5/5
TrustpilotSales and site managers were excellent
Your sales team and site managers were excellent
Agent replied · 22 December 2024
Hi Ian, Thank you so much for your review. I will make sure to pass on your wonderful feedback. Best wishes,Mia
Trusted Agent profile · Stockton-on-Tees
Charles Church Stockton-on-Tees reviews
★★★★★
834 reviews across 2 platforms
Hunters Edge, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QA
Charles Church's office in Stockton-on-Tees, at Hunters Edge, is rated 4.2 out of 5 across 834 reviews on two platforms, including 5 Google reviews rated 3.4.
Reviews
Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotThe property seems to be a good…
The property seems to be a good standard but the garden area will have to be improved
Agent replied · 22 October 2024
Good evening Mr Fox, thank you for taking time to leave us a review. The team at Woodlark Place pride themselves on the excellent service that they provide. I shall pass your comments over to them.Kind regards,Rose
5/5
TrustpilotDarren Graham contract manager Harlands park Uckfield
I have been in contact with Darren from Harlands park Uckfield who has been a great help throughout my experience. He’s sending me updated pictures every week without asking. The process is looking great and I’m excited to see it finished now.
Agent replied · 12 June 2024
Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Darren has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as he'll be delighted.Best wishes, Zoe
5/5
TrustpilotEverybody throughout our buying process…
Everybody throughout our buying process was amazingStuart the site manager is so nice pleasant and helpful All staff in the site office do a great job The property is all we expected thankyou everyone
Agent replied · 12 June 2024
Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Best wishes, Zoe
5/5
TrustpilotGreat customer service pre and post house purchase.
Great customer service from Natalie and Connie. Helped us through the very stressful process of moving house. Edgar and Bradley - the Site Managers are absolutely wonderful. We feel very supported and nothing is too much for them.
Agent replied · 12 June 2024
Hi Dawn, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy years in your new home.Best wishes,Mia
4/5
TrustpilotIt has been a pleasent experience
It has been a pleasent experience. I cannot give 5 stars as there were delays in completion due to shortage of materials. Everything else was fine. I appreciate getting updates and photos every week. It means a lot to us.
Agent replied · 12 June 2024
Hello Alexandra,Thank you for sharing the start of your experience with Charles Church, it really means a lot. Please keep in touch and let us know once you are in your new home.Best wishes,Emmy
5/5
Trustpilot5 star experience as we approach completion
Very impressed so far with the buying experience. Communication is swift and effective. We had the home demo today which was extremely thorough.
Agent replied · 12 June 2024
Good morning, thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team, we shall certainly pass this on.Kind regards,Rose
1/5
TrustpilotYou can’t find anyone to help for the refund
I have made a deposit for a plot of Oakwood Meadows in July 2021. We then requested not to further proceed the purchase end of the month and asked to have the £500 refund. I have sent many msg to the sales advisor, and emails to the office to follow up on this, however until now (4 months already), no one contact me about the progress, no contact point, no response! Checked their website, the plot has been sold already.
5/5
TrustpilotNew home purchase
We are currently purchasing a new home from Charles Church Foundry development in Uckfield. So far the experience has been a pleasure, good communication and regular pictures of the build progress. We have easy access to the sales team and contracts manager.
Agent replied · 12 June 2024
Hello Mark,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Foundry Meadows team, who will be thrilled. Best wishes,Emmy
4/5
TrustpilotJust waiting to move into my new house
Just waiting to move into my new house, so far buying the property has been very easy and straight forward. The staff at the office were pleasant and easy going and I receive regular photos of the build in progress.
Agent replied · 12 June 2024
Hi,Thank you for sharing the start of your experience with Persimmon Homes, we are pleased to hear you have been well looked after by the team. Please do keep in touch and let us know once you are in your new home.Best wishes,Mia
4/5
TrustpilotGreat so far we are looking forward to…
Great so far we are looking forward to moving into our new home.
Agent replied · 22 October 2024
Hello Caroline,Thank you taking the time to leave us your 4-star review, we're always delighted to hear from happy customers. We would love to hear from you again once you have settled into your new home.Best wishes,Emmy
5/5
TrustpilotReally helpful site team
Really helpful site team. Appreciated all the updates throughout the process of the build and going well out their way - changing garden plans and landscaping - to build the best possible home.Cheers to Darren, Steve and the rest.
Agent replied · 12 June 2024
Dear Alex,We are really pleased you have been so well looked after by the team, they will be delighted to hear when we share this with them. Wishing you many years of happy memories in your new home.Kind wishes,Lucy
1/5
Trustpilot250+ Snags, worst bricklaying I’ve ever seen!
