Wards Staplehurst reviews

★★★★★ 5/5

Google

We recently sold our house with Wards and everyone in the Staplehurst office was great but Julie and Ryan were fantastic throughout. They always had time to listen and helped sort out various issues and right up until moving day and even after they were at the end of the phone for us. They have a very calm manner which really helped.

Ann · 19 September 2026

★★★★★ 5/5

Google

I can’t recommend Julie Topping highly enough. From the very first viewing she was absolutely fantastic. Julie was professional, knowledgeable, and incredibly supportive throughout the entire process of finding and buying my new home. What really stood out was how approachable and proactive she was, always quick to respond to questions, keeping everything moving smoothly, and making what can often be a stressful process feel straightforward and manageable. Her understanding of the market, attention to detail, and genuine commitment to helping me find the right property made a huge difference. I always felt that Julie had my best interests at heart, and her guidance gave me real confidence at every stage. If you’re looking for an estate agent who is professional, reliable, and genuinely cares about her clients, Julie is outstanding. Thank you for helping me find my wonderful new home.

Grant · 16 March 2026

★★★★★ 5/5

Google

Julie Topping has been extremely helpful in my purchase. She is approachable and does not pressure you, and always willing to answer stupid questions! She cares about your circumstances and bridges a gap between buyer and seller in a considerate manner. I would definitely refer friends and family to Wards in future.

Georgina · 10 September 2026

★★★★★ 5/5

Google

The staff at Wards of Staplehurst handled the sale of our property in a very professional and caring manner. Julie was outstanding, and I must praise her for the five-star level of service she provided throughout the entire process. In such a competitive sector, Wards is certainly one of the top estate agents, and I would highly recommend their service.

Valy · 16 March 2026

★★★★★ 5/5

Google

We sold our property through Wards Staplehurst, completing earlier this month. Julie and Maddie were absolutely incredible. They found a buyer for our house very quickly (twice in fact, as our first sale ended up falling through). They gave us really good advice on pricing our property when it first went to market which I think was invaluable in getting a buyer quickly. Their fees were fair and competitive and we never felt pressured to use the recommended solicitors or mortgage advisors. They were always really easy to get hold of over the phone and dealt with any queries super quickly. As with most property transactions we ended up having a few surprises and stressful moments during the process. Julie and Maddie supported us through this with such care and patience and went above and beyond to meet our deadline for completion. I would not hesitate in recommending them!

Lizzie · 16 August 2025

★★★★★ 5/5

Google

We have just completed our house purchase through Wards Estate Agents in Staplehurst, and I cannot recommend JULIE highly enough. Without JULIE’s continued support, guidance, and excellent interpersonal skills, I honestly would have pulled out of the sale. Property chains are stressful, but she was incredibly skilful at managing all the different parties and keeping everything moving. I honestly have no idea how she managed it. JULIE is a huge asset to Wards Estate Agents. Thank you so much

Sarah · 10 July 2026

★★★★★ 5/5

Google

I have just sold my house through Wards of Staplehurst and have dealt with Julie Topping for the duration of the sale. She has been helpful, professional and always cheerful and willing to go the extra mile. I would highly recommend them. Bernadette Masters

Bernadette · 19 March 2026

★★★★★ 5/5

Google

Currently purchasing a property through Wards Staplehurst, Julie has been my point of call throughout, she’s always very polite and helpful. Every single viewing we’ve had, the other team members have always been great! Thanks wards Staplehurst for all your help throughout.

Daniel · 19 March 2026

★★★★★ 5/5

Google

A massive Thank you to Julie and her team at Wards Staplehurst for making our house buying process so smooth and easy. They communicated everything quickly and efficiently and were always on hand with any questions we had. Will definitely recommend the team to friends and family in the future. Thank you again 🥂

Jenny · 10 October 2025

★★★★★ 5/5

Google

Big thanks to Wards for finding us a buyer for home within 2 weeks. Great process and communication. Special thanks to Julie who was always so passionate and supportive throughout, she is part of a great team with Maddie and Luke. Would use again and recommend. Very glad we didn't go with an online only estate agent.

Gary · 24 July 2025

★★★★★ 1/5

Google

Terrible estate agent! They let themselves in to my property without arranging with me first. They send monthly reports of what they have done but they are untrue, they claimed they had shoved people around my property but they hadn’t and when I confronted them, they claim that their system will show a viewing had taken place if they gave out details. After I terminated the contract with them, they claim that they have shown 5 people around my property that they haven’t. After the contract was terminated they continue to advertise my property for sale and I had to cache them both with phone calls and Emails to get them to remove my house from the market

Helle · 9 October 2026

★★★★★ 5/5

Google

Sally Bryant has steered through my house purchase despite difficulties and delays and was always helpful and very good at communicating and keeping me informed. I have nothing but praise for her and Wards and would have no hesitation in recommending them to friends and family.

Judy · 26 September 2026

★★★★★ 5/5

Google

Sally B has been so helpful from start to finish. Giving me regular updates and chasing the solicitors. What a great team member she is. Wouldn’t have got half of the information if it wasn’t for her. Really appreciate everything that she has done for first buying experience

Nikki · 10 August 2026

★★★★★ 5/5

Google

Great experience using wards Staplehurst. All the staff were amazing and cared about your wishes and did all they could to meet them. Special shout out to Julie who was there whenever we needed her to help and answer questions. Would deffo use again!!

