Brunt & Fussell Bristol reviews in Staple Hill

★★★★★ 5/5

Google

I couldn’t be happier with the service I received from Brunt & Fussell Estate Agents. From start to finish, the team were friendly, professional and incredibly helpful. Kitty and Jody kept us updated throughout the whole process, were always quick to respond to any questions, and made everything feel as straightforward and stress-free as possible. It’s clear they genuinely care about their clients and go the extra mile to make sure everything runs smoothly. I would have no hesitation in recommending Brunt & Fussell to anyone looking for a reliable and professional estate agent. Excellent service from a fantastic team!

Football · 22 September 2026

★★★★★ 5/5

Google

Jody made the whole process refreshingly smooth. Even though he was acting for the seller, he was always helpful, responsive and genuinely easy to deal with throughout our purchase. He answered our queries quickly and clearly, arranged viewings without any fuss, and kept things moving whenever there was a question to sort out. Buying a home can be stressful, but Jody’s professionalism and friendly, no-nonsense approach took a lot of that pressure off. He struck the perfect balance - looking after his client while still being fair, communicative and a pleasure to work with from our side too. Highly recommend Jody and the team at Brunt & Fussel!

Indrajeet · 13 August 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ John at Brunt & Fussell has been absolutely fantastic from start to finish. From the very first viewing, he was honest, supportive, and incredibly professional throughout the whole process. We had a few complications on paper that could have made things difficult for us, but John handled everything with efficiency, understanding, and excellent communication. Nothing ever felt like too much trouble, and he always went above and beyond to help wherever he could. We’re truly grateful for all of his support and would highly recommend John and the team at Brunt & Fussell to anyone looking for a reliable and professional estate agent.

Customer · 13 May 2026

★★★★★ 5/5

Google

Brunt & Fussell is everything you want in an estate agent. Reliable, professional, attentive, efficient and caring. Will, Jon and team were brilliant from the off, presenting our parents house with great care. They have trusted contacts they can recommend for a range of services house sellers often need. When they say they will do something, its done swiftly and effectively. Great to see a traditional people focussed business. Lovely people to do business with. I highly recommend.

Gary · 22 March 2026

★★★★★ 5/5

Google

I was recommended Brunt & Fussell by a friend who had bought and sold with them. I sold my grandmas property which was handled sensitively. Jon also adviced us on probate and pointed us in the right direction of how to handle my grandmas estate when we were grieving and overwhelmed. Then we went on to buy our first home aswell. Jon & Jody were brilliant through out the process. They are open and honest and help to explain the process and move it along a bit when it seemed to be dragging on and when we had no idea what we were doing everything was explained really well. I had different experiences with other estate agents who constantly ring & email you and try and sell you things you dont need. Jody also recommended surveyers and electricians and soliciters who have all been brilliant and honest with the issues and pricing. Genuinley lovely people. I would only use Brunt & Fussell in future.

Amy · 26 December 2025

★★★★★ 5/5

Google

"Only a smart team know that also giving the buyer great service as well as the seller (the client) guarantees that you will get the resale business in the future. Absolutely refreshingly differently excellent communication. No 'press 1 for sales' here! Going the extra mile or at least the extra 50 metres to walk to the seller's offer for face to face negotiations to keep the deal on track. From first visit to key handover in 5 weeks. Unbelievable!"

Anna · 29 September 2026

★★★★★ 5/5

Google

From start to finish of selling our flat, the team at Brunt & Fussell were amazing. Great communication, very professional, but also so friendly and kind. The advice and guidance they gave us through what was a slightly stressful few days as we approached exchange really helped to ease our nerves. The team went above and beyond our expectations at every turn. I would 100% recommend Brunt & Fussell if you’re looking to sell your property. Thank you so much for all your help!

Pixi · 22 September 2026

★★★★★ 5/5

Google

A big thank you to a great estate agent and the team. Jon gave some excellent advice prior to putting the flat on the market. Jon and the team delivered a perfect result and a buyer was found within 3 days of marketing. The support and communication provided throughout the process has been Excellent, professional and very prompt by everyone at Brunt & Fussell. Would recommend them to everyone and definitely use them again. Thanks so much for everything. Steve

Steve · 19 August 2025

★★★★★ 1/5

Google

I rarely write reviews. Sadly, the Jon’s service at Brunt and Fussell warrants this review. We’d signed up and then a friend suggested their service was poor. We shrugged it off and to our regret, continued on. Here are some key issues we experienced: • Many emails which were riddled with spelling mistakes, some not even addressed to us by name, and others that simply stated can ‘we have a viewing on x date’ - Not addressed and no sign off. Our concern was that this likely isn’t sending great messages to potential buyers. • We asked Jon for his insights on the property from the Rightmove and he couldn’t answer the questions. We asked the same to our new agent and the response was clear and effective. It felt as if Jon didn’t have any answers. • Whilst in private negations regarding an offer, Jon misread an email and dropped the value of our property online without our consent. This was in the middle of a negotiation. It was promptly changed back but left with a reduced mark on it. • To explain the above mistake, we had our written response truncated, misrepresented, and sent back at us. This felt completely unreasonable. This is where we lost faith in Jon and Brunt and Fussell. • A lack of acknowledgement of our notice to leave the contract and then subsequently trying to book viewings and then Jon stating: “if were unable to gain access there is no point in keeping the property on the market”. A weird response. We had given notice two weeks earlier and were actively trying to get off the market with Brunt and Fussell. Ultimately, Jon overpriced the property and then couldn’t sell it. It is a tough market. However the problem was more that, he took no responsibility for his advice or mistakes and seemed to have limited ability to reflect on his decisions or how he may be conveying himself. After a difficult time with Brunt and Fussell, the process ended with Jon insisting we collect the key from their office as opposed to dropping it off during their usual rounds. This seemed pretty petty. Overall, they seemed pretty incompetent.

