Every review we hold for the Stevenage office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSimply OUTSTANDING!!!!
Linzi was amazing with selling our house . Her empathy and realness was everything.
The contact and keeping us in the loop was so great on our journey of selling. I have young children and she was so understanding and just gets it.
I would never EVER sell my house with anyone else, if I ever move again..
Linzi and Jo went above and beyond.
I can't thank you enough.
My advise to anyone, use Kalm they're a league above ANYONE else!!
Andri · 11 October 2024
Agent replied · 25 August 2024
Thank you Andri, I am grateful for you kind words. I'm pleased we were able to help you sell and achieve your dream home.
Wishing you all the best in the house, it was a pleasure to work with you.
Linzi at Kalm
★★★★★ 5/5
GoogleI have worked with a number of estate agents in my time to both buy and sell houses. Kalm estate agents are second to none. I knew from the minute I connected with them that this is the estate agents that I wanted to buy a house with. Then the right house came up and it became reality. They are always at the end of the phone when needed. Such a friendly, professional and personable manner. It was an absolute pleasure speaking with Linzi and her team. If there was an issue that came up during the purchase, they supported to get resolved. I would definitely recommend!
Sarah · 11 October 2024
Agent replied · 25 August 2024
Thank you so much for the review Sarah, it was a pleasure working with you, and we did it in the end!
All the best in your new home.
Linzi @ Kalm
★★★★★ 5/5
GoogleI initially met Linzi for an EPC. At that time I was undecided on letting out or selling my property and we ended up on an impromptu conversation about my options. Linzi was friendly, informative and patient - she put me at ease and I knew I would be reaching out to her once I made a decision.
The process of getting my property on the market was seamless, quick and I was kept informed at all times. And it must be said that unlike other estate agents, Kalm Estate Agents are *not* at all pushy and this something I greatly appreciate.
Jennifer · 11 October 2024
Agent replied · 25 August 2024
Thank you for taking time to give us a review Jennifer, it was always a pleasure to see you. We appreciate your feedback and pleased we were able to assist your move.
Wishing you all the best.
Linzi @ Kalm
★★★★★ 1/5
GoogleVery disappointed with the experience. My wife and I arranged a property viewing with high expectations based on what we were promised, but unfortunately the estate agent did not stand by their word.
The whole process was frustrating and poorly handled, and it ended with my wife in tears due to how let down we felt. Clear communication and honesty go a long way, and sadly that was missing here.
I would not recommend dealing with this agency.
Local · 2 April 2026
Agent replied · 16 April 2026
Good Afternoon,
I'm slightly confused as to what we have done.
It would be nice to know exactly which property and what we did as we have no details and we can not link with anything we have done, except the other 3 one star reviews from the same person over a chain issue.
If this is your 4th review, as a company we are sorry but chains collapsing are completely out of our control, however we will always try our best.
Happy to discuss your issues
Please do call our office to resolve your issues.
★★★★★ 5/5
GoogleAmy and the team have been absolutely wonderful, it's been like developing a friendship, as oposed to a business transaction! The little touches, prompt to respond, happy to assist and find solutions made this experience far less arduous than it needed to be! Thank you chaps!
Gareth · 11 November 2025
Agent replied · 11 October 2026
Thank you so much for your review, enjoy your new home! Amy & The Kalm Team
★★★★★ 1/5
GoogleMy experience with Kalm Estate Agents was extremely disappointing.
For more than two months, I was repeatedly given assurances that things would be sorted “today” or “tomorrow.” Unfortunately, these promises were never fulfilled. The information I was given turned out to be inaccurate on multiple occasions, and I felt completely misled.
As a result of the delays and lack of transparency, I have lost more than £6,000. This has caused serious financial stress and frustration.
I also struggled to get clear confirmation about their office location, which added to my concerns.
Overall, I found the communication unreliable and the service highly unprofessional. I would strongly advise others to proceed with caution and ensure everything is confirmed in writing.
