Every review we hold for the Stockton on Tees office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSean has been nothing short of fantastic. Me and my partner are first time buyers and Sean supported us both to obtain our mortgage offer. My partner is self employed and before our meeting we really thought it would be so hard to get a mortgage offer but thanks to him it was the most stress free easy experience and we got the offer with a great rate. If you are looking to buy first time buyer or not I will always recommend Sean to everyone and will continue to use him.
Mia · 15 February 2025
Agent replied · 21 May 2025
Mia, many thanks for the review and kind words.
★★★★★ 5/5
GoogleI couldn’t recommend this Estate Agents enough!
I had lost all hope with my other mortgage advisor on a flat I had really wanted to buy, but he told me I “couldn’t have it and to start looking again”.
But Jones Estate Agent’s have their own very qualified mortgage advisor and I asked him to try for me. Within days he found me a lender, and the best bit was it was free of charge for their services, whereas my other mortgage advisor was trying to charge me over £1000.
Don’t waste your time and money using “independent mortgage advisors” like I did. Jones Estate agents sorted everything for me making the whole experience much less stressful. 10/10!
Carl · 18 August 2025
Agent replied · 15 January 2026
Carl, many thanks for your kind review. We advise all buyers to speak to us when purchasing to, at least, see whether we can better what has been already offered to them. Pleased we were able to better the deal offered by your current Mortgage Adviser and save you a vast broker fee
★★★★★ 5/5
TrustpilotGreat services
It's wonderful experience with services provided by Sean and team. It's a highly recommended because honesty and quality services delivered. It was amazing service providing team. Thanks
Riyas · 25 April 2025
Agent replied · 26 December 2025
Many thanks for your kind review. Good luck for the future.
★★★★★ 5/5
GoogleSean was a great mortgage broker, he was extremely helpful and explained everything we needed to make an informed choice for what mortgage we needed.
I would highly recommend him to anyone.
Mark · 19 February 2025
Agent replied · 15 January 2026
Mark, thanks for your review. We strive to ensure that our clients appreciate why the advice we give is the best deal for them from the many thousands of mortgage products available.
★★★★★ 5/5
TrustpilotGreat Mortgage Broker
Sean was a great mortgage broker, he was extremely helpful and explained everything we needed to make an informed choice for what mortgage we needed.
ONeill · 27 January 2025
Agent replied · 26 December 2025
Many thanks for your comments.
★★★★★ 5/5
GoogleSean and jan are so friendly and professional nothing is too much trouble The service was fast and we will be using the services again I would not hesitate in recommending them in the future. Thanks Stu and Mandie
Stuart · 18 August 2025
★★★★★ 5/5
GoogleIt's amazing service delivered by Sean and team. I recommend 100% great service. Thanks Again
Mohamed · 26 April 2025
Agent replied · 21 May 2025
Many thanks for your positive review. Hope you are happy in your new home.
★★★★★ 5/5
TrustpilotGo to Jones Estate Agents for an excellent service
Jones Estate Agents made everything so easy throughout the full mortgage application process. Their friendly and knowledgeable team provide excellent advice and you can expect the best deal on your interest rate. Their vast knowledge simplifies the trickier bits of the process and they break down problems with ease. You can expect the highest level of customer service throughout.
Harry · 27 February 2025
Agent replied · 26 December 2025
Many thanks for your kind review.
★★★★★ 5/5
GoogleFantastic service - I would recommend to anyone!
What felt like a daunting and overwhelming process (as a first-time buyer) soon became calm and clear. Sean endeavoured to explain each step and ensure I was informed along the way. He and Jan are also incredibly friendly and genuinely knowledgeable.
Steph · 19 March 2026
★★★★★ 5/5
GoogleHighly recommend! As first time buyers, we were going into the process very unknown on what to expect. Sean was excellent and guided us step by step through everything which majorly put our minds at ease and made the process of buying our …
Elise · 26 March 2022
Agent replied · 31 May 2023
Many thanks for your kind comments
★★★★★ 5/5
GoogleSean and Jan are both excellent at what they do and couldn't recommend highly enough!
Peter · 18 December 2025
Agent replied · 15 January 2026
Peter, many thanks for you kind words and review.
★★★★★ 5/5
TrustpilotJones estate agents were fantastic
Jones estate agents were fantastic. My situation was a little complicated regarding the property I was purchasing but Sean and his team managed to complete the deal in time for Xmas.
Lee · 13 December 2022
Agent replied · 6 July 2023
Lee, many thanks for your kind review. Nice that the hard work is appreciated !
★★★★★ 5/5
GoogleI’m very satisfied with the service provided by this estate agent. Their communication was consistently clear, timely, and professional, keeping me informed every step of the way. The team’s dedication made the entire process smooth and stress-free. Highly recommended to anyone seeking a reliable and professional estate agent or mortgage adviser.
