Bridgfords Hazel Grove reviews in Stockport

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Google

Big thanks to Ellie and team for making our first house buying experience a good one. They were always happy to help with any questions we had during a process that was very new to us. Thank you!

John · 11 November 2024

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything. Thank you for going above and beyond for me.

RL · 4 August 2026

★★★★★ 5/5

Google

I had a great experience with Maciek as my mortgage advisor. He was professional, knowledgeable and always available to answer my questions. He made the whole process simple and stress-free. I really appreciated his support and would highly recommend him to anyone looking for a mortgage advisor!

Kate · 10 September 2026

★★★★★ 4/5

Google

Very helpful in providing details of properties avaiable in a specific area of Stovkport.

Carole · 10 September 2026

★★★★★ 1/5

Google

Nothing but lies upon lies with the Hazel Grove branch. Such an awful experience!!! Still waiting to move, that's if the sellers of the house we're buying don't pull out as its taking so long. Glen Heaton is of no help whatsoever and just keeps stringing a load of lies to not just us but other buyers as well! Clearly no one has any idea on how to do their job properly and they definitely don't know how to keep you updated on how it's all going. We have had no reassurance from them and no time line on how long it's actually going to take! I would never recommend their services and would never buy or sell a house with them again, it's clear that all they're bothered about is taking your money but not actually selling your house!

Chloe · 25 October 2019

★★★★★ 5/5

Google

We've recently both sold our old house and purchased our new with Bridgfords in Hazel Grove and I can't fault the service we received. Whenever I called for an update or to ask them to do something to push the transaction along, they were straight on the case to help/chase solicitors/give advice without hesitation. Glen, Ciara and the team are brilliant - they know what they're doing and even with my frequent phone calls (I like to be kept up to date at every stage) they really do work hard for you. Thank you to the whole team!

Rebecca · 25 October 2019

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed

David · 13 June 2026

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

I can't recommend Reagan enough, she's gone out of her way to find me a property. She went above and beyond to find a house that matched my requirements and budget. Reagan is knowledgable in her role and is able to apply this in a professional manner on viewings.

Deb · 28 November 2023

★★★★★ 1/5

Google

A dire experience with the attempt to purchase our first home through Bridgfords Hazel Grove. What should have been a moment of joy and excitement has turned into one of anguish and extreme stress. We made an offer to the house seller at the asking price, which was accepted. However, the bank set to finance our mortgage valued the property £25,000 below the agreed amount. When we returned to the estate agency to report this, the problems began. The agency started pressuring us to come to their office and sign up for their mortgage service, insisting it was the only way to communicate the down valuation to the seller. They demanded the house valuation report, despite knowing that banks, during the mortgage application process, do not provide a detailed valuation report. The only document provided by the bank to our mortgage advisor, containing the down valuation, was sent to Bridgfords consultants, who refused to accept it or forward it to the homeowner. We endured weeks of stress, feeling compelled to visit the estate agency to sign up for Bridgfords' services, even though we already had a mortgage advisor and conveyancer. Yesterday, we were informed that unless we provide a detailed valuation report of the house, it will be returned to the market, and we will be withdrawn from the negotiation. Our mortgage advisor explained repeatedly that banks do not provide such reports. It's astonishing that an agency the size of Bridgfords is unaware of the mortgage application process. Throughout the past week, we were coerced and blackmailed by Bridgfords, who continuously insisted they would only pass on the undervaluation if we visited their office. In addition to these distressing and humiliating weeks, we will suffer financial losses because our conveyancer had already initiated the process.

Jean · 10 October 2024

★★★★★ 1/5

Google

We bought our first house which was registered with Bridgfords and it was an incredibly upsetting and stressful experience. Reagan refused to put our offer to the vendor for four days because we wouldn’t attend a financial services appointment due to already having a mortgage advisor and solicitor. When my mortgage advisor called Reagan to address this she hung up on him. The only way I eventually got my offer to the vendor was by telling their internal mortgage advisor that I was being bullied into an appointment with him and he was then able to raise it internally and get my offer sent. Nobody bothered to tell me when my offer did go over, I was constantly calling for updates yet the phones are barely ever answered. What was supposed to be an exciting time for us buying our first house was overshadowed by the stress of dealing with Bridgfords. It’s now been a month since moving in and the sold sign is still outside the house waiting to be collected.

Georgia · 10 October 2024

★★★★★ 5/5

Google

I can’t praise Bridgefords enough! They swooped in and essentially saved the day when our sale fell through with another estate agents. They had our property sold within 2 working days and we could still proceed with our purchase. All the way through the process they were attentive and couldn’t have helped us more and answered all questions the same day no matter how big or small. Special thank you and appreciation for Reagen, she was absolutely fantastic at getting everything accross the finish line when we had a few issues towards the end of the process. Thank you very much to the whole branch I couldn’t reccomend a better estate agents to sell/ buy with.

Rileyknows1 · 10 October 2024

★★★★★ 5/5

Google

I neither bought, nor sold through Bridgfords. The reason I am writing this review is in order to bring attention to a superstar named Amy. Over the course of a 3 month house hunt Amy was consistently in touch. She would call not only to bring to my attention any properties that she had on her books, but also to see where I was up to in general. This level of customer service was unrivaled by any of the dozen or so agents in my search. If Amy continues to work as hard, as she does smart , I have no doubt she can go very far. 10/10 - Well done Amy

Dillon · 25 October 2017

★★★★★ 5/5

Google

I have just bought a house on sale with Bridgfords. It was slightly more stressful as the house had been repossessed so was being sold by a bank rather than an individual so even after our offer was accepted it stayed "for sale"! Amy was absolutely amazing, helping us to progress with the sale as fast as possible. She always went the extra mile and out of her way to chase things for us and get back to us with an answer straight away. Mel and Glen were also fab, never does the phone just ring out, theres always someone there to help that knows whats going on with your sale. It was a great experience and we managed to get from viewing to completion within a month! Thank so much guys, will be in touch when we decide to sell!!

Kate · 25 October 2017

★★★★★ 5/5

Google

We have just completed on the sale of our property and would like to thank Bridgfords, Hazel Grove for a wonderful service. The staff were always pleasant and helpful and went above and beyond to make this happen for us. Reagan was very professional and helped us immensely with communications.

J · 10 October 2023

★★★★★ 5/5

Google

Currently remortgaged with Maj. he is fantastic mortgage broker. Great service thank you ☺️.

Aiman · 10 July 2026

★★★★★ 5/5

Google

I had an excellent experience with purchasing my home. Reagan was helpful throughout the whole process even during the more difficult parts where things weren’t going so smoothly

Connor · 10 October 2024

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 5/5

Google

I have just bought my first house through Bridgfords, I couldn’t recommend anyone better! Reagan was so helpful she called me every day for updates and pushed the sale to complete asap which it did. Amazing service and lovely helpful staff in the office 😊 …

Leah · 10 October 2023

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Google

We sold our house with Bridgefords. Reagan delt with the sales and she has been absolutly amazing. If I had any enquiries she would deal with it straight away and get straight back to you. She was always checking in to keep us updated with how things were going. Thank you so much Reagan for making this process less stressful for us!

Rachel · 24 October 2021