Aidan · 11 June 2025

★★★★★ 5/5

Google

The girls at Wards Staplehurst couldn’t have been more helpful. Jen was lovely from the valuation through to the end and they were all professional and honest, which was hugely appreciated. Maddie and Chase were really great at coming back to us and communicating any updates. We can see how much hard work they did given the situation with the market at the moment and we would definitely use them again.

Holly · 24 March 2024

★★★★★ 5/5

Google

Julie and the team were pro-active and professional throughout our sale. They were prompt in dealing with all my queries. Their geniality and reassurance helped make the whole process less stressful. Thanks all!

Sean · 10 June 2026

★★★★★ 5/5

Google

Julie from Wards Staplehurst has been so helpful and understanding throughout the whole process so far! Hopefully we will soon be in our dream home!

Emily · 16 November 2025

★★★★★ 5/5

Google

I had just received orders from the family court to sell my marital home. My ex wife and children still resided in the property however it was agreed by all parties that is was for the best. I made appointments with 3 local estate agents. Jennifer Geoghegan-senior branch manager of Wards of Kent in Staplehurst was the first to respond to my email and visit me at my parents home. She visited before the other estate agents even responded to my enquiry for sale of my property. I decided within the first 5 minutes of meeting Jennifer that I would use her service. It was for the smallest but most poignant reasons. She had a smile on her face as she spoke, she didn't push any ulterior motives other than understanding my situation. Any fears or concerns that I had, as to how to get this done was smoothed away by Jennifer during our meeting. From that point on she was a constant source of encouragement for me. If she wasn't available in the office her colleague Maddie Farmer responded immediately or after liaising with Jennifer. Everyone was on the same page. Then finally received an offer on the property. Had initial worries and hiccups caused by my ex wife which again Jennifer was on hand to assist with. Once we got to the stage of transferring the deeds, Jane Baker another star, working with Wards, sale progression manager, literally was grabbing the bulls by the horn and updating me with enquiries from the buyer, keeping up to date with the conveyancing team and finally we got our completion date. These ladies dragged the situation kicking and screaming until the job was done. Oh did I forget to mention as I live abroad with the time difference and office hours, resource it didn't phase them. Thank you so much. The fact that this is a team spearheaded by ladies doesn't surprise me. Thank you ever so much.

Shar · 18 June 2023

★★★★★ 4/5

Google

All of the Team at Wards Staplehurst have been great and worked hard to find us a buyer. Julie Topping in particular has excelled in closing any potential opportunities Thank You Ian & Kay

Ian · 25 July 2025

★★★★★ 5/5

Google

I had just received orders from the family court to sell my marital home. My ex wife and children still resided in the property however it was agreed by all parties that is was for the best. I made appointments with 3 local estate agents. Jennifer Geoghegan-senior branch manager of Wards of Kent in Staplehurst was the first to respond to my email and visit me at my parents home. She visited before the other estate agents even responded to my enquiry for sale of my property. I decided within the first 5 minutes of meeting Jennifer that I would use her service. It was for the smallest but most poignant reasons. She had a smile on her face as she spoke, she didn't push any ulterior motives other than understanding my situation. Any fears or concerns that I had, as to how to get this done was smoothed away by Jennifer during our meeting. From that point on she was a constant source of encouragement for me. If she wasn't available in the office her colleague Maddie Farmer responded immediately or after liaising with Jennifer. Everyone was on the same page. Then finally received an offer on the property. Had initial worries and hiccups caused by my ex wife which again Jennifer was on hand to assist with. Once we got to the stage of transferring the deeds, Jane Baker another star, working with Wards, sale progression manager, literally was grabbing the bulls by the horn and updating me with enquiries from the buyer, keeping up to date with the conveyancing team and finally we got our completion date. These ladies dragged the situation kicking and screaming until the job was done. Oh did I forget to mention as I live abroad with the time difference and office hours, resource it didn't phase them. Thank you so much. The fact that this is a team spearheaded by ladies doesn't surprise me. Thank you ever so much.

Shurjan · 25 March 2023

★★★★★ 5/5

Google

Julie was invaluable in the process of purchasing my house. She offered continuous support, guidance and advice. Professional and personable at the same time, an absolute asset to the service

R · 4 August 2025

★★★★★ 5/5

Google

Everything so smooth and convenient! Julie is as great proffesinal with a huge experience, and always smiling... What else? We still haven't finished the whole process but with Julie's lead we'll do it soon.

Sebas · 12 April 2026

★★★★★ 5/5

Google

Julie and Maddie were fantastic, professional, proactive, and a pleasure to deal with from start to finish. Communication was excellent, the process was smooth, and we were supported so well throughout. Thank you!

Natalie · 16 February 2026

★★★★★ 5/5

Google

In what was a tricky and drawn out move process, Rachael (and Emma and Julie in Rachael’s absence) of Wards was a shining light and the only true professional we worked with throughout the process (vs the less professional outfits involved in the move). I don’t think we would have made it without her support. We are truly grateful in Rachael’s assistance in getting us into our home.

Sam · 10 May 2026