Navid · 11 March 2026
Agent replied · 16 April 2026
Thank you for your review Navid, unfortunately we do not have you on our database but due to one of our clients saying they would get their family and friends to keep giving bad reviews to us based on a recent situation, i assume that is what this is. I'm sorry, someone you know had a hard time purchasing with us recently due to a chain we were in collapsing. We do our best to manage chains but sometimes things are out of our control.
To confirm, as agents, we work from home; however, my address is on google, on the website and never been hidden.
★★★★★ 5/5
GoogleLinzi was brilliant from start to finish & was always available if & when we needed.
My wife & I would highly recommend & also feel as an independent agent that Linzi works that much harder to ensure satisfaction & peace of mind during the process.
DJ · 11 October 2025
Agent replied · 9 November 2024
Thank you so much for the review. Pleased we were able to assist.
★★★★★ 1/5
GoogleI wanted to take a moment to share my recent experience with Kalm Estate Agent, specifically with Andy. Unfortunately, my experience has been extremely disappointing. Over the past six months, I have lost more than £10,000 due to his repeated lies and unresponsiveness. He consistently failed to answer my calls and left me with no explanations regarding crucial matters.
As a result, I had to stay in an Airbnb, which only added to my frustrations. I truly don't understand how an agent like him can continue to operate in this industry without accountability.
I strongly advise against using Kalm Estate Agent and recommend considering high street agents instead. I genuinely believe you'll be grateful for the decision. and I hope this helps you in your future property dealings. After reviewing several testimonials, it seems a recurring issue is present, customers feeling misled and unsatisfied with the support provided.
I believe it’s essential for the company to take responsibility for these issues rather than blame the customers. It would greatly help in restoring faith in your business if you could address these concerns more transparently. Please use a high street agent With professional office and you will thank me STOP USING THIS COWBOYS
SAMIM · 11 February 2026
Agent replied · 16 April 2026
Good Evening,
I'm so sorry you have felt disappointed with your experience with Kalm.
Unfortunately the matters that arose today were out of our control.
Being in a chain is always difficult and as a agent we can only pass on the information we are given by other estate agents within the chain.
We are still working to see how we can resolve the situation as we will always try our best to keep things together if possible.
The property you are purchasing is not and has not ever been the problem, but other properties in the higher chain.
We will speak again tomorrow and I hope I can help make this situation better.
Linzi and the team at Kalm
★★★★★ 5/5
GoogleLinzie at Kalm Estate Agents has been brilliant from start to finish. Always contactable, even in the evenings, which you just don’t get with bigger agents. Communication was spot on, nothing was ever too much trouble, and her knowledge and experience really stand out. Huge thank you for all your support throughout the process, couldn’t recommend more!
CHRISTOPHER · 14 April 2026
Agent replied · 11 October 2026
It was a pleasure, Chris. All the best in your new home.
★★★★★ 5/5
GoogleWe have bought our property using Kalm Estate Agents which is about to go through. Andy Winter has done a wonderful job so far. He has been so approachable with any concerns and questions. Information was provided in a timely manner and he was always helpful and courteous. We definitely recommend to use Kalm Estate Agents and to ask for Andy!
Balazs · 11 November 2025
★★★★★ 5/5
GoogleLinzi was a breath of fresh air. We were taken through each process at the start with clear information.
Her photography skills are amazing and the photos did the cottage justice, by taking the time to also capture the beautiful surroundings of the cottage.
Communication was very good and we were well informed from start to finish.
Brenda, Donna and George
G-8900 · 11 October 2024
Agent replied · 15 June 2024
Thank you so much for you review and details.
I'm pleased you were happy with us and I wish you all the best in the future.
Please keep in touch as would love to see the results.
Linzi - Kalm Estate Agents
★★★★★ 5/5
GoogleAndy was very prompt at listing my property onto the market and has been professional throughout.
Ben · 16 February 2026
Agent replied · 16 April 2026
Thank you for your review Ben - The Kalm team.
