Every review we hold for the Stafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOur experience renting a property at Shepherds Fold, Stafford, managed by MD Properties between December 2025 and July 2026, was extremely disappointing.
The property was not in a condition we considered acceptable when our tenancy began. In our view, the landlord and managing agent failed to ensure that the Shepherds Fold property was clean, safe and in sound condition before we moved in.
Throughout the tenancy, we experienced numerous leaks, poor maintenance and serious concerns regarding the plumbing connected to the bathroom and shower units.
The condition of the property when we took possession was also, in our opinion, disgusting and well below what should reasonably be expected from a professionally managed rental property.
Communication and management by MD Properties were consistently poor.
We experienced delays, unclear responses and a lack of effective action when reporting problems. These ongoing issues significantly affected our ability to enjoy the property and caused considerable stress and inconvenience, having to live and sleep in the dining room for 2 months due to dangerous levels of mould in the master bedroom which irritated my lungs and made it's habitation impossible - rather than fixing the problem before we moved in they simply used a plastic based mould covering paint to hide it.
We now face the further inconvenience of pursuing MD Properties through its formal complaints process and referring the matter to The Property Ombudsman. We are also seeking compensation for the loss of enjoyment of the property and the disruption caused by the repeated maintenance failures.
Based on our experience at this particular property, we would not recommend MD Properties.
Prospective tenants should inspect any property thoroughly, document its condition and ensure that all repairs are completed before signing a tenancy agreement or moving in.
NB. 17.7.26 - I too am committed to resolving the matters at hand in the best interest of all concerned, however, the property was left in a better condition that it was presented to us, and now you have sought to reduce our deposit payment as part of your 'process'. I read the past reviews and they are of a similar sentiment, whilst I respect the landlord is your client, you are property professionals, and should remain fair and reasonable from the start of the tenancy to the end.
Significant promises were made to us prior to signing the tenancy agreement and these were not honoured. We have left the property in an improved state - MD Properties, the landlord and I are all aware of this.
I haven't mentioned work was carried out by the landlord during our tenancy without making us aware of it, us viewing the property with a gas fire present (you did not make us aware the fire would not be in use) but choosing to 'condem' it when the tenancy began, the landlord agreeing to jet wash the patio (which was a disgusting mess) prior to the signing of the tenancy then hastily rescinding
that offer when pressed, failing to prepare the property in any way what so ever for a new tenant despite the fact the agreement started on the 22nd December in very low temperatures, you failed to test the boiler and your 'gas engineer' advised my partner it was on a pre payment meter (one of many demonstrations of your maintenance teams incompetence, many of whom advised me they considered working for you to be a pain and that you did not pay them in a reasonable manner)
It cannot be good for your business to enter into transactions in bad faith and with the end intent of reducing a tenants deposit as a matter of course.
I am looking forward to documenting and evidencing the quite frankly knighmare like tenancy we have had to endure, thank god the law has changed and we were able to bring the tenancy to an early conclusion.
G · 10 August 2026
Agent replied · 10 October 2026
Thank you for your feedback. We are sorry that you feel dissatisfied with your tenancy experience.
However, your review presents only one side of the matter and omits important context. Many of the issues you raise are disputed and are currently being addressed through the appropriate complaints and legal processes. For that reason, it would be inappropriate to debate the details publicly.
We remain committed to resolving matters through the appropriate channels and will rely on the documented evidence, including the tenancy agreement, inspection reports, maintenance records, photographs, correspondence, together with any outstanding obligations under the tenancy agreement.
★★★★★ 5/5
GoogleI would highly recommend M D Properties.
Tilly has been very helpful, very polite and professional. Tilly was able to arrange a viewing at very short notice, and also was able to secure a property I was very happy with. Outstanding service. Thank you again, Tilly. Best wishes 🙏 , Michael C …
Michael · 26 September 2026
★★★★★ 1/5
GoogleOne of the worst experiences I have had with a letting agency.
I viewed a property, liked it, and paid the holding deposit. After that, I stopped looking seriously at other properties because I believed everything was moving forward. I also started making plans for my move.
A few days later, I received an email saying that the property was no longer available because there were two owners and one owner had not agreed to rent it out. This was very disappointing.
My main concern is this: why was I allowed to pay a holding deposit and start the process if all owners had not already agreed? Surely this should have been checked before taking money from applicants and asking them to spend time on the application process.
The situation caused me stress and wasted my time. During those days, other properties that I was interested in were no longer available because I believed this property had already been secured.
What worried me most was thinking about what could have happened if this issue had been discovered later. I had already started making arrangements based on getting this property. If I had signed more documents, given notice on my current accommodation, or even moved in, the situation could have been much worse.
