Every review we hold for the Stalham office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotBetter at Sales than Lettings!
Dispite having had a great experience five years ago when M&B sold my home, sadly the lettings division did not live up to the same standard. From unreturned phone calls, excuses still using previous mobile number, dispite calling me on my current number, nearly and hour late to one viewing, with no notifcation on running late, arriving when the landlord had rattled on about how bad they were to deal with and certain the reason my application was declined, with the succesful applicant having gone through the landlords preferred agent, who he asked me to contact in future. That agent went onto secure me a similar property within weeks, though according to M&B as I had a blip on my credit history (dispite renting my current property for over five years) I would have to find a guarantor or pay a years rent in advance, which turned out to be absolute rubbish!"
Brendan · 2 September 2024
★★★★★ 4/5
TrustpilotEnd of tenancy support
End of tenancy support. Sonya Balls was extremely helpful during my tenancy and particularly when going through the process of end of tenancy. She was very responsive to any questions I had and her communication was fantastic.
Jo · 7 June 2024
★★★★★ 5/5
TrustpilotWow.. Outstanding.
Wow... From putting an offer in to getting my keys - took just 5 weeks from start to finish.Aysegul Capti - you worked miracles and I can't thank you enough. Also Connor who was a huge help at the start of my enquiry and always greeted me with a big smile. All the team at Minors & Brady in Lowestoft High street - I just can't thankyou all enough enough for your dedication to your jobs, your professional approach to the jobs at hand and the speed and customer care. Such a lovely bunch. Outstanding. Thankyou soo soo much. 5* from me.
Annii · 31 August 2024
★★★★★ 5/5
TrustpilotMinors and Brady
Claire Wilson has been extremely helpful with the sale of our property. Claire is very professional and pleasant to deal with, giving us constant updates on the progress. We can highly recommend Minors and Brady.
Philip · 10 July 2024
★★★★★ 5/5
TrustpilotFirst class customer service thank you
Walking past minors and Brady in Lowestoft, I saw a few properties that caught my eye. I spoke to Connor he was so attentive and helpful. First class customer service
Daphne · 1 October 2024
★★★★★ 5/5
TrustpilotPleasant young man...
I have viewed numerous properties with other agents, but I have to say having Lewis show me around and my son on another occasion how we were both very impressed with Lewis. We thought how very personable Lewis was, and genuinely showed an interest. A lovely pleasant young man who should go far!!
Michelle · 25 May 2023
★★★★★ 5/5
TrustpilotI would just like to say a massive…
I would just like to say a massive thank you to Jessica Kemp for all her help and support in the sale of our property. Cannot fault and very grateful, thank you.
Zoe · 28 August 2024
★★★★★ 5/5
TrustpilotMagenta Rose was a real pleasure to…
Magenta Rose was a real pleasure to deal with. She was friendly but extremely professional at the same time. The actual appointment with Matt was fantastic and it saved me money on my mortgage so I’d definitely recommend them both.
Micha · 3 April 2024
★★★★★ 5/5
TrustpilotSam was patient and knowledgeable…
Sam was patient and knowledgeable whilst showing us round the house in Little Melton. He gave us plenty of time in each room and answered all our questions. He is exceptionally polite and decorous. We are keen to purchase and thank Minors and Brady for making our experience of buying with them first class.
Sheila · 22 April 2023
★★★★★ 5/5
TrustpilotHappy we went with M&B
Big thanks to Jessica kemp who always kept us informed of the progress, help us with all enquires we had and made moving a smooth experienceThank you
Matthew · 14 November 2024
★★★★★ 5/5
TrustpilotArrived at the property and was warmly…
Arrived at the property and was warmly welcomed by Steven Hill, lettings manager. Steven was able to answer all my questions and fully explained the various lettings terms available. Extremely professional and efficient customer service
Brendan · 5 July 2024
★★★★★ 5/5
TrustpilotExcellent service from Minors & Brady…
Excellent service from Minors & Brady Wroxham especially Chris for his prompt and professional service. Sold our house in 6 days so couldn’t fault the team
Mr · 26 November 2024
★★★★★ 5/5
TrustpilotInitial experiences
We're in the early stages of looking for a new home and selling our current one, but I have to say the team, specifically Beatrice Lilley and Lily Middleton, at Minors and Brady have been absolutely wonderful so far! Keeping in contact, answering our many, many questions and always making time for us! Thank you!
