house, nobody bothers to contact you back or send the engineer
Paul · 26 February 2021
Agent replied · 12 June 2024
Dear PaulPlease contact the office to discuss the issues you are having and we will look into this for you, we apologise over the lack of communication you have received from us.Kind RegardsBJB CreweLettings
★★★★★ 5/5
TrustpilotButters John Bee Lettings, Stafford
Jason and Hayley at the Stafford branch continue to give an excellent service, in my experience it is a gold standard that other branches would do well to replicate, I would have no hesitation in recommending them.
Liz · 24 May 2019
Agent replied · 12 June 2024
Dear Liz Sherratt, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.Hayley Butters John Bee Lettings
★★★★★ 5/5
TrustpilotI deal with Stacey on a regular basis…
I deal with Stacey on a regular basis and find that she's always courteous, informative and polite. Nothing is too much trouble for her and she really is willing to go above and beyond as she has on many occasions. As the face of butters John bee she really is a credit to the company. An absolute delight to deal with keep it up girl
Mr · 30 October 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
