Bridgfords Stockport reviews

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Landlords - Avoid Avoid AvoidThis company needs to be avoided at all costs, it will end up costing you a great deal of money. You will be charged for items that you have not agreed to to. You will be charged for work you specifically requested NOT to be done and you will be charged above market rates.They are made up of many different companies and each does not know what the other is doing.Complaints are not responded to and they will happily incur costs on your behalf.

Matt · 5 December 2020

★★★★★ 1/5

Trustpilot

Worst agency ever

I rented through Bridgfords for 2 years. They accused us of missing 2 months rent which we had paid and only dropped this when we threatened legal action. They gave us a letter of rent arrears when we refused to pay rent until we had a tenancy agreement which was overdue by about 8 weeks. They gave workmen keys to the property without our knowledge and consent and told them the property was empty so workmen let themselves in when we were home. They refused to confirm how much of our deposit was being challenged until we contacted DPA. By far the worst tenancy agency I’ve ever had.

Gggg · 20 November 2020

★★★★★ 5/5

Google

Very easy to deal with and gave me great confidence and help when needed. Angela was always on hand to offer guidance and was the first person I go to when I needed some help and info. Thank you!

Paul · 26 August 2016

★★★★★ 5/5

Trustpilot

Everything went smoothly and Ellie was…

Everything went smoothly and Ellie was a joy to deal with

Margaret · 31 July 2023

★★★★★ 5/5

Google

Ruari supported us with the sale of our house. Reliable and consistent with communication. Anyone looking to sell with Bridgfords, Stockport, highly recommend asking for Ruari.

Adam · 22 August 2023

★★★★★ 5/5

Google

I have a rental property in the Stockport area and as usual I received an excellent fast and reliable service with very professional People . A special Thankyou to Hollie for all your work and help past and present .PositiveResponsiveness, Quality, Professionalism, Value

O · 25 October 2021

★★★★★ 1/5

Trustpilot

Absolute nightmare from start to…

Absolute nightmare from start to finish!!! As soon as I moved in the house I discovered that the shower didn't work, so as I was instructed I reported it on their website. After few days passed and several calls from me they finally sent someone over. The guy said that it looks like and electrical fault and he can't fix it few days later I am chasing again and being told that it was an user error and the shower is fine. After many chases and emails finally they replaced the shower after 1 month! For the 2 years I lived in the house, every summer the landlord was selling and I only found out after someone has made an offer and they were coming to see the property. When I asked, why I was not told the house is for sale and that I could have bought it l, they were looking at me like I was an alien and didn't know 2what to say. Anyway, eventually the landlord pulled out of the sale. Dont even want to start on the countless stuff that were for fixing and after many reports no one came to fix anything. Now after more than 2 months I am still waiting for my deposit back and was told that they can't "find" the landlord! They dont even reply to emails, I had to chase them every week until finally they advised me to do a dispute about the deposit, because they can't find the landlord.... speechless! I hope someone reads this and my advice to you is if you see something advertised by bridgfords or countrywide RUN!!!!

John · 15 August 2020

★★★★★ 1/5

Trustpilot

I had the worse experiences in my life

I had the worse experiences in my life with them, and i will never recommend to anybody. Really, not sure how companies like this exist.Summarising the nightmare i lived, as much as possible: i was in a house for 3 years, i paid a lot of fees to them, but they always look for the owner benefits, not for the tenant. They did not provide me with any inventory for the house. I complained about this several times during the tenancy years, and they said do not worry, while you do not burn the house it will be ok. After 3 years, the house was getting sold and i had to leave. They have no communication between departments, and they were calling me with different information. They said, even the house was getting sold i could stay. But the other colleague told me, no you must go. After all the mess and the lack of trust on them, i decided to leave. I agreed with my agent that rather than leave on Friday (the day my contract was ending), i will leave on Saturday, for the proportional cost of a day ~£35. The same Friday I received an email From legal department (not even a call), saying that due to the fact i was staying 1 day more, i should pay £650 (almost the full month), and this could not be deducted from the £1350 deposit. I called my agent, she said the policy of the company has recently changed and that it would be better if i leave this day, if not i would be charged. I started to cry at work, and my boss allowed me to go home. I called a girl to help me clean, we cleaned everything, we managed to pack everything and give the keys back before than 00. I had to slept in a friend house. I left the apartment better than when i got in, and as they could not find anything else, they wanted to charge me the bulbs. Unbelievable. Really the worse experience in my life.

Paloma · 9 August 2020

★★★★★ 1/5

Google

after viewing a re-possessed property in Davenport and putting in an offer we were constantly bombarded with phone calls asking us to up our offer. They made ouT there was another buyer in competition with us even though the other buyer hadnt even sold his property. pulled out !!!! SO UNPROFESSIONAL

Jayne · 19 June 2019

★★★★★ 1/5

Trustpilot

HORRIFIC customer service

HORRIFIC customer service. I walked into the branch to ask to be put on a mailing list for 3 bed properties within my price range. Instantly, without even asking any questions, I was told by their 'mortgage advisor' (who was dressed in ripped skinny jeans and looked very unprofessional) that 95% mortgages were no longer available so maybe I should wait!! We called her out on how judgemental she was by assuming I would want a 95% mortgage and she got defensive and tried to explain herself but dug herself into a deeper hole. Glad I walked out and never ever went back.

