Charles Church Stockton-on-Tees reviews

★★★★★ 5/5

Trustpilot

Harlands park

Since moving into my new property at Harlands park Uckfield, I’ve found the whole experience wonderful in particular Francesca who has been extremely helpful and knowledgeable and has made me feel at ease with the whole process. In addition to this I’d also like to thank Darren who has kept me very informed at every stage throughout the process. Steve, Mick, Jason and rest of the team have also been amazing. I’d like to take this opportunity to thank everybody at Charles Church Harlands Park Uckfield. David plot 88.

David · 19 July 2023

★★★★★ 1/5

Trustpilot

Beware! Poor Quality Finish and Never-Ending Issues with 5-Star Builder

Rating: ★☆☆☆☆ (1 star)This review only covers the issues from receiving the keys to my new property and doesn’t not include the issues leading up to this point.I am left with no choice but to share my deeply unsatisfactory experience with this so-called "5-star" builder. Boasting The Charles Church Commitment is our guarantee that your home has been built to the highest of standards appears to be nothing more than an empty marketing slogan. From day one, my new build property has been riddled with a myriad of issues, leaving me utterly disappointed and regretful of my decision. The laundry list of problems is not only extensive but indicative of a complete lack of craftsmanship and attention to detail.The most alarming problem has been the malfunctioning electrics. Since day one, the electrical system has been a mess. Despite numerous visits by their electrician, the issues persist, and new ones continue to crop up. This is not only a major inconvenience but also poses significant safety risks. I expected a 5-star builder to deliver on basic functionality, and this failure is inexcusable.The quality of the finish throughout the property is deplorable. The paintwork on walls, skirting, doors, and windows is far from the standard one would expect from a reputable builder. It is riddled with imperfections, uneven coats, and apparent lack of attention to detail. It's disheartening to see such a shoddy job on what a dream home should be. Then to be told they will only rectify issues that can be seen from 2 meters away in natural daylight is just infuriating.Moreover, the lack of alignment in the doors and windows is nothing short of appalling. The doors don't close properly, and the windows let in drafts and cold air. It's as if the builder didn't even bother with basic checks before calling it a finished product.The brickwork is another glaring issue that cannot be overlooked. The walls are noticeably out of plumb, making the entire structure look like it was put together by amateurs. The external window sill being uneven adds to the overall lack of care taken in construction.Additionally, the discovery of an open sewer pipe beneath the utility cupboards, concealed only by a flimsy plastic bag, is a disgusting and utterly unacceptable oversight. Such disregard for basic sanitation standards is unfathomable and speaks volumes about the builder's lack of professionalism and concern for their customers' well-being.On top of these issues, the external fence has been an absolute disaster. It's falling over, leaving the property vulnerable and unsecured. Furthermore, the garage is prone to flooding whenever it rains, which is a clear indication of poor construction and inadequate drainage.To make matters worse, a dangerous incident occurred when an internal door fell off its hinges, nearly injuring a child. It's evident that the door wasn't fixed properly, presenting a significant risk to the safety of the occupants.The list of problems goes on and on, and it's evident that the builder's 5-star reputation is nothing but a façade. I have tried to address these issues with the builder, but the response has been lackluster, leaving me feeling ignored and disregarded.In conclusion, I cannot stress enough how crucial it is to avoid this builder at all costs. I refuse to hand out the £500 RECOMMEND A FRIEND voucher. The quality of the finish and the never-ending issues are a nightmare that I wouldn't wish upon anyone. Do your due diligence, thoroughly research any builder, and ensure you choose one that truly lives up to their promises. This experience has left me with an enormous sense of regret, and I hope others can learn from my mistake.

Jonathan · 18 July 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

My husband, my little boy and I have recently been to view the Parklands site in Hessle. We were looked after by Rachel who genuinely couldn't do enough for us. She went above and beyond to make our experience stress free, despite being with a 2 year old! We were given details of our options, both verbally and via email to consider later at home. We were also shown around some beautiful properties. Now to make a decision...Thank you Rachel!

