Trusted Agent profile · Stirling
★★★★★
2,585 reviews across 2 platforms
The Mill, Bridge of Allan, Stirling, FK9 4JS
DM Hall's office in Stirling, at The Mill, is rated 4.8 out of 5 across 2,585 reviews on two platforms, including 10 Google reviews rated 4.6.
Every review we hold for the Stirling office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommend
Would highly recommend Halls, James came to value our property, very professional, answered any questions we had, and a very quick turn around on valuation verbally followed up 24 hours later with the valuation report.
Thank you for sharing a 5* review for James and the team in Inverurie. We're pleased to hear it was a quick turnaround and great service.
5/5
TrustpilotPunctual & efficient!
Punctual & efficient
Thank you for your 5-star review. We appreciate the positive feedback. Kind regards, DM Hall Surveyors.
5/5
TrustpilotVery professional service
Very professional service, second time I've used DM Hall, both experiences very positive. Valuation and Home Report were clear and issued promptly; great communication throughout. Additional thanks to the office manager for managing an unexpected complication very well. Highly recommend.
Thank you for taking the time to leave a 5 star review today. We very much appreciate the repeat business and are delighted to hear that the whole team made for an efficient process.Best wishes with your next steps.Regards,DM Hall Marketing Team
5/5
TrustpilotCheck your Deeds
Mr. Seaton carried out the survey for my home report. All went well and was given a fair valuation for asking price. A shock was to come in the deeds for the garden and Mr. Seaton was forced to re- value. Advice is to check your deeds.
Thank you for sharing a review. We appreciate this feedback.
5/5
TrustpilotProfessional and polite
Professional and polite. The home report was back within a couple of days great communication throughout 🙂
We appreciate your positive feedback! We're so glad you found our service professional and polite, and that communication was great. Kind regards, DM Hall Surveyors
5/5
TrustpilotExcellent Service all round from DM Hall
Can be daunting having a property survey completed but DM Hall were very professional and made the whole process simple. Alan the Surveyor was very thorough but also friendly. Excellent communications all through the procedure, would highly recommend.
Thank you for sharing a 5* review for Alan and the team. We appreciate the feedback and the recommendation.
5/5
TrustpilotExcellent customer service from DM Hall…
Excellent customer service from DM Hall Surveyors. professional and yet friendly at the same time. The Home Report was carried out promptly and process explained thoroughly. I would not hesitate in using DM Hall Surveyors again and would recommend them 100%
Thank you for sharing a 5* review and recommendation for the team in Falkirk. We appreciate the feedback.
5/5
TrustpilotDM Hall made a lot of effort to fit in…
DM Hall made a lot of effort to fit in with my travel plans as my property (a second home) is in a rural location. The Report was fair & pointed out useful ways that I could improve my home. The valuer knew the local market very well.
Thank you for sharing a 5* review for the team in Inverness.
5/5
TrustpilotExcellent service.
The surveyor was very efficient and thorough. Very pleasant and explained everything as she went along.
We're happy to hear our surveyor was efficient, thorough, and explained everything clearly. We appreciate your kind words and recommendation. Thank you for your feedback. Kind regards, DM Hall Surveyors
5/5
TrustpilotGood communication
Good communication, polite and patience when he had to explain everything he was doing, to me. He listened and took onboard everything I said. Believe his name was James.
We're happy to hear that you had a positive experience. We appreciate your feedback regarding the communication, patience, and attentiveness you received. Thank you for sharing. Kind regards, DM Hall Surveyors
1/5
TrustpilotDO NOT get a Home Survey by this company
DM Hall were the surveyors that my estate agent suggested. I have no idea why, as the totally inaccurate home report is now causing me huge problems trying to sell my property. There are so many inaccurate statements that the surveyor made that they are two many to list here. When the surveyor attended, with a colleague, he stated that there were no issues with the house itself and there was nothing to discuss. The only issue he raised was the condition of the out building which I agreed with. When the report arrived there were many faults listed, most of which were untrue. He stated that the shower cubicle was leaking, which it is not. He stated that there is condensation throughout the house and has not provided evidence of this. He reported faults with the roof that a roofer has since checked and states that all reported faults are untrue. After rejecting the report, the surveyor agreed to alter some of the report but only a few minor issues. He stated that he would not alter anything else and so I reluctantly accepted the report as it stood. However I also contacted a reputable builder to look at the issues raised in the HR. As always with builders, this took a few weeks. The builders report was sent on to the surveyor. His reply was totally unbelievable! The surveyor makes accusations the report was written and/ or altered by myself! (I am taking further advice on this accusation). He states that the survey was not disputed and that the builder did not attend for several weeks so it is unfair to compare what he says to the survey. He then makes claims that he was not made aware of things at the time of the survey and that he pointed out issues at the time; both totally untrue as he never asked anything during the survey and stated that there were no issues when he finished his survey. He even states that it is just bad luck that he thinks that the shower is leaking and if I have the shower inspected or repaired he "will tweak the wording". As the shower has been inspected and he has been shown to be wrong he, at the very least, should be apologising and correcting (not tweaking) the report. Remember, he previously stated he would not make any further alterations/ corrections to the report but is now saying he will? Another issue raised by the builders report is that the chimney stack is not actually part of my property but is the neighbours. I did not know this at the time but was made aware by the builder. When this was reported to the surveyor he stated he was not made aware of this at the time of the survey, but now he is aware he will not do anything about it on the report. Again, the surveyor never asked about the chimney at all and just made assumptions as he has done throughout the survey. I have asked for a refund which has been refused and so I am left over £500 out of pocket. I will be taking this further via the CHP and, if needed, RICS.
