Bridgfords Hazel Grove reviews in Stockport

★★★★★ 1/5

Trustpilot

Very bizarre ethos

My wife and I found a property of interest being marketed by the Washington branch. We were in a very strong position regarding our status as we are actually completing on our current property on the 30th and prepared to move into rented to get the right house moving forward. This was pointed out to the representative who took the phone call. We viewed the property and I must say the young lady who came out was very friendly and professional. It was very clear from both the pictures and the live viewing that the property required a lot of work both inside and out to make it liveable. We exercised due diligence and found that the property next door had been on the market in June 2024 for exactly the same price as the one we had interest in but it had been fully modernised, had an extension and fully landscaped garden. We felt a below asking price was in order taking this information into consideration and made contact again with the Washington office. The offer was put forward and we were told as it was 5 minutes to closing they would contact the vendors Monday and be in touch. Monday came and went with no follow up call. Today I rang back in and spoke to the exact person I’d discussed the offer with and he seemed totally un phased he hadn’t made any contact with an update. I explained the rational behind the offer regarding the house next door and he replied ahhh that house is much smaller. When I pointed out we had the original listing in front of us and it was exactly the same he just said oh and moved on. Again we explained the situation and even intimated we may go up a little. He said he would go back to the vendors and call me back. Well would you believe it still no call back. I’m really now not surprised after reading the rest of the reviews on here but I do hope someone of a higher level reads this and maybe educates this chap on the art of selling and negotiating. Right now he’s more sales prevention and a poor representative for front of house sales. We will move on and look elsewhere.

Paul · 22 October 2024

★★★★★ 5/5

Google

My wife and I couldn’t recommend Glen and the team highly enough! They were absolutely incredible during our recent sale process, and we are both very grateful for all their hard work and patience. We unfortunately found ourselves caught up in a horrible chain, which had the Highways agency purchasing the property at the bottom of the chain under a compulsory purchase order. This brought an increased element of uncertainty and difficulty, as exchange and completion had to happen on the same day! In consequence, we found ourselves facing and incredibly stressful, nerve racking and frustrating process! Couple that with some non-communicative solicitors and difficult buyers and the whole process turned out to be quite the nightmare... but thank goodness for Bridgfords!!! When facing all this stress and uncertainty, we were just so glad to have Glen and the team in our corner - he really went above and beyond, liaising with all parties in the chain as required, and basically being the only person in the the whole process we could actually count upon!! We’re massively relieved and delighted to be in our new home and to have the sale through, and I’m genuinely not sure we’d have got there without the Bridgford team’s hard work. Professional and personable to the end, and with a real tenacity and passion to get the job done, we just can’t recommend them enough! Thanks again to you all for your support, and congratulations on a job well done!!

Jamie · 25 October 2018

★★★★★ 1/5

Trustpilot

Scheming, conniving people

They were nice enough when I wanted to rent a property. Not so nice at the end of my tenancy when they withheld my ENTIRE deposit without providing any breakdown of costs, reasoning and ignored all my requests. I had to make a claim through the My Deposits scheme who eventually recovered most of my deposit back. Company were useless, unhelpful, rude and trying to take advantage of a young girl living by herself. Well you made a bad choice because I got back what was mine, no thanks to you, and will NEVER rent or buy through yourselves again.

Emily · 18 October 2018

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star. I am the landlord and I received the worst service I've ever experiences. If you want to be ignored for weeks and lose money, use their service. I was holding off at giving this review hoping that things will improve, but after weeks of chasing my emails were falling on the deaf ears. First of all, accounts either too busy or too incompetent to deal with basic request, not willing to investigate any repair issues charges, the companies they are using to fix the property are doing botched jobs, resulting in hundreds of pounds loses. Sheer irresponsibility and lack of professionalism, unwillingness to help or resolve any problems leaves you humiliated as a customer, I would go quietly if I wasn't paying any money, but since I'm being charged EACH MONTH for the service which I COULD DO MYSELF, I think I deserve to say something! I really hope I can close my account as soon as possible because I'm really done with being neglected. Can I just ask, how hard is it to reply to an email? Be prepared to wait a week, of FOUR in my case. Horrible, caused huge distress and I really hope your management take note of all the negative response EVERYWHERE and do something about it. Lettings agency on the other hand in Swinton on the other hand is lovely and Hannah Smith was particularly help full, than her for that.

Yuna · 8 June 2018

★★★★★ 1/5

Trustpilot

I was tenant for 8 years

I was tenant for 8 years, problems with communication, leaking roof repaired after 6 months, need it to call every 2 weeks to have an answer that "we will contact landlord, team or anyone else in the next 1 hour". Yeah 6 months water was leaking on my head. The best part is that something like that is with everything. Now I'm waiting for my deposit after when I moved out. There is barely any communication, no confirmation and very bad service even at the end of my tenancy. If you like problems and bad service you can do the business with Bridgfords. If you like good service and nice people you need to look anywhere else.