To be fair, they refunded my holding deposit and informed me before the tenancy started. However, the whole experience made me lose confidence in the way the application process was handled.
Please be careful and make sure all landlord approvals have been fully confirmed before relying on any property offered through this agency.
Akhil · 10 July 2026
Agent replied · 10 October 2026
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed by the outcome of your application and appreciate the opportunity to respond.
We fully understand your frustration after viewing the property, paying a holding deposit, and beginning to make plans based on the expectation that the tenancy would proceed. We recognise that this situation caused inconvenience and uncertainty.
Following receipt of your application, the landlord initially reviewed and agreed to the proposed tenancy then ultimately decided not to proceed. This decision was made by the landlord and was outside of our control as the letting agent. As soon as we were informed of the landlord's decision, we contacted you and arranged for the prompt return of your holding deposit in full.
We appreciate your concerns regarding the application process and understand why you felt confident that matters were progressing. However, payment of a holding deposit allows the application and referencing process to commence and does not guarantee that a tenancy agreement will ultimately be entered into.
While we appreciate that the outcome was not the one you had hoped for, we are pleased that the matter was identified and communicated before any tenancy agreement was signed or further commitments were made.
We wish you every success in securing a suitable property and thank you for your interest in the property.
MD Properties
★★★★★ 5/5
GoogleWould like to commend MD properties for all their help in obtaining tenancy on a property for Louise, with a special mention for Isabelle and Jessica who both went out of their way to to help secure the tenancy. Cannot thank them enough for the work they put in and helped Louise to move in ahead of time, which help us immensely.
Would have no hesitation in advising others to use MD Properties. Many thanks to all concerned.
With kindest regards Gillian.
Gillian · 10 July 2026
Agent replied · 10 October 2026
Dear Gillian,
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted that we were able to assist Louise in securing her new tenancy. Your special mention of Isabell and Jessica is greatly appreciated, and we will be sure to pass on your compliments to them. They will be thrilled to know that their efforts made such a positive difference.
Thank you also for your recommendation of MD Properties. It was our pleasure to help, and we wish Louise every happiness in her new home.
Kind regards,
The MD Properties Team
★★★★★ 5/5
GoogleI am in process of finalising a property for letting through M D Properties and coordinator Ms.Tilly. She has been very helpful in each process of letting. Ms Tilly has been wonderful and best wishes.
Sushil · 3 October 2026
★★★★★ 5/5
GoogleWe have recently moved out of a property managed by MD Properties Letting Agency and Property Limited, and I would like to take the opportunity to share our experience.
From the day they took over management of the property until the day we moved out, they were professional, helpful, responsive and genuinely supportive. They treated myself and my family with respect and always dealt with any questions or issues we had in a friendly and professional manner.
Moving home can be stressful, but our experience with MD Properties was very positive. We felt that they were fair, approachable and easy to communicate with throughout our tenancy.
We are very grateful for the service they provided to us and would highly recommend MD Properties Letting Agency and Property Limited to anyone looking for a reliable and trustworthy letting agency.
Thank you to the whole team for looking after us and our family. We truly appreciate it.
Emmanuel · 10 September 2026
★★★★★ 5/5
GoogleI have found M D Properties extremely helpful and nothing is too much trouble. There was an issue with keys and they dealt with it perfectly in my absence. I have now been with MD properties for over a year and have always found them very helpful.
Matt G
Matt · 10 May 2026
★★★★★ 5/5
GoogleSpoke to Aniki on the phone, absolutely lovely person to talk to and really represents this company as a whole! Simply Outstanding, really made me feel welcome and will be recommending to others!
Joshua · 10 August 2026
★★★★★ 5/5
GoogleI was recommended to use MD properties and I have not been disappointed. From overseeing the complete refurbishment of the property, to organising other work, to finding a tenant they have been great from start to finish. Particular thanks to Isabell and Jessica for the updates and speedy responses.
Stephen · 10 April 2026
★★★★★ 5/5
GoogleWe’ve worked with MD Properties for some time now as one of their contractors, and they also manage a property on my behalf. I can honestly say they’ve been excellent in both roles.
Communication is always prompt and professional, they’re well organised, and everything is dealt with efficiently. As a contractor, jobs are managed well and payments are always made on time. As a management company managing a rental property for me too, they’ve taken the stress out of the process and have always acted professionally and proactively.
It’s refreshing to work with a company that genuinely cares about both its clients and the contractors it works with. I wouldn’t hesitate to recommend MD Properties to anyone looking for a reliable property management company.
