Butters John Bee Land Stoke-on-Trent reviews

★★★★★ 1/5

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AVOID AVOID AVOID

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time.

Laura · 12 February 2026

★★★★★ 5/5

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Butters John Bee

Butters John Bee, HANLEYSteven ParkerIt was amazing after I decided to leave my propery on rent, Steve was very professional and found the tenenant with 2 days and completly finalized the whole process with in 3 to 4 days. He was also helping me to sort the EICR report from the person who did it, personally through facebook, Thank you Steve keep up the good work Thanks Arun

Arun · 28 April 2023

★★★★★ 5/5

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James was second to none he went above…

James was second to none he went above and beyond great guy would highly recommend asking for him .

Valerie · 17 May 2026

★★★★★ 5/5

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I had a positive professional quick…

I had a positive professional quick sale within 2 days of putting my house on the markert… with a cash buyer and no chain from us or them… Unfortunately the completion of this sale took 45 weeks, may I add this was down to our solicitors not butters, I had a lot of up and downs, anger, frustration and stress during this time,, For the first 5 months I didn’t have much support, then I spoke to Lynn Beecham from the Hanley office, she was a dream come true, I felt a weight lift off my shoulders and hope for a completion after speaking to her for the first time, although the completion still took a further 5 months Lynn worked so hard trying to chase things up between the solicitors for me and always kept me in the loop, without her I wouldn’t have known half of what was going on and where my sale was up too.she was amazing and very supportive, she is a real assets to the company… well done Lynn she alone deserves the 5 star rating. Thankyou again….

Diane · 21 September 2021

★★★★★ 1/5

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Shambles

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

Denise · 9 January 2026

★★★★★ 2/5

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If you're not a cash buyer or a landlord with a portfolio, don't bother.

Expressed interest in a flat for sale. So many questions about "was I an investor" and "was I aware how many investors were interested in this property?", asked for them to get back to me regarding service charges and leasehold etc. That was 4 days ago and I'm still waiting. So learnings are, unless you're planning on buying a fairly expensive property with this lot, or you're a cash buyer or a landlord with a portfolio, forget it . They don't want to know.

Mike · 1 April 2021

★★★★★ 1/5

Trustpilot

Would not touch again if last estate agent in the world

I have used BJB for several transactions, I bought a piece of land via auction conditions, that had lapsed planning, i then got planning although nothing like what was originally advertised, this was obviously muddled through with many untruths about the land, and locations of mineshafts etc, it became apparent that this was not what i had bargained for so with new planning, I placed it with them to dispose of, a valuation was done, and was informed that i should set a guide price at £190k with a reserve of £210k. Although i thought this was generous, i accepted the professional advice.6 days prior to 1st Auction advised that no interest, so to reduce to £170k / £190 Reserve, no bids received.went to auction again for a 2nd time with a reserve of £170k, 2nd auction started, and start price went from £170 to £150k, at this point the auction appeared to attract bids, and went up to £166k, still below reserve, but hammer went down and i immediately text to say accept the bid. Only to receive a message that no bids were received.Time went along and although some offers were made outside of auctions, i finally settled on a sale of £130k, i expected the agent fees to reflect this sale price, i then got the invoice and it stated that the original reserve fee was the outset for this, it was only £500.00 difference, and the agent told me what a superb job he had managed to do to sell it for £130k, despite his first valuation being £210k, being a long term customer i thought (Mistakenly) that they would see reason and actually understand that although the property sold for £130k, they had massively failed in first instance with original valuation of £210k.So overall greed has lost them a customer on this occasion, but please question valuations that they give regarding auction properties, as it suits them to give a high valuation and then get you to reduce it, as there fee is now set at this price despite how poor they perform. to me they did not do magnificently in disposing of the property but did a shambles of a job in the first valuation despite me telling them that i though they had overvalued.