We have been in our 5 bedroom Charles Church home for 9 months now. Having snagged the property upon moving in we highlighted 250+ defects, some minor, some more serious and structural. Whilst the site manager was proactive in rectifying many of these, it soon transpired that his only reason for doing so was to gain a positive review on the NHBC National New Homes Survey. In fact, this was all that mattered; to the extent that we were given a new kitchen, along with other significant remediation works, all in exchange for a positive review. Since this survey Charles Church have gone cold on us. Nobody can answer any questions regarding the site, the street sign to the estate still hasn’t gone up, there is outstanding landscaping works to the front of the property and we have around 100 snags remaining. Before committing to a Charles Church home make sure you look at the carpentry and brickwork. The standard of both across our estate is shocking. When the sunlight catches the gable end of any house you can see how out of tolerance the brickwork is, the bricklayers leave mortar everywhere on the brickwork, and mortar joints vary from 3mm to 30mm (should be 10mm). Charles Church now manufacture their own bricks, and the ones to our house look very cheap. The carpentry of our staircase is very poor, with the same applicable to other areas around the property. The finish is just very substandard throughout, whether it’s the paintwork, plastering and alignment of internal walls (we have several out of tolerance), quality of the windows (many are scratched, poor beading) the list goes on!My advice would be to seriously think long and hard before buying a Charles Church home. Do your research and look at the quality of the other homes in the area. They really are the epitome of the new build nightmare stories you here. Built far too quickly without due care and diligence with poor site management and customer care.
5/5
TrustpilotBuying a house in Harlands Park
Buying a house in Harlands Park, uckfield and have received weekly photos updating me at key stages. So far I am enjoying watching my house being built and the professional service I am receiving.
Agent replied · 12 June 2024
Hi Claire, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home once you are in.Best wishes, Ada
3/5
TrustpilotDisappointed
Follow up not done. Appointments with site agent no show. Contractors parking outside our house, sometimes blocking the drive.
Agent replied · 12 June 2024
Hello Mrs Sandford,We take all feedback seriously, and I am sorry to hear that you have been disappointed with your experience so far. We shall share your review with the relevant team and ask them to make contact with you directly to enable the issues raised to be looked into.Best wishes,Emmy
5/5
TrustpilotSo for on the purchase completed
So for on the purchase completed , handover, communication, support is really awesome and excellent
Agent replied · 22 October 2024
Good afternoon, thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers. We shall ensure the team at Woodlark Place get to see your kind words.Best wishes,Lara
4/5
TrustpilotOverall a good quality new house
Overall a good quality new house. Staff have been excellent, cannot fault them.
Agent replied · 22 October 2024
Hi Steve,We are delighted with your review, thank you for sharing that with us. It really means a lot to all of us!Holly
5/5
TrustpilotGreat product and amazing service
Great product and amazing service, it is our first time buying a new build home and have been very impressed by the quality and finishings of the build, especially when compared to other new build companies. Highly recommend!
Agent replied · 12 June 2024
Hello Nicole,Thank you for taking the time to leave us a review, we are so pleased to hear you are happy with your new home. We will pass on your feedback to the team at your development. Wishing you many happy years in your new home.Kind regards,Emmy
5/5
TrustpilotFriendly
Friendly, welcoming sales staff. Good knowledge of site enabling them to answer any question put to them.
Agent replied · 12 June 2024
Dear Neil,Thank you for sharing your experience with us. We are delighted to hear that you have been well looked after by the team.Lucy
5/5
TrustpilotGreat support from Francesca !
Great support from Francesca and looking forward to moving into my lovely new home very soon .
Agent replied · 12 June 2024
Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to Francesca who will be delighted to hear.Lucy
1/5
TrustpilotSTILL WAITING FOR CONTACT FROM SOME ONE…
STILL WAITING FOR CONTACT FROM SOME ONE OUTSIDE MY REGIONAL OFFICE.....VERY QUICK TO TAKE OUR MONEY NOT VERY QUICK TO PERFORM!!!!
Agent replied · 12 June 2024
Hello Steven,We’ll share your latest feedback with the regional office, so they are aware of your continued dissatisfaction.Best wishes,Emmy
4/5
TrustpilotGreat service from the team
Great service from the team ! I can’t fault them . I was very impressed with their timely feedback and professionalism. I was kept abreast with every stage and progress of my home . Excellent services and happy customer.
Agent replied · 12 June 2024
Hello,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. We wish you many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotI have brought an apartment with…
I have brought an apartment with Charles Church. It is very efficient service, thoughtfully team and good quality of product they sell. This ticks all the boxes. I would recommend Charles Church to my friends. Best regards.
Agent replied · 12 June 2024
Hi, We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes, Ada
5/5
TrustpilotA great moment: Clos Rhys Meurug 2022.
We found Ben (Sales Adviser at Regency Park) polite, professional and ever ready to answer any queries we may have had. In essence, he was the deciding factor in our purchasing the property at Plot 20, Clos Rhys Meurug. Jill and Alun Bevan
Agent replied · 12 June 2024
That's great to hear - and exactly the service we expect our valued customers to receive. We wish you many happy years in your new home.
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