Trusted Agent profile · Stirling
★★★★★
2,586 reviews across 2 platforms
The Mill, Bridge of Allan, Stirling, FK9 4JS
DM Hall's office in Stirling, at The Mill, is rated 4.8 out of 5 across 2,586 reviews on two platforms, including 10 Google reviews rated 4.6.
Every review we hold for the Stirling office, from every platform, shown as written. First names only.
5/5
TrustpilotThe surveyor was superb
The surveyor Hannah was first class. A very knowledgeable, friendly and professional service. They were reassuring and helpful in answering my questions, even before the survey. Would definitely recommend their Services (Home report and EPC).
Thank you for sharing a 5* review for Hannah and the team in Kirkcaldy. We appreciate the feedback and the recommendation.
5/5
TrustpilotHome report
Tracy was very knowledgeable, professional and thorough. We had a few questions that she was only too happy to assist us with. Tracy made the whole survey a pleasant friendly experience and we would be happy to recommend her to anyone who required a home report.
Thank you for sharing a 5* review for Tracy and the team in Kirkcaldy. We appreciate the feedback.
5/5
TrustpilotNo complaints at all
Leanne was really nice and fair in her appraisal of our house. Leanne was thorough and obviously good at her job. Final report was completed quickly and published quickly after we signed it off as being accurate. Would definitely recommend and use DM Hall in the future.
Thank you for sharing a 5* review for Leanne and the team in Dunfermline. We appreciate the recommendation.
2/5
TrustpilotThere has been poor communication after…
There has been poor communication after the surveyor was here. That was 5 working days ago and despite asking I still don’t have my home report meaning my property can’t go live
Hello Lynne, Apologies for the delay. We have been in touch with the local office and someone will be in touch with you shortly.
5/5
TrustpilotMy Home Report
I found them easy to contact by phone, also they have a very good informative website, they kept in touch throughout the process.Survey was carried out at the appointed time, by a friendly surveyor who took time to explain the process and answer any questions.
Thank you for sharing a 5* review for the team in Falkirk.
4/5
TrustpilotDM Hall Home Report
The Surveyor was very polite and explained what the survey was about, and he also discussed with me some details regarding the property.
Thank you for sharing a review for the team in Perth.
5/5
TrustpilotHome Report Satisfaction - DM Hall Galashiels
Very happy with the process. From the point of ordering the Home Report and receiving the completed report, everything went smoothly. The surveyor who attended at our house to carry out the Home Report was professional and friendly. We would recommend DM Hall.
Thank you for sharing a 5* review and recommendation for the team in Galashiels. We appreciate the feedback.
4/5
TrustpilotEverything explained to us very well
Everything explained to us very well. Surveyor (Kevin) most professional and reassuring.
We appreciate your positive feedback! We are happy to hear everything was explained well and our surveyor was professional and reassuring. Kind regards, DM Hall Surveyors
5/5
TrustpilotVery helpful
Very helpful staff and surveyor. Great communication and very efficient. Thank you
We appreciate your positive feedback and are happy you found our staff and surveyor helpful with great communication. Kind regards, DM Hall Surveyors
5/5
TrustpilotI thought the report was true and done…
I thought the report was true and done very well to understand.
We're happy to hear you found the report clear and well-executed. Your positive feedback is greatly appreciated. Kind regards, DM Hall Surveyors
5/5
TrustpilotGreat experience
Great experience! Visit went well, everything was explained in detail. Pleasant staff and the turn around for the report was fantastic. Would highly recommend.
Thank you for sharing a 5* review for the team in Falkirk. We appreciate the feedback and recommendation.
4/5
TrustpilotIt would have helped if I had been in…
It would have helped if I had been in attendance with him during his survey. eg The report states no crawl boards yet they were looped on to the upright wall.There was a hatch, easily accessed, to go sub floor.Otherwise very polite, courteous and efficient.
Thank you for sharing a review for the team in Inverness.
5/5
TrustpilotLong established 5 star company.
Charlie was very helpful on the phone before and after the survey. I have used DM Hall before and would recommend.
Thank you for sharing a 5* review for Charlie and the team in Edinburgh. We appreciate the repeat business and recommendation.
5/5
TrustpilotEfficient and Friendly
Tom was friendly, informed us of what the survey would entail send was very respectful of our home. We received both the EPC and draft Single Survey within 48hrs of Tom's visit.
Thank you for sharing a 5* review for Tom and the team in Perth. We're delighted to hear it was a quick turnaround.
5/5
TrustpilotFlat survey
The surveyor, Greig, arrived at the flat on time and was very thorough with the survey. There was very little need for chat and a photographer was present simultaneously. The job was done in good time and we were happy with the valuation as well as the survey.
Thank you for sharing a 5* review for the team in Inverurie.
5/5
TrustpilotSurveyor arrived on time and delivered…
Surveyor arrived on time and delivered the Home Report very quickly
We're so glad the surveyor was prompt and delivered your report quickly. Thank you for your kind words! Kind regards, DM Hall Surveyors
5/5
TrustpilotRecommend these folks for your survey. Have used every time .
