Bridgfords Hazel Grove reviews in Stockport

★★★★★ 5/5

Google

I recently purchased a property through Bridgfords and had a fantastic experience from start to finish. Brooke was amazing throughout the entire process, keeping me updated every step of the way and always being on hand to answer any questions. Buying a property can be stressful, but her communication, professionalism and support made everything run as smoothly as possible. I would highly recommend Bridgfords to anyone looking to buy or sell a property. Thank you again for all your help!

Molly · 10 August 2026

★★★★★ 5/5

Google

I had an excellent experience working with Maciek Starczewski "Maj". From the very beginning, he was professional, approachable, and incredibly knowledgeable. He guided me through the entire mortgage process with clarity and patience, making what can often feel overwhelming much more manageable. Maciek took the time to understand my situation and found the best options tailored to my needs. His communication was always prompt and transparent, and he made sure I felt confident at every step. On top of that, he also helped arrange my home insurance, ensuring I had the right level of cover at a competitive price. What really stood out was his dedication and attention to detail, nothing felt rushed, and no question was ever too small. I genuinely felt supported throughout the whole process. I would highly recommend Maj to anyone looking for reliable, efficient, and friendly mortgage and insurance advice.

Roberto · 10 May 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing. After relocating to London for work, I repeatedly tried to resolve my tenancy responsibly. I made multiple attempts to find a replacement tenant myself, maintained regular communication with the branch, and kept the company informed of my financial situation throughout. Despite this, I felt there was very little practical support or flexibility offered. The "change of sharer" process was frustrating and entirely dependent on the landlord's approval, while I was left to find replacements on my own. Several prospective replacements fell through for reasons outside my control, leaving me paying for accommodation in both Newcastle and London at the same time. Although the staff acknowledged my circumstances, the responses I received were largely limited to repeating company policy rather than working towards a practical solution. As a tenant who genuinely tried to communicate and cooperate throughout, I was left feeling unsupported during a period of significant financial hardship. If you are considering renting through this branch, be aware that if your circumstances change unexpectedly, you may find there is very little flexibility or practical assistance available. I hope the company reviews how it supports tenants facing genuine hardship, because my experience has been stressful and extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 5/5

Google

Our mortgage advisor Maciek was so helpful when it came to myself and my Mrs buying our first home, talked us through everything in detail helped us along our journey and would definitely recommend him to anyone who's looking for a mortgage advisor! Thank you also to the Bridgfords team for all their hard work!!

Ellis · 10 June 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Paul Local Guide·52 reviews·18 photos just now New If I could give zero stars I would one of the worst letting agents I’ve ever come across the new manager Stacey is patronising, rude and obnoxious. As an experienced landlord of multiple properties who has decided to take a backseat and enjoy retirement, she did nothing to reassure me and was trying to educate someone with 32 years experience. Went completely against all my wishes with no compromise she not only tried to reduce the rent which her area manager had recommended within a week of advertising in a completely refurbished property at my expense but also tried to force me to put any old tenant in the property just to start earning her fee. Thankfully I’ve removed the property from them and will NEVER deal with them again. I’ve dealt with other brands under the countrywide banner and had all but praise for them, but this branch and in particular this manager is not a good representation of Bridgfords. I would say to anyone AVOID AVOID AVOID at all costs !

Paul · 23 July 2026

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property . They kept my money from 24 October 2024 to March 2025. My bank and my friends intervened in to the matter before my money was return to me . They manager and senior managers do not care and are not bothered.

Aiah · 29 July 2026

★★★★★ 5/5

Google

Maj was a fantastic Mortgage Advisor. He really took the time to explain everything to us as first time buyers, and always gave the impression he really cared about us and our sale. He went out of his way to check in and make sure we had everything we needed, and I'd thoroughly recommend him.

Fred · 10 May 2026

★★★★★ 1/5

Trustpilot

Can't recommend Bridgefords as a future…

Can't recommend Bridgefords as a future buyer. Staff are lovely, honestly, but the whole process of buying a flat as a first time buyer has been horrendous. Party due to the in House conveyancing team they Bridgefords reccomended. I've lost my dream flat after 10 months because of Bridgefords and their inability to reccomend a competent solicitor. Hopefully you have better luck. Personally I would avoid.

Ross · 29 September 2026

★★★★★ 4/5

Trustpilot

Brand New Listing on a New-built House

Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants. What really stood out was their professionalism and proactive approach. Any issues with the brand‑new house were escalated to the developer under the warranty without me even having to ask, which gave me real peace of mind. Special thanks to Sophie for efficiently organising the white goods, and Helen for proactively raising and managing warranty matters. A genuinely positive and supportive experience. The reason I gave 4 stars is that it has only just started, we will see once all is up and running, and tenancies are completed.

Sarah · 23 April 2026

★★★★★ 5/5

Google

Really pleased with Bridgfords whole office team. They were very accommodating and made marketing the property pain free from EPCs to photos and solicitors. We got a lot of interest and quickly sold, and Mia did a great breakdown of the offers on the cards. I chose Bridgfords because a friend had a good experience round the corner, and I felt they listened to what I was saying. I liked their sales strategy over other estate agents we spoke too. Wouldn’t hesitate to recommend.

Kate · 10 August 2026

★★★★★ 5/5

Google

We dealt with Brooke & James for our recent house purchase. We just wanted to pass our thanks for assisting us purchasing our forever home. Both Brooke and James assisted the sale in a speedy & professional manner, chasing onward solicitors throughout the sale where needed. Thanks again

Joanne · 10 April 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Google

We can’t thank Maj enough for helping us secure a re mortgage on our current property. We have used Maj for the past 10 years starting off with our very first mortgage and used him ever since. The process was smooth and we were kept in the loop with all the various stages right up to competition. Thanks Maj, see you again in 2 years time. :-)

Catherine · 4 September 2025

★★★★★ 5/5

Google

Bridgfords were excellent and helped both myself and partner out when buying our first home. Maj with Countrywide was a lifesaver with this purchase, he went above and beyond with helping us. Would highly recommend both estate agents and Maj with countrywide!

