Martin and Co Stirling reviews

★★★★★ 1/5

Trustpilot

I arranged a viewing on a property

I arranged a viewing on a property for 11.45 am. Thru their Rochdale branch. I was pulled over by the police for being on my phone. I telephone martin and co,s office to say I would be 5mins late. The person I was supposed to meet phoned me at 11.48 to enquire where i was and I explained I was literally round the corner. He was abrupt rude and said I,d have to rearrange. I arrived at 11.50. He was still there but pulled away as I got out of my car. Is this the way to sell a house? I dont think so.

Keith · 1 April 2021

★★★★★ 1/5

Trustpilot

Hello please be careful of the Harborne…

Hello please be careful of the Harborne and Birmingham branches, they are a franchise and customer service levels vary. Try and avoid if you are a Muslim female, quite prejudicial and in the wake of things are the moment, I feel imperative that people are made aware. Avoid at all costs. You have other perfectly non racist estate agents. We were:- lied to- things kept changing - false costings - not informed of some of the costings. - some of the checks were disorganised and the day before tenants were moving in! - issues whilst tenants moving I. If you are a busy professional Muslim please use other estate agents. They do discrimate and you deserve a better service. I am stuck with these people for one year. Don’t make the same mistake !Regards Ava. Hossaini

Ava · 27 March 2021

★★★★★ 1/5

Trustpilot

This company is to be avoided if you…

This company is to be avoided if you are a tenant of the St Annes office.

Ed · 6 August 2025

★★★★★ 1/5

Trustpilot

Colchester branch AVOID

referring to the Colchester branchMy experience with martin and co was good up to a point, but the realization of there predatory business tactics highlights it as a company to avoid.when my contract with them ended they tried to bully me into a 12 month upfront contract, saying i was legally tied to this contract, sadly for them i know contract law and explained how they didn't know what they was talking about.That then moved on to them being petty for the rest of the time ive had to deal with them, they tried to charge me for the following:a used toilet brush that was there when i moved in??a broken bath panel that was broken already when i moved in. (it was advertised with pictures of the bath panel broken at this point and they hadn't been to take pictures of my property due to covid)a lose toilet seat that was described as having a lose screw + £20 pound charge to them.ohh and the 120 cleaning fee, even though i had the carpets professionally cleaned and they had a painter in as i was moving out???ohh and to top it of they sent my deposit as cheque.real shame as I'm planing to invest in a large sum of buy to lets in the future and was looking forward with working with them, but i do not want my finances and business to be connected to theses predatory business tactics.

Danny · 12 March 2021

★★★★★ 1/5

Trustpilot

Stole money from me.

Started off well, then service began to rapidly decline. It would take months to organise repairs, then when I finally decided I had had enough and moved out the deposit dispute was almost completely fabricated.I had no problem with two of the deductions and said I would be happy to pay them, and asked to proof of the others. The landlord then accepted my 'proposals' without providing photographic proof, further making me believe this was just some attempt at keeping my money. Then when sending the money through DPS, added £20 to my 'proposals', finally deciding it wasn't worth it I have now accepted the payment but I can say with all honesty I will never rent a property through any Martin & Co branch again. I hope that extra £20 they stole off me goes towards employee training!My experience was from 2016.

Domeneque · 11 March 2021

★★★★★ 5/5

Trustpilot

Martin & Co was recommended to me by a…

Martin & Co was recommended to me by a good friend of mine when I was desperately looking for the ideal accommodation. I explained to them exactly what I wanted and they have arranged viewing for me during the same week. Fortunately for me I fell in love with the very 1st property I viewed. I submitted my bid immediately after viewing & all the paperwork & contract was completed within 2 weeks. I was very pleased with the outcome. Martin & Co made what should have been a stressful assignment so easy. They were professional, quick & very effective. I would not hesitate to recommend Martin & Co to anyone requiring their services.U'cal Henry

Customer · 11 March 2021

★★★★★ 5/5

Google

Arlene McKenna was extremely helpful with our issues and was very supportive and quick to pass things along and make sure things were handled as quickly as possible! Many thanks!

Kevin · 21 June 2023

★★★★★ 5/5

Google

Great tenant service done by Stirling branch Martin &co letting agents . Every issues are actioned immediately and all queries are answered without delay. Great service and knowledgeable agents .

Bharathi · 21 June 2023

★★★★★ 5/5

Google

Very good experience with the letting agent. Kara helped me a lot. Really appreciated. Looking forward to receive best service in future as well.

Vasim · 23 November 2023

★★★★★ 5/5

Trustpilot

Martin&Co Stirling are first class

I have used Martin&Co's Stirling property management service for years. I've always found them to be professional, prompt and polite. Happy to recommend them to any buy to let landlord looking for an agency to take the worry off their hands.

JAMES · 11 May 2022

★★★★★ 1/5

Trustpilot

Unprofessional Service

I called Jenna 15 Feb to arrange viewing property Burrington Drive, Trentham, property had tenants in till 23rd Feb, i confirmed that i was the 1st caller and would get 1st viewing on Thur 24th Feb, low and behold today is the viewing and my husband calls to confirm only to be told they accepted holding deposit yesterday. I work for a Lettings Company in Stoke and we would never do this, if someone was interested they would wait until the viewing or at least confirm with the viewer that there was someone interested in order to give them the opportunity to pay holding deposit first. I will never recommend them

Mrs · 24 February 2021

★★★★★ 5/5

Trustpilot

Sadika (Martin & Co Birmingham)

Martin & Co, Carver Street,BirminghamI have been helped by a lady named Sadika. She has been very helpful in helping me look for places, and no matter if I email her or call her she has always responded, I have not have to chase her, she is very polite. To be honest since she has been helping me I don’t think I would want anyone else 😃We are still searching for somewhere I like and hopefully it won’t be long!

