Trusted Agent profile · Stirling
★★★★★
1,188 reviews across 2 platforms
14 King Street, Stirling, FK8 1AY
Martin and Co's office in Stirling, at 14 King Street, is rated 2.7 out of 5 across 1,188 reviews on two platforms, including 334 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stirling.
The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stirling office, from every platform, shown as written. First names only.
1/5
TrustpilotBullying lies and attempted suicide
I think my previous review was removed. Brighton branch, unprincipled, dishonest bullies. Their lies and disgusting statements - in the hope they could preserve some reputation is a scandal. They were part of the reason why I tried to commit suicide. I have a case going to Court - they will be called to expain their behaviour.AVOID
1/5
TrustpilotNothing but problems when renting…
Nothing but problems when renting through them years ago. Thought I'd give them another chance, booked a viewing and they didn't turn up. After waiting 15 minutes from the specified time I called them and they had rented the property out but not bothered to let me know. Very frustrating especially when taking time out of work for a viewing.Avoid at all costs
5/5
TrustpilotExcellent customer care received by…Vanessa
Excellent customer care received by all. Vanessa really knows what she's talking about. Well done Martin and Co, very professional. Would definitely recommend to use this Estate Agents. You are all stars Martin and Co. 10 out of 10 for Vanessa. Thank you.
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotIt’s worsts company ever
It’s worsts company ever. They just tried to take all of your deposit for useless things. When I was living in the their house I called and mailed them many times for the issues in the house but they never ever tried to fixed the issue. But when I moved the house they tried to put the problems I told them on me. If you thinking to find house with company don’t because they not helpful and they just tried to take your money.
2/5
TrustpilotPoor from the word go, but Gina was ace!
I initially looked at a property in Nantwich through Martin and Co, where Jack McDermott showed me around and would be leading the renting negotiations and contract. Once a monthly price was agreed, I paid a holding fee with the intention of moving in. I handed in my notice and was ready to move in on a Monday. On that Friday, Jack emailed me and told me that I would be unable to rent the property. This gave me three days to sort somewhere before I was homeless, to which I rented a property that was already good to go from this company. When I was in the property, Martin and Co were relatively helpful with any issues I had, with Gina in the Crewe/Nantwich office being very helpful on several occasions. However, when we came to move out, the facts the company stated about the state the house was left in were highly inaccurate. This evidently was an attempt to gain the landlord my deposit, and therefore keep that landlord happy and on their books. Nevertheless, it has resulted in a battle through DPS for my deposit. I was fortunate to take photos and images to prove the condition the property was left in, however, this was a lot of unnecessary hassle and a blatant money grab. I would not recommend Martin and Co, and will not be a returning tenant, or purchasing a property off them in the future.
5/5
TrustpilotThe staff at the Kingston office were…
The staff at the Kingston office were brilliant in handling an unfortunate drain blockage in one of the flats. They were on the case immediately, organised someone to deal with the problem and kept me informed throughout. Highly recommended.
5/5
TrustpilotI can't fault the Stirling branch in…
I can't fault the Stirling branch in helping me find a place to live. Nasreen was a great help and so were the others too. I caused them hassle but they were always there to help me. Big thanks.
1/5
TrustpilotIllegal deposit deductions attempted, zero integrity
They will try to take from your deposit unfairly- no I am not just disgruntled, they will not even give you itemized receipts for what they ask for. They ask for your money for things that are not in the contract, they have zero shame in asking for things that even the deposit companies say isn't legal. NEVER give them their first offer for the deposit and I guarantee it's too much, offer them less than half of their first offer I swear. They seriously lack morality, integrity, and scruples. AVOID renting from them AT ALL COSTS
1/5
TrustpilotUnprofessional and Lazy
I've been trying to find a property as I need to move out of my family home and the council aren't helping. Every time I have submitted a request for a property viewing under this company I get ignored - No response from them so I send further emails, to be further ignored (I do not currently have a working phone to call). My partner will call them on some new properties and they will turn around and say 'viewing capacity' even on properties that went up within a couple of hours of our call or 'property no longer available' when the property has only just gone up (as we filter by most recent to ensure we can get viewings). The company comes across as lazy, unprofessional and not very trusting. I wish there was a way you could rent without having to go through specific estate agents as these are incredibly poor but seem to be the estate agents for a lot of rental properties. How they are still in business is beyond me.