Charlie · 10 April 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Google

Brilliant customer service and communication. Thanks to Mia, I am now living in my new beautiful home. Super helpful throughout the entire process!

Ben · 10 August 2026

★★★★★ 5/5

Google

As a first time buyer, it’s a great experience to have Maciek being my mortgage broker. At the beginning, he gave me a second opinion and explained every steps what we have to go through. He could offer all round information and told me what options do we have. That’s why I chose him with us. Although we targeted a property from another estate agent later on, but he worked professionally and guided us to complete the purchase.

Brian · 10 June 2026

★★★★★ 5/5

Google

I had a great experience with this mortgage and protection broker. Maj was professional, knowledgeable, and took the time to explain all my options clearly. Communication was prompt throughout, and I always felt confident that my best interests were the priority. I would highly recommend their services.

Alan · 10 January 2026

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 5/5

Google

I had a really good experience with the team at Hazel Grove. Every time I went in or spoke on the phone they were friendly and helpful. They kept me up to date through the process without my having to chase them, and even did plenty of chasing of the other side on my behalf when completion dates went awry. Brook was the lady I spent most of my time with, but everyone there was amazing. As a little side-note, I really felt like they were excited for me when I went to collect the keys. You'd think they'd get bored of seeing it happen all the time, but they genuinely feel like lovely people. I used their in-house mortgage advisor Andy and honestly he really made the process a thousand times easier and less stressful than past moves I've been through. He really went above and beyond to help me and I'm very happy with the mortgage deal he got me as well. Can't think of a single negative to say about any of it. They were all amazing and I'm incredibly grateful that they made everything so stress-free for me.

Keri · 10 October 2024

★★★★★ 5/5

Google

Very happy to recommend Bridgfords in Hazel Grove. We spoke to three Agencies on the phone before inviting two round to discuss further. We were really disappointed with the first, they were unprepared and quite pushy, but felt completely at ease when Ciara came round, she explained the process and how they could help, no pressure, it was an easy choice. The whole team have been great throughout, particulary Regan, Abby and Ellie who I've dealt with most. Very friendly and supportive, good advice and worked well together. They frequently chased down updates from the other people in the chain so that we new what was going on. Thanks Ciara, and the whole team!

Colin · 26 August 2024

★★★★★ 1/5

Trustpilot

They lied in the contract and blamed it on a new staffer misunderstanding things

We viewed a property which had been vacant for months. The property was dirty, wallpaper falling off the walls, an outdated kitchen, carpets soo dirty and dump they stank, mould on walls, overgrown back garden, a lot rubbish in the back garden left by previous tenants that we had to hire a skip to get rid of it. Half of the light sockets in the house were not working (and the electricals failed the Electrical Installation Certificate), the showers in the house didn’t work, neither did the boiler. The windows all round the house are single glazed, even the front door had was missing the letter box and so just had a huge hole in it. After we had moved in we also discovered holes in the roof which birds use as nests, and a leaking ceiling in the living room of all places. The letting agent emailed us that the landlord was going to fix everything, listing down all the issues, this forming part of the contract. Some things were to be fixed before we moved in and others within the first month. They rushed us to move in, however, when we moved in Bridgfords refused to complete the list of works around the property, stating that it was a MISTAKE on their part by a new employee who confirmed the list of work to be completed when the landlord only said he’d think about it. When we decided we would move and they’d pay for moving costs for misleading us into a contract they were never going to honour, and after reporting them to our MP and the Council, the landlord decided to fix a few things around the house. After that, it was all to hell. We have written and called countless times and they still maintain they are not in the wrong, and the landlord refuses to bring the property to standards. By the way, everything in the property is from when the house was initially built, that should tell you the condition of the house. Currently, we’ve been without heating or hot water for nearly a month, and with the change in weather, we are all nursing colds. The Stove and sink also don’t work and the landlord has refused to fix either. I only wish we had looked at the reviews before going with this letting agent. They are incompetent, terrible customer service (one staff even swore at my mum), and just all around awful to deal with. Please don’t use them at all, there’s a reason they only have a 2 rating.

Iz · 6 October 2026

★★★★★ 5/5

Google

My partner and I recently bought a property through the Hazel Grove branch of Bridgfords. Ciara looked after us tremendously, through what was quite a difficult sale as the vendor lived abroad. Ciara and her team were professional and incredibly helpful. They were communicative and persistent with the vendor in order to get the sale over the line. If we were selling or buying again we wouldn't hesitate to engage Ciara or her team. Thanks Bridgfords!

Nat · 12 October 2024

★★★★★ 5/5

Google

We have just bought and sold a property where Bridgfords Hazel Grove were the agents on both transactions. We cannot recommend the team highly enough. Ciara, Dale and Ellie went above and beyond for us in securing our desired property (which was not without complication) and selling our previous home (not only way above the price we had hoped for but, within a week of us signing the contract and before the professional photographs were taken). The communication (including response times), enthusiasm, personality and professionalism was of the highest standard and demonstrated the importance of having the right team on your side. We felt so confident with the service, we decided to use Katy (the branch’s in house mortgage adviser) as opposed to our regular mortgage broker and again we could not have been happier with the recommended product and Katy’s management of the process (we accepted a product that had never been recommended to us before and suits our circumstances perfectly). We would recommend the whole team and Bridgfords without qualification and have already recommended them to others looking to buy or sell. Their service offered us great value for the fee. What a great experience. Thank you so much.

Richard · 27 July 2024