St Modwen Homes Stafford reviews

★★★★★ 1/5

Trustpilot

Terrible - promised refund and still waiting

Terrible! Have been waiting a month for a reservation deposit return we were promised by the sales manager within 10 working days. Yet we still wait! Been fobbed off with excuses of ‘glitches’. Now being ignored by everyone we try to contact including the sales manager themselves. A company full of broken promises, terrible communication in many areas and childish behaviour thinking if they ignore us we will go away.

Katherine · 3 September 2024

★★★★★ 5/5

Trustpilot

Tayleur Leas customer care

Tayleur Leas - St Modwens Customer after care is good. I’ve had a number of small issues with the house since moving in (as expected with any new build) however, the initial snag list was dealt with directly by our site manager Marcus. Marcus had a hands on approach and helped fix things and dispose of moving in boxes etc. He’d frequently call round to ask if there’s anything he could help with going above and beyond helping us mount curtain rails and door number etc. Once the construction phase was complete and Marcus left site, we were left in the capable hands of the customer service aftercare team. Both Lewis and Louise have dealt with getting contractors round in a timely manor to fix any issues we have had 9+ months after moving in. Louise follows up and often checks in to see if the problem has been resolved and if any revisits by contractors are required to resolve the problems. The team at St Modwens are far better than the previous builders we have dealt with where we had to argue tooth and nail for every minute detail. To anybody thinking of buying a house with St Modwens I recommend St Modwens for their build quality and customer care.

Peter · 28 February 2024

★★★★★ 5/5

Trustpilot

We had two sticking doors

We had two sticking doors, one the entrance door to the ensuite shower which caused problems . I was having a shower , got out ,dried myself but then could not get the door to open. I had to wait until my wife came upstairs looking for the reason I had not come down. I checked all the doors and found bedroom 4 would not close properly. Emailed immediately customer service and email came back saying they had two men on site and could they come immediately and I said yes and the job was done

Peter · 26 February 2024

★★★★★ 1/5

Trustpilot

Just to agree with some reviewDisappointing Post-Purchase Experience this developer.s here…

Just to agree with some reviews here really.I am a resident of a plot Mosslands and wish to share my experience with the home developer responsible for this property. My journey has been fraught with post-purchase service issues and challenges in warranty handling.Key Concerns:Response to Complaints:There appears to be a disparity in how complaints are handled, possibly influenced by the complainant's background. Issues I raised were not addressed with the same urgency as those raised by others in my community.Advice on Repairs:After noticing cracks in the plastering, I was advised by a staff member to wait until nearly the end of the warranty period for repairs. When I followed up as advised, my concerns were dismissed due to the time elapsed, despite being within the warranty period.Warranty Terms Not Honored:Requests to repair or replace items covered under the two-year warranty, including a gas cover and a garage knob, were denied, with the duration since the issue's discovery cited as the reason, contradicting the warranty terms.Overcharging and Refund Process:Initially, I faced an overcharge of several thousand pounds, which was eventually refunded but only after a lengthy and stressful process.Overall Experience:While the purchasing process seemed smooth, the post-purchase experience has been disappointing. The inconsistency in service and perceived bias in handling complaints have significantly impacted my trust in the developer.As a customer, I expected a certain standard of service and adherence to warranty terms, which, unfortunately, was not met. It is important for potential buyers to be aware of these issues when making their decision. Additional update added on 20/feb/2024 17;04. Just so you know how petty the company can get, they have now removed their no parking blockade I used to stop their contractors from blocking my driveway. 5mins after the responded to my post here acting all nice.