Lucas · 17 October 2017

★★★★★ 1/5

Trustpilot

Made an offer on a property

Made an offer on a property. Which was accepted. Property was removed from rightmove. Had a survey carried out RICs survey 2. Before even getting the Survey report back. The property was back on rightmove. As Bridgfords driving up cost for there commission on property sales. Blaming cooperate client. Very poor practice stay clear of.

Nathan · 1 June 2023

★★★★★ 5/5

Trustpilot

Mortgage adviser at Halifax branch

Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.

Charlie · 13 August 2017

★★★★★ 1/5

Google

Very bad estate agents, never answer phones, we leave countless voice messages to no reply back. Staff not helpful at all. They have promised us calls back but never do, massive let down and they have made our house move extremely stressful by providing no updates or information.

Finn · 23 September 2024

★★★★★ 4/5

Google

Bridefords was acting on behalf of the property we was buying and although we used a local estate agent to sell our property they were very helpful in helping us purchase our new family home, Melanie at bridgefords helped us find the perfect house for our requiresments, they where prompt with the work they had to do during the later stages of the sale and would recommend then to anyone who wanted to use an estate agent for selling a property

Neil · 25 October 2016

★★★★★ 5/5

Google

Bridgford's in Hazel Grove...........simply the best ! Glen and his team have been fantastic. They have managed all of our viewings efficiently and in a professional manner. They really have made the whole experience of selling a house so very easy and totally stress free, their support network has also been second to none. I would have no hesitation in recommending the Bridgford's (Hazel Grove) team to any potential "house mover's". So, this is also my opportunity to say a huge thank you too ! :o) Janette

Netty · 25 October 2016

★★★★★ 5/5

Trustpilot

Highly recommend

Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.

Jan · 26 April 2024

★★★★★ 1/5

Google

Very bad estate agents, never answer phones, we leave countless voice messages to no reply back. Staff not helpful at all. They have promised us calls back but never do, massive let down and they have made our house move extremely stressful by providing no updates or information.

Min · 12 September 2024

★★★★★ 5/5

Google

We first placed our house on the market with Bridgfords in February 2015. They secured a sale quickly but unfortunately this fell through. Following a further accepted offer through another estate agent (which cannot and do not begin to compete with the service Bridgfords provide), this again fell through. Glen, Mel and the team at Bridgfords have since worked tirelessly to secure a sale for us. Due to their hard work and persistence, our sale finally completed this morning and I cannot thank them enough as a huge weight has been lifted from our shoulders. I cannot recommend them highly enough. Thank you!

Sara · 26 October 2015

★★★★★ 5/5

Google

We had a very unusual and large property with over 4 acres of parkland to sell. Bridgfords Hazel Grove persuaded us that they were the team to engage. Despite the property not being on the market for over 45 years, they researched the area and the property. We went on the market in May 2015 and had 4 serious parties wanting the property. Bridgfords team helped us qualify the buyers and then supported the sale to completion. There is no way that this could have been handled by an online agent. Overall they were simply there for us and excellent throughout the whole process. Thank you.

Paul · 26 October 2015

★★★★★ 5/5

Trustpilot

Bridgfords Denton

Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!

Gone · 24 January 2020

★★★★★ 5/5

Google

We have just completed on our property purchase and would like to say a huge thanks to our mortgage advisor Gareth Davenport. Gareth took so much time going through out options with us and although we were sceptical, he secured us the perfect mortgage at a really low rate. He is extremely knowledgeable, a great communicator and kept us updated every step of the way. He helped everything go smoothly and we can't recommend him highly enough. Thanks Gareth!

Sue · 25 October 2016

★★★★★ 1/5

Yell

Avoid

These were the first estate agents me & my partner visited when buying a house, and booked an appointment with their in house mortgage advisor. We both thought their constant phoning from both the estate agent and mortgage advisor was too much, especially when we had told them areas that we didn't want to look at, they didn't seem to listen and carried on phoning us with properties in the area we didn't want to live in! We found them to be very pushy maybe even a bit harassing! Buying your first house is not something to rush into!! They didn't seem to understand that! Trying to pressure us into making offers on houses, maybe because we were reasonably young?! I don't know.. I wouldn't recommend them at all.

Memememememe · 2 September 2011

★★★★★ 1/5

Trustpilot

Rip off Britain would have a field day…

Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea

Tony · 6 January 2026

★★★★★ 1/5

Trustpilot

Apalling handling of my mother-in-laws…

Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.

Andrew · 25 November 2024

★★★★★ 1/5

Trustpilot

They are shocking

They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath

Finn · 2 September 2024

★★★★★ 1/5

Trustpilot

they say they are going to call you…

they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company

Michael · 1 April 2026

★★★★★ 5/5

Google

The team at Bridgfords were the only people I actually enjoyed dealing with during our house sale and purchase process. They were always only too happy to help and I’m convinced that if it wasn’t’t for the team - we would still be waiting to move in.

Ash · 26 August 2024

★★★★★ 1/5

Trustpilot

4th tennant same issues- damp, mould, negligence

I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.

Robin · 7 August 2024

★★★★★ 5/5

Trustpilot

Chris Parkin was my mortgage broker

Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.

Amanda · 10 June 2021