Trusted Agent profile · Stoke-on-Trent
★★★★★
1,135 reviews across 2 platforms
Suite 1, Albion House No.2 Etruria Office, Village Forge Lane, Festival Park, Stoke-on-Trent, ST1 5RQ
Butters John Bee Land's office in Stoke-on-Trent, at Suite 1, is rated 4.2 out of 5 across 1,135 reviews on two platforms, including 59 Google reviews rated 4.7.
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
5/5
TrustpilotA pleasure to work with...
Worked on various jobs and projects for liz over several years and she has a very efficient "can do" attitude. Wouldn't hesitate to recommend liz as a good point of contact and I look forward to working with her again for many years to come 😀
Dear Richard, Thank you for your review about Liz, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotI’ve heard that Butters John Bee have…
I’ve heard that Butters John Bee have taken advantage of a charity for people suffering from domestic abuse. They have stolen money that was intended to provide support for women, men and families who are greatly in need. I will certainly never be using their services.
Dear Alicia, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotAbsolutely lovely
Absolutely lovely, Natalie was so helpful and professional, such a lovely girl nothing was to much effort ! Always accommodating with my schedule and commitments, will recommend highly.
5/5
TrustpilotWe are very grateful to Jenna Stelfox…
We are very grateful to Jenna Stelfox from BJB, because with patience and kindness we have helped us in everything and ways to get property. once again thank you for your hard work God always protects you and your family at your every step. BJB is the Best
Thank you for your lovely review about Jenna. It is nice to hear how happy you are with her customer service.
5/5
TrustpilotStacey is excellent
Given the current circumstances, Stacey is doing a remarkable job. Really good communication, info provided in a timely manner, a very professional & efficient member of your team.
5/5
TrustpilotThanks to Micheal
Thanks to Micheal. At what has been a difficult time to say the least, he has been professional and on the ball !! Would 100% recommend. Mrs Gorman
5/5
TrustpilotLucy, fantastic service
Lucy made my experience simple and easy with her ability to respond efficiently and with the answers to any of my questions, overall a very pleasant experience with Lucy.
5/5
TrustpilotI'm using Butters John Bee 'regularly'…
I'm using Butters John Bee 'regularly' and ALWAYS nice and helpful staff, everything sorted on time. Worth every single penny! It's not even possible to compare with other agents as i didn't come across with agents who does what they promised - except BJB of course ;-)HIGHLY recommended!
Thank you so much for lovely comments, it means a lot to us.
5/5
TrustpilotMy experience with butter John Bee was…
My experience with butter John Bee was great , delt with Jenna Stelfox, who was brilliant, nothing was a hassle for her, will promptly respond to any of our queries , very professional and polite .The renting process was straight forward cant recommend this agency enough :)
Dear Omar,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you and your family all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
5/5
TrustpilotExcellent service
Excellent service, I couldn’t get to the office so Kristianne drove twenty miles to me to sort the paperwork out which was quick and easy.Thank you
Hi,Thank you for taking the time to leave us a great review about your experience with us and Kristianne from the Nantwich branch!
5/5
TrustpilotOutstanding, outstanding, outstanding
Outstanding! Outstanding! Outstanding!
5/5
TrustpilotChelsea has restored my faith in…
Chelsea has restored my faith in butters John bee she was on the ball from the start and has gone above and beyond a real credit to butters john bee anyone that deals that fast with a application deserves to be noticed thank you so much
Dear Steve Hassett, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotThanks to Abigail
Thanks to Abigail. She supported very well , so that i can move to the house at an early date, Which was very emergency for me .
5/5
TrustpilotStacey O’Hara
Stacey O’HaraI can highly recommend Stacey for her professionalism and efficiency. Always a pleasure to work with and goes above and beyond to get any problems sorted promptly.
5/5
TrustpilotExcellent service and brilliant communication
Just writing to say thanks to BJB Lettings for their continued, great service. Julie C in particular has been most helpful and communication has been very swift, polite and professional. The letting has always been very well managed and I have no issues to report.
Hello Richard,Thank you for your review and kind words about Julie, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotWinsford branch not good
Winsford branch not good, no calls back after making an offer,and also no calls relating to others we were interested in .I wouldn't use them
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotButters John Bee
“I had 3 valuations on my house and found Kristianne from BJB very friendly and professional with by far the best preparation and advice on the market. Will definitely recommend “
Thank you for providing this fantastic review of Kristianne from our Crewe Branch. We are happy she was of great assistance to you. Please do not hesitate to contact us if we can be of further help
5/5
TrustpilotVery big thank you to Jenna Stelfox
Very big thank you to Jenna Stelfox, helped me out with everything I needed and did so very quickly. Great stuff, we’re very happy in our new home.
5/5
TrustpilotThoroughly Recommend
I recently purchased a property through sales who referred me to Emma Sandland in Lettings to manage my property. Her knowledge was second to none and the service on offer gives me peace of mind that my investment is in safe hands. Thank you bjb Crewe.
Dear Steve,Thank you for your kind words about the Newcastle and Crewe officesKind Regards,Abigail Iliff Lettings Manager
1/5
GoogleThis review is mainly to Newcastle under Lyme BJB, but now dealing with the festival park branch, communications are appalling. After having my rent taken as a standing order when advising I would call up to pay monthly as I couldn't set up a standing order in time for it to be taken without getting bank charges, I then had my rent taken as a standing order... Absolutely unacceptable, and throughout my dealings all responses have taken longer than it would take a tortoise to walk a marathon backwards... really poor service, and after prompting staff several times regarding the 2 faulty smoke alarms that it is landlords responsibility to ensure there is 1 on both levels of house, they still haven't done anything in 3 months, the 2 at the moment ar fitted to the ceiling and do not work, they cannot be removed either as even staff from BJB have tried to do this and failed. Really poor service and still waiting for responses for my 2 issues that BJB have known about for 2 months and 3 months respectively...
5/5
GoogleContacted re purchase off commercial property. However client has instructed agents and now slow in responding to queries and viewings. Updated that sale is complicated but will update me when further information is known Cannot ask for more.PositiveResponsiveness, Professionalism
Thank you for your valued feedback and understanding Sam, we will call you as soon as we can move forward with this.
5/5
TrustpilotI let my house with Lucy strassmann I…
I let my house with Lucy strassmann I really appreciate her because of her commitment.she always reply my email asap she never let me down .in fact because of Lucy customer service agree me to let my house with them.i really happy with her.
Dear Sohail, Thank you for your lovely review about Lucy. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotSingle Point of contact
Rebekah Gill has provided both excellent and very helpful service which has been very much appreciated. In particular she has been a single source of efficient assistance and contact throughout a new tenant taking occupancy rather than me being bounced from dept to dept.
Dear Hugh, Thank you for your lovely review. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
GoogleWe’ve had such fantastic service from BJB Crewe through the process of obtaining a lease on our Crewe commercial property. Nothing was ever too much trouble, we were kept well informed throughout the whole process and if we ever asked for …
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