Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMisled from the very beginning
Misled from the very beginning. If you want to keep your sanity stay away from this cowboy builder. They will lie to you and then ignore you, all they want is your money and once they have it they just walk away. So be warned, walk away from the Wynyard site!!!!!!!
Karan · 7 December 2022
Agent replied · 12 June 2024
Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. I will transfer your comments onto our management team and request someone contact you regarding this.Best wishes, Amy
★★★★★ 5/5
TrustpilotThe member of staff (Liz) was very…
The member of staff (Liz) was very approachable and helpful. The properties that were pitched to us were all in our price range and liz understood what we were wanting. The process of part exchange was straight forward and the work done in the house is good too.
Mrs · 11 March 2023
Agent replied · 12 June 2024
Hi Holly, Thank you for sharing the start of your experience with Persimmon Homes. We're pleased to hear you have been well looked after by Liz. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotExcellent standard
Zoltan has an Excellent standard of work and understanding of issues that needed rectification to a quality a high standard.
Keith · 7 November 2024
Agent replied · 22 October 2024
Hello Keith,Thank you taking the time to write your 5-star review, it's always lovely to hear from happy customers.Best wishes,Emmy
★★★★★ 4/5
TrustpilotPretty faultless
Pretty faultless. Only issue is a lack of communication with other parties involved in the Mortgage. Not even with Persimmon. This has led to myself having to communicate the same information multiple times across several agents. Got slightly frustrating. That being said the process has been extremely smooth and stress-free for the most part. I would recommend.
GabieX · 17 February 2022
Agent replied · 12 June 2024
Thank you Gabriela. I will share your feedback with the relevant team in order that we can address the points you have raised.I wish you many years of health and happiness in your new home.Kind regards, Sophie from Charles Church Homes
★★★★★ 1/5
TrustpilotThe workmanship is very poor
The workmanship is very poor. I find it very difficult to believe that my property was signed off as being satisfactorily completed. To be fair I was warned not to buy a Persimmon New Build but thought that the cost of purchasing a Charles Church New Build might mean a higher standard. Unfortunately not.
Mrs · 10 July 2022
Agent replied · 12 June 2024
Dear Karen, Many thanks for your feedback. I'm sorry to hear of your disappointment, but please be assured we take every review very seriously. I'm going to share this with the regional team, and ask that they make contact with you in order to discuss your feedback further.Best wishes, Ada
★★★★★ 4/5
TrustpilotHaving lived in the charles church…
Having lived in the charles church house for a few days now I am pleased. As the site manager explained. The garden has not been turfed yet because it has not arrived on site. And only a few issues regarding the house. The charles church team on-site are fantastic. Very helpfull.
Michael · 7 November 2022
Agent replied · 12 June 2024
Hi Michael, Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotIt was a fantastic experience
It was a fantastic experience, as a first time home buyer, Briana managed all our questions and expectations throughout the process, making everything easy.
Eze · 26 August 2024
Agent replied · 22 October 2024
Hi Eze, Thank you for taking the time to leave a review for Charles Church. We are thrilled to hear of the service you have recieved from the team. and would like to share this with them. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your contact details and address. Best wishes,Mia
★★★★★ 5/5
TrustpilotMy new home is beautiful
My new home is beautiful. Amazing service, nothing too much trouble. Would highly recommended Charles Chirch.
T · 16 December 2024
Agent replied · 22 December 2024
Hi, we really appreciate you taking the time to share your thoughts on your wonderful experience with Persimmon Charles Church. The team at Haywood Village pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes,Mia
★★★★★ 4/5
TrustpilotThe sales and site staff were/are…
The sales and site staff were/are excellent - Friendly, approachable and always responded positively to requests for help or information. The only downside for me was the pressure to complete which I understood but it added to what for me was a stressful situation.
Mary · 31 May 2023
Agent replied · 12 June 2024
Hello Mary,Thank you for leaving your review, we really do appreciate it. We are very pleased that you have been so well looked after by the team, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness. Best wishes,Emmy
★★★★★ 5/5
TrustpilotPersonal Touch
Jodie in sales is a credit to your company , she is so enthusiastic and friendly , nothing is to much trouble for her.Adrian & Rose Wilson
Mr · 21 June 2024
Agent replied · 22 October 2024
Dear Mr and Mrs Wilson, Thank you for sharing the start of your new home experience with Persimmon Homes. We are really pleased to hear you have been so well looked after by the team by Jodie at Mulberry Place, and we would love to hear from you again once you’re all settled in.Best wishes, Ada
★★★★★ 5/5
TrustpilotOundle Walk show home sale executive
Michelle Jazrawi at the Oundle Walk show home was friendly, knowledgeable and very helpful. She patiently explained the difference between the various property styles and the sundry options available.