Charles · 20 February 2024

★★★★★ 5/5

Trustpilot

Gabrielle@Copthorne

Gabrielle, the customer care manager has been a hugh support since we moved in. We have had many issues which she has always done her upmost to resolve going above and beyond. Between her management and Ritchies workmanship everything gets resolved promptly and to a high standard. With every new build there will always be issues and challenges but with Gabrielle leading the customer care team it makes these issues far less of worry when they do arise. Thanks again

James · 19 February 2024

★★★★★ 2/5

Trustpilot

Rating not deserved

4* rating not deserved.Plot 164 Kilngate Burslem.I have been waiting for 12 months for remedial works to be carried out on my garden which is slipping down leaving dangerous gaps. My garden has a 1/15 slope onto a 20ft retaining wall. My garden is mud bath which leads me to believe that there is a drainage problem. Customer Services are polite and responsive but the Commercial Team, people who the make decisions, are elusive and unreliable. I have had 4 visits from Site Managers and Contractors who have agreed scope of works and timescales, these efforts have been thwarted by the Commercial Team.

Mrs · 14 February 2024

★★★★★ 1/5

Trustpilot

SHOCKING CUSTOMER SERVICES … ST MODWENS DONT CARE

I live in a block of flats and me and my wife own one of the top floor ones. The roof started to leak end of last year and as a temporary fix on top of the roof where there was a slight gap (which allowed the rain to flow into the flat) st modwens are happy enough with a contractor to fill it with a tube of sticks like shi*t. Yes this has stoped the leak for now but IT IS NOT a permanent fix to the problem. I have tried to contact st modwen on multiple occasions and all I get back from them is “oh I’ll have to ring the roofing company (contractors) and arrange for someone to come back to take a look” …. Well st modwens it has been 3+ months now and no one has been. This is shocking customer services. DO NOT BUY A HOME FROM THIS COMPANY THEY DO NOT CARE ABOUT YOU, ONLY YOUR MONEY FOR OVER PRICED HOMES.

Anonymous · 10 February 2024

★★★★★ 5/5

Trustpilot

Excellent

I had a snagging problem and I contacted the Customer service. They sent the warranty manager and their repair engineer (Phil) He did the repair professionally. He left the repair room tidy and very clean. I am very satisfied with the quality of the repair. That's why I score a 5▪︎.

Spencer · 19 March 2026

★★★★★ 5/5

Trustpilot

Technicians in Glan Llyn

We had quite a list of snags when we moved into our new build home but every time the technicians came, they completed every job to a really high standard. We saw Callum a couple of times who was great, but it was mostly John that came who was always very professional, finished all jobs to a very high standard, as well as being very understanding of working around either my kids being in the house or me needing to go on school runs. He would always go over the work he has done with me and clearly explained any next steps/further work that has needed doing by other contractors. Although it has been frustrating having such a list of snags, I now feel very reassured that they have been addressed properly and we’ll have no further issues.

Siân · 9 February 2024

★★★★★ 2/5

Trustpilot

18 months and still fighting for snags

First time buyer - build is good, customer service is appalling. I have snags which I am still fighting to get sorted 18 months after completion. The response from St Modwen is that they should have been recorded in writing within 7 days of completion, however I had 4 physical visits where various people came round and agreed on a long list of snags that would be sorted. Fast forward to today, and I am now being told that those visits didn't happen or didn't count - I have let go smaller items, fixed some myself, but larger items such as damaged windows or tiling are still not done. If you buy from St Modwen - get everything in writing, emails for everything, don't believe them if they agree in person without following it up by email.Richie the general snagging guy is amazing, but unfortunately he's very busy due to the high number of snags that each house has!

Callum · 9 February 2024

★★★★★ 5/5

Trustpilot

Glan Llyn Customer Service

It has been nearly a year since I moved into my new home at Glan Llyn. I am a single female living with a long term condition/disability. I didn't know anyone in South Wales prior to moving in and so relied heavily on the St Modwen team to help me with settling in. What has really made the move easy and enjoyable was the support I was offered by the team on the site. Due to my fatigue and decreased mobility I need assistance with both small and big DIY-like jobs. The technicians who offered help, once requested from the Customer Service team, were John and Callum. I saw them working as a team and individually on more than one occasion. The standard of their work is consistently very high but the biggest impression they made was with their kindness, flexibility and polite, understanding approach to customer service and me-the customer. My five star rating for St Modwen reflects not only the quality of the home. I'd like it to also be reflective of the staff that represents the company once the transaction/purchase has been completed. Both John and Callum are a credit to St Modwen. Thumbs up to the developer for attracting such high calibre of staff and I hope my thanks gets passed onto them as my experience of my new home would have been very different without their help.