1/5
TrustpilotThis is the worse property agency I…
This is the worse property agency I have dealt with. Liars! The don’t care about you. All they want is your money! The process of renting house is rigorous and wasteful. They keep asking for irrelevant documents.
Hello Taofeek, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotPretty terrible experience
Pretty terrible experience. Viewed a property and then asked to apply to rent the place, got messed around and didn't keep me informed at all. The person on the other end of the emails clearly was of limited intelligence and unable to even use the spellcheck function of their email application as it was littered with errors.I feel sorry for anyone who uses them to be honest.
1/5
TrustpilotAVOID THIS FIRM
Liars. Unprofessional. Useless. Landlords should NEVER use this Agency as they only do 'ad hoc' duties for the Managment Contract and do not care about the standard of the property nor the Tenant(s). Their Beeston Office (NG9) is SHEET!
Hello Ms Lowe, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotAn awful company -would never trust again!!!
An awful company -would never trust again!! Would never trust again!! Showed me a virtual video of an apartment to rent and asked me to pay a holding deposit for referencing. When I paid and went to see a couple of weeks later, it was a disgusting place and very much different to the one I saw online. An awful place in terms of seriously stained and dirty walls and furniture, damage to the wall, excessive dirt and mould on the floor that was disgusting, stains everywhere on furniture, and broken furniture. The guy showing me around apologised and said this must have happened in the last week since the virtual viewing!!! -which is unbelievable!. More shockingly, refused to refund all my holding deposit despite escalating it to their letting director!! Shame on them!
5/5
GoogleGreat service and really helpful staff, would highly recommend for anyone looking to rent or buy a property.
Many thanks for leaving us a 5* review Best wishes!👍 …
5/5
GoogleWould highly recommend Martin and Co. Sarah and Pauline from the Stirling branch are very professional and helpful.
The girls are very appreciative of your praise. Many thanks
1/5
TrustpilotWaiting YEARS
Waiting YEARS! for any, even the simplest repairs! Rude staff members . Live in flat with cracked walls and leaking roof and destroyed ceiling cos of that .. no one cares . Thousand of my calls and emails ignored by them. My furniture is damaged because of that. They only keep saying 'someone will be in touch shortly' . It's been 4 years now.. dropping taps in the bathrooms waiting 4 years as well to be changed.. The worse agency I've even rented from!! Useless management. And after all when you finally wat to move out as you can't stand the condition of the place , cos obviously they don't do any fixing jobs .. they will eventually give you bad references .. meanness!
5/5
GoogleI would happily recommend martin and Co, They are friendly and efficient and have systems place to deal with most problems.
Thanks Alan for leaving us a 5* review. Best wishes
1/5
TrustpilotSimply a complete waste of time
Simply a complete waste of time Can’t get key - agent has no concern for tenants - told me can’t have keys today for tenant - “so she can wait till another day” This company should be avoided a r all costs - will be closed downs soon sure - all issues reported to Manchester council
4/5
TrustpilotFirst impressions of dealing with this company=Good
My first time being a landlord and a reasonably good experience using a branch in Welwyn Garden, Herts.Everyone has been approachable & helpful particularly regarding using a work team for renovation.The paperwork and some of my responsibilities could have been better explained as could the actual fees at the start of the rental. I'm taking a guess at the first 'paycheck'.Some minor teething troubles aside so far I feel confident that they will competently manage the property on my behalf.