Diyana · 18 August 2025
★★★★★ 5/5
GoogleJones Estate Agents made everything so easy throughout the full mortgage application process. Their friendly and knowledgeable team provide excellent advice and you can expect the best deal on your interest rate. Their vast knowledge simplifies the trickier bits of the process and they break down problems with ease. You can expect the highest level of customer service throughout.
Highly recommended!
Harry · 26 February 2025
★★★★★ 5/5
TrustpilotSean and Jan are excellent at what they…
Sean and Jan are excellent at what they do, helped us remortgage smoothly, can't recommend them highly enough!
Peter · 18 December 2025
★★★★★ 1/5
TrustpilotDamp and mould everywhere
Damp and mould everywhere.
Charlie · 13 May 2025
Agent replied · 26 December 2025
Whilst your second 1 star review is on Jones Estate Agents account, I again have no option but to reply to your comments.
As per our previous reply, the answers are generic to ensure no breach of data protection.
With regards to the security required by Landlords, this is standard. Where risk may be higher for some tenants, Landlord will seek further guarantees. With the forthcoming limitations of rent in advance and current limits on security deposits, higher risk tenants are likely, in future, to be declined by many Landlords not being able to afford this risk.
A Landlord will generally only seek to evict tenants where either the property has not been maintained, or the rent is not being paid. You are aware of the reasons for your eviction from the property.
With regards to a Boiler repair/replacement needed, the Landlord can only deal with this AFTER you have reported it.
The Landlord is of course, able to obtain more than one quotation to replace any boiler and this takes time and, of course, the works were scheduled to be replaced immediately upon the quote being received.
We appreciate the frustration that these kinds of repairs take, but it remains the same when you own your property that you are reliant on tradesman, who often have works planned weeks in advance, and in some cases, delays are made as other works were needed doing prior to the installation of the new boiler.
★★★★★ 5/5
GoogleI would highly recommend Jones Estate Agents who have provided us with a professional service, managing our property for many years now. When we have requested information it has always promptly been provided, and they have been very good …
Lisa · 26 March 2023
Agent replied · 31 May 2023
Thanks for your comments, we wish you the very best for the future !
★★★★★ 2/5
GoogleNot very helpful I am afraid I was very disappointed I wanted to view a property to rent but I was expected to complete a rental application form prior to the appointment which I find totally unacceptable and unnecessary I will go to another estate agent
Jane · 31 May 2022
Agent replied · 31 May 2023
Many thanks for your feedback. During these COVID times we are required to pre-qualify viewers to reduce the exposure to our staff and those entering our properties. As such, we ask you ro read our COVID policy and answer a few questions to ensure that you are able to proceed. This is in line with Government guidance.
★★★★★ 5/5
GoogleJust over 20 years ago I started working with Sean and Jan, and just this last week, they helped me sell my last property in the UK. It all started with them helping me purchase my first home in Stockton, and quickly moved to helping me …
Mark · 26 March 2022
Agent replied · 31 May 2023
Thanks for your feedback Mark. Our very best wishes for the future.
★★★★★ 5/5
GoogleSean Jones has been very professional and prompt with everything expected from a mortgage broker. Everytime we contacted him it was never too much trouble. If he was busy he always got back in touch with us as soon as he could. Everything …
Julie · 26 March 2022
Agent replied · 31 May 2023
Many thanks for your kind comments
★★★★★ 5/5
GoogleMr Jones dealt with my case. He was amazing, he worked extra hard to sort both the right product and any issues that presented.I can`t thank or recommend the company enough. Fantastic service .He tried very hard to get our mortgage sorted …
Hajar · 26 March 2022
Agent replied · 31 May 2023
Many thanks for your kind words and feedback. Please do not hesitate to call should you need any assistance in the future.
★★★★★ 1/5
GoogleThey do not update there website. I've been in over a week ago enquiring about properties and was told they had been let.
They are still advertising them to let now.
Terry · 26 March 2023
Agent replied · 31 May 2023
We believe that we have received another fake review from FIRSTRANK.CO.UK. Within a few days of receiving a one star review, we have an email claiming to be able to remove the Google Review. Amazing that the profile of Terry Kent has only … More
★★★★★ 5/5
GoogleI have been using Jones’s as my letting agent and mortgage advisor for over 10 years now, and I have never had a problem they provide a friendly helpful quality service at all times and I have no problems recommending them and there services
Frankie · 26 March 2024
★★★★★ 5/5
GoogleJones Estate Agents i would fully recommend to anyone looking into Buying/Selling their home or even just looking for a mortgage. An outstanding service is always given and I’ve had two mortgages from these and they have always provided me …
Mark · 26 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