Greg · 13 September 2026

★★★★★ 1/5

Google

Poor and unprofessional service. I called to let them know I would be around 10 minutes late for my 5:45 pm viewing because I was stuck in traffic. I arrived at 5:55 pm, only to find that no one from the agency was at the property. The least I expected was a courtesy call to let me know they would not be waiting, so I could have rearranged the appointment instead of making a wasted journey. This level of communication is unacceptable, especially when buying or selling a home is such an important and stressful process. Based on this experience, I would not choose to deal with this agency again.

Zeeshan · 13 August 2026

★★★★★ 5/5

Google

I sold my flat through Brunt & Fussell and from start to finish, they were friendly, professional and helpful. They kept me informed throughout the process, were always quick to respond to any questions and went above and beyond to make everything as smooth and stress-free as possible. I would highly recommend them to anyone. Thank you to the whole team for all your hard work!

Abbie · 13 September 2026

★★★★★ 5/5

Google

Brunt and Fussell were brilliant form start to finish with the sale of my flat. From the initial valuation, to the photos to the support with the chain leading up to completion. The team were professional, supportive and always quick to respond to emails or phonecalls. I cannot reccomend them enough. Many many thanks to all the team!

Laura · 13 September 2026

★★★★★ 5/5

Google

Great Estate agents. Jon was very helpful and reassuring. Kept us up to date with the progress and communication with the seller. Thank you so much. PS. They also have a nice office. 😊 would recommend …

Athena · 26 October 2025

★★★★★ 5/5

Google

Very good experience. Will and Jody were very friendly and helpful throughout the purchase process. Pleasure working with them.

Ahmed · 26 February 2026

★★★★★ 5/5

Google

The team at Brunt&Fussell are warm and friendly,years of experience in estate agency. They carry out their work a very professional manor. You won't be disappointed. I say that as we had issues and they were dealt with effectively and efficiently.Thank you Jon ,Jody and team.

Mel · 24 May 2025

★★★★★ 1/5

Google

I contacted them to have the sign removed, as it has been placed there for over a year, yet it’s still there. Because of this, I don’t trust their promises. The sign is on Soundwell Road, and while free advertising may be attractive, it should not be done on private property. Please remove your rubbish.

Jordi · 13 May 2026

★★★★★ 5/5

Google

Absolutely amazing estate agents. Nothing is too much trouble, professional, always keeping you updated at all times. They make the entire process of letting or selling a property run so smoothly and are always there to help. Phone calls, emails etc are answered straight away, could not get better. All staff are fantastic. Would only use Brunt & Fussell if we decide to move house in the future.

Susan · 26 December 2025

★★★★★ 5/5

Google

Great experience with Brunt & Fussell from the initial enquiry - Easy showrounds, great communication throughout the process, and very helpful team. Would definitely recommend and use again (although we won't be moving for a very long time now...!) Thanks Jon & Jody!

Paige · 26 March 2025

★★★★★ 5/5

Google

Fantastic service, easy to work with and helped us get through to completion when we never thought it would happen. As a buyer we have had a great experience with B & F and would highly recommend this agent for those looking to buy as well as sell. We will be using them when we look to sell this home to move on to another. Jody has been particularly helpful and deserves to be named. Thank you again for all your help and support it has been invaluable!

EMILY · 8 November 2022

★★★★★ 5/5

Google

Brunt & Fussell were brilliant throughout our home-buying journey. The team was knowledgeable, helpful, and very responsive to any questions we had. Viewings, communication, and updates were all handled professionally and with genuine care. We really appreciated how easy they made the process and how quickly they responded to any queries. A great experience from an excellent local estate agent!

Simran · 26 December 2025

★★★★★ 5/5

Google

We were looked after by Jody, Jon and William at Brunt & Fussell for the purchase of our first home. They were very efficient with replies to emails and helpful to us throughout the process. They were friendly and happy to accommodate us with viewing times on Saturdays, as we were living in Newport but purchasing in Bristol. Thank you to the team!

Tallulah · 13 October 2025

★★★★★ 1/5

Google

Not a good experience because kitty "assume" too much and think that everyone is same. Hope you enjoy this review.

Zain · 13 September 2026

★★★★★ 5/5

Google

Brunt and Fussell were some of the best estate agents I've ever interacted with - quick to respond, engaged, easy to deal with through the checks etc. Jody in particular was great and helped us out a lot through the first time buyer journey! We love our new home, and would highly recommend Brunt & Fussell.

Harry · 26 November 2025

★★★★★ 5/5

Google

From the start William was fantastic accommodating my needs as I work a lot. He understood my circumstances wanting to move closer to my children and how desperate I was to do so. He went to the end of the earth to help me through everything, even when there was a few speed bumps with information from my end.

Jamie · 26 March 2025