★★★★★ 5/5
GoogleAndy and the team organised lots of viewings and we sold quickly. He has been nice to liaise with, always courteous, helpful and personable.
Chez · 11 November 2025
Agent replied · 11 October 2026
Thank you for the review, much appreciated, Andy and the Kalm team.
★★★★★ 5/5
GoogleFinding a new property and being completely new to the area I was so lucky to have met Linzi very early on in my search and she made the rest of the process seamless. Guided me through what needed to be done also providing a range of third party contacts for additional services. For such a daunting, scary project I was so relieved to have met Linzi early on and received nothing but great support, advice and guidance. Thank you Linzi and wish you and Kalm continued success. Cheers Noel
Noel · 16 June 2023
Agent replied · 15 June 2024
Thank you for the review Noel, I was pleased that Kalm could assist and give you all the advice and guidance needed. Wishing you all the best.
★★★★★ 5/5
GoogleThis was one of the best estate agencies I encountered on my property buying search. I wish they had more on the market in my price range. It was one of two agencies where I felt they had both the buyer and the sellers interests at heart and were working towards a sale that benefited both parties.
There was never any hassle. Information was provided in a timely manner and they were always helpful and courteous. I would definitely recommend working with them.
Ethan · 16 June 2023
Agent replied · 15 June 2024
Thank you so much for your comments and feedback Ethan.
I'm sorry we could not assist you at the time any further and I hope you managed to find something suitable.
All the Best
Kalm Estate Agents
★★★★★ 5/5
GoogleI really wish I could give Kalm more than 5 stars!
As first time buyers who went through 2 failed house purchases prior, we were naturally nervous and on edge with new viewings and the buying process.
When it came to viewing a property with Kalm, i was pleasantly surprised with how informed the agent (Linzi) was about the house! She even went up into the loft to show us the insulation! We immediately fell in love with the house, we put in an offer and it was accepted within an hour!
Linzi, went above and beyond for us, she was always available via phone or email and we managed to view the property 3 times before exchange! Being nervous buyers, I can only imagine how pestering we were however, Linzi was only ever kind, patient and helpful.
We get the keys to our first home on Monday, and we’re so glad that Kalm were the agents, it’s been such a happy and pleasant process. We couldn’t recommend Kalm enough. Unbeatable service in our eyes!
Saira · 16 June 2023
Agent replied · 15 June 2024
WOW Saira,
Thank you so much for your kind words and description of your journey with us.
Forgot I went up in the loft!!
Pleased that third time lucky did it for you and looking forward to giving you your keys on Monday for your first home.
Wishing you all the very best.
Linzi
★★★★★ 5/5
GoogleFrom first contact to discuss the possibility of selling our Home, Linzi was amazing.
Aswell as being extremely professional, knowledgeable and efficient, Linzi was also trustworthy, friendly, reliable and understanding.
We felt nothing was too much trouble and knew she was always able to offer help and guidance with any query we had - including guidance on our new purchase.
We were kept up to date with every step of the process and had trust that Linzi was on top of every party involved.
This was the first time we had sold a Property, our first Family home, that we were very attached to - we are so glad we chose Linzi for this big step, she dealt with everything amazingly and helped make the process as smooth as possible.
Thank you so much!
The Brind Family.
Amy · 16 June 2023
Agent replied · 15 June 2024
Thank you Amy for your review, so pleased we were able to assist you in moving home and securing the ideal purchaser.
Wish you all the beat in your new home.
Linzi - Kalm Estate Agents
★★★★★ 5/5
GoogleAbsolutely brilliant, not 1 word of complaint. Linzi at Kalm estate agent was very thorough and quick, getting photos, floorplan, EPC ready and my house on the sales market.
She also did the viewings for me, making sure I was kept informed. This professional but friendly service got me a buyer very quickly.
Her after service is also great, Linzi kept me updated, right up to a call to confirm the completion.
I have no hesitation to recommend.