1/5
Googlei have been renting with this company since April 2020, i moved into my flat and it was disgusting, there was food everywhere, it was not cleaned atal, i had to go into b&m and spend so much money on cleaning things which they were not willing to give me back, even though there was meant to be a cleaner in before i moved in. i was in there for around 2 months and i had already had 2 noice complaints, although my neighbours are very loud i never complained about them but when it started to get too much i tried to complain and got put down with it and was told to just phone the police, but when it was me i was getting hounded because of it, then in about October time i got a phone call saying i had to be out the flat before April because "the landlord is selling up". So were now in February and i have put my notice in to leave on the 4th March 2021, i am a full time carer, key worker, but due to my partner having Covid-19 i had to take weeks off my work, i then have to put a deposit down for somewhere else to stay and have to pay for a lockup to put my things in before i can move into my new place and thats came to allot of money and due to missing out on wages because of covid im struggling this month, i had asked them if i could have abit of my rent put down this month and pay the rest on March 1st 2021, and i got sent a demand of £425 which is my full rent. so instead of just telling me no they have taken it way further into something its not needed to be. Also when i got my notice through the door i received a email from one of the workers saying that they have gave me my notice and i said i would "get out the flat asap" when thats not what i said, i feel like they were just trying to rush me out the flat. Im also pregnant and they are doing nothing but putting stress on me. my downstairs neighbour also said she hated martin and co due to her previous flat. they are really not a nice company to go with with renting. i 100% do NOT recommend. it has been the worst experience of living in my life.NegativeProfessionalism
5/5
GoogleMartin & Co have been most welcoming and friendly. I had the pleasure of working with Karen on a tenancy agreement, couldn’t have been more helpful and available with the details.
Your 5* review is greatly appreciated. Thank you.
1/5
TrustpilotIT'S TOO LATE FOR ME SAVE YOURSELF
Where to begin? While I understand that many letting agencies in my area have a poor rep, I honestly believe I would have had a better letting experience signing on with an old blind dog. When we moved into our home it was trashed, litter everywhere, missing doorknobs, and even a pond somewhere in the garden which they could not locate due to overgrowth. We were personally responsible for fixing all of this and making the property livable. Once settled expect a multitude of unannounced visits, and if any issues with the properties appear, rest assured you will be completely and entirely on your own to sort them. Upon moving out, they decided our own clean of the house was insufficient and were charged nearly 400 pounds in cleaning fees, honest I would not have been upset with this bit had it not been for the fact we moved in with the property in a state equitable to a frat house during spring break. Additionally, should you decided to move forward with Martin & Co. (which I cannot disadvise enough) make sure to photograph and document any issues you find, or be prepared to be charged outrageous rates to fix problems you did not create. I promise you, you would be better off in a cardboard box in the street.
1/5
TrustpilotWould not recommend at all!
We have had an awful experience with Martin and co and I would NOT recommend. From the start it was impossible to contact a letting agent and we had several changes of agent throughout the tenancy. The energy and water accounts had not been closed and were not closed for a long time when moving in. This made it extremely stressful trying to make a switch and get settled in our new house. Since moving out ( over a month ago) we are yet to receive are deposit back and they have tried to charge us extra including for objects that were never in the property. Since receiving our final deductions email they have tried to email us several more times adding costs that are not on the inventory and were not noticed by the external property inspector who visited our house immediately after we left. I could go on but if you want an easy and swift experience do not use Martin and co. They are very unprofessional and should not be trusted.
1/5
TrustpilotI wish there was zero stars option
I wish there was zero stars option! Absolutely awful. I don't know if I should start from the zero support line when you have major faults like no water, a leaking ceiling or a broke dishwasher!And don't even get me started on the theft that begins when you end your tenancy, they rip you off like no other! And when you agree on the amount to be deducted they just think they can play you and send you less than the agreed amount.AVOOOOIIIIDDDDDD!
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Yes. Martin and Co won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stirling.