Emily · 8 July 2020

★★★★★ 5/5

Trustpilot

I was extremely impressed by Daniel…

I was extremely impressed by Daniel Gentle working at Bridgfords Rental-Letting Department Wilmslow, with his professional approach to marketing my rental property.I was contacted by Daniel on the first day back from the Coronavirus lockdown. He had gone through all the rental equerries & suitably matched prospective tenants for my property. He went to my property to take further pictures as he felt he could improve on the ones I had supplied due to lockdown, & agree his were far better. He was very conscious of the Government Coronavirus guide lines & came well prepared with his own PPE to take viewings & he rented my property in the first week back at work. He worked long days & was also contactable in the evenings. I'm please to say he found me a suitable tenant in the first week of his return to work. Organised the credit references, checkin report & welcomed my new tenant at the property.Margaret Stretford

Margaret · 3 July 2020

★★★★★ 5/5

Google

I’m new to renting property and Bridgfords at Stockport we’re very helpful and knowledgeable in all stages of the process. A rental has been agreed and contracted quickly so well done Hollie and Kate.PositiveResponsiveness, Quality, Professionalism

Ian · 25 August 2022

★★★★★ 1/5

Trustpilot

Pondscum.

Literally the worst experience you could dream of. I had no working fridge for 3 months, no working washing machine for 2 months, no hot water for 2 weeks, no heating for a month. They were doing a 'managed property', meaning the landlord didn't deal with the little aspects, but they had to get him to approve money. Therefore I had no details for the landlord, and they just said 'landlord says no' to any requests. End of the tenancy? Refused to release the deposit, eventually responded with £250 in deductions for cleaning, despite their inventory saying 'cleaned to good domestic standard'. It's going to court now. Find another letting agent, your wellbeing isn't worth this.

Sam · 21 June 2020

★★★★★ 1/5

Trustpilot

Mental totally mental!!

Mental totally mental!!! 8 months without oven want to move out they extend the deal got us to pay an other 2 months then when we finely get out they are ignoring my mail about deposit and even telling me the connection is bad they can't hear me I'm home and I can hear you perfectly good over the phone you are using in the office.. Do not use them fully incompetent might as well dig a hole in the ground and live there for better service rent at your risk. Matthew better call me back about my deposit.

Julliiuuzz · 13 June 2020

★★★★★ 1/5

Trustpilot

Do not honour appointments to value property

Didn’t respond to email for valuation so had to arrange via phone. Booked in appointment and they sent 3 text reminders of valuation visit ( varying times ) Sat waiting and chased when no show, messed up at their end. Blamed on staff shortages . If they can’t value your house I wouldn’t have any faith in them selling it !

Alison · 27 April 2023

★★★★★ 5/5

Google

This is the most professional estate agent around. Wonderful team and people.

Jon · 27 May 2024

★★★★★ 2/5

Trustpilot

Avoid

Had to leave my rented property for work purposes.

Jay · 9 September 2025

★★★★★ 5/5

Google

They are a very professional company and efficient. They sort out everything in few days. We had our dream house with them😊 …

Fatima · 21 September 2023

★★★★★ 4/5

Google

excellent service , helped us to buy our very first house🙂 couldnt have done it without the support of sophie and the team. …

Nat · 25 August 2023

★★★★★ 1/5

Trustpilot

There own staff took my property off…

There own staff took my property off the market. Because someone wanted to view it but did not have enough funds to purchase. They then since said I called There member of staff vulgar words which I never did and it was me who asked to remove my property. DO NOT use these to sell your property at your peril if you have any sense. One word.... shocking.

Jason · 28 June 2022

★★★★★ 5/5

Google

I bought, rented out and sold my property with Bridgefords and couldn’t have asked for a better experience - thank you to all of the team!

James · 18 June 2023

★★★★★ 1/5

Trustpilot

Unfortunately I had to give a one star…

Unfortunately I had to give a one star just to write this shame they don't have a minus star, this company with out dought ie(durham branch) is the worst and set of people that me and my partner have had to to deal with, after renting a property for over 4 years through this agent it has been nothing but poor communication and lies, after leaving this property and moving forward to another property, my partner by genuine mistake when handing keys back also handed in our new garage door key, when we informed staff the durham branch(Sophie) refused to give them back after 3 weeks of asking this person now claims they have never had them, nothing but lies from this person, now we are having our calls ignored, his person attitude is nothing short of absolutely disgusting, I work with thousands of customers, if I spoke or treat or even remotely spoke to anyone of them slightly in this manner I would be finished on the spot, this person(Sophie ) is now holding our bond to which the landlord has personally thanked us for leaving the property immaculate, anyone wishing to use this company I would strongly advise do not they are nothing but unprofessional, ignorant, rude, totally disrespectful to peoples needs, and absolute bare faced liers

Mr · 20 December 2019

★★★★★ 1/5

Trustpilot

Be very careful with them

Be very careful with them, they are professional stealers! Keep a thorough written record of every time you contact them or viceversa, every contract, email or even phone records. I will tell you my story briefly. Rented an apartment in machetes City Centre, had to pay £950 deposit. Was supposed to move out 1st November, called them 3 times in October to tell them, first 2 times they said they would send me a form to sign and send, that didn’t happen, called them a third time and they said they were busy and would call me back later that day, didn’t happen either. 1st of November I pop by to drop the keys and denied all attempts to reach them from my side. 3 weeks later I call them to claim the deposit, they said according to their system I was still in the apartment and denied me passing by the 1st and handing over the keys. Still don’t want to return the deposit. Had to open a cause in court now. ASK WRITTEN PROOF OF EVERYTHING YOU DO!

Keven · 17 December 2019

★★★★★ 5/5

Google

Great service! Quick & responsive communication. We got our property on the rental market and let out in less than two weeks. Kate & Hollie have been fantastic, providing clear & useful information. Would definitely recommend!

Katie · 18 June 2022