Bridgfords Cheadle reviews

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Google

I recently purchased my first house through Bridgfords, and Stacey, the branch manager, handled my case exceptionally well. She navigated a challenging situation with a seller who was indecisive about selling, demonstrating remarkable expertise and professionalism. Her experience was invaluable in ensuring the process moved forward smoothly. Stacey was always prompt and available whenever needed, making the entire experience much less stressful. I highly recommend her for anyone looking for a dedicated and knowledgeable property agent!”

Ibrahim · 9 March 2025

★★★★★ 5/5

Google

I recently contacted Bridgfords as I was looking to get an evaluation on my house. Hannah was so helpful and knowledgeable, I was amazed at all the options she told me about if I was to sell my home. She even advised me on seeing there morgage advisor if I wanted to remain. I would definitely recommend Hannah and Bridgfords.

Pam · 23 July 2025

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 5/5

Google

Stacey. Josh, Paul and the rest of the team here have made our house purchase effortless. As first time buyers, my partner and I have been quite daunted at times where we've been naive about how to proceed and when. Stacey has been a steady hand that has helped guide and support us through the process, and Paul's vast knowledge has helped us with regard to mortgage rates and other financial aspects of the transaction. All of this wouldn't have gotten this far without Josh who intially showed us our home, and his insight into potential upgrades has given us food for thought on what the property could become. After an awful experience with another Bridgfords branch, Stacey and their team completely flipped our expectations, and we'd recommed them for anyone looking to move home in the future - we certainly will!

Andrew · 26 May 2024

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .

Aiah · 29 July 2026

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 5/5

Google

Hannah Redfern accompanied myself and partner around a very interesting property in Gatley a fortnight ago ! Her professionalism ,expertise, and enthusiastic manner were ( in equal measures) totally refreshing and made for a wonderful experience! We both agreed , that further viewings on alternative properties will be booked in the near future because of Hannah Many thanks Michael

Michael · 9 February 2025

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 1/5

Google

This was Not a pleasing experience by any length. Staff unfriendly over email and phone messages.They did not give the full process and information out when i enquired about letting a property. Considering this is my first time letting a property I would have really appreciated more help. I Was then told I would have to pay a holding fee ? I had no idea what this was for and it was not explained. To make matters worse i was told if the application failed Bridgefords would keep my £270 holding fee ? Also if I wanted to rent the property it would cost me £14,000 in a deposit. It was all so confusing to a first time renter that I had to Cancel the application and look at other estate agents. When it comes to renting a house and how important this is to me. And how much I would be paying in rent a month I really think you could have been more friendly and helpful and explain the full process instead of just sending me an application form and then saying we told you did you read the form ? I suffer from ADHD and have other medical issues and it’s almost impossible for me to go through a form just like that. Not helpful at all. I also explained many times it was my first time renting but I feel you didn't acknowledge this fact. Due to this experience i will not be recommending you to anyone or will i want to apply for a property with you again. Please avoid this estate agent. I would not want any other customer to be treated like I was treated today !

Neil · 27 October 2025

★★★★★ 1/5

Trustpilot

1 Star is too many stars in my opinion...

I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.

James · 26 June 2026

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 5/5

Google

Absolutely outstanding service from start to finish! Stacey, the manager, went truly above and beyond to get my house sold. Her dedication and commitment were second to none nothing was ever too much trouble, and she kept me updated every step of the way. Special mention has to go to Hannah I still can’t believe this was her first job in the industry! She came in after my house had already been on the market for a while and worked with unbelievable skill and energy, as if she’d been doing this for years. Her fresh approach and determination made a huge difference. Between Stacey’s leadership and Hannah’s talent, they didn’t just meet expectations they completely exceeded them. I’ve never experienced an estate agent so genuinely invested in achieving the best result. If you’re selling your house, don’t look anywhere else this is the team you want in your corner!

David · 19 August 2025

★★★★★ 1/5

Google

If I could give zero stars I would. Avoid at all cost! They accepted an offer on my property without bringing it to me, they denied they had done it. Weeks after I went ahead with sale with them - which I can say in hindsight I shouldn't have, but the stress with their denying of my complaint and dealing with their complaints man I decided I just wanted it finished. They lied by saying they rang and told me, which they hadn't. Made complaint at head office, informed they don't keep records of calls, he was none too pleasant either. Took my complaint to the property ombudsman and it was upheld and they admitted they do keep records of calls, but could find none or any other communication with me it regards to them saying they had also admitting it was poor service and communication! They lied as did the head office complaints, I was awarded compensation, but did not accept the paltry sum! It wasn't about the money - it was proving they were lying - I did, even when they said I would get nowhere with it. I suggest if your desperate enough to use this firm tape all telephone conversations! and keep all correspondence and a timeline sheet. But HIGHLY RECOMMEND YOU AVOID THEM!! UPDATE TO REPLY: It certainly was this branch, the complaint went to the property ombudsman, you admitted poor service and communication, and no evidence of a call of offer and admitted calls are kept via AgencyPro. I won't waste my time contacting your provided contact - the matter was dealt with by the ombudsman. I have every right to leave an honest and truthful review.

K · 9 August 2025

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 5/5

Google

From the moment we met Mel and the team we knew we were in the right hands. They found really great buyers for us, and a huge tick in the box was their communication style, keeping us up to date at all times. Their enthusiasm, energy and commitment was fantastic, and I would have no hesitation in recommending them to anyone looking to sell their property.

Chris · 24 October 2023

★★★★★ 5/5

Google

I can't recommend Stacey at Bridgfords highly enough. Very personable, empathetic and proactive at finding solutions, all of which goes along way to minimise the stress of moving.

Carolyn · 19 June 2025

★★★★★ 5/5

Google

Well I’m please with there fast and warm service, Especially from a lovely lady called Louise made me feel nice and relaxed on a rainy day. Louise is by far one of the best letting agents I have ever met, She has customer service skills and quick service! Would highly recommend to anyone that’s looking for property to rent! Thank you :)

Kilo · 24 October 2023

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 1/5

Trustpilot

Bridgfords Stockport

Bridgfords Stockport, dealt with Katherine Hancock who was unbelievably unhelpful. First of all told me i couldnt cancel as i was in a 12 month contract which was untrue it was a 6 month contract.Said i had to give 2 months notice as i could only give a month from my billing date, which was wrong again.Kept advising i needed to speak to my landlord for issues they could deal with.Finally i left my flat in better condition than when i entered. Landlord wont return deposit, when asking Bridgford to help they've advises its nothing to do with them.

Jim · 10 June 2024