Trusted Agent profile · Stockton-on-Tees
★★★★★
1,139 reviews across 1 platform
4 High St, Norton, TS20 1DN, Stockton-on-Tees, TS20 1DN
Pattinson's office in Stockton-on-Tees, at 4 High St, is rated 4.3 out of 5 across 1,139 reviews on 1 platform.
Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent professional service from the…
Excellent professional service from the Gosforth branch. Helped us through every step of the letting procedure and kept us informed. Many thanks to all the staff especially Keri. keep up the good work
1/5
TrustpilotNot sure how they sell any houses
To summarise my dealings with this estate agent Arranged to view 2 properties. The first house was sold and no longer on the market and the 2nd the owner was not informed, thanks for wasting my Saturday morning. Two month later I tried to view a property. Still waiting on returned phone call. Informed agent I was willing to offer over the guide price for a property. Still waiting for returned call 2 weeks later.
HI Ross, I'm sorry to hear about your experience as this is not our usual standard of service. If you could email socialmedia@pattinson.co.uk with more information that would be great. Many thanks.
1/5
TrustpilotUse if you do NOT want to buy that house...
Awful, once my offer was accepted despite numerous calls to get updates on the sale, promised call backs never mad. They suggested and recommended I use Hedley's solicitors who are equally appalling. I'm a cash buyer purchasing an empty house.. I am aware of delays due to Covid etc but was unaware that one of the side effects is deceit. It's been 10 weeks since I last heard from them, sale still ongoing.
Hi there, I'm sorry that you have found our services to be unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information so that this can be looked into further. Many thanks.
4/5
TrustpilotI received the email from Alison,, so I’m assuming it was her that showed me the property.
The person who showed me the house was really welcoming and kind. She was very informative about the property. And made my experience extremely comfortable..
1/5
TrustpilotAbsolutely shocking
Absolutely shocking, rude, unhelpful, slow and had the audacity to stand in my house tell me the complete package price then charge £275.00 more than was agreed and completely failed to take any responsibility for it. Together with MSP legal services definitely one to avoid. Why would you quote a price then hide behind small print in the contract and not be honest and upfront with the complete price guide.
Hi Adrian, we are sorry to hear you haven't had the experience that we would expect. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
5/5
TrustpilotHelpful in Stressful Purchase
Wendy Burbridge was a shining light in the struggle that was purchasing our new house, due to complications outside of their control. She was absolutely fabulous, helpful throughout it all and excellent at helping us through many stressful situations. I would fully recommend Pattinsons, especially Wendy.
1/5
TrustpilotThe worst service I have ever received…
The worst service I have ever received from a company. I have never yet been able to ring them, I either abandon trying or e mail them and ask them to call me. Had to have them come back to the house to re-take the pictures. After 4 months the description of the property is still not right, we have given up trying to get it amended. Will exit contract as soon as possible!
Hi Maxine, I'm sorry to hear that your experience has been unsatisfactory so far. Please could you email socialmedia@pattinson.co.uk with more information, including your property address, so this issue can be looked into further. Many thanks.
5/5
TrustpilotHonestly the staff are amazing…
Honestly the staff are amazing especially Carly and Kimberly they helped us with everything, as we had some problems but they resolved them immediately, got the price we wanted also within 1-2 weeks, could not recommend enough
5/5
TrustpilotWendy was an absolute godsend as…
Wendy was an absolute godsend as communicator between all involved in my sale. She made sure everyone was on the same page and followed up plans meticulously so there was no delay or miscommunication. Brilliant service and will use again if needed in the future.
5/5
TrustpilotVery happy with service
Really pleased with the service provided by the Houghton branch, especially Dan. He was fantastic, he went the extra mile with literally everything we needed, would definitely recommend
5/5
TrustpilotWendy Burbridge was absolutely amazing…
Wendy Burbridge was absolutely amazing from start to finish. She kept us updated throughout, when there were tricky times with the buyer she was able to deal with the situation professionally and amicably. Honestly we couldn’t have done it without her, thank you so much.
1/5
TrustpilotWorst Service ever!- Would have rated 0…
Worst Service ever!- Would have rated 0 if that was an option! I had a viewing arranged at a place an hour from where I live. Agent confirmed appointment was still on an hour before but when I got there the agent was not their and the office confirmed no appointment had been made :( Pattinson owe me money for fuel!!!
Hi, Vicky. We are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
TrustpilotI have just completed my sale on my…
I have just completed my sale on my house I couldn’t of asked for better support. The staff especially Emily and Danielle. If I ever sold again I would definitely use pattisons. Always there to help with problems and questions I needed answering
5/5
TrustpilotCan’t put into words how good…
Can’t put into words how good Washington branch is ..especially Sam.She has gone above & beyond to make sure everything runs smoothly with the transactions I have carried out.Great company with fantastic professional staff.Highly recommend ..
5/5
TrustpilotMy experience with Pattersons was a…
My experience with Pattersons was a positive one, the team guided me and supported me through the sale of my home. I want to thank Nicola in particular for all her hard work.
5/5
TrustpilotGreat customer service
It was a difficult sale however Wendy Burbridge was absolutely amazing. She was so supportive and kept in touch every step of the way. We couldn’t have done it without her. Great asset to the company! Thanks again Wendy
5/5
TrustpilotExcellent and professional service
Excellent and professional service from the team especially Jodie and Ian who went above and beyond. They made the whole experience of selling our home stress free and easy to understand as they kept us informed throughout the whole journey. Would not hesitate to use again or recommend to both friends and family. Thank you to the team.
1/5
TrustpilotWould not recommend
Would not recommend. Off personal experience so many issues we have had from day one and will be leaving this company as soon as we can
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
5/5
TrustpilotHuge thank you to Stephen Wilson who…
Huge thank you to Stephen Wilson who sold two properties on our behalf. He went above and beyond in liaising with the buyers and solicitors and I wouldn’t hesitate to recommend him. Thanks Stephen!
5/5
TrustpilotI would highly recommend Elizabeth at…
I would highly recommend Elizabeth at the Stockton-on-Tees branch, very professional and knowledgeable, didn’t put any pressure on us at all and provided the price we wanted to sell at. First class service all round
1/5
TrustpilotPoor
Poor, you don't double check an agent by phoning and checking everything is ok then spend hundreds of pounds on a hotel in full,for them to tell you 10 minutes later circumstances have changed.. "no what you mean is you and your team don't speak which has now become my problem and its off the market..." NO PROBLEM IM £300 IN THE RED DUE TO YOUR DISORGANISATION......
We are sorry to learn that you are less than satisfied with the service you received; if you could please email socialmedia@pattinson.co.uk with as much detail as possible such as the property address and any contact information you would like to share with us.
5/5
TrustpilotPattinson estate agent - Washington
Dealing with the Washington branch and specifically Carly has been such an easy experience. She's constantly been accessable and quickly answered any queries we have had. Honestly she has made the process stress free.
5/5
Trustpilotjust completed my first house purchase…
just completed my first house purchase with a lovely lady called Steph. she made my experience exciting from start to finish highly recommend this estate agents
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotAbsolutely abysmal
Absolutely abysmal. No floor plan and then forgot to place the property onto the 3 biggest property websites. Then tried to turn it around by doing what we asked but if they did all the relevant things in the first place why would anybody need to leave a poor review
Hi Ralph. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
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