Paul · 8 May 2024

★★★★★ 5/5

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I've dealt with Butters John Bee…

I've dealt with Butters John Bee Sandbach on 4 occasions now with buying and selling properties. The service has been brilliant. Cant fault them, from start to completion they have always kept me informed and most importantly have always completed the sales and purchases swiftly. Special mention to Natasha Forsyth for always going above and beyond to make the process stress free and always dealing with things professionally and swiftly. Thank you Natasha and thank you to BJB. Kindest Regards Brian Gaffney

Julie · 16 February 2021

★★★★★ 5/5

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Appreciate the valuable assistance…

Appreciate the valuable assistance provided by Abigail Griffiths and Max Astley in making our move to our new home in Stoke a pleasant experience. We are grateful for professional and prompt response to all our queries and that they cared for our expectations as customer. Thank you.

Mridula · 26 August 2026

★★★★★ 5/5

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Customer Service Second to None

Having recently enquired and then viewed a property with BJB I have to say from the initial telephone enquiry, Patricia Rigby Sales Negotiator was friendly, professional and very thorough. I was kept in touch of the viewing appt by telephone and both Patricia and Sophie were just as friendly and professional on the viewing day, answering any questions I had. Thoroughly Recommend BJB

L · 12 March 2023

★★★★★ 5/5

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Top notch service!

I was very happy with the level of service and professionalism I recieved from Michael Ferris and the rental team at Butters John Bee concerning my recent experience in becoming tenant of a house managed by them.Everything went smoothly, and Michael was always ready with explanations and assistance whenever required - which made the whole situation very satisfactory - especially as it was during the current Covid-19 situation.I would very happily use them in the future should I wish to move again.

Mark · 22 June 2020

★★★★★ 1/5

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Taking advantage of lockdown to mislead charities

TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.

Harriet · 1 June 2020

★★★★★ 1/5

Trustpilot

Shameful

Shameful, money grabbing - awful letting agentsDeborah joined the union and told us how the charity she works with, TWOCO, has been ripped off by a landlord and by lettings agent butters john bee. TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.

Pete · 1 June 2020

★★★★★ 5/5

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I am giving 5 stars to Andy Pass

I am giving 5 stars to Andy Pass. There's been a few bumps along the way whilst renting our property out with yourselves. Anytime I've been passed over to Andy it's been dealt with very quickly. I email Andy direct now, and he's always happy to help, and gets the situation sorted. I feel confident staying with this company knowing Andy is just on the other end of the phone/email to help with any concerns/paperwork etc I may need. Thanks for all your help Andy, you're a credit to the company 🤩🤩

Mrs · 15 May 2020

★★★★★ 5/5

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Rebekka - Hanley Lettings

So far so good !! Rebekka is simply amazing , she has helped myself and my partner getting our first rented property which is a big step for someone who is only 18 years old. No matter what the query is or question she is always willing to help solve my worries. Customer service is outstanding , made me feel so reassured and always reply back as soon as she can. Even given everything going on in the world right now. Hoping to all be moved in and settled soon - Thankyou Rebekka !!

Miss · 30 April 2020

★★★★★ 5/5

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We have had an excellent experience…

We have had an excellent experience with Buttersjohnbee estate agents in Congleton. Denise Mellor has been fantastic in keeping us informed and up to date with the progress of our property sale. She pushed our property and achieved the full asking price. Denise has great people skills and even better sense of humour that made the whole process more enjoyable.

Jeanette · 13 May 2023

★★★★★ 1/5

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Been trying to get a house in telford…

Been trying to get a house in telford to rent, and was honest to the best of our ability and knowledge. We was rejected for the house and was told there keeping the holding deposit for misleading information, we have evidence to to prove we had no knowledge of the issue via emails and family members as verbal witnesses. I'd like to point out that this should be made illegal and they shouldn't be able to do this. Not now we have a pandemic and money is tight for everyone. We are now out of pocket for for £138. That they will keep for themselves. We was told we had to pay unordered to continue with with application. Why would we pay that then lie? Who is that silly? We want our money back!

