Trusted Agent profile · Staffordshire
★★★★★
113 reviews across 1 platform
8 Victoria Road, Tamworth, Staffordshire, B79 7HL
Taylor Cole Estate Agents's office in Staffordshire, at 8 Victoria Road, is rated 4.6 out of 5 across 113 reviews on 1 platform, including 113 Google reviews rated 4.6.
Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
5/5
GoogleTaylor Cole got an offer on our house in the first week of using them. Very professional, knowledgeable and approachable. From the photographs to the advertising wording each step was checked and discussed with us to understand all our options. Ellie handled our sale and viewing. Always on the end of the phone for us and there were a few of those! Throughout it all Ellie was an absolute Star! Would we use Taylor Cole again? Absolutely 💯
5/5
GoogleWe bought our house from Taylor Cole and were very impressed with the service, in particular the amount of contact and updates that were provided throughout the process. Lauren was fantastic throughout- from the day she showed us around the property and was especially helpful when completion day came around, going above and beyond to help with solicitors to get the process done! All in a lovely purchasing experience, thank you!
Thank you so much for your kind words and for taking the time to leave such a lovely review! We’re thrilled to hear that you had a positive experience purchasing your home through Taylor Cole. Lauren will be especially pleased to know her support made a difference during such an important time. Wishing you all the best in your new home! Warm regards, The Taylor Cole Team
5/5
GoogleI can't recommend Kiara Ball enough. Kiara has been amazing throughout in selling my property. As soon as the property went up for sale through Taylor Cole Kiara arranged a viewing straight away and the sale went through very quickly. Kiara kept me updated throughout and took care of the whole process. Kiara made everything straight forward and is dedicated, professional and friendly. I'd highly recommend Kiara and Taylor Cole Estate Agents.
5/5
GoogleKiara and the team at Taylor Cole were great from start to finish, I can highly recommend them. We were kept well informed throughout the buying process and any queries we had were dealt with quickly. Thank you so much, it was a pleasure doing business with you!
Thank you for your wonderful review! We’re so pleased to hear that you had such a positive experience with Kiara and the team. Keeping our clients informed and supported throughout the process is really important to us, so it’s fantastic to … More
5/5
GoogleWe want to say a massive thanks to Kiara and the team at Taylor Cole, who’ve got us over the line in selling our house. We were unlucky to lose a couple of buyers but Kiara helped keep us on track with regular updates - eventually helping to secure a sale.
Thank you so much for your lovely review. We really appreciate your patience throughout the ups and downs, and we’re so pleased that Kiara and the team were able to help you successfully reach the finish line. Regular updates and support … More
5/5
GoogleTotally professional from start to completion. We mainly dealt with Kiara and Elle, they were so helpful, always keeping us updated and checking in with us. I have used different estate agents in the past but definitely would only use Taylor Cole in the future. Thank you again. Lynda, Dom and Julie.
5/5
GoogleMy house was marketed in a timely manner and I had viewings immediately. Kiara was very good communicating throughout the whole process making it seamless and stress free. I would highly recommend as I received an excellent professional service.
5/5
GoogleA great service from Lauren and the team at Taylor Cole. They Helped us find a buyer when times looked bleak and now we are in our dream home 🙌 Very good at keeping us updated and go the extra mile to help. A huge thankyou to you all it wouldnt habe been possible without you! Would highly recommend for anyone looking for a professional estate agents.
5/5
GoogleWe dealt with Kiara directly who was fantastic from start to finish. We felt like the whole team were always attentive, supportive and quick at answering any questions we had. Kiara herself was very professional and helped make a very stressful process all the smoother. We cannot speak highly enough and would definitely use their services again.
5/5
GoogleI had used a different Agent & within day’s was totally unimpressed with their service. I approached Taylor Cole where they gave an impressive service right through out my Sale. Right from the start with the Market Appraisal, Aiden visited my home & provided clear & informative information. His photography & eye for the property was a great selling tool. Laura became my point of contact & never failed to keep me updated, was always contactable even out of hours & on days off. The Service was outstanding, ll went over & above my expectations. The whole Team made my experience of selling, also supporting my purchase from another agent & communicating with Solicitors seamless - Thank you all it was a quick sale, exchange & completion. I would definitely use again & recommend Taylor Cole - Many thanks Natty
5/5
GoogleI can’t thank Taylor Cole enough for their outstanding service during the sale of my grandad’s house. From start to finish, they were professional, compassionate, and always on hand to guide us through the process. A special shout out to Kiara, who was simply amazing throughout. Her attention to detail, constant updates, and genuine care made such a difference. Kiara went above and beyond to ensure everything ran smoothly and kept us informed at every stage. Her kindness and expertise were second to none. If you’re looking for a company that takes the stress out of selling a home, I wholeheartedly recommend Taylor Cole. They really made a challenging time so much easier for us :)
5/5
GoogleMany thanks to Ellie who always kept in touch with me when selling my parents home. Ellie was very professional, polite and always making sure everything was going in the right direction for us.
5/5
GoogleBrilliant service from Taylor Cole estate agents. I was kept fully updated at every stage, calls and emails were returned promptly. A great team and Lauren was there for me throughout the process. Thank you all.
Thank you for your kind words! We’re so pleased to hear that you had such a positive experience with our team. It’s great to know that Lauren was able to support you throughout the process and that you felt well-informed every step of the … More
1/5
GoogleEDITED RESPONSE: I didn't want to call out names previously but we had no communication with the landlord, and we only dealt with Anthony (who did not inform us Taylor Cole did not manage the property). Our feedback can be attributed solely to Anthony and Taylor Cole. ORIGINAL: Please take note of the other 1 star reviews. This is the worst agency I have experienced in over 15 years of renting - their service is thoroughly disappointing and their professionalism severely lacking.
