Every review we hold for the Stafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleExtreme incompetence, lack of ownership and completely unprofessional are just some of the terms I could use to describe our experience with M D Properties.
After reading through the reviews, I genuinely thought there may have been a different M D Properties but it seems like we were obviously unlucky.
Now I'll start off by saying that when things are simple, they've been absolutely fine. Check-in (at the start of a pandemic) was dealt with well and we were in our property really quickly which was appreciated. That's unfortunately where the positives end.
After multiple issues with the property, our landlord repeatedly kept turning up at the property completely unannounced which is a clear breach of our contract, as well as our privacy. To be clear, this wasn't for scheduled fixing of an issue, it was when he fancied. There was an occasion when my partner and I were out for the day and when he called us to say he was at the property and ask where we were, he told us he'd 'just let himself in' if we weren't there. When I raised this with M D Properties, I was told that they couldn't do anything as it was a landlord managed property and our only option was to leave (in the middle of a pandemic). Considering that this landlord was someone that they had apparently vetted and worked with on other properties, I would've expected a little more support. Everyone I spoke to at M D agreed that it was completely unacceptable when talking to them on the phone but didn't take any action whatsoever as it happened up until (literally) the final days of our tenancy.
If something like the above happened on the odd occasion, I could let it lie but this was constant. So much so that we'd ensure we put the latch on the door when we were in because we genuinely didn't know when he'd turn up next.
Following the above, can you imagine my disbelief when we were told we had to pay for professional cleaners at the end of the tenancy? And not because the property was in poor condition but because the landlord wanted an invoice for it as that's 'what he does'. It's worth noting that the landlord and letting agent attempted to force us to pay for this and are using an outdated contract that's not legally enforceable to do so. In an attempt to drag out the ordeal for as long as possible or because they're just genuinely not mentally competent to get their heads around a simple law, they decided to use the Dispute Resolution Service through the DPS. And guess who won the case? Us. The DRS confirmed that the property was in perfect condition and that the contract M D have been using is completely flawed.
I'm not really doing the nightmare justice because I've simply lost the will to repeatedly complain about them (there's a number of ongoing cases that we've raised against both M D and the landlord with various governing bodies) but people that are considering using them I feel need to know what they're potentially getting involved with.
On a final note which I still can't believe happened, our landlord told us that he didn't receive a payment from a previous tenant so to force them to pay, he stole their car. He went into the property and took the tenant's car keys - I don't know if this was some kind of pathetic threat but I would've liked to have seen him try a stunt like that with us. This is the type of person that M D are supporting over model tenants.NegativeResponsiveness, Professionalism
Luke · 18 June 2022
Agent replied · 17 June 2024
Dear Luke
The landlord is our customer and therefore we take their instruction, including in relation to your deposit. As we did not manage your let it is difficult for us to confirm or comment on any dealings between you and the landlord as we had no involvement but we believe we tried to assist you where we were able to do so.
We appreciate you stating the below
Now I'll start off by saying that when things are simple, they've been absolutely fine. Check-in (at the start of a pandemic) was dealt with well and we were in our property really quickly which was appreciated.
This is what we do on a let only service, from then onwards your tenancy is dealt with between you and the landlord direct.
Best Regards
Nicola
MD Properties
★★★★★ 1/5
GoogleBe careful getting your deposit back. Tried to charge my deposit for updating the blinds as they were just getting old (that's not something I should be charged for obviously). Also inflated the cleaning, gardening etc. charges they submitted to the deposit protection service (higher than what they initially stated to me) in an attempt to grab as much as possible (and more than they were genuinely due).
I advise you highlight the figures they state are inflated especially if they've stated lower figures initially to you. And if they try anything either don't pay the last months rent instead (and they can deduct that) or contest the whole deposit (don't agree to hand over an initial amount of the deposit at the end as it won't likely do you any favors)
James · 16 February 2025
Agent replied · 27 July 2025
We acknowledge your concerns regarding your deposit deduction. All deductions are processed strictly according to tenancy agreements and deposit protection scheme regulations. We encourage tenants with disputed charges to utilise the independent dispute resolution service offered by the deposit protection scheme for an impartial review, which we understand was utilised.