Hello, we acknowledge this review and our local team is investigating this matter further with you.
5/5
TrustpilotBrett was informative
Brett was informative, helpful and polite.He was quick to put our minds at ease on any issues that arose and happy to correct any factual errors regarding the date our building was erected.Overall a very pleasant experience (except for the payment part but who likes that especially just now!)
Thank you for sharing a review for Brett and the team in our Perth office. We are delighted to receive this feedback.
5/5
TrustpilotFriendly and professional
Kirsten was friendly, professional and a pleasure to have round to my property for survey. It was a very positive start to my home selling process
Thank you for sharing a 5* review for Kirsten and the team in Edinburgh. We appreciate the feedback.
5/5
TrustpilotSurveyor was very pleasant…
Surveyor was very pleasant ,professional in her approach and answered any questions I had.Report was produced promptly and I had no issues to raise about the content
Thank you for sharing a 5* review for the team in Edinburgh. We appreciate the feedback.
5/5
TrustpilotGood Customer Service and Professional Undertaking of the Survey
With his pleasant nature and professionalism Steven Leith from DM Hall made the ordeal of what I have found in the past stressful surveys a painless experience. Mr Leith is an asset to the Surveyors team at DM Hall
Thank you for sharing such a kind 5* review for Steven and the team in Falkirk. We appreciate this feedback.
5/5
TrustpilotCan't fault the service I have received…
Can't fault the service I have received from DM Hall. Very efficient and professional customer service and the Surveyor was extremely helpful in answering any of my queries.... I Would certainly use them again and recommend them to anyone needing a home report carried out!!!! Many Thanks to Steven and Sandra who dealt with me... Great Service!!!!
Thank you for taking the time to leave this review for Steven and Sandra in the Livingston office. We're delighted to receive this feedback.
5/5
TrustpilotHome report
Very satisfied with both the professional and friendly service of DM Hall, who were instructed to prepare my home report. All was very straightforward.
Thank you for sharing a 5* review for the team in Stirling.
5/5
TrustpilotHome Report review.
I had asked for a Home Report to be done quickly, which it was. The agent Richard Lennon was polite and friendly. I would use the company again and recommend you to other people.
Thank you for sharing a 5* review for Richard and the team in Perth. We appreciate the feedback.
5/5
TrustpilotThorough and professional service
The surveyor came out to the property on a Friday. He was a most pleasant, thorough and helpful person who conducted the survey for the Home Report with professionalism.The draft Home Report was subsequently emailed to me on the following Monday (despite it being a bank holiday). Great service.
Thank you for sharing a 5* review for the team in Kirkcaldy. We are delighted to receive feedback like this.
5/5
TrustpilotHome Report, 16 Curlers Crescent.
Leanne and her assistant carried out a thorough survey of the house and I am pleased that her report reflects that thoroughness. Furthermore a few errors I made were quickly rectified in the report, thanks to Leanne, Hazel and Tracy.
Dear Mr & Mrs Tolson,Thank you for taking the time to leave a review for Leanne and the hardworking team in Dunfermline. We're delighted to hear you found this a thorough process.Best Wishes of the Season.DM Hall Marketing Team
5/5
TrustpilotDumfries Office Superb
Quick & efficient inspection, clear communication from the whole team regarding the process. All questions were answered at all times. Friendly & very professional team. Thanks to Tracey, Michael & Fiona.
Dear Callum,Thanks for you leaving a review this afternoon. Our team in Dumfries will be delighted to receive such positive feedback. Best wishes with the next phase of your transaction.DM Hall Marketing Team
5/5
TrustpilotLevel 2 Survey and Valuation
Richard , the Surveyor was excellent. His explanation of his findings was clear and concise. He was extremely pleasant to talk to and is a credit to your organisation. Dawn was also very helpful and efficient. I would highly recommend DM Hall
Thank you for sharing a 5* review for Richard and Dawn from the Galashiels office. We appreciate the feedback and recommendation.
5/5
TrustpilotOnce in half a lifetime experience…
Having not sold a house for several decades, I was a little apprehensive of what was required.I was immediately put at ease by the surveyor.She behaved in a professional manner, and, following a quick walk around the property to show each room, I left her to complete the survey. This took around an hour, and the finished report was received, in draft form for comment the next day. I returned my comments and it was updated and finalised the same day.I am very satisfied and most impressed with the whole process.
Thank you for sharing a 5* review for the team in Edinburgh. We are delighted to receive this feedback.
5/5
TrustpilotThe surveyor was superb
The surveyor Hannah was first class. A very knowledgeable, friendly and professional service. They were reassuring and helpful in answering my questions, even before the survey. Would definitely recommend their Services (Home report and EPC).
Thank you for sharing a 5* review for Hannah and the team in Kirkcaldy. We appreciate the feedback and the recommendation.
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