Iyden · 15 April 2020

★★★★★ 5/5

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During the pandemic of covid 19

During a pandemic of the covid 19 virus and myself being a key worker I am so greatful to the staff at Butters John Bee in the Crewe branch specifically Corrie for making the application and move in to my and my sons future home a success. There was never any question to small an issue to big. Your constant reassurance and positive attitude made all of this possible. Even though we could not meet face to face the time and effort you put in speaking and explaining things to me via phone and email was amazing. I just can not thank you enough! You gave me and my son a home in which I can watch him grow....I am forever grateful to you Corrie and the team. I look forward to any contact we may have.

April · 2 April 2020

★★★★★ 5/5

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Great letting agents. Their communication is A+

I've recently purchased a BTL property in Wolverhampton and contacted various letting agents to see who I'd like to manage the property. After speaking to Elisha at BJB, I was very impressed with her professional and friendly advice. Her communication is great and always returns my calls, unlike other letting agents I've worked with. When Elisha wasn't available, Luke was always happy to help. BJB was quick at marketing my property and are doing all they can to let it in these uncertain times during the U.K lockdown. Keep up the great work.

Rob · 29 March 2020

★★★★★ 5/5

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I have recently used Butters John Bee’s letting agency

I have recently used Butters John Bee’s letting agency after being with another agency for nearly 4 months without them getting me a tenant. After 3 days with Butters John Bee they have found me a tenant! Charlotte Foden has been dealing with my property and I can’t praise her enough. She has kept me informed of all viewings and provided feedback after each viewing. She has also answered any questions I have and even though the office is shut due to the COvID-19 lockdown, Charlotte is still working hard on getting the let completed whilst working from home. I am very impressed and can’t recommend BJB and Charlotte enough!

Lisa · 23 March 2020

★★★★★ 5/5

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We recently marketed a property with Butters John Bee, Winsford.

We recently marketed a property with Butters John Bee in Winsford and found the team, particularly Lauren and Kathy who we dealt with in the main, to be extremely helpful. As we didn't live at the property, and worked full time, not only did they fit all necessary appointments around us but also took care of all the viewings, ensured all necessary information was to hand for the interested parties, and gave great feedback on all viewings. Extremely pleased with the service we received and very happy to recommend to anybody looking to put their property on the market.

EDWARDS · 17 March 2020

★★★★★ 5/5

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Great advice From Michael at Butters

Been speaking to Michael at Butters in Crewe as interested in buying an investment property in the area, as a novice to this I have needed some good advice on types of property to buy and the best areas to get the best rental amounts, he has always given me plenty of his time to discuss the best options and I have never been made to feel like I was pestering him with all the questions and queries I have had, I have really appreciated his help and would recommend all novices to speak to him if needing any advice on buying rental properties in the Crewe area.. Thanks Michael

Mrs · 26 February 2020

★★★★★ 5/5

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Six weeks ago a 'boy racer' drove a car…

Six weeks ago a 'boy racer' drove a car into our property causing considerable damage. From day one Liz Thompson (Stoke on Trent office) has been a great help dealing with the insurance company, claims company, builders and tenants. Even though Liz is taking leave this week she has told us to contact her if necessary. Thanks to the effort of Liz hopefully our tenant will be able to return to his home in a few weeks. Liz has made the last few weeks much easier for us and we are extremely grateful. Terry and Jenny Williams.

Jenny · 10 February 2020

★★★★★ 5/5

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Butters John Bee Crewe Main Office &…

Butters John Bee Crewe Main Office & Winsford lettings office have a wonderful management team. Staff at all levels are consistently friendly & helpful when help or advise sought via telephone, email or face to face contact . They provide an efficient professional service & communication is excellent . A special thank you to Danielle Thompson at the Crewe office for all her help & guidance at the end of our recent tenancy . The experience has highlighted the value of good communication throughout when working with tenants & landlords . Thank you Danielle & to all the team for your good work. Thank you to Jenna Stelfox & the teamat Winsford for continuity with securing a new tenancy & their support to date. Highly recommended.

S · 7 February 2020