Shar · 23 February 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I have dealt with Jo Cable from the Colchester branch who has gone above and beyond help me meet my property needs. She has been efficient and helped me arrange everything that needed to be done. I will not hesitate to use Martin & Co again in the future.

N · 18 April 2024

★★★★★ 5/5

Trustpilot

Best agent we have dealt with

I had a leak in my property on a Saturday evening. Paul from the Wimbledon branch was excellent. He came immediately to investigate and dispatched an emergency plumber to the property who was there within 30 minutes. The leak was fixed instantly. He gave us some morrision's vouchers to compensate for the inconvenience. Great company.

Henry · 12 February 2018

★★★★★ 5/5

Trustpilot

my association with martin and co began…

my association with martin and co began with johnathan rees at chandlers ford where amanda and team handled my file with great efficiency. any questions were dealt with promtly to my entire satisfaction. my property manager is now megan ward at the london road branch. i practised as an independant estate agent for over twenty years so understand good customer service. megan is able to offer excellent professional service with guarded informality and a desire to please her client

Roger · 26 April 2021

★★★★★ 4/5

Google

Prompt and professional service from the entire team. From the first point of contact with Kara, it's been an amazing experience.

Rotimi · 22 January 2024

★★★★★ 1/5

Trustpilot

SHEFFIELD...0 STARS UNPROFESSIONAL...TERRIBLE....NEED CUSTOMER SERVICES TRAINING

0 STARS...I'VE JUST READ THROUGH SOME REVIEWS AND IT SEEMS SALES IS FANTASTIC, WHILE WE TENANTS RATE THEM TERRIBLE. WHY IS THAT? RENTAL PROPERTY.....WE pay them for a service, yet the customer service skills are terrible (especially GINA WHYMAN). Whinge, moan, excuses, argue. I worked in the CS field for many years and have never spoken in this way to a customer. Put yourself in their place and get on with it as I did, hence there were no complaints about me. I honestly don't know who employs these people. lol If you complain and state facts, want efficiency (no shouting or swearing), it's seen as being rude. What can I say, the truth hurts.They think they are doing us a favour, not that we're actual customers.

Kay · 30 January 2021

★★★★★ 1/5

Trustpilot

TENANTS BEWARE

Tenants beware. In my experience this agency work for the landlord and the tenant is treated like an inconvenience. I rented a property for three years and although I left the property in compliance with the tenancy agreement I was presented with 65 pages of zoomed in photos outlined in red to suggest otherwise. It was an unfair and extremely unpleasant experience and my deposit was withheld. I hope this review can prevent others from this treatment; when you check out please take lots of photos to show your side of things. If it's like my experience it will not be a fair process. Good luck but stay clear if you can!

Julie · 29 January 2021

★★★★★ 5/5

Google

Scott usually does our house visits and he's always really kind and efficient!

Veronica · 26 June 2024

★★★★★ 5/5

Google

Made enquiries through Sarah Locke, and found her to be very informative, professional and friendly.

Scott · 21 May 2024

★★★★★ 1/5

Trustpilot

Unprofessional and Dishonest, Avoid This Agency

I deeply regret not reading reviews before dealing with Martin & Co Croydon.

Mostafa · 31 August 2025

★★★★★ 1/5

Trustpilot

NO CONSIDERATION FOR POTENTIAL CLIENTS

Saw a property for rent in Leslie. Contacted their letting agent who informed me that she would send out an application form, pointing out that the property would not be available until start of February AND that those who are in the property were refusing access to it for viewing until they had left.Martin & Co rep was very strict on that and decisive on that. Application forms didn't arrive, despite receiving another promise from them. One day after the forms were due to arrive, we reveived a call from Martin & Co rep, stating that the property was no longer available as it had been rented out......VERY unfair and VERY unprofessional. Absolute disgrace.

Alistair · 20 January 2021

★★★★★ 1/5

Trustpilot

0 stars for 0 decency (London)

I would give 0 stars if I could. These agents have 0 decency.I just came back from a supposed viewing. My partner and I agreed to view the property at 6.30 and confirmed with Luke M. via email to meet at the location.We went at the said time and waited for a few minutes. Decided to call them via the phone number that Luke signed his email with. Some other agent answered and asked us for all our information again, then told us to wait while she checks and comes back to us.10 minutes pass without any sign so we call the number again. A 3rd agent answers and asks for all our information AGAIN, then has the audacity to tell us to wait another 10 mins and if no one shows up we can leave. Luckily it was only _raining slightly_ in London this evening.These agents clearly had no idea what was going on. 0 coordination. 0 decency. 0 skill. 0 professionalism.P.S. they never got back to us to even apologise for their mistakes.

Cristian · 13 January 2021

★★★★★ 1/5

Trustpilot

One of the worst letting agents I have…

One of the worst letting agents I have seen in my life.Absolutely disgusting, unpleasant and pretentious.Don't waste your time, they will try and push you mouldy stinky house and treat it like they are life savers.

Monika · 11 November 2022