Mrs · 8 February 2024

★★★★★ 5/5

Trustpilot

St. Modwen Homes

Choosing to purchase from St. Modwen as a first-time buyer was definitely the right decision for me. The house was thoughtfully designed for practical living, with each space being usable and well-planned. Julie, from sales, provided invaluable assistance throughout the entire purchasing process. Her detailed explanations about the plot's features helped me grasp exactly what I was investing in. Moreover, Julie consistently kept me informed about the necessary steps I needed to take which was helpful. Gemma, a member of the developer team, was simply amazing. Not only did she offer practical tips for maintaining the house, but she also swiftly addressed any minor issues that arose within a short period of time. Lewis from customer service remained in contact with us after the sale, ensuring that any post-purchase concerns were promptly resolved. Overall, I felt exceptionally supported throughout the entire purchase experience.

Tenisha · 5 February 2024

★★★★★ 5/5

Trustpilot

The whole experience of buying a new…

The whole experience of buying a new build from st Modwen was straight forward an easy the sales team & site managers were very helpful. We had weekly updates & photos of the house in various stages of the build process . The house was completed on time with very few snags of which were sorted out promptly since living in the property now for a couple of months we’ve not any other issues & are very happy with our home.

Mark · 5 February 2024

★★★★★ 2/5

Trustpilot

This developer is really bad

This developer is really bad. From the time I moved in at the end of July to now, I have to call customer service almost every two weeks. There are too many issues. It's either leaking or the door can't be opened. It's endless. After submitting the problem, you still have to wait for the part after the technician comes to repair it, and there is no update to give you a confirmation message or email. waiting indefinitely, the customer service is not very polite to help you solve the problem, as if you call them and they think you are annoying. I will not recommend my friends to buy this developer, and I advise everyone not to buy it or they will regret it.

CC · 5 February 2024

★★★★★ 1/5

Trustpilot

⚠️LYING SCUMBAGS⚠️

Lying, cheating, overpriced cowboy builders. Absolutely sham of a company. DO NOT IGNORE THE NEGATIVE REVIEWS!!My girlfriend and I are first time buyers and were looking to reserve a two bed property on the Orchard Mill development in Kent. After a week of back and forth over costings and budgets, we were offered a discounted price that was still slightly over budget, but could work with additional savings. After a 24 hour period, at the point where we went to reserve the property, the representatives lied that the offer ever existed and that this was never possible.If you are looking to reserve a property then run a mile and do not believe a word.

James · 5 February 2024

★★★★★ 5/5

Trustpilot

GLAN LLYN

This is the first new build we have bought and only the second time we have moved house in nearly 40 years so we didn't know quite what to expect, but we needn't have worried. The whole team from Simon and Toni in the sales office to Liam, Matt and Josh on site, plus the tradesmen, have gone way beyond what we expected. All have been very professional, friendly and courteous, nothing has been too much trouble. It's actually quite refreshing to be able to trust somebody to do what they say they will do. Well done guys! Much appreciated.

Kathryn · 1 February 2024

★★★★★ 1/5

Trustpilot

I have been in my St Modwen home in…

I have been in my St Modwen home in Hilton Valley estate for 2 years. Like all new homes there has been a few problems, most have been sorted with a satisfactory outcome until recently. My front door lock failed in the early hours of the morning recently, fortunately I had my mobile phone with me but was unable to connect to the St Modwen’s emergency number. With much difficulty I ended up having to contact an emergency locksmith who eventually was able to get me inside and secure again. St Modwens are now refusing to pay the expense I have incurred, excuse is because I didn’t go through their emergency helpline. I tried several times to contact that number and was unable to get through! What else was I supposed to do! I am a pensioner, registered as blind and also have mobility issues and I am absolutely disgusted at their attitude on this issue.