Samantha · 11 July 2023

★★★★★ 5/5

Trustpilot

We’ve recently moved into our new…

We’ve recently moved into our new Charles Church home at Wellington Gate and wanted to leave a special mention for Jamie and Paula, who have both been absolutely fantastic throughout the whole process.

Natasha · 9 September 2026

★★★★★ 5/5

Trustpilot

Brilliant team at Charles Church Uckfield

I am in the process of buying a house on Harlands Park, Uckfield. Having already visited the Taylor Wimpy development and found the sales rep hard nosed and unempathetic, I went with low expectations. My experience couldn’t have been more different. Francesca was/is highly professional with a sense of humour. She has made the initial process smooth and easy to understand. As my move in date gets nearer I have now met Steve who showed me around my new house, Mick who has helped build it and Darren who sends me WhatsApp updates every week. Yes, they are a business but everyone I’ve met genuinely wants their buyers to be happy with their new homes. I can’t wait to move in.

Joy · 28 June 2023

★★★★★ 5/5

Trustpilot

Great service throughout

From the minute we decided to purchase our property in Festival Park we have had nothing but great service. Brianna was extremely helpful, she guided us through the purchasing process as this was our first property in the UK. Although we has a few snags these were dealt with promptly by Joe and his team. Can’t fault the entire process.

Lisa · 19 August 2024

★★★★★ 5/5

Trustpilot

Charles Church Harlands Park

Since reserving our new house 10 days ago I've got nothing but praise so far for all the people at Harlands Park. Steve went out of his way to arrange a convenient time for us to view the house. Francesca was very helpful and informative, making the reservation process very straightforward. Darren introduced himself as the site contracts manager the next day and we're looking forward to seeing the final stages of the build.

Graham · 30 October 2023

★★★★★ 1/5

Trustpilot

Do not buy from manor grove Lydney…

Do not buy from manor grove Lydney currently left on a house unsafe unable to even open windows at rear of house , not finished After 15 months living hell .

Customer · 12 September 2026

★★★★★ 4/5

Trustpilot

Your local representative Carly has…

Your local representative Carly has been extremely helpful and helped to ensure the move went smoothly. I was disappointed that you do not carry out snagging and the fixing of this prior to moving in. Other new build companies endeavour to get this completed before completion and often do a lot of the snagging themselves.

Linda · 19 October 2024

★★★★★ 5/5

Trustpilot

Our perfect family home

We dealt with Pauline from the Eaton Estate development in Yatton Keynell and managed to get the final remaining property available. Although this means we weren’t able to chose any of our preferences, the house was still built and fitted tastefully. Pauline seemed as excited for us as we were which made the whole experience really warming. We are now working with the after sales team who are working on the snagging list, they have been in constant communication with us and so far we have had a positive experience.

Natasha · 13 May 2023

★★★★★ 5/5

Trustpilot

Delivering the wow factor

An important milestone which took place this week is the house demonstration day. Every new owner is given a full demonstration of their new home with a detailed explanation of how everything works. Steve from the Harlands Park construction management team met us on site. This was our first opportunity to see the finished house with all the personalised options we have chosen. Now thinking back to when we sat in the sales office with Francesca making all the decisions on floorings and fittings and wondering how they would look in reality. We are very pleased with the end result and now even more excited to be just one week away from moving into our new home. Making the right choices is only part of what makes the end product so special. Without the effort and attention to detail that everyone in the team has made, the end result would not have delivered the wow factor that has been achieved. Our thanks to Rob and Francesca in sales, Darren and Steve for keeping us regularly updated on progress, Mick and everyone else who has been involved on our build. We are also looking forward to making new friends as we get to know our neighbours at Harlands Park. Dennis and Tina

Dennis · 21 April 2023

★★★★★ 5/5

Trustpilot

Happy in our new Charles Church home

So far, we are very happy with our new home. Sales team on Herons Park, Angmering are knowledgeable and helpful, especially Jane. House appears to be finished to a very good standard. Minor issues have been resolved quickly and efficiently thanks to Dom, the on site Customer Services Manager who is also receptive to our comments and concerns, and provides useful advice. Builders/tradespeople are friendly and courteous, all remedial work being carried out competently and skilfully. Despite the ongoing building work, the site is always kept clean and tidy, and noise levels kept to a minimum.