★★★★★ 1/5
GoogleTerrible service and customer service from Emma, provided no help and was just plain rude when I asked about removal of furniture before my moving out. I asked about any advice on removing furniture as moving companies refused to drive up … More
Pranav · 14 December 2025
Agent replied · 26 December 2025
Thank you for sharing your thoughts. We understand that moving can be challenging, especially when access is limited. Our team’s role is to provide clarification on policies, and in this case, furniture removal does fall under the … More
★★★★★ 1/5
GoogleThis company constantly disappoints me. The first time, I made a holding deposit only to be refunded the next day. They told me the landlord took the property off the market. Today, I booked a viewing and arrived at the property right on time. I followed the instructions in the text I received from them, but nobody was there to open it. They didn't call back promptly after I called to notify them that I was outside. I strongly advise avoiding this company if you value your time and sanity. The service was abysmal, reflecting the utter lack of care from the management. Incompetence and neglect seemed to be the norm, leaving customers frustrated and dissatisfied.
Mr · 19 March 2024
Agent replied · 17 June 2024
Dear Mr Evans
We apologise that you have been left feeling this way. We act as a management agency on behalf of landlords and some circumstances such as landlords withdrawing properties from the market are beyond our control. We swiftly returned your hold fee in full once we were made aware of the circumstance, with our upmost apologises.
Regarding your viewing yesterday we contacted you and advised the agent had been on site and we were disappointed also you had missed each other. We advised he would return to site which he did. We have also rescheduled another appointment for yourself.
Kindest regards
Nicola
★★★★★ 5/5
GoogleRang emergency number and spoke to Nicola from the emergency team as my landlords were being of absolute 0 use.. Nicola explained to me that they didn’t manage my property anymore so she couldn’t really help. She than rang me back after 10 mins SHE WENT OUT OF HER WAY to help me and had PERSONALLY done research to help me and my issue was resolved. Absolutely incredible employee would give 10 stars if possible. Thank you Nicola ❤️PositiveResponsiveness, Quality, Professionalism
Emma · 18 June 2022
★★★★★ 5/5
GoogleI have known the Office Manager, Nicola for several years, an exceptional professional in and out of the workplace. Nothing too small, nothing too much. If Nicola is your point of contact you're in good hands. I have had several lengthy pieces of dialogue with MD Properties as an employer/recruiter in a different capacity also, very impressed, so whether you're in the trades industry, seeking new dwellings, looking to engage your property with MD Properties - you'll be in good hands.PositiveResponsiveness, Professionalism
Kevin · 18 June 2022
★★★★★ 5/5
GoogleI’ve used MD properties as my letting agent over the past few years for several properties and always found them incredibly professional and helpful. They have recently found a new tenant for me and everything was handled promptly and efficiently. They are the best agents in Stafford and I wouldn’t hesitate to recommend them for their professionalism and expertise. Isabella is incredibly knowledgeable and her advise invaluable.
Joy · 18 June 2023
★★★★★ 5/5
GoogleMD Properties especially Izabella ! have been an amazing find for me as a landlord. I have been reluctant to give my property on rent over last 4-5 yrs with trust issue to handover my property to an agent who will look after it as if its their own property and equally caring towards landlords and tenants. MD properties have been beyond my expectations and Izabella had gone out of her way to help upgrade the property ( new bathroom fitting ( from choosing tiles to bathroom suites ) , shower room repairs, painting decorating etc etc etc. I can keep on talking about how happy I have been with their service but truly my faith in local companies is now much more than big names cuz they bring a personal touch to their service and give genuine attention to the details and needs of customers.PositiveResponsiveness, Quality, Professionalism, Value
Fahad · 18 June 2021
★★★★★ 5/5
GoogleThis is definitely one of the best letting agencies around Stafford if not the best. The services they provide is top notch. My apartment was fully furnished with brand new beds, wardrobes etc. I fully recommend M D properties letting Agency if comfortable and stress free stay is your priority.
Sunday · 19 December 2025
★★★★★ 5/5
GoogleI work with MD Properties closely on a professional level and have to say their commitment to great service for both their Landlords and Tenants is second to none. Extra kudos to Isabell who is a pleasure to deal with a fountain of knowledge.