Pat · 10 August 2026
★★★★★ 1/5
YellVery disappointed ,Very disappointed
Our experience renting a property at Shepherds Fold, Stafford, managed by MD Properties between December 2025 and July 2026, was extremely disappointing. The property was not in a condition we considered acceptable when our tenancy began. In our view, the landlord and managing agent failed to ensure that the Shepherds Fold property was clean, safe and in sound condition before we moved in. Throughout the tenancy, we experienced numerous leaks, poor maintenance and serious concerns regarding the plumbing connected to the bathroom and shower units. The condition of the property when we took possession was also, in our opinion, disgusting and well below what should reasonably be expected from a professionally managed rental property. Communication and management by MD Properties were consistently poor.
JamesS-3270 · 16 July 2026
★★★★★ 5/5
GoogleWe have rented via MD properties for 6 years and haven’t got a bad word to say about them. Staff are always efficient with any maintenance issues or enquires we have. Communication is fast via phone call or email. Would definitely recommend.
Jodie · 10 July 2026
Agent replied · 10 October 2026
Thank you for your wonderful review and for choosing to rent with us for the past six years. We truly appreciate your kind words about our team and the service we provide.
We're delighted to hear that you've been happy with our communication and the way we've handled any maintenance issues and enquiries over the years. Building positive, long-term relationships with our tenants is very important to us, so your feedback means a great deal.
Thank you again for your recommendation. We look forward to continuing to support you in the years ahead.
★★★★★ 5/5
GoogleGreat service through MD Properties and couldn’t recommend them more. Want to particularly thank Izabela for her genuine care, professionalism and prompt responses to any queries we had. She really went above and beyond!
Stephanie · 10 May 2026
★★★★★ 5/5
GoogleAs a local locksmith I have done a lot of work with MD and I am very impressed with their helpful staff and attention to detail, I never have any issues as everything is always set out clearly weather verbally or via email and on the rare occasions I need to speak with someone any issues are quickly resolved with the ultimate level of professionalism.
Gary · 10 August 2026
★★★★★ 5/5
GoogleI had a fantastic experience with this estate agent, especially with their lettings service. From the very beginning, the team was professional, efficient, and incredibly helpful in finding the right tenants and managing the whole process smoothly. They handled everything with great attention to detail, making what can often be a stressful experience feel straightforward and well-organised.
Their communication was excellent throughout, they kept me updated regularly, responded quickly to any questions, and provided clear, honest advice. It was clear they have strong local knowledge and a real understanding of the rental market, which gave me confidence at every step.
What impressed me most was how proactive and reliable they were. They genuinely cared about getting the best outcome and ensuring everything ran seamlessly.
I would highly recommend them for lettings services and already recommend them to all my friends. A trustworthy and professional team that truly delivers.
Gopal · 10 April 2026
★★★★★ 5/5
GoogleExtremely helpful staff, especially Jess. Quick with phone calls back, always willing to help.
Tegan · 10 August 2026
★★★★★ 1/5
GoogleExtreme incompetence, lack of ownership and completely unprofessional are just some of the terms I could use to describe our experience with M D Properties.
After reading through the reviews, I genuinely thought there may have been a different M D Properties but it seems like we were obviously unlucky.
Now I'll start off by saying that when things are simple, they've been absolutely fine. Check-in (at the start of a pandemic) was dealt with well and we were in our property really quickly which was appreciated. That's unfortunately where the positives end.
After multiple issues with the property, our landlord repeatedly kept turning up at the property completely unannounced which is a clear breach of our contract, as well as our privacy. To be clear, this wasn't for scheduled fixing of an issue, it was when he fancied. There was an occasion when my partner and I were out for the day and when he called us to say he was at the property and ask where we were, he told us he'd 'just let himself in' if we weren't there. When I raised this with M D Properties, I was told that they couldn't do anything as it was a landlord managed property and our only option was to leave (in the middle of a pandemic). Considering that this landlord was someone that they had apparently vetted and worked with on other properties, I would've expected a little more support. Everyone I spoke to at M D agreed that it was completely unacceptable when talking to them on the phone but didn't take any action whatsoever as it happened up until (literally) the final days of our tenancy.
If something like the above happened on the odd occasion, I could let it lie but this was constant. So much so that we'd ensure we put the latch on the door when we were in because we genuinely didn't know when he'd turn up next.