Mrs · 28 March 2023

★★★★★ 1/5

Trustpilot

Charles Church - a mixed experience

We bought a house through Charles Church (Durham) and the overall experience has been mixed. Sales Experience - ExcellentJanice (Sales) was very helpful and kept us informed on the progress of the house up to the point of completion. She was always available to answer any questions and helped with choosing the flooring, kitchen, tiling etc. On moving in day, Janice gave a helpful demonstration of the house and helped with the snagging form. She even brought tea/cofee and cakes - Janice was amazing and a genuine asset to the company!House Build Quality/Site Manager and After Care - PoorWe were disappointed by the number of issues with the property and time it has taken to resolve them. There are still issues that have not yet been resolved, 9 months after moving in. Update: a number of further problems with the property and the slow/inadequate response from the After Care team has resulted in me amending the review to one star. It has been so disappointing that the customer care has been so poor.

Paul · 23 March 2023

★★★★★ 4/5

Trustpilot

Thank you the contractor.

While we are in the progress on our new home paintings and decorations by the property contractor, the manager, Darren keeps updating us with photos of the interior building progress. We found it very helpful for us to plan our purchasing and documentation for our new home at Mascalls Grange in Paddock Wood. Thank you, Darren and his team.

Gloria · 18 July 2024

★★★★★ 5/5

Trustpilot

Charles Church customer experience

Jamie and Andy were exceptionally helpful, willing to go the extra mile. They made the experience well above average and looking forward to continued customer support with any issues in the future. They are an asset to the company, good service is often hard to find these days. Well done to the whole team very good standard of product.

Ron · 14 July 2024

★★★★★ 5/5

Trustpilot

Lauren & Ed, Silverwood, Garforth

Myself and my partner reserved our property at Silverwood, Garforth, on August bank holiday weekend and completed / moved in the week before Christmas. The girls in the sales office, Chloe & Karla, were great at keeping us up to speed throughout the transaction and had good knowledge of our property type, (even more comforting when you’re buying off plan). We’re really pleased with the end result and glad we spent that little bit more on the kitchen & bathrooms. Everything has been done to a really good standard and it’s a beautiful home. We’ve had a few snags, yes, but nothing major. More importantly, the snags we identified have been dealt with so efficiently and without query - we couldn’t have asked for a better team of people looking after us. I’d have no hesitation recommending the team or site! We moved from North West Leeds to Garforth, and settling into the area well. Lots of nice walking routes close by and transport links are great!

Lauren · 13 March 2023

★★★★★ 4/5

Trustpilot

Customer experience

The attention given to us by staff onsite has added to our positive experience, both Denise in the sales office and site managers we have had the pleasure of dealing with throughout the journey. Steve has been looking after us really well and nothing seems too much trouble for him. He actively helps us get things sorted and both keep in touch, good communitation. They are very pleasant when we see them both on site too. Some areas where our experience could have been improved would have been if we had experienced fewer changes of site manager as feel we did have to repeat some of our requirements a number of times to each new site manager Also if completions were spaced out so not as many were happening at year end as we felt it was a rush to get us moved in with some works unfinished. Not a reflection on site/sales staff though who did all they could in the circumstances.

Ben · 7 March 2023

★★★★★ 5/5

Trustpilot

I can’t recommend more highly

I can’t recommend more highly, buying a property from Charles Church. There customer service, in particular the excellent communication I have received from purchase throughout the build has been exceptional. I would like to thank Darren at Harland’s Park personally for the weekly progress pictures and updates. This personal touch is something that makes me review so highly.I can contact Darren on-site with any questions and I always feel listened too.

Michelle · 4 November 2023

★★★★★ 5/5

Trustpilot

Bay window fix

Mick has attended my property a couple of times to resolve an issue relating to Bay Window. 1st visit resolved the issue, and 2nd visit (today) was to redecorate affected areas. Mick has been fantastic, and very thorough, explaining what he was doing, as well as carrying out to a high standard. Thank you to Mick, and Persimmon for support.