FR · 27 July 2025
★★★★★ 5/5
TrustpilotHave had a great experience with…
Have had a great experience with Charles Church . They where very approachable , no issue too big , always happy to help and answer any of your questions . Very good at responding to emails too , which is always a good trait to have . Would reccomend to anyone .
Robyn · 5 July 2022
Agent replied · 12 June 2024
Dear Robyn,Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team at Hartlands Park - we shall certainly pass this on.Kind regards, Ada
★★★★★ 5/5
TrustpilotNew home
Staff were helpful from starting the search for a new property to the site team following through on any small issues once we had moved in.
Ian · 14 June 2024
Agent replied · 19 June 2024
Hi Ian,Thank you for sharing your experience. We are please to hear you have been so well looked after by the team, and we shall pass on your comments as they will be delighted to hear.May we wish you many happy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotAmazingly quick
From reservation to exchange and completion the whole process took just 3 weeks! Amazing! Just shows the benefit of part exchanging! Would thoroughly recommend.
Debbie · 12 July 2024
Agent replied · 22 October 2024
Dear Debbie, Thank you for taking the time to leave this wonderful review. The team will be thrilled that you've had a great home buying journey, we'll be sure to let them know.Best wishes, Ada
★★★★★ 5/5
TrustpilotAdam at Cathedral view is brilliant…
Adam at Cathedral view is brilliant very helpful and patient. Explained everything well and nothing to much trouble …
MRS · 28 September 2024
Agent replied · 22 October 2024
Good afternoon, thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers. We shall pass your words over to Adam and the team, they'll be delighted.Best wishes,Rose
★★★★★ 5/5
TrustpilotExcellent
They build good houses , they have very good customer service and they are always ready to assist. No complaint at all with them
Tobi · 5 July 2024
Agent replied · 22 October 2024
Good afternoon, I want to start by saying thank you for taking the time to leave us such a positive review. We are delighted that we have met all of your expectations and that you are happy with your new home. We wish you many happy years there.Best wishes,Rose
★★★★★ 5/5
TrustpilotGarry and Lewis are always very…
Garry and Lewis are always very professional, polite and approachable. The work is always done to the highest standard
Peter · 11 September 2024
Agent replied · 22 October 2024
Thank you for your lovely review following your visit from Garry and Lewis, we shall pass this on to them.Best wishes, Zoe
★★★★★ 5/5
TrustpilotMark and Samantha are amazing
Mark and Samantha are amazing, they have got all the answers for us and makes us this move frictionless. Thank you both. All the best. Regards. Dragos
Dragos · 20 April 2024
Agent replied · 12 June 2024
Thank you so much Dragos,I shall share your wonderful words with Mark and Samantha as they will be thrilled to hear.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotSmooth buying experience
The Sales lady kept us up to date with the stages of the house being finished and was always there to answer any questions
MRS · 14 June 2024
Agent replied · 19 June 2024
Dear Mrs Rees,Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotLiz has been very helpful
The staff at Charles Church have been fantastic during the ongoing process of us moving into our new home. Liz especially has been fantastic in helping us along with the process.
JT · 20 January 2024
Agent replied · 12 June 2024
Good morning, thank you for sharing your experience with us. I will certainly pass on your kind comments to Liz and the team, they will be delighted to hear that they made your home buying journey a smooth and enjoyable one.Best wishes,Rose
★★★★★ 5/5
TrustpilotDoors
Mark gave Prompt, tidy friendly service did everytging needed plot 11 hunters edge
Ian · 2 December 2024
Agent replied · 22 December 2024
Thank you for your lovely review following Mark's visit, we shall pass this on to him.Best wishes, Zoe
★★★★★ 4/5
TrustpilotSite team fantastic
Site team fantastic. Darren and Steve in particular. Sales team on site changed multiple times during purchase (span 7 months) so made it very difficult to get the right information at the right time. Overall the site team saved it, and the sales manager, Chris, was great.
JDr · 3 October 2022
Agent replied · 12 June 2024
Thank you for leaving your review, we really do appreciate it. We are sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes, Zoe.
★★★★★ 5/5
TrustpilotWe purchased a new property at The Mile…
We purchased a new property at The Mile Pocklington.There were some minor snags but were quickly sorted out and we found Linda and customer service personnel very helpful as well as the site manager. We would have no problem recommending a Charles Church home.
Mr · 2 June 2020
★★★★★ 5/5
TrustpilotOutstanding all round!
The house is of outstanding quality. Sophie Fox, the Sales Advisor, has been incredible from before purchase right through to after care. The few minor issues that have arisen have been dealt with quickly, professionally and have been set right. Highly recommended!
Mr · 23 March 2023
Agent replied · 12 June 2024
Hi Mark,Thank you for your valuable feedback, it is very much appreciated! We shall pass on your feedback to Sophie who will be thrilled with your comments. Wishing you many happy years in your new home.Kind wishes,Holly
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