Following the above, can you imagine my disbelief when we were told we had to pay for professional cleaners at the end of the tenancy? And not because the property was in poor condition but because the landlord wanted an invoice for it as that's 'what he does'. It's worth noting that the landlord and letting agent attempted to force us to pay for this and are using an outdated contract that's not legally enforceable to do so. In an attempt to drag out the ordeal for as long as possible or because they're just genuinely not mentally competent to get their heads around a simple law, they decided to use the Dispute Resolution Service through the DPS. And guess who won the case? Us. The DRS confirmed that the property was in perfect condition and that the contract M D have been using is completely flawed.
I'm not really doing the nightmare justice because I've simply lost the will to repeatedly complain about them (there's a number of ongoing cases that we've raised against both M D and the landlord with various governing bodies) but people that are considering using them I feel need to know what they're potentially getting involved with.
On a final note which I still can't believe happened, our landlord told us that he didn't receive a payment from a previous tenant so to force them to pay, he stole their car. He went into the property and took the tenant's car keys - I don't know if this was some kind of pathetic threat but I would've liked to have seen him try a stunt like that with us. This is the type of person that M D are supporting over model tenants.NegativeResponsiveness, Professionalism
Luke · 18 June 2022
Agent replied · 17 June 2024
Dear Luke
The landlord is our customer and therefore we take their instruction, including in relation to your deposit. As we did not manage your let it is difficult for us to confirm or comment on any dealings between you and the landlord as we had no involvement but we believe we tried to assist you where we were able to do so.
We appreciate you stating the below
Now I'll start off by saying that when things are simple, they've been absolutely fine. Check-in (at the start of a pandemic) was dealt with well and we were in our property really quickly which was appreciated.
This is what we do on a let only service, from then onwards your tenancy is dealt with between you and the landlord direct.
Best Regards
Nicola
MD Properties
★★★★★ 5/5
GoogleIzabella is very knowledgeable and helps with all Landlord/Tenancy issues. Would recommend MD Properties to ensure Landlords remain compliant with all new legislation. They offer great peace of mind!
Charles · 10 March 2026
★★★★★ 5/5
GoogleJust wanted to take a moment to congratulate the team at MD Properties. I admit and don't apologies for having high standards in the way I conduct myself and have found a match in the way MD Properties operate. They have been precise, calm and friendly in all our interactions When it comes to accommodation I need to feel that I am in safe hands and that's been my experience. Again a big thank you WELL DONE!!
W · 10 March 2026
★★★★★ 1/5
Google"Avoid at all costs, dishonest regarding deposits"
"Incredibly disappointed with the move-out process. Despite leaving the property in excellent condition (better than when we moved in), the agent attempted to withhold a huge portion of our deposit for 'damages' that were clearly pre-existing or standard wear and tear. Extremely unprofessional and predatory towards tenants. Take photos of everything, because they will try to claim your money.
B · 10 May 2026
★★★★★ 1/5
GoogleBe careful getting your deposit back. Tried to charge my deposit for updating the blinds as they were just getting old (that's not something I should be charged for obviously). Also inflated the cleaning, gardening etc. charges they submitted to the deposit protection service (higher than what they initially stated to me) in an attempt to grab as much as possible (and more than they were genuinely due).
I advise you highlight the figures they state are inflated especially if they've stated lower figures initially to you. And if they try anything either don't pay the last months rent instead (and they can deduct that) or contest the whole deposit (don't agree to hand over an initial amount of the deposit at the end as it won't likely do you any favors)
James · 16 February 2025
Agent replied · 27 July 2025
We acknowledge your concerns regarding your deposit deduction. All deductions are processed strictly according to tenancy agreements and deposit protection scheme regulations. We encourage tenants with disputed charges to utilise the independent dispute resolution service offered by the deposit protection scheme for an impartial review, which we understand was utilised.
★★★★★ 5/5
GoogleWe have used M D Associates since 2006 as our letting agents. They have sourced and vetted potential tenants for 3 properties but we have managed the properties ourselves. However, with the new legislation and paperwork needed to be a good landlord, we have now opted to have them fully managed by M D Associates. We feel we could not be in better hands.
Veronica · 10 May 2026
★★★★★ 5/5
GoogleI have been with M D Properties for many years and have always found them professional and willing to help. They also keep me up to date with the latest legislation, and provide regular online information.
Clive · 3 October 2026
★★★★★ 1/5
GoogleTerrible service and customer service from Emma, provided no help and was just plain rude when I asked about removal of furniture before my moving out. I asked about any advice on removing furniture as moving companies refused to drive up … More
Pranav · 14 December 2025
Agent replied · 26 December 2025
Thank you for sharing your thoughts. We understand that moving can be challenging, especially when access is limited. Our team’s role is to provide clarification on policies, and in this case, furniture removal does fall under the … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