Ian · 11 June 2024

★★★★★ 5/5

Trustpilot

De Vere Grove

De Vere Grove, Earls Colne, 72 Rogers Avenue. We moved into our lovely new home on 29/02/2024.Natalie guided us through our journey from leaving a deposit to completion and far exceeded our expectations. Very professional, polite, friendly and courteous. Big thank you Natalie for all your help. Brad the site Manager is also very helpful and friendly. Recommend anyone looking to move to Earls Colne.

Jason · 5 March 2024

★★★★★ 5/5

Trustpilot

Harlands Park, Uckfield

We got the keys to our new home at the Harlands Park development on 23rd December 2022 and have been very happy with how we have been looked after by the site team - led by Darren, Mick and Steve. Darren was in touch straight away when we confirmed our reservation in late 2022 - sending us pictures of the build progress of our house, so we always felt like we knew what was going on. If we had any questions, Darren responded almost immediately. When we received our keys, we met Steve and Mick who made us feel very welcome and assured us that if we had any problems they would be taken care of.We did have a list of snags (as is expected), but the day after we sent the list Darren, Mick and Steve were already on the case and over the coming weeks managed to get most of them sorted for us. All the contractors who have visited us have also been very polite and helpful.So far, our only criticism would be that some of the final finishing (paintwork, mastic) was a bit rushed and messy and needed touching up during snagging - but the team have responded quickly. The site is still being built out, so we hope that this level of service continues and others have a similar experience!

Carlos · 7 February 2023

★★★★★ 1/5

Trustpilot

Harland Gardens at Cottingham - customers don’t matter.

Harland Gardens at Cottingham is supposed to be open this weekend 11 - 6, but nobody bothers to answer the phone, so presumably they haven’t bothered to open. Just an answering machine message referring you to the website. Pointless making a journey to a development that hasn't bothered to open!Charles Church is is a Persimmon-owned company, so I suppose that’s pretty typical of their attitude towards inconvenient things called customers. Persimmon have an appalling reputation for poor build quality, which is presumably carried through to Charles Church houses. Customers just don't seem to matter.Now looking at other sites in the area where they have a better attitude towards potential purchasers, and probably a better build quality too.This is the reply from Charles Church - my answers are below, because without them apparently the review may be removed.Hi John,Many thanks for your feedback. I'm sorry to hear of your disappointment but please be assured we take every review very seriously and would like to help, where we can. Where we are unable to see your contact details we have instructed Trustpilot to gain these. Please do respond with your plot number and development and once we have received this we will pass it onto the relevant management team to investigate further.Best wishes,AdaThere is no plot number, but the development is the one shown in the review - Harland Gardens, Cottingham, East Yorkshire. As I correctly stated, it was impossible to speak to a real person all weekend over the telephone because all calls were put straight through to an answering machine. I was enquiring about buying a house on the development but needed to be sure that the site was open - there was nobody to confirm that it was open (all weekend) so I gave up on the basis that if sales customer service is bad, aftersales customer service is likely to be even worse!

John · 6 February 2023

★★★★★ 1/5

Trustpilot

don’t expect the complaints process to be as straightforward

Been in our Charles Church home for around 18 months and up until now, Customer Care have generally been really good at sorting any issues we’ve had.

GE · 17 September 2026

★★★★★ 1/5

Trustpilot

New home disgrace

What we were handed over two days before Christmas was a disgusting mess and around a month short of a finished product. Then everyone went on holiday for two weeks and left us to it. Since then everything we touch falls apart or is a mess. Calling yourselves five star builders is just a complete joke and you should be thoroughly embarrassed. We are trying to be excited and loving our new home, which was incidentally 6 months late, but we can’t b cause of the stress and anxiety. God knows about the parts we can’t see. Totally and utterly disgraceful Charles church, you have denied us of everything a new home should be. Don’t worry, you’ll get a call from the MD they said. Guess what…five weeks later no call. With leadership like that I suppose none of this mess should be a surprise.

Mr · 25 January 2023