Consumer · 31 January 2024

★★★★★ 5/5

Trustpilot

Excellent service

Jess was extremely helpful to me and helped me by answering all my questions and talking me through the reservation process.I am very impressed with how much I can chose for my new home which makes it feel like its really mine. It has been really easy and quick throughout.

Emily · 9 August 2022

★★★★★ 5/5

Trustpilot

Defects repair by Ritchie

Ritchie came over to fix some defects. If the management of this company were as conscientious & caring as Ritchie then St Modwen Homes would be a pleasure to deal with but unfortunately it took one member 9 months to return a call & wasn’t even apologetic. Shame really as it’s the staff, Gabrielle & Ritchie making up for managers who are only interested in bonus rather than the customer. Thank you 🙏 to Ritchie & thank you 🙏 to Gabrielle.

CS · 26 January 2024

★★★★★ 4/5

Trustpilot

Brilliant Experian e

The Experience I have had with St Modwen Homes has been exceptional, from pre- purchase to now their team at the Stafford development have been in constant communication and been nothing but helpful. The snags identified prior to purchase was rectified and pointed out on hand over day. Following this on the 7 day snag after purchasing the property there was 7 snags, all but 2 have been rectified and they are planed to rectify for the coming weeks. The house is a really high standard/finish and we are proud to have our friends and family visit and show off our home. We will highly recommend St Modwen Homes to our friends and family.The only negative we have is we have 2 young children and believe the small park on sight could have been thought out a little better for all ages, but apart from that brilliant.

Bryn · 18 January 2024

★★★★★ 5/5

Trustpilot

It was a good experience starting this…

It was a good experience starting this journey and Kyle has being Soo exceptional.

Ifedayo · 19 April 2026

★★★★★ 1/5

Trustpilot

Awful company

Awful company. The only part that ONE guy was hood with was the sales (purely as it benefitted them)… since we’ve moved in we’ve had nothing but trouble with parking, works and complaints- issues raised are ignored. Owners of 1 bed flats aren’t informed on anything whereas 2 bed flats are… for example recently people with two bed flats received a letter saying there will be works in our carpark for 4 weeks but the 1 bed flats didn’t get informed about this. They didn’t create enough parking for all flats so there has been conflicts about that and it feels as though the ones that have paid more for two beds are favoured. Have tried to communicate with the company several times but have just been ignored- they only seem to care when they’re making a sale

Amy · 16 January 2024

★★★★★ 5/5

Trustpilot

Specific feedback about a valued member of the customer service team at St Modwen

Just wanted to give some specific feedback about one of the staff members at St Modwen Customer Service called Annika. She has recently been dealing with a number of ongoing snagging issues for us in relation to our property. Annika has picked up our ongoing list and is in the process of dealing with all of the matters contained within it promptly, whilst keeping us fully informed. She has gone above and beyond to try to help get the final matters resolved as quickly as possible and has been extremely polite and informative during my interactions with her. Thank you for your help here Annika!

Grace · 16 January 2024

★★★★★ 1/5

Trustpilot

If you like leaks and rotten plasterboard...

We purchased our St Modwen home at the end of 2020. Having spoken to the site manager, we're informed that whilst he was still on site to report all defects directly to him and he would get them sorted. So we did. AlBig mistake. Whilst there were what now become clear were bodge jobs for them to be fixed, customer service have no information about there ever being faults so now we are out of warranty and having endless issues with our bathroom leaking through into the lounge. We have now found a third issue that has rotted wood joists and plasterboard. No wonder you get badgered 3 times a day to fill out their NHBC survey within the first few weeks. Alongside the garden constantly being waterlogged it's been a poor experience overall.

Sw · 14 January 2024