Martin · 18 May 2024
★★★★★ 2/5
GoogleAs a tenant here i had a few issues with MD properties. Firstly was when i received a letter stating the council would be visiting the rooms in the property on a certain date and would need access, the letter stated if this was not convenient to contact MD. I rang the office where i explained i worked night shifts and that i would have just gone to bed following a 12 hour shift when the council arrive. I was told that if i do not wake up and allow them into the room i would have to pay a fine of £32 for a re-visit. Therefore i was extremely tired for my shift the following night. When leaving the property i was told that money was being taken out of my deposit for 'clean bedding' as there was a stain on the bedsheets. These bedsheets had been in the wardrobe since i moved into the property, then placed back onto the bed the day i left, as i used my own bedding. I stayed in this property for 2 months whilst i finished university, the house was quite run down itself. Tenants were nice enough and there was a male member of staff who seemed happy enough to deal with any issues i had whilst there. Apart from this i would not recommend MD properties.
Charlotte · 19 June 2019
★★★★★ 5/5
GoogleBest lettings Agency Service. Been with MD Properties for over 2 Years and I always received Excellent and efficient service! Staff also incredibly helpful, Friendly and very professional. Any issue I have always dealt with quickly. I would absolutely highly recommended anyone to MD Properties.I want to say Thanks to Nicola and the Team at MD Properties for a absolutely fantastic Service.I appreciate your Service...
Angel · 18 June 2022
★★★★★ 5/5
GoogleI have found M D Properties extremely helpful and nothing is too much trouble. There was an issue with keys and they dealt with it perfectly in my absence.
Matt G
Matt · 3 June 2024
★★★★★ 1/5
GoogleTerrible letting agents who will rob you of your deposit and lie to the deposit protection scheme. … More
Luke · 17 June 2025
Agent replied · 27 July 2025
We acknowledge your concerns regarding your deposit deduction. All deductions are processed strictly according to tenancy agreements and deposit protection scheme regulations. We encourage tenants with disputed charges to utilise the … More
★★★★★ 5/5
GoogleRecommend by my friend Gopal and so far i did not regret it. Amazing staff, in particular Isabella who has been brilliant throughout. I will not hesitate to recommend all my friends and families to use MD in the future.
Suresh · 18 June 2023
★★★★★ 5/5
GoogleIncredible service provided by Izabela and the whole team managing our building and 12 flats is not an easy task for us living 3 hours away, so they make life a lot easier. Highly recommended!
Luke · 15 September 2025
★★★★★ 5/5
GoogleWe were extremely lucky to have come across MD properties for our move from Birmingham to Stafford. The team was excellent and went above and beyond to make our move as smooth as possible. We had a couple of minor issues upon moving into the property, which were promptly dealt with, in a very professional manner. I highly recommend MD properties for anyone moving into the region. The team is fantastic and they should be immensely proud of the services they offer.
Daim · 18 June 2023
★★★★★ 5/5
GoogleM D Properties have been fantastic since we moved into the property from Birmingham to Stafford. All repairs have been dealt with quickly and communication has been great. All staff have been very understanding with any issues since the pandemic.especially Nicola.
Jayne
Jayne · 18 June 2022
★★★★★ 5/5
GoogleExcellent service and very professional would highly recommend Isabell Dyer the agent dealing with my move was very helpful
Stuart · 19 January 2024
★★★★★ 5/5
GoogleNicola and the team at MD are super efficient and have taken so much stress away from being a landlord. They respond to every enquiry so fast and provide exceptional value for money. Best decision I could have made. Thank you!PositiveResponsiveness, Professionalism, Value
Phillippa · 25 August 2021
★★★★★ 5/5
GoogleHighly recommended. Excellent service provided by everyone from MD!!! We are very pleased to do business with your company again.
Tomasz · 17 September 2025
★★★★★ 5/5
GoogleMD Prioerties has managed the letting of my home for over 12 months. Their service is exemplorary with great attention to detail. Staff is friendly and they are always quick to respond to any queries. I would highly recommend their services as a full letting agency.PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 18 June 2022
Agent replied · 17 June 2024
Thank you Sarah
Your kind comments are much appreciated by us all
★★★★★ 5/5
GoogleSince enagaing the services of MD properties we have used there help to prepare the property for letting. All the staff have dealt with us in a very professional way and guided us on the improvements that were needed. Clearly they are very good at doing there job and have a vey good understanding of the letting market. Definiately would recommend them.
Raj · 19 January 2024
★★★★★ 5/5
GoogleAbsolutely fantastic service from start to finish . Very professional and helpful . Will definitely use you again .
EWA · 17 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