The gentleman who visited us was very efficient, timely & thorough.
We appreciate your 5-star review and are happy our service was efficient, timely, and thorough. Kind regards, DM Hall Surveyors
5/5
TrustpilotExcellent service
Derek was on time and very professional.Sometimes Surveyors can be intimidating but Derek was the opposite and extremely friendly and explained thoroughly what he would be doing.Joanne at the office was also very helpful and efficient in getting things done.My report was done and sent that afternoon, excellent service.Highly recommend DM Hall
Thank you for taking the time to leave a review for Derek, Joanne, and the team in Stirling. We are delighted to receive this feedback.
5/5
TrustpilotAmazing Service from Steven
Steven went out of his way to accommodate a date and time to suit for the visit. He provided a speedy and professional service.
Dear Angela,Thank you for your kind review this afternoon for Steven and the team in Oban. We appreciate the detailed feedback and the 5 stars awarded.Regards,DM Hall Marketing Team
5/5
TrustpilotHad great service well informed with…
Had great service well informed with the service they provided
We appreciate your recommendation and are glad our service was great and informative. Thank you for your positive feedback! Kind regards, DM Hall Surveyors
1/5
TrustpilotDM Hall: not recommended for a home valuation report. I stood to lose 15k had I accepted their incompetent valuation
DM Hall were invited to carry out a survey on my property recently. The property was surveyed less than a year earlier and 170k, and subsequently had 20k spent on it. I anticipated a new value of around 175k since I had secured the house under the old valuation. Local houses were selling within days in this area, and generally above reported valuation. The DM Hall surveyor who claimed to be a specialist in another locale, valued the house at 160k. He couldn't fathom that his valuation belied all the comparative valuations per square metre, let alone contemporary market reality.In dealing with my complaint, he acted as judge and jury and would neither entertain considering the evidence of current market prices nor offer a refund for the incompetent service provided. I was provided notification of the appeal process which meant deferring back to him again, which seemed futile. Nonetheless, I did so, and despite DM Hall's appeal process undertaking to reply within a certain timescale, he simply ignored my correspondence. The matter is now heading to the small claims court for adjudication. Of course, the real evidence of whether my valuation complaint was correct is corroborated by the fact that another independent surveyor issued a new home report at 175k, and the market proof is that the house received an offer at that level. DM Hall have reduced their office locations and this lack of direct exposure may be impacting their local market knowledge. Indeed, the DM Hall surveyor suggested that he needed to talk to estate agents before fixing a valuation, thus indicating that his own knowledge was not intrinsic. I strongly advise you to contract the services of other surveyors within Ayrshire if your hoping to receive a realistic market value for your property as this service was not only incompetent, but the appeal process is nonexistent. I paid £510 for the service and refused to sign off on the incompetent valuation. Had I accepted the valuation, my position would have been far worse as I stood to lose £15,000. Both in hard cash and percentage wise, it is a significant loss. My recommendation to others is that they save themselves the potential upset and requirement for legal action and select more judiciously than I did at first. I chose on the basis of DM Halls' immediate availability, but perhaps that availability should have been more of a red flag. Good services potentially commend higher demand.
Hello,We acknowledge this review.Regards,DM Hall Surveyors
1/5
TrustpilotAvoid using this company for your home report
Home report completed by this company valued my property at less than it was 3 years ago despite improvements such as a new bathroom, fencing, flooring etc and a very competitive market in my area. They claimed they could not value it higher simply because 'no other property in the street had been valued at that'. Issues flagged in the home report included this company stating fencing that is just over a year old has 'wear and tear'. Also a 2 and 1/2 year old bathroom being numbered as 2 because of an old water storage tank. There are more examples of where the surveyor has found flaw were previous surveys have not. When I asked for their professional quality assurance processes I was ignored. I am therefore very displeased with the survey carried out and the dismissive manner in which I have been spoken to by the surveyor who carried out it out.UPDATE nearly 3 weeks later and despite promises of a 'valuation review' no nearer having a home report so I can market my home properly. Communication has been poor and unhelpful. AVOID USING THIS COMPANY AT ALL COSTS
Dear Lindsay,We're disappointed to receive this feedback. If you would like to discuss this matter further, please contact marketing@dmhall.co.uk.Regards,DM Hall Surveyors
5/5
Trustpilotsurveyor Brett Ferguson was very good
surveyor Brett Ferguson was very good arrived when he was meant to and did his job very efficient would recommend him without any worry
Thank you for leaving a review for Brett and the team in Perth. We're delighted to receive the full 5 stars and to hear that the process was very efficient.DM Hall Marketing Team
5/5
TrustpilotThere was a quick response to my…
There was a quick response to my request for a survey and energy check. Communication was good and advice helpful. All in all a good experience with D. M Hall.
Thank you for sharing a 5* review for the team in Dundee. We appreciate the feedback.
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