5/5
TrustpilotIt’s great and fantastic
Excellent I really appreciate Thankyou
Agent replied · 12 June 2024
Hi, We always hope to receive this kind of feedback, thank you for sharing. Best wishes,Kat
Trusted Agent profile · Stafford
Charles Church Stafford reviews
★★★★★
771 reviews across 2 platforms
Martin Drive, Stafford, ST16 1AQ
Charles Church's office in Stafford, at Martin Drive, is rated 4.2 out of 5 across 771 reviews on two platforms, including 8 Google reviews rated 4.8.
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Reviews
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMorley Park Plymouth
We are due to move in next week to Morley Park in Plymouth and so far I can not fault Kate in the sales office. She has gone out of her way to help us, even on her days off and annual leave. I can’t say it has been easy but Kate has definetly supported us.
4/5
TrustpilotToo Early for Accurate Evaluation.
So far my dealings with Charles Church have been positive. The sales executive has been very helpful and thorough. However, an accurate review can only be possible when the quality and finishing of my new home has been inspected after it has been built.
1/5
TrustpilotI regret the purchase
I regret the purchase. Poor quality build. No quality inspection done when I fed back to NHBC some one called me and asked the reason for the feed back. She gave me her contact details but there after never heard from the same person. I am still struggling to get things sorted out.
1/5
TrustpilotI moved into my home some years ago
I moved into my home some years ago, and I have to say the standard of workmanship is poor at best, we have had numerous issues that are still to be rectified, and the customer Service is none existent.Try another builder if I was you.
5/5
TrustpilotExcellent
Excellent service Excellent house very happy family.
Agent replied · 12 June 2024
Hi,Thank you so much for taking time to leave your review, we really appreciate it. We are pleased to hear you have had a positive experience.Best wishes,Kat
5/5
TrustpilotNew Build Property
From start to finish I have been thoroughly impressed with the service and care provided by Charles Church and the property was built / finished to a satisfying high standard. I would highly recommend them.
1/5
TrustpilotPoor customer service
On top of poor quality of build the customer service is poor. Reported water logging in garden due to drainage no one turned up till date.Turn around time and responses are poor. Don't care about you after the sales. Very stressful journey with the builder.
1/5
TrustpilotPoor drains work has flooded my garage
Poor drains work has flooded my garage. Local firm investigated with camera. They've covered up under ground work and no customer services. only an online "query" form. 3 weeks, no response. They have tens of sales lines, but no customer care.
1/5
TrustpilotWaiting for a reservation refund for…
Waiting for a reservation refund, for the last 1 month tried to call many different numbers no one knows what they are doing. When it comes to taking money they are very very quick
1/5
TrustpilotWorst decision ever made to buy from Charles church
Disgusting customer services.Worst ever director for Midlands, not approachable and never get any replies. Massive amount of cracks on rendered wall and never rectified.Worst brickworks. After sales is disgusting.
1/5
TrustpilotUnable to get an appointment to view…
Unable to get an appointment to view any properties, having requested an appointment on line. I received no responce, multiple telephone calls and messages left on the answerphone no responce, disgracefull company
5/5
TrustpilotPurchased a Charles church house in…
Purchased a Charles church house in September and hardly had any issues which is unusual for a new build! Such a great size with brilliant sized bedrooms compared to other new builds! X
5/5
TrustpilotRecently moved to a Charles Church…
Recently moved to a Charles Church property at Westvale Park. The developers have been brilliant, only a very few minor cosmetic snags which were resolved straight away. Would 100% recommend.
5/5
GoogleRating only, no written review.
1/5
TrustpilotThe Lancasters, Waterbeach
I'd give them zero stars if I could. Absolute disgrace the standard of the workmanship, customer service, everything. Do not buy a Persimmon / Charles Church home - end of.
5/5
TrustpilotGreat service and very friendly staff.
Rating only, no written review.
Agent replied · 4 June 2026
Thank you for your kind feedback. We are pleased to hear that you experienced great service and found our team to be friendly and helpful. Your comments are greatly appreciated and will be shared with the team. We hope you continue to enjoy your home and thank you for taking the time to leave a review. Lucy
5/5
TrustpilotSo far so good!
Kate in the sales office has been helpful from day one!We have not yet completed but should be in the coming weeks. All happy so far.
1/5
TrustpilotTrying to get answer back from charles…
Trying to get answer back from charles church is unbelievable. Being waiting for a month for a issue with drains. Still have heard nothing.
5/5
TrustpilotExcellent customer service attention to…
Excellent customer service attention to detail and great updates on builds
5/5
TrustpilotHelpful Staff
No issue. Helpful staff and really good service.
5/5
TrustpilotFrank was amazing
Frank was amazing!
Agent replied · 24 December 2025
Hello Louise, Thank you for leaving us your review. We would really like to share this with the correct team and would be grateful if you could respond to Trustpilots request for further information and provide your plot number and development. Best wishes, Ellie
1/5
TrustpilotUnfortunately I have one of their…
Unfortunately I have one of their houses. Premium price...inferior product. Think again before parting with your cash.
4/5
TrustpilotMe and me mum go here
Me and me mum go here. Excellent service of the priest.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Charles Church hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