Christine · 16 June 2023
Agent replied · 15 June 2024
Thank you Christine. Pleased we could assist you with your move and wish you all the best in your new life. Linzi
★★★★★ 5/5
FacebookFrom first contact to discuss the possibility of selling our Home, Linzi was amazing.
Aswell as being extremely professional, knowledgeable and efficient, Linzi was also trustworthy, friendly, reliable and understanding.
We felt nothing was too much trouble and knew she was always able to offer help and guidance with any query we had - including guidance on our new purchase.
We were kept up to date with every step of the process and had trust that Linzi was on top of every party involved.
This was the first time we had sold a Property, our first Family home, that we were very attached to - we are so glad we chose Linzi for this big step, she dealt with everything amazingly and helped make the process as smooth as possible.
Thank you so much!
The Brind Family.
Amy · 16 April 2023
Agent replied · 22 February 2025
Thanks Amy for the lovely feedback, so pleased we were able to assist you in your journey as a family. Wishing you all the very best - Linzi
★★★★★ 5/5
GoogleLinzi at Kalm estate agents has been friendly and exceptionally helpful way above and beyond any service I have ever received from other Estate agents. She has helped and guided me through the full process from start to finish. I achieved a quick sale, she is qualified to carry out EPC surveys so this was very quick. Fees were more than competitive and the service given is well worth it. Linzi is an experienced agent and clearly knows the business very well. Kalm has made the whole moving experience as stress free as possible as their name suggests. I would highly recommend anyone looking for an agent to use Kalm.PositiveResponsiveness, Quality, Professionalism, Value
Che · 16 June 2022
Agent replied · 15 June 2024
Thank you Cheryl for your lovely feedback, so happy we have been a part of your journey and that you were part of our journey as a new company. Thank you for taking that leap of faith with us.
★★★★★ 5/5
GoogleI have bought with Linzi and have sold with Linzi. Wouldn't use anyone else but Kalm Estate Agents! Super friendly and kept me up to date at every point. Linzi is very natural and genuinely interested and not robotic like other estate agents. Highly recommend!!!
Matt · 11 October 2024
Agent replied · 23 October 2024
Thank you Matt, it was a pleasure working with you again. Always lovely when someone chooses to you after buying from you. Wishing you all the best in your new home. Linzi at Kalm
★★★★★ 5/5
GoogleLinzi has been amazing throughout the process, she's an advocate for both the buyer and the seller, ensuring everyone involved is kept upto date with information and is always there for support. For all the estate agents we've met and used, Kalms will be the one we recommend to our friends and family.
Thank you Linzi, carry on being an estate agent superstar! Sam and Sammy
SB · 16 June 2023
Agent replied · 15 June 2024
Thank you so much Sam and Sammy for the review. So pleased you were happy with the process and i wish you all the very best in your new home. Linzi at Kalm Estate Agents
★★★★★ 5/5
GoogleLinzi was extremely professional, very knowledgeable and help us sell our property promptly. Nothing was too much trouble, linzi went beyond anything we expected her to help us with from start to finish. I am so pleased we choose Kalm Estate Agents . We absolutely recommend them to anyone looking to sell or buy a property. Thankyou so much Linzi . You were invaluable ..
Helen · 16 June 2023
Agent replied · 15 June 2024
Thank you Helen, I am pleased we lived up to expectations and managed to assist with everything you needed. I wish you all the best. Linzi
★★★★★ 1/5
FacebookI wanted to take a moment to share my recent experience with Kalm Estate Agent, specifically with Andy. Unfortunately, my experience has been extremely disappointing. Over the past six months, I have lost more than £10,000 due to his repeated lies and unresponsiveness. He consistently failed to answer my calls and left me with no explanations regarding crucial matters.
As a result, I had to stay in an Airbnb, which only added to my frustrations. I truly don't understand how an agent like him can continue to operate in this industry without accountability.
I strongly advise against using Kalm Estate Agent and recommend considering high street agents instead. I genuinely believe you'll be grateful for the decision.
Thank you for reading, and I hope this helps you in your future property dealings.
Sami · 27 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.