Keely · 25 July 2025
★★★★★ 5/5
TrustpilotJess Kemp was brilliant
Jess Kemp was brilliant and very supportive especially whilst we were having issues. All worked out in the end and nothing was too much trouble.
Tina · 10 December 2024
★★★★★ 1/5
TrustpilotVery unprofessional!
Have had dealings with Minors Brady previously on a couple of occasions and not been impressed, but today’s experience with the Dereham office has left us shocked and astounded. We have put up with previous conversations with which we’ve been addressed as “mate” and “get back to you on the dog and bone” (whoever says that anymore???); but the sales staff continue to talk in a very unprofessional manner right up to today. Last month we put an offer in on a property and the response was “I’m an excellent negotiator but not a miracle worker”, and today an opening offer was put forward on an £800k property, of under 10% less than the asking price which received a comment “that’s just insulting”! I do not believe that it’s up to any individual at Minors Brady to make that call on behalf of the Seller - in fact, I think it is their duty to put forward ANY offer given by a potential Buyer. We have bought properties through offers on many occasions over the years, and to be told under 10% off “is insulting” is both unprofessional and not within their remit as a property Agent. I would not recommend selling a property with Minors Brady, and hope that current vendors of properties listed with Minors Brady, who are seeing no movement on their houses, see this review and rethink their selling agent, because if our recent experiences are anything to go by, they are not hearing about genuine offers from potential Buyers.
Katrina · 21 August 2024
★★★★★ 5/5
TrustpilotClaire who is part of the after sales…
Claire who is part of the after sales team has been excellent. Our buying and selling process has been quite stressful as we have a new baby , and things haven’t always gone to plan.Claire responded to my emails straight away , was always very easy to get hold of. I feel she went above and beyond in the last two weeks , pushing my solicitors and keeping everyone updated.I have been very impressed and would use minors and brady again !
Lauren · 21 August 2024
★★★★★ 5/5
TrustpilotGreat service!
We moved to Minors and Brady Dereham from another agency and i'm so glad we did. Everyone has been so great to deal with, super friendly, thorough and professional. We exchanged today and i can't recommend M&B highly enough. Claire Wilson in the aftersales team has been a dream, i've never felt like i've had to chase for any info or update, which is something i've experienced in the past with other agencies. The whole process has felt really smooth and as stress free as it can be. Would highly recommend!
Kim · 19 August 2024
★★★★★ 5/5
TrustpilotHIGHLY RECOMMEND
Beth Linton was the letting agent that assisted me with letting a beautiful home in Foxley. I was dealing with Beth from Australia and she was absolutely fantastic. Kept me informed throughout and made it all very easy for me. Brilliant customer service skills and went above and beyond. Kind regards Helena Mattavelli
Helena · 5 May 2023
★★★★★ 5/5
TrustpilotA special shout out to Clare who has…
A special shout out to Clare who has been a real source of communication and efficiency during a challenging sale. The after sales service has been exemplary. Thank you.
Martina · 1 October 2024
★★★★★ 5/5
TrustpilotHad a really great experience
Had a really great experience with Macey Wright & Charley in the Lowestoft office recently. They were so efficient and accommodating resulting in a seamless offer and acceptance with our sellers. A very pleasant experience. Thanks Ladies
Jo · 13 May 2024
★★★★★ 5/5
TrustpilotWe found Minors & Brady to be responsive and helpful.
We found Minors & Brady to be responsive and helpful throughout our recent house purchase, and in particular Cass in aftersales at the Wroxham branch was extremely supportive during the entire process.
Steve · 10 August 2024
★★★★★ 5/5
TrustpilotCassandra has been great throughout the…
Cassandra has been great throughout the buying process. Weekly update calls and chasing the solicitors for me meaning I could sit back and relax. Thanks for all your help Cass.
Luke · 12 September 2024
★★★★★ 5/5
TrustpilotSuper easy and streamlined experience
Had a great and easy experience with Minors & Brady, from the initial viewing to getting the paperwork done. Beth was a big help and provided us support whilst we took the property off the market.
Kai · 29 May 2024
★★★★★ 5/5
TrustpilotAbsolutely fantastic and professional …
Absolutely fantastic and professional from start to finish. Went above and beyond. Best estate agents I have ever used by far. Cassandra from the Lowestoft branch and Cath from Norwich were absolutely fantastic, friendly and professional all the way through. Thanks to all the team for a great service.
Lee-grant · 12 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