Hi Natasha, We've looked into your tenancy with us and can see we didn't manage this particular property. Our only involvement with your tenancy related to your deposit registration, initial check in, and check out - all of which were very smooth and you seemed very pleased with. We therefore feel this review is based on your dealings with the landlord and not Taylor Cole. We're known for going above and beyond to help provide our clients with the best possible service, however we're sorry to see that your rental experience in this instance was not kept to our standards. Please feel free to contact our lettings manager anthony@taylorcole.co.uk if you have any questions.
5/5
GoogleI can't thank Ellie enough for helping us through what became a very difficult purchase of our new house but she was amazing and so was the whole team at Taylor Cole. Always polite and made a very stressful situation alot easier on us. Thank you so much for all your help.
5/5
GoogleBrilliant estate agents we dealt with Lauren who always kept us up to date on progress of the house sale, and was always very polite. Very pleased with them would definitely use again.
Thank you for your great feedback! We’re so pleased to hear you had a positive experience and that Lauren kept you well informed throughout the sale. Your kind words mean a lot, and it’s wonderful to know you’d choose to work with us again … More
5/5
GoogleI have nothing but positive comments for both Taylor Cole staff and in particular Kiara. Kiara was the manager overseeing our house purchase and went above & beyond at …
Thank you so much for your kind words and recommendation! We’re absolutely delighted to hear that Kiara provided such exceptional support throughout your purchase, she truly goes above and beyond for our clients. Your feedback means a great … More
5/5
GoogleSelling my late mothers house was emotionally difficult enough but I have to say that Taylor Colle made the whole thing as easy and as pain free as they possible could. Their understanding attitude and work ethic all the way from initial contact with Lauren, the of thoroughness of Jack carrying out the evaluation and photos and the professionalism of Laura in the office keeping us updated right through to the final sale was so impressive and sets the standard very high for how I believe estate agents should act. I am not easily impressed certainly In a world where customer service is often over looked, however when carrying out probably the biggest transaction in a person's life Taylor Cole certainly bucked that trend.PositiveResponsiveness, Quality, Professionalism
Thank you for your review Sarah, it's greatly appreciated. Wish you and your family the very best for the future.
5/5
GoogleLauren was a brilliant estate agent who handled our sale and purchase expertly! She was always reachable and was able to deal with any enquiries that we had throughout the process, helping to make the process as smooth and stress free as possible. Would highly recommend!
5/5
GoogleTaylor Cole we’re amazing. There support throughout from valuation, preparation for sale and viewings were all done with professionalism. Communication was very good and like many sales, unfortunately due to relationship break up they were sensitive while keeping all parties abreast. A special thank you to Lauren
5/5
GoogleI have just completed on a sale that was handled by Taylor Cole. I switched from another agent on Walmley and have been thrilled with them from the initial valuation by Jack Cole. He was friendly, knowledgeable and clearly so passionate about the property. I felt comfortable and confident to use them and Jack produced some nicer sales pictures, to truly reflect the property. Jacks onboarding, was at pace and he was able to assist me with been restricted to a smaller type board. They quickly produced a sale over the Xmas holiday, which I was not expecting due to time of year. I felt the communication with all of the office staff was really top class, that really stood out following my experience with another agent. Thank you to Tracey for helping to communicate information to the buyer and for progressing. Finally, a massive thank you to Jonathan Cole for helping with a final push to complete this week after a complicated lease held matters up. I'm so pleased that Taylor Cole are gaining traction in Sutton Coldfield and I wish you all the best for the future of your business. You will smash it in Sutton Coldfield.
5/5
GoogleWe purchased our house from Taylor Cole and Kiara was absolutely fantastic from start to end! Kiara really stood out as the most reliable, helpful and consistent person in the whole (very stressful) buying and selling process. I recommend Taylor Cole to anyone selling their house!
1/5
GoogleDO NOT USE THIS COMPANY. They are clueless. Mr Cole is the worst kind of person too. He lied about a load of different things. For one, we were renting a house and they told us it was being sold. Well, when I say TOLD us, we came back off our honeymoon to find a 'For Sale' sign up in the front garden. The house was then taken off the market & the house owners wanted us to continue renting it but Taylor Cole didn't tell us that, they were going to let us move out. We only found this out after contacting the owners - who weren't happy about it. Taylor Cole had people viewing our house whilst we were away on holiday, without our permission. And to top it off, Mr Cole told me he was 'older than me, smarter than me and wiser than me' when I called him out on the poor standards of his business. Anthony & Holly were always lovely, but I hope they have moved onto a decent company run by decent, honest people, as if they haven't, stay as far away from this company, as possible. My father in law has just had an awful experience with this company too, but I'll let his review do the talking for him.
HI Elliott, We're sorry to hear that you feel this way. As our other reviews show, we are known for our exceptional customer service, so we regret to hear that this is not how you feel. We have looked into your case and can see that you were in a rented property in August 2017. We did provide the appropriate notice and we believe that you were aware of the viewings we had organised while you were away. If you would like to discuss this further, please give us a call on 01827 311412.
4/5
GoogleTaylor Cole supported me throughout the process of buying my new property. There were various issues that they needed to handle, and despite how frustrating things got at times, they stuck to their guns and got the job the done. Granted, they aren’t always the swiftest to respond to emails and phone messages, but on the whole I am very grateful for their help in this next chapter of my life.
Hi Richard, Thank you so much for your kind words. If we can support you with anything else, please do let us know. Kind regards, Taylor